Rated 5.0 out of 5.0 by bignose service
the staff was excellent and helpfull .i would stay again
January 11, 2013
Rated 4.0 out of 5.0 by Scotty51 Excellent reception staff
Staff at reception were very helpful, nothing was too much trouble,. Breakfast good, again staff very helpful. On the downside fixtures and fittings in our roon were getting a bit dated and in need of a good clean , marks on the wall, stains on the carpet etc, which was disappointing as this is quite a new building. The air con in our room made so much noise we had to climb on a chair and switch it off at night.
January 9, 2013
Rated 4.0 out of 5.0 by AnnLeedsLeeds Ideal stopover hotel
This is the third year that I have stayed at this hotel when visiting a relative at New Year. It is ideally situated for either business or leisure when visiting east Lancashire, being so close to the M65. It is also well worth using the stay to visit the nearby Boundary Mill shop that is an outlet for good quality clothing and household goods on the roundabout at the Colne finish of the M65. The most striking thing about this hotel is its cleanliness and the friendly staff. Holiday Inn Express is a brand at the budget end of the Holiday Inn chain, so it is surprising to find little extras (such as a throw away face cloth and choice of hard and soft pillow) that are frequently missing even in four or five star hotels. It represents superb value for money.
My only negative points are: despite the high level of cleanliness, the room cups had not been washed properly from the previous occupant (this is a weak point in so many hotels - the cups are just wiped rather than being sent to the kitchen for a proper wash and replacement. The second point is that when I was leaving, there was no one at reception and I had to call someone from the kitchen: however it would not be good use of staff to have someone sitting in reception all the time in a relatively small hotel. I would suggest that at times (in the morning) when the reception is not manned, there is an internal phone whereby staff can be summoned for check out. These are small points and my over all view is that this is a very good place to stay for a few days on business or at leisure.
January 7, 2013
Rated 5.0 out of 5.0 by Belly36 Exceptional rooms
My friends and i was there for New year. We noticed the whole of the hotel was very clean. The rooms was fantastic, very clean and very comfy. I would recommend it to anyone. I did notice that they didn't do bacon at breakfast but everything else was brilliant. I hope this helps with anyone's decision. I would stop again.
January 6, 2013
Rated 5.0 out of 5.0 by Pierre62 What's special here
You know what your room will be like etc. at HIE, that's sometimes why we all use them. What's different here is that the service level of all the staff exceeds your expectation.
I could have stayed somewhere more convenient for my final destinations on my 2 recent stays (booked separately) but opted to stay at HIE Burnley because of the service.
December 13, 2012
Rated 4.0 out of 5.0 by Crtical68 Comfortable room, very friendly staff
Good value for money but breakfast pretty appalling - disorganised and only one poor staff member to cope. Sausages beyond revolting but otherwise very good stay and very helpful staff.
December 2, 2012
Rated 4.0 out of 5.0 by Templiers Nice little hotel
Nice little hotel; wider choice of cooked breakfast would be nice.
November 29, 2012
Rated 4.0 out of 5.0 by Briggsy 3 day stay for a wedding weekend
Room was perfect for a 3 day stay - bed very comfy! Duvet seemed quite short and our feet were sometimes hanging out.
Lovely bathroom and good power shower.
Breakfast - not always things out, had to ask when they were being brought out. Toasters broken, not all the slots worked, only a couple.
An excellent stay at a lovely hotel, would definitely stay again.
November 3, 2012