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Rated 4.2 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Great Service! One of the friendliest HIE around. Great staff - didn't even ask for an upgrade, just gave me the best they had! December 3, 2013
Rated 5.0 out of 5.0 by Service I would like to give special recognition to your desk staff. When we arrived that evening, the only rooms left when we inquired were smoking rooms. We were given the opportunity to check the room out before booking. We were too tired to go any farther and took the room. It did smell like smoke and that's the reason we only gave the room an average rating. The next morning when we checked out, I inadvertently left my back pack in the breakfast room and didn't even notice it until we received a phone call from the hotel front deck informing us. Fortunately, we were only about 30 miles down the road and could turn around and retrieve my back pack. We were so impressed that the personnel at the front desk figured out it was ours by finding our folio with all our cards in it. They found our priority club card, looked up our information, and called us. We are very thankful for your caring and capable staff. November 23, 2013
Rated 5.0 out of 5.0 by Very Satisfying Stay All in all a very good hotel. The only negative is the extremely loud bathroom exhaust fan. When this fan is running it makes enough noise that ear protection should be required. November 15, 2013
Rated 4.0 out of 5.0 by Friendly Staff Friendly staff and great location to restaurants, but the rooms were small for a Holiday Express and the breakfast was well below par. November 11, 2013
Rated 5.0 out of 5.0 by excellent hotel We had a pleasant stay in this friendly new hotel. Bowling Green is a neat quaint town. October 31, 2013
Rated 5.0 out of 5.0 by Great get away We loved your hotel the beds are great and the room was beatiful . The lady at the front desk was so nice and helpful.We will be back in the spring. Thanks Pat October 24, 2013
Rated 4.0 out of 5.0 by Decent room, but noisy Weekend stay, college town. Noisy. Visiting team stayed here. Noise at 3AM, 4AM, 5AM. Finally gave up at 6 and got up. Road under construction - difficult to get in and out. October 1, 2013
Rated 1.0 out of 5.0 by disapointed I had to change my dates for the reservation some how the date didn't get moved I call to confirm my new dat of the 5th when I received this email they told me they would still be charged for the 21st and they could have sold that room ? I use Holiday inn when ever I can for work and for this reason I always call the hotel direct in these cases they claim I didn't call ? all my other reservations where all changed car.air,other hotel with out incident I do have other choices in hotels and have used Holiday inn around 30 times this year and had planned on more. I dont know what the deal is but after that many nights you would think they would take care of it. September 26, 2013
Rated 2.0 out of 5.0 by Water Leak This was my first stay at this hotel and my last. I was on second floor and there was a water leak two doors down from mine, it wasn't just a drip, it was running, once the bucket got full that was placed under it that was all I could hear, so at 4:15 am I called the front desk and told them the bucket was running over and the girl stated that her Manager told her not to empty it because she was pregnant and should't lift it, so I took the trash can from my room and replaced it, packed my bags and headed home because I couldn't sleep from the noise. I was planning on using the fitness room and having breakfast before I left but after that I didn't feel like staying, I just wanted to get home to the peace and quite of my bed. With a leak that bad I do not understand why maintenance was not there fixing this, I know it was bound to cause more damage with the bucket running over. I feel like I did not get my moneys worth from this stay. September 25, 2013
Rated 4.0 out of 5.0 by Clean and comfortable room We stayed here for Parents Weekend at WKU. The room fit our needs. Walking directly from the hallway into the bathroom sink area is not my favorite Holiday Inn Express floor plan, but otherwise the room was fine. Nice feature to have both a refrigerator and a microwave. Lots of road construction in front of the hotel which made access a bit of a headache, but that shouldn't be held against the hotel. September 25, 2013
Rated 4.0 out of 5.0 by Hotel Access The hotel is very clean, the staff is friendly, and the rates are reasonable. However, due to road construction, access into and in particular, out of the hotel property is fair at best. While not the fault of the hotel, I rated it as a four versus a five. September 22, 2013
Rated 5.0 out of 5.0 by Staff Your Staff was very friendly and treated us like family. September 19, 2013
Rated 5.0 out of 5.0 by Great staff Excellent hotel, great breakfast. Newly remodeled. September 11, 2013
Rated 5.0 out of 5.0 by Outstanding service In all candor staying at this facility was nothing less than fantastic! I only wish that I noted the names of the desk staff and the hotel's meeting room scheduling coordinator so that I could include my appreciation for their assistance and courtesies by personally identifying them. These individuals bent over backwards to accommodate the need for a meeting room on extremely short notice. There was nothing that these individuals would not do to ensure that my needs for a private location to interview witnesses was not met. The room in which I stayed was comfortable and a clean relaxing place to rest and sleep. That said, it was the hotel staff which was so very impressive. You could not walk past a hotel employee that did not greet you with a friendly greeting and a few words to ensure that I was comfortable. Kudos to all of the staff. Would not hesitate a minute to stay at this location again. September 9, 2013
Rated 5.0 out of 5.0 by Great location! Clean facility. Great staff! Great location. Clean facility. Great staff. Easy access to I-65 and Nashville, TN. September 5, 2013
Rated 5.0 out of 5.0 by nice place There was only one thing wrong they were working on the road right in front of the motel, every thing was as nice a place as I have been lately . September 4, 2013
