Rated 3.8 out of 5 by 146
Rated 5.0 out of 5.0 by margle Very good for senior single
I booked as a walk-in--too late to drive back to Ft. Myers. The desk clerk was very helpful, found me a room away from noise, on the first floor with easy access from parking lot. I didn't eat the breakfasts, so can't comment there. The room was clean and ac worked well. But the best part of this branch of HIE is the customer service. Both the day and the night clerks were immensely helpful in drawing me maps to get around. I'm a senior, from out of town and looking for apartments. The night clerk told me which of my selected locations were safe, which ones were no-go's . This saved me hours of time driving around.This HIE is also centrally located for getting around Bradenton and not far from central Sarasota. Only one negative. Noise in the hall after midnite. Laughing, shouting woke me up twice. Otherwise, I was very satisfied.
July 16, 2014
Rated 5.0 out of 5.0 by JRider cleanliness of room, hotel and pool
We have stayed at this facility in the past and were very pleased both times. When we return to the area we will definitely stay again.
July 10, 2014
Rated 3.0 out of 5.0 by annjilly Not too accommodating
The noise level of the pool on and on and going basis after the time of 10 pm was not called for. I let the front desk clerk know but nothing changed. Household staff not very friendly either. Food was so so coffee nasty. Once I got to sleep with the assistance of Advil PM I got a few hours of sleep.
July 9, 2014
Rated 4.0 out of 5.0 by Michael1958 Clean comfortable room, good value
What I expect from a hotel is a clean comfortable room, I got that. I have seen several reviews complaining about the free hot breakfast. Really? Complaining about free? Most hotels barely offer a pastry and coffee. The hotel was fully booked and there were issues with restocking the breakfast choices but my main concern, the room, was perfect., The breakfast was just a bonus and a nice one at that.
July 7, 2014
Rated 5.0 out of 5.0 Brenda
Professionalism and politeness at the front desk was excellent!
July 4, 2014
Rated 4.0 out of 5.0 by mentiya2000 Great Stay
I have stayed at this hotel twice now and it is an ideal location for visiting my family in Bradenton. I love the pool area. The breakfast is nice, love the oatmeal! I think it would be nice to maybe have some fresh cut fruit available, i.e. melon, strawberries etc. The room was fine, however I did notice some stains on the couch in the suite and on the comforter I noticed a dirty spot (looked like something was spilled and dried on it). Despite this , the customer service was outstanding. I want to thank Jade for going above and beyond in making sure our stay was comfortable. I will be back for another stay in the near future.
July 3, 2014
Rated 1.0 out of 5.0 by Fire Truck Salesman poor service air conditioner not working
I have stayed at Holiday Inn Express throughout Texas and New Mexico and they have always been great.
This holiday inn Express was the worst motel I have ever stayed at.
We arrived at 8:00 PM and had reserved 3 rooms. WE were told the rooms were not available because they were not clean. We were given other rooms. In My room the air conditioner did not work.
Notified the front desk. Came back from Supper and the air was working. 4:00 AM it stopped working. Moved to another room when we returned from the days work.
Staff was rude and did not seem to care about the issues.
June 30, 2014
Rated 1.0 out of 5.0 by Fire Truck Salesman Terrible Service and Experience
As a Platinum level rewards member, I have stayed ay many different IHG Branded hotels and by far this was the worst I have ever stayed at. I was there with customers visiting one of our manufacturing facilities there close by in Bradenton and this was the worst experience that I have ever had. When we arrived at 8:30 PM, I am told by the counter staff that they needed to make sure that our rooms had been cleaned. I had made this reservations weeks in advance and was shocked to hear them say that much less in front of my customers. When we finally were able to get in to our rooms almost 30 minutes later, one of my customers advised me that the Air Conditioner was not working in his room. I told the front desk that there was a problem as we left for a late dinner. They said that they would have it fixed by the time we returned. When we returned, the front counter staff did not know anything about it. My customer and I went to his room to see if it was working and he was locked out. We went back to the counter to get e new key and then went to see if the A/C was working. It was but quit at about 3:00 am according to my customer. When we left that next morning, I advised the front counter staff that the Room for my customer was not acceptable and they did refund the cost and move him to another room. When we returned later that day at 4:30 pm, my room on the first floor had still not been cleaned. I was visiting with my customer in my room when housekeeping knocked on my door at 5:30 pm.
It was nothing but excuses and apologies from the staff, I don't know if it is management or what but something needs to change there. I will not stay there again. I have stayed at another Holiday Inn Express further away from our plant and had a great weeks stay there.
June 29, 2014