Rated 4.1 out of 5 by 156
Rated 1.0 out of 5.0 by not_happy1 Horrible bed and even worse brekfast
The hotel is OK and staff is friendly but the bed was way too soft and breakfast was disgusting.
The orange "juice" tastes like the cheapest orange drink I've ever had. It could be nice to at least get a fresh coffee instead of instant "coffee" and powdered milk or whatever else it was.
The main competitor does it much, much better. I will avoid this chain.
September 26, 2014
Rated 4.0 out of 5.0 by Youthere Lighting over bed
I stayed in Burnley. Room 319.
I think it would be good if your Hotel maintenance person check the fitting of the strip lighting over the bed as it clicks every few minutes after being switched off for a duration of around 25 minutes presumably because the fitting is cooling down and shrinking within the fitting housing which is too tight between the heated tube and the cool housing.
I would also like to suggest there be better instructions of how to operated the room heating controller. I managed by 'try and error' to operate it but I feel that many people would just give up.
I stayed in room 319.
September 23, 2014
Rated 5.0 out of 5.0 'A Great place to stay' says Senna . . . our Border Collie.
A clean modern hotel with great staff
Its Canal side location makes it perfect if you bring your dog with you. You can walk for miles towards Leeds or Liverpool, or just into Burnley town center. there are numerous local parks nearby. Senna just loved all the Ducks, Swans and Geese he met along the canal. Best to keep your dog on a lead though, it could be difficult to get a dog out if it jumped in for a swim.
Next time we might bring our bikes, or perhaps hire some locally? If possible.
We climbed nearby Pendle Hill, and then went on to The Lake District.
September 17, 2014
Rated 5.0 out of 5.0 by nigelbn Very pleasant stay
We stayed en-route between SW England and the Scottish Highlands. We deliberately chose a hotel with good links but closer to some real country rather than right by the M6, and Burnley was an ideal spot. The hotel itself was clean and bright and the staff were very welcoming. Our room was a good size and everything worked. There was a good range of evening meals to choose from which meant we didn't need to drive out again. It's not gourmet food but tasty and hot and it hits the spot perfectly adequately. Breakfast, as usual, was good.
September 15, 2014
Rated 5.0 out of 5.0 by tigger 1959 Good Furnishings
Modern, Clean, good carpark and good breakfast. No complaints.
September 13, 2014
Rated 5.0 out of 5.0 by CraigJ67 Great little hotel and fantastic staff
I arrived to find there had been a mistake with my pre-paid reservation. The system said that i was booked the night before and had already checked in and out! I was actually at another Holiday Inn on that night! The duty manager was the lovely Heather who dealt with it with good humour and no fuss, while keeping me occupied with a complimentary drink. This is a really good quality hotel - far better than I would normally expect from an 'Express' and I stay at a lot of IHG hotels around the world so have a lot to compare it with. It really is fantastic value for the prices charged!
September 8, 2014
Rated 4.0 out of 5.0 by Oxondon Well Positioned
Stayed as visiting family in the area. Location was easy to find and the welcome was swift. Did not indulge in bar or dinner but both seemed popular. Bit of a "bun fight" to get a taxi as complimentary phone gets you through to company but I think they take whoever is standing at the doorway! Room clean and tidy and nearby motorway does not disturb. Breakfast not luxurious but did the job.
September 4, 2014
Rated 2.0 out of 5.0 by Penny G Convenient
It was where I needed to be and had rooms available. Staff were polite. The room was clean. Unfortunately the bed was uncomfortable and the breakfast diappointing.
September 3, 2014
Rated 5.0 out of 5.0 by ian8801 Breakfast choices are great
Have stayed here a few times now as we know it has good standards. This is the first time I have found a negative in the fact that a large picture was missing off the wall and the four holes were visible, the shower had a small leak that was starting to rot the wooden surround, but we don't live in the room 24/7 so that is a minor fault that is over shadowed by the excellent quality for the price you pay with the breakfast included. Breakfast choices are fantastic with something for everyone and as much as you want !
August 31, 2014
Rated 5.0 out of 5.0 by superclarets Great value for money
Good walk along canal to Turf Moor 15-20 minutes.
Good position from motorway. Hotel always clean and staff very friendly and efficient. Good value for money.
August 29, 2014
Rated 5.0 out of 5.0 by Brian1950 nice tay
Enjoyed this property, well positioned and easy to find.
Hotel was busy and we found the breakfast a bit chaotic with the serving area far too small for the number of people and not enough seating. Food kept running out and no trays available
Staff were very good and overall this place met our needs
August 28, 2014
Rated 4.0 out of 5.0 by Robbyb02 Comfortable and relaxing sleep
We slept very well in room and there were enough choice of lighting to select from eg. reading light, desk light or room only light. Shower were amazing enough power coming through and water temperature was easily adjustable.
August 27, 2014
Rated 5.0 out of 5.0 by burnley visitor clean and cosy
Good service other than forgetting I had a late checkout so was woken early. Clean, tidy, comfortable and restful
August 27, 2014
Rated 5.0 out of 5.0 by cockneyboy Excellent stay
Very comfortable beds. Breakfast not great but OK.
Noise at bedtime from people outside the bar area.
August 26, 2014
Rated 1.0 out of 5.0 by wareblue upset
hotel preferd taxi company do not use, a £4 journy i got charged £10
August 25, 2014
Rated 4.0 out of 5.0 by Bluekipper62 Excellent friendly staff
Stayed here for a recent Burnley v Chelsea match, it was an evening kick off but despite not checking in until close to 11pm the staff could not have been more helpful or friendly keeping the restaurant/bar open as long as needed. Great service...
August 25, 2014
Rated 5.0 out of 5.0 by Mubashir Excellent
I have worked myself as a Guest relations Manager in the past.I was very disappointed during the breakfast,it was a chaos and didn't have enough pastries.I waited for croissants and was told they are in the over but never arrived.
Fruit was missing,and it was very hot in the lobby area.They had air conditioning system but wasn't working properly.Hotel management need to make arrangements for proper ventilation system in the bar/lobby area.
In addition to this, i was very pleased in the comfort of check in. We booked 4 rooms together and arrived around 1am, i had called the reception 2 hours before that we will be around 1am.When we arrived receptionist was very friendly and he had everything ready for us and we were in the room with in 3-4 minutes of arriving at the hotel.I dont know his name i think his name was Ian(if am not wrong,usually works in the kitchen).
August 16, 2014
Rated 2.0 out of 5.0 by Ike 50 Beurteilung Qualität der Zimmer
Nach meiner Meinung sollten die Mängel in