Rated 5.0 out of 5.0 by Brian47 Spring Break layover
Very nice new hotel, friendly staff. We enjoyed our overnight stay in this new Holiday Inn. It's conveniently located near a handfull of nice restarunts and close to the highway. The complimentary breakfast was hot/good and a nice way to quickly eat and get back on the road. We will surely stay again the next time we near Bowling Green.
April 12, 2013
Rated 2.0 out of 5.0 by NRGGUY Great Hotel and Staff, Poor Management
With a larger family I attempted to book 2 rooms with reward nights. The first reservation went well, but when I tried to duplicate it for the 2nd room, not all of the nights were available. I should have canceled and left it at that. Instead, I worked through both Reservations and Priority Club Customer service to help solve the problem . (This took well over 1 hour). Both parties spoke with the Hotel Manager Nicole and she graciously agreed to open up the missing nights I needed. HOWEVER, after the nearly hour on the phone I was told by Customer Service that the process was complicated and they could not get Nicole to understand how she would be compensated. She then abruptly backed out and I had to book at regular price costing me an additional $230 I was not expecting.
Most importantly, I travel a lot for my job and was looking for some quality time with my wife; kids in one room us in the other. I confirmed with the hotel the morning of arrival that our rooms were assigned and next to each other. However, arriving late at night, I was told that due to some delay in air conditioning maintenance, they gave away one of the rooms to an earlier arrival. Consequently, we spent the entire week with a separate party between our 2 rooms. This meant as parents we had to split up (one parent per room) and we had no time together :o(
So much for recognizing your Platinum Elite Customers.
April 12, 2013
Rated 5.0 out of 5.0 by Viola63 Great location with excellent service.
This appears to be a very new property due to the quality of the furnishings and decor. That was definitely a plus. Front desk service was excellent. Gave very helpful information for several of the restaurants in the area. The location was excellent...right off of 65 and in the middle of any kind of restaurant or shopping need you might have.
April 7, 2013
Rated 3.0 out of 5.0 by Kikibear Trains & old breakfast choice
Trains right next to the property. Much noisier than a highway!
The "breakfast buffet " was so unappetizing that as a priority gold member, I asked for our money back!
There was absolutely NO recognition of being a priority club member.
April 3, 2013
Rated 5.0 out of 5.0 by Grace52 Breakfast Hostess!
On Thursday morning, March 28, 2013, the hostess at breakfast was the BEST! She greeted us and took extra special care with our grandchildren, ages 2 and 4. She brought us a warm washcloth and dry washcloth since Joey was eating pancakes. She gave the children Super Star stickers!
We have stayed in many, many Holiday Inn Express Hotels but we have never been treated with such caring!
April 2, 2013
Rated 5.0 out of 5.0 by Chook371 Great Hotel
We had a great stay at this property and the room was very comfortale. I enjoyed the staff and we had a great breakfast.
March 31, 2013
Rated 5.0 out of 5.0 by MarkEKy Great Facilities and Service with Warmly Personal Staff
Everything was great! The hotel was clean and friendly and has all the needed amenities. HBO was not available for the two nights I stayed. That was being corrected I was told. I highly recommend Holiday Inn Express and will be staying there again in May.
March 29, 2013
Rated 3.0 out of 5.0 by MicFraz Good, but issues
I stay at a lot of Holiday Inn's and am a priority member. However, while the hotel was clean and the staff was friendly, I did notice some issues. First, I was not recognized as a priority member. Second, it is hard to exit the hotel. Traffic was horrible in the street running at the front of the hotel. Third, the security bar/latch was missing from the room. Fourth, the air didn't work properly. My wife and I opened the window to cool the room late at night. While I would still recommend the hotel, I would try to fix these issue.
March 15, 2013
Rated 5.0 out of 5.0 by Pacer Front Desk
I was on a long trip and had made reservations in advance, but forgot to change the date after staying one more day than planned en-route. The desk clerk "Shirley" could not find my reservations and I pulled up my confirmation email to show her. She said it was for yesterday. she said I would have to call to change it since it was a reward night and was a no show and I had been charged for the points.
While I was on the phone with someone from who knows where who I could not understand, Shirley was able to reverse the charges and set up a new reservation for my two rooms. Yeah for Shirley!!
February 21, 2013
Rated 4.0 out of 5.0 by Dottie49 Nice room
It was nice having the microwave and refrigerator. The front staff was friendly but we were not recognized as Platinum Priority Club Members and were not given a Priority welcome gift until we asked if there was one. We were able to get an upgrade for our room when we asked.
February 12, 2013
Rated 1.0 out of 5.0 by kilnworks nice place
Of all the Holiday Inn Expresses I've stayed at this is the best one .
