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Rated 4.2 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Very friendly helpful staff Excellent price for our stay, friendly helpful check in. Main bed in the room very comfortable, but the second bed (bed settee) was less so. Breakfast had a good choice, but no bacon! July 9, 2014
Rated 5.0 out of 5.0 by Lovely hotel, friendly staff I was made to feel very welcome during my stay. The hotel is in a great location with a really nice view across the hills and the town. The facilities are very good and the rooms are very clean and comfortable. I would definitely recommend this hotel. June 28, 2014
Rated 5.0 out of 5.0 by A modern well functioning hotel An excellent place for overnight stop. Full facilities on site and an acceptable standard of breakfast with lots of choice. June 26, 2014
Rated 5.0 out of 5.0 by great service my Husband and i stayed for two nights in June. Our stay was very enjoyable. the staff were very friendly and seemed happy at their at work,The room was very clean and pleasant to be in. We will be in the area again in September and will certainly book with you again June 26, 2014
Rated 5.0 out of 5.0 by Great staff, great service I was on an overnight drive and was feeling tired so at the last minute booked a room over the phone, and arrived 30minutes later. I was warned over the phone that there may be a delay with the booking details getting to the hotel as i had booked with a booking clerk in the US, and yes there was a slight delay, but my expectations had already been managed fantastically. The staff were polite, courteous, helpful and attentive, and i could not have asked for better. The hotel was clean, tidy and welcoming and if this is the standard you set then i would happily stay with you or any other Holiday Inn Express in the future. June 26, 2014
Rated 5.0 out of 5.0 by Great value for money - comfortable stay. We only stayed one night at the Holiday Inn as we were visiting friends nearby for a family party. We had everything here that we wanted and would recommend to anyone staying in that area. June 25, 2014
Rated 4.0 out of 5.0 by Nice stay shame about the staff hotel was lovely but shame about the miserable staff, they need happy to help badges to remind them...... June 22, 2014
Rated 3.0 out of 5.0 by Lovely decor really nice room for the price, spacious and nicely decorated. i liked the blue lights in th bathroom June 19, 2014
Rated 1.0 out of 5.0 by Awful Food Food missing from my starter, was told sorry the chef forgot rather than taking the plate back and adding what was missing. Two main courses sent back because the food was dried up,. June 19, 2014
Rated 5.0 out of 5.0 Excellent I recommend to stay as the staff and the hotel are very good June 17, 2014
Rated 4.0 out of 5.0 by Nice hotel for business Had a lovely greeting from the reception team, room was clean and quiet. The downside was the breakfast, not really enough choice and what was there hadn't been replenished and didn't really notice any staff, that aside a nice hotel. June 12, 2014
Rated 5.0 out of 5.0 by A Hidden Gem Easy Access from motorway, followed by caring, efficient check-in and bar service. Room was spotless, clearly a lot of attention to housekeeping and cleanliness here. A choice of pillows on the very comfortable bed. Slept better than I do at home. June 11, 2014
Rated 5.0 out of 5.0 by excellent staff Excellent stay staff extremely helpful. only blot is that the outside decking not accesible for wheelchair users June 9, 2014
Rated 5.0 out of 5.0 by steve thought the staff very helpfull,nothing to much trouble will definatly stay again,nice location to get to the likes of blackpool (if that floats your boat!), lakes easy to get to,shopping in surrounding area good,overall we find it suits our short break needs ,as you can go out for the day and as long as you are back at a reasonable time you can still order food June 9, 2014
Rated 5.0 out of 5.0 by Value for money I loved it. It was worth the money. What i expected. Modern fittings. Clean and tidy June 3, 2014
Rated 4.0 out of 5.0 by Great Hotel Great Hotel, good central location. Polite, friendly and helpful staff. May 20, 2014
Rated 4.0 out of 5.0 by comfortable bed very clean just what was ordered I work closeby a couple days a week so this was just what I needed May 6, 2014
Rated 4.0 out of 5.0 by My stay Very friendly and talkative staff that make you feel very welcome, I found the hotel very clean and tidy throughout and my room was very cosy and confortable and I found it really easy to sleep. May 5, 2014
Rated 5.0 out of 5.0 by Excellent location. Variety of evening meals One of the best H I Express for choice of evening meals on site April 12, 2014