Rated 5.0 out of 5.0 by Exceptional Service My stay at the Holiday Inn Express was a great experience as usual! The staff - Nicole, Maggie and Abby - are always so friendly and courteous and so willing to help should my husband and I need anything. We love staying at this Holiday Inn Express. We always stay here every time we are in Bowling Green. September 4, 2013
Rated 4.0 out of 5.0 by Clean, Quiet, New After spending a day visiting friends in a horrifically crowded Jellystone campground (why do people call that camping) up the interstate on a very hot day, secluding ourselves in a quiet hotel room after showers was just the ticket. The warm, fresh cinnamon roles which we always enjoy for breakfast was the perfect finish to our stay. September 4, 2013
Rated 3.0 out of 5.0 by Bus group loud but staff great Stayed at this hotel Labor Day Weekend and their were two bus loads of school age kids that kept me up past 1AM. I contacted the front desk the next morning because I had a small granddaughter in the room and could not leave. They said they would let the coach know. Monday my husband called back to see what had been done and the Assistant manager credited 1 of the nights stay . We even got cut off on the phone and she did it a d sent us an email. Great job! September 4, 2013
Rated 5.0 out of 5.0 by Great place to stay Had a great experience....clean room....comfortable bed. It was very quiet.... Conveniently located...staff quite friendly and helpful. Great coffee and breakfast.... September 3, 2013
Rated 5.0 out of 5.0 by Great place to stay! After a long motorcycle trip nothing is better than a comfortable room with a clean shower and great air conditioning. Having the free breakfast is always a plus. September 2, 2013
Rated 3.0 out of 5.0 by Nicely remodeled Room (& hotel) was nicely remodeled. All furnishings looked great. Room temperature seemed good - not freezing, not hot. Fan was on continuous run. However - upon entry to room, there was a slight smell. Nothing awful, just a curious smell. When I took my shoes off & my feet touched carpet, it immediately felt damp. Not musty at all, just damp. Much worse was getting into bed. It felt VERY DAMP. Because it was late at night & we were tired, we chose to ignored the dampness. Next morning upon checkout I mentioned this to staff at desk. They asked if the fan was on all night. I said yes, that it was on when we arrived & we didn't touch the air conditioning unit. I was told that there had been a big storm earlier the day before and the fan was pulling in moisture from the outside. They told me I should have turned the fan off. While all that may be true, I feel I should have been warned about the "workings" of the fan. I mentioned we would be stopping again at the end of the week. Staff assured me I would get a different room! We decided to drive straight thru on the way home & canceled reservation. While overall stay of single night was good, I was disappointed in the lack of comfort in the bed! September 1, 2013
Rated 4.0 out of 5.0 Room and Comfort I love the new decor of this updated hotel. It's absolutely gorgeous and a great value. One thing that makes the guest rooms difficult though, is that there is no wall seperation between the sink and the guest beds. Whoever is up first, which was and usually is me, (the Mom#, disturbs the rest of the room because I had to put the light on over the sink which lights up the entire room so I disturbed the other three members of the family. Even an accordian door there would help. Also, we got quite warm in the room because the A/C didn't run steadily enough. Otherwise, the beds were comfy, great TV and breakfast, #your cinnamon rolls are great!). August 29, 2013
Rated 5.0 out of 5.0 by Bowling Green Stopover This property was great on all accounts. Thank you August 27, 2013
Rated 2.0 out of 5.0 by Over Priced Way over priced....beds aren't very comfortable, small rooms, poor choices on breakfast and it wouldn't hurt to shampoo the carpets......smell pretty bad. August 26, 2013
Rated 4.0 out of 5.0 Nice clean room Nice large room, comfortable and clean. Easy access and places to eat and service vehicle close by. Would recommend August 19, 2013
Rated 2.0 out of 5.0 by Poor beds We stay at either Holiday Inn Express or Fairfield Inn only. We had a room with two standard size beds. We turned down the sheets on one of the beds and found what looked like blood stain (that had not been washed) and something that looked like a small (1/2 inch) piece of plastic or ???. So we slept in the other bed. Keep in mind that for some 30 years we have been staying at Holiday Inn Express's. This mattress was the worst I had ever had to sleep in in a Holiday Inn. It was hard around the edges and when you got in you rolled to the middle. On the positive side the room and other areas of the hotel were very nice. We will continue to stay in other Holiday Inn's but not this one. August 17, 2013
Rated 5.0 out of 5.0 by professional and courteous staff Very pleased with the staff, facility and food. This is going to be our stop whenever in the area. Highly recommend this HIExp to travellers. GREAT JOB!!! August 15, 2013
Rated 5.0 out of 5.0 by Cleanest, nicest, newest looking Holiday Inn Express I've seen This, by far, is one of the best Holiday Inn Express locations I've ever stayed in -- and I've stayed in a LOT over the years on family road trips. This is our hotel of choice and I've seen some really nice ones and some really bad ones....this was beautiful. I can't think of one negative thing to say. Every detail was perfect, the staff were friendly and helpful. Definitely a "must stay" if you're in the area. August 14, 2013
Rated 5.0 out of 5.0 by great hotel we returned the next weekend for another stay Hotel service was very good. Hotel staff was welcoming and knowledgeable about the area. Location right off interstate, next to many chain restaurant and up the street from all the shopping you would want. We are very selective about the places we stay based on cleanliness, and if the property is taken care of. We found this property to be very satisfying. Enjoy your stay, you won't go wrong with this hotel. August 11, 2013
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