January 21, 2013
Rated 3.0 out of 5.0 by nate0506 Okay bed and Great staff
I would like to recommend that a change be made to the Shampoo and Conditioner and Soap. Whatever product you use now is not good at all. Please look into changing this to some better quality items. Thank you
January 21, 2013
Rated 5.0 out of 5.0 by RichardP Great Hotel & Close to Mammoth Cave!
We had a great experience at the hotel. We were there 2 nights so that we could visit Mammoth Cave. Great room, perfect location, and great staff at the Hotel. Would be happy to stay there again.
January 21, 2013
Rated 5.0 out of 5.0 by Deb15 Awesome hotel
We stayed here on Jan 2, 2013 and liked it so much we stayed again on our return trip home. The hotel was clean and the linens were exceptional! The overall experience was beyond our expectations. The hotel staff were very accommodating and gave a great Priority Club experience!
January 12, 2013
Rated 1.0 out of 5.0 by Michael8675 Vacation travel
This hotel is basically great. Newer property. Rooms are in top notch shape. Only drawback is that the pool is outside and we were travelling in January.
Only complaint I have is that we were departing early morning, 5:50 AM and the breakfast hostess would not let us grab a danish or muffin off of the breakfast bar, (which was already set up), until 6:00 AM.
I saw no reason that since these were not "cooked items" that we could not have taken them with us.
Called this to the attention of the desk clerk who stated that this was out of his control.
Poor decision, unless they can provide a reasonable response why.
I would give them a "10" if it wasnt for this most irritating experience first thing in the morning.
January 11, 2013
Rated 5.0 out of 5.0 by PKCNB Excellent Staff
Excellent and helpful staff during the busy holiday season!
January 2, 2013
Rated 5.0 out of 5.0 by KW07 Awesome facility!!
Felt like home away from home! Love HIE and the Priority Club experience!
December 13, 2012
Rated 4.0 out of 5.0 by Naplesopa Bathroom
Shower was hard to turn on then the hot/cold water was reversed and the tub plug didn't work.
December 8, 2012
Rated 4.0 out of 5.0 by Vicar1114 Good choice for Bowling Green
Easy to find, efficiently run, pleasant desk help. Loved the fitness room but treadmill didn't work. Only bummer in an otherwise flawless experience.
December 8, 2012
Rated 5.0 out of 5.0 by Randy77 Five Stars
We really enjoyed our stay at the Holiday Inn Express Bowling Green, Ky. The service was supreme, as was our room. I’m not sure when it was built, but it seemed to be brand new! We will be back on one of our trips to the Alabama Gulf.
Randy & Melissa from Ohio
December 3, 2012
Rated 5.0 out of 5.0 by marchingbandparent Great furnishings and excellent staff
This property is new and it shows. The furnishings and decor are fresh and bright. We had a very pleasurable stay. Very convenient location. Close to major thoroughfares and in walking distance to restaurants. The price is right!
December 2, 2012
Rated 3.0 out of 5.0 by Mopitymope Watch thatnnon-smoking floor
I stayed over Thanksgiving and the hotel was nearly empty. However the front desk put me in a non-smoking room which was right next to the 6 smoking rooms on the third floor. The smell was overwhelming. There were plenty of empty non-smoking rooms at the other end of the floor. Once moved my experience was good and the price was very good. There was no recognition of my Priority Club status.
November 29, 2012
Rated 5.0 out of 5.0 by Isis Very Nice Hotel
Very nice new hotel, very comfortable beds, excellent breakfast choices and good coffee.
No recognition for Priority Club Members.
November 22, 2012
Rated 5.0 out of 5.0 by Kudzu99 My home away from home
I travel to Bowling Green 4-5 times a year and always stay here. The staff has always made me feel welcome in so many ways. Especially since the renovations, the rooms are very nice and modern with comfortable furniture and a good workspace.
I always highly recommend this hotel to friends and will continue to do so.
November 19, 2012
Rated 5.0 out of 5.0 by AKA365 Great Space
The staff are very nice and helpful they help me in my daily travels and recommended great places to eat.
November 8, 2012
Rated 5.0 out of 5.0 by kkpatel1924 Fantastic Location, Brand New and Superb Hotel Staff
Pick this hotel with confidence. Everything is Brand New and Contemporary. It is right off I-65 and therefore very convenient for people who are in transit. Rates are very reasonable. Pick without worry.......
October 24, 2012
Rated 5.0 out of 5.0 by sgcgroup I was surprised!
I travel approximately 200 nights out of the year. Didn't know what to expect from a Holiday Inn Express especially in Bowling Green.
The staff was friendly and recommended some great local places to eat.
Normally HI Express rooms are very small but my room was great. As a Platinum Priority Club member, I can get an upgrade. None was available which added to the value.
Highly recommend this hotel and will probably stay there again.
October 21, 2012
Rated 5.0 out of 5.0 by 3bulldog A great Holiday Inn Express.
The best hotel and staff that I've stayed at in a long time. It was great at this Inn.
September 29, 2012