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Rated 3.7 out of 5 by 109 reviewers.
Rated 3.0 out of 5.0 by Business Stay I stay here quite often but, I found my most recent experience disappointing. My reservations were made incorrectly (thankfully there were other rooms available), the key would not work on my door and I had to make three trips back down to the lobby (luggage and all) to get it resolved, the Wi-Fi did not work because my room was at the far end of the hallway, and my shower completely lost pressure (down to just a drip) in the middle of my shower. Lastly, the refrigerator was not working properly. The only other major complaint is that the walls are paper thin which is a surprise considering how new this facility is. At 5am you can hear multiple I-Phones going off. Besides my most recent trip and the fact that the walls are paper thin - the service (depending who is on), comfort and cleanliness are very good here. January 11, 2013
Rated 5.0 out of 5.0 by Nice clean comfy room. We were greeted by a friendly smile and welcome! She also said I just made a fresh pot of coffee......help yourself! How great that was. Our room was warm, clean and comfy. Area restaurants outstanding. Chowder Pot delicious. An enjoyable movie at the theater, back to hotel for a nice swim. Great way to celebrate New Years Eve! January 6, 2013
Rated 3.0 out of 5.0 by Property getting tired... The bed was about as soft as a marble slab. The toilet was loose on its mountings. The message lights on the phones kept flashing, even though there was no message, and nobody could fix them. The shower curtain rod was sagging so badly that the curtain wouldn't stay closed. On the other hand, the staff was very friendly and helpful. They and the property deserve some investment. January 2, 2013
Rated 5.0 out of 5.0 by Excellent Accomodations Our room was not ready upon our arrival at the hotel. When we returned later, the desk clerk had given us an upgrade for our delayed check-in. The accomodations were great. We also noticed the cleanliness of the hotel property. Thank you. December 28, 2012
Rated 3.0 out of 5.0 by Recent stay for business This is my second time staying here and quite honestly I will not return. The elevator looked as if no one vacuumed the carpet in days. There was a noticeable odor that was offensive. The bed was comfortable and the room was basically nice; but I don't understand why cleanliness is an issue. Additionally, the toilet did not flush properly, so this made for a very unseemly look in the bathroom. For the money I paid over a three night period, it was not worth it. Once I find a place that is of good value, I tend to stick with that choice for future stays. Unfortunately, this will not be one of those locations for me. December 11, 2012
Rated 5.0 out of 5.0 by Excellant hotel My stay at HIEX in Branford, Ct. has been the most enjoyable stay that I can imagine. The Manger(Linda) and her staff have been outstanding. The staff has been very courteous and helpful. While not all requests can be granted, They have "bent over backwards" to accommodate not only me, but their other guests as well. On more than one occasion, I have stood in the lobby and heard guests check-out. They were all very appreciative to Linda and her staff. They thanked them profusely. I would definitely recommend this hotel to anyone who is staying in this vicinity. December 11, 2012
Rated 1.0 out of 5.0 by Over charged and No help from staff. I recently stayed at this hotel and when I checked out the first time I was charged over the government per diem rates for weekends which was not in the original agreement when I checked in. Also, when I checked out I was charged an additional $1000.50 and the only explanation that was provided me was "it must just be a hold on your card that will never actually be charged to your card" which I tried to explain to her that my card had already been charged the additional charges, but she would not provide any additional help. Because of the nature of my work this was the only hotel I could stay at, so 2 days later, I returned to this hotel. When checking out the second time another unexplainable charge of $804.88 was charged to my card. When the charges showed up on my card, a few days later, I called back to try to get answers as to why this had happened again, and was told "I don't know". As of writing this the charges are still on my card and I am waiting to here back from the General Manager as to why this has happened. December 6, 2012
Rated 4.0 out of 5.0 by spacious comfortable and clean room Many items available for breakfast but please provide higher quality juices. They taste like fruit punch November 4, 2012
Rated 4.0 out of 5.0 by Nice Place Definitely This Holiday Inn Express is bright and cheerful. The staff was outstanding... particularly the receptionist and the breakfast hostess. The pool is right off the lobby which makes it convenient and inviting (the hot tub was not working for our entire stay which was disappointing... an apology letter upon check-in would have been a nice touch). The rooms are extra large and extremely clean. The location is right off 95... lots of restaurants... we even went into New Haven for a show. AND... Rita's Ice is 1/4 mile away! We have stayed here (and other hotels in the area) - this is by far, the best in Branford. November 2, 2012
Rated 4.0 out of 5.0 by My first business trip Excellent front desk staff. The pretty night desk clerk was very helpful and informative. I used to work in Hospitality and they take care of out-of-towner's right. Great location. Delicious little pizza spot right next door. Exactly what I needed. Only one eyebrow raised, no fan in the bathroom? Is that a northeast thing? October 26, 2012
Rated 2.0 out of 5.0 by Not Up To Standards The hotel is clean, but the beds are uncomfortable. Stayed with another family and in our room the TV did not work until they fixed the cable and they had a broken toilet seat. The food in the morning is really not edible. Even the kids who eat everything could not eat. Considering it was more money than other hotels in the area, you would expect better October 12, 2012
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