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Rated 4.4 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Good service but dismal breakfast The room was fine for a place to shower and sleep that was close to the airport. Shuttle was efficient and staff were friendly. The WiFi reliability was bad, with dropping connections every few minutes. The breakfast was not what I expected and I was a bit disappointed. Paper cups and plastic plates and knives and forks makes any meal less enticing. The selection was also limited. The coffee was good. June 16, 2014
Rated 5.0 out of 5.0 by Very nice and great service Very nice motel. Excellent desk staff. Everyone working here was courteous and helpful. June 13, 2014
Rated 4.0 out of 5.0 by The bed was insanely comfortable, but the noise level was intolerable The staff was friendly and courteous. Breakfast was great. The bed was extremely comfortable, the room cool. The only problem I had experienced was around 5 in the morning when I cop arrived and started banging on a door down the hall, yelling about having a search warrant. After that, the noise level outside my room was just ridiculous. This wasn't really the hotel's fault, however, but the location of the hotel probably contributed to the early, early morning disturbance. June 11, 2014
Rated 5.0 out of 5.0 by Great Property Staff was most accommodating, very nice. Room was exceptional. June 11, 2014
Rated 4.0 out of 5.0 by convient to airport overall good hotel Other than inappropriate staff talk overheard at the front desk it was an enjoyable experience, June 10, 2014
Rated 5.0 out of 5.0 by Great Room, Great Staff Equals a Quality Hotel This is the third time I've stayed here. They never disappoint. The staff greats you as soon as you get to the desk. Even if they are on the phone, they smile at you and give you the "I'll be right with you sign". The room on the Executive Floor was fabulous as usual. The location is close to the airport, good restaurants and north and south bound freeways. I'll stay here no matter where I'm working in Cleveland. Only bad mark I give this hotel is the biscuits. I dropped one on my foot and it actually hurt. Come on guys! You can do better than a hard, crumbly biscuit that falls apart when you touch it. Oh well, if you can't fix the biscuits, I'll still stay there, but give it a try. Go to the store and buy some instant "Hungry Man Biscuits". They are a lot better. June 8, 2014
Rated 4.0 out of 5.0 by Ok Check in was rough, because I made a reservation for the wrong day, and the staff wasn't very helpful in accommodating us. But once we had a room and I got past the negativity, we were good. Pool was small. June 6, 2014
Rated 5.0 out of 5.0 by Clean room, friendly/efficient staff, and location Thank you for a great stay. Your staff was very friendly and efficient. They recommended a good local restaurant for dinner. The Pizza and cookies at check in was a nice touch, usually you just get Pizza. June 1, 2014
Rated 5.0 out of 5.0 by Perfect!!! We checked in the night before an early flight. Staff was great at check in. We were able to return rental car that evening, shuttle picked us up. Shuttle also took us to airport next am,( 5:30 am.) Full breakfast bar was up and running at 5:15 am! Room was clean, quiet and very nice. May 29, 2014
Rated 4.0 out of 5.0 by Everything I needed I was driving through and stayed only one night. The staff was very friendly and the room comfortable. I am vegetarian and gluten free so breakfast was limited, but that is as I expected. I was able to find something to satisfy my needs. May 26, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Makes the Place GREAT! My mother, sister, wife, daughter, sister-n-law and I have stayed here now a couple of times, my sister and I more than others. My mother has been under the watchful care of the doctors at Cleveland Clinic. We have had to alter our stays on several different occasions, due to the Clinic's request. Last minute rearranging of travel, food, lodging etc have been apart of my families life style over the last 3 months. That being said, Holiday Inn Express STAFF at the Brookpark location in Cleveland, Ohio, have/has made this a wonderful, more enriched experience. The hotel is just another place to stay....until you walk through the doors and stop at the front desk. We were always greeted with a smile, how is your mother doing??? and then what can we help you with? Knowing that sometimes it was just almost impossible for us to know how long our stay would be? What time we would arrive, leave etc...all the accommodations were professionally changed, handled and accounted for by the staff. From the Housekeeper to the attention of the Food Service Personnel everything was handle with (SMILES) and a true willingness of wanting to assist....thank you for just being you! Your love for your job(s) shows in your daily work load and professional crews!!! If I were the Under Cover Boss, your staff would be on T.V. for sure! At the very least helping in the training of others. Thanks again! May 15, 2014