Rated 4.0 out of 5.0 by Breakfast at Burnley just gets worse :-( Anyone who stays regularly at HIE knows the 'hot breakfast' is pretty dismal, to be honest it would have been better all round if the chain had stuck to a decent continental instead. But somehow the breakfast experience always seems to be the worst at Burnley. Stayed on Friday and the coffee machine was broken, stayed on Tuesday and it was still broken. Plus the juice machine was only dispensing cloudy water, the brown bread cabinet was empty, the reconstituted scrambled egg was gone (maybe a blessing), and the sausages looked like they were on their second day of duty. Was this after a long breakfast service? No it was 7am, a pretty poor show. Apart from this the hotel was fine as usual, front desk staff helpful and friendly, room clean and comfortable. April 6, 2014
Rated 5.0 out of 5.0 by Second stay This was our second stay at this hotel and it was all we required. The rooms where clean and quite just the job. Breakfast was very good on the first morning lot's of choice and great service again from young Harry he can never do enough for you! Second morning not so great ,had to keep asking staff for things that had run out and it was frustrating to be kept waiting and it almost felt like you where asking to much, but on the whole it was a lovely stay and we will stay there again in the future. April 2, 2014
Rated 5.0 out of 5.0 by good overall but very enjoyable stay .but spoilt by the evening meal.. I had the lamb stew and dumplings the dumplings were hard and under cooked the stew lacked flavour .this let the hotel down and spoilt a nice weekend break we dined out the second night . March 28, 2014
Rated 5.0 out of 5.0 by Home away from home Great place, our cdn love staying here. Only suggestion the sofa beds need upgrading in all rooms as some of them have missing wooden bars. March 8, 2014
Rated 5.0 out of 5.0 by My new Northern Favourite I stay at quite a few Holiday Inn Express properties on business throughout the UK and this stay resulted in a new favourite..... The staff were the right mix of friendly and professional and the food was pretty decent and reasonably priced too..... March 7, 2014
Rated 2.0 out of 5.0 by Verry poor As a regular Holiday Inn customer this is the worst one if stayed inn will avoid in future. March 7, 2014
Rated 5.0 out of 5.0 by Excellent Everything about this stay was perfect. The service and team are outstanding definitely will return to this hotel. Highly recommend and the best hotel I have stayed in. Well done to the team at a Burnley. An extremely happy Yorkshire couple looking forward to seeing you again very soon. Perfect! February 12, 2014
Rated 4.0 out of 5.0 by Friendly staff Arrived back from work late one night and night shift guy Alan took the trouble to cook a meal for us. What a great guy, not often do staff go to that much effort. Usually point to a vending machine February 3, 2014
Rated 4.0 out of 5.0 by nice HIE Had a nice stay in this HIE. Clean and comfortable. Good location for the Pendle area, Ribble Valley, Bronte country. Just off the motorway but difficult to figure out how to access the hotel. February 3, 2014
Rated 5.0 out of 5.0 by Large comfortable rooms in quiet location Have added to my favourites as a good overnight stay. Well kept property with friendly staff and free (quick) internet. January 31, 2014
Rated 1.0 out of 5.0 by Knackered bed and noone willing to do anything about it We stayed overnight at the burnley holiday inn express and the bed was terrible. You sat on the edge and just ended up rolling into the middle. This made for a night of lots of tossing and turning and very little sleep as we kept trying to move out of the dip. In the morning we reported the issue to the receptionist who said "we know about this problem and we might be replacing the mattresses in the rooms as we've already done the ones on the third floor. Perhaps next time you should book on the third floor." Now, we specifically requested the lowest available floor as we are not fans of lifts. When we explained this to the receptionist she suggested we should ring up to see if they've changed the mattress next time before we book ?!?!??!?!?! Clearly we won't be booking again as it was a horrendous experience and we were not shown an ounce of sympathy and not given any assistance or option to speak to a manager. Breakfast options were very limited even though we were told it was served until 10.30am, they closed the doors at 10.15, so you couldn't get anything after that time. Gave it 2 stars for being included in the room price. Terrible place to stay over. NOT RECOMMENDED. January 31, 2014
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