Rated 5.0 out of 5.0 by Great Overnight Stay My family of 4 which includes and infant and toddler stayed in this hotel for an overnight trip to Cleveland. The location was great for us, it was close to downtown, a park, South Park Mall, and plenty of restaurant options nearby. The hotel itself lacks in amenities, but lets remember that you're booking a hotel and not a resort. If your looking for a "wow" hotel with tons of amenities, this just isn't the place. For a decent price, clean/comfortable rooms, friendly staff, and a fantastic complimentary "hotel" breakfast - this place is the best. The kids also really enjoyed the heated indoor pool. We'll be staying here again on our next overnight trip to Cleveland! April 30, 2014
Rated 5.0 out of 5.0 by Favorite IHG Property in Cleveland Great Staff, Great Location, My favorite place to stay when visiting Cleveland Although, it's time to make a change to the Holiday Inn Express Breakfast ... it's beginning to get really old. April 21, 2014
Rated 5.0 out of 5.0 by The Best Staff From the manager to each person that you come into contact with. They ALL have a smile on there face, are always friendly, go out of there way to help you and they just want to make people enjoy their stay. April 21, 2014
Rated 5.0 out of 5.0 by One of the best HIX's I have stayed at! The title says it all. I have stayed at numerous HIX hotels around the country. This location was one of the very best. Exceptionally clean and comfortable. April 18, 2014
Rated 5.0 out of 5.0 by Convience ++ When you need to catch an early flight out of Cleveland, this is the place to stay. There's a pretty good restaurant (Goody's) across the street. The desk staff is especially nice and helpful. April 15, 2014
Rated 5.0 out of 5.0 by The Greatest Staff The people make the place. The staff is excellent and very personable.if you are not at your regular check in time, they call you to make sure everything is alright. The manager goes over and beyond also. March 24, 2014
Rated 5.0 out of 5.0 by AWESOME STAFF!!! A++++ Awesome staff!!!! Very friendly and helpful!!! Even shuttled everyday to and from (3 days) to my conference,which was at another hotel! March 21, 2014
Rated 5.0 out of 5.0 by I will stay at this hotel every time I come to the cleveland area I have stayed in every IHG brand hotel in the Cleveland area and this one is by far the best! February 23, 2014
Rated 5.0 out of 5.0 by Great Place to Stay I very much enjoy Brook Park. The front desk staff are exceptional, on every shift. They watch out for me and always go the extra mile. I would not choose any other place to stay I am working in the Cleveland area. February 21, 2014
Rated 5.0 out of 5.0 by Great place This is one of the best Holiday Inn Express' I have stayed at! February 21, 2014
Rated 4.0 out of 5.0 by Airport friendly ! Very close to CLE airport, lobby has big TV with flight info , nice touch ! Friendly staff, nice room , many food options near by. Was offered 300 ihg points instead of bottle of water , no brainer, took That option of course . February 14, 2014
Rated 5.0 out of 5.0 by Great place to stay I have stayed at other Holiday Inn locations in the Cleveland area but I like Brook Park for the easy access to the Highway and Airport.The staff is friendly and helpful. February 5, 2014
Rated 5.0 out of 5.0 by Great place to stay near Cleveland airport I wouldn't stay anywhere else when I need a hotel near the Cleveland airport area. Great value for the copoprate traveler and always a friendly smile at the front desk- and fresh cookies too! February 4, 2014
Rated 5.0 out of 5.0 by Great Customer service The staff always go the extra mile. Very friendly and helpful when ever called upon. The place is very beautiful and clean. The cookies are great, the soups are tasty and the pizza is great. A very nice touch for your customers, especially during this very called weather. Thanks for all you do. You really make people feel at home. January 26, 2014
Rated 5.0 out of 5.0 by Great Stay After a flight delay took away any option to return to my suburban home the same night (I was not allowing my dear GF to pick me up at 2am), staying here was my best option. Everything was perfect. Courteous staff. Comfortable room. Late check out to rest up after a lousy day of travel. What more could you ask? January 23, 2014
Rated 3.0 out of 5.0 by All over experience was good The only bad comment I had it was that I heard the TV from one of our neighbors so the first night I had trouble falling asleep. Besides that everything was nice. Staff and service was very good. I would go back. January 13, 2014
Rated 4.0 out of 5.0 by Comfortable be Always enjoy our stays at Holiday Inn Express including this one, Room was clean and bed comfortable. Loved the clean channel selector. One glitch was the desk chair. Old & wobbly but helped keep my core muscles toned & my balance sharp. Similar to a physio ball. The front desk staff very likeable. January 12, 2014
Rated 5.0 out of 5.0 by Good place to stay The staff was very helpful. The room was clean and comfortable . I would stay at this hotel again January 12, 2014
Rated 5.0 out of 5.0 by A wonderful place to stay! I cannot say enough good things about this hotel. I live in California and come out to Cleveland every fall to visit family and attend a Cleveland Browns game. I make a point of always staying at this Holiday Inn Express. That's because the service I get at this hotel, from its general manager and its front desk staff to the other hotel personnel, is always top-notch. They're always warm and welcoming, not just to me, but other guests who stay there. Thanks for making me feel so comfortable so far away from my home. December 12, 2013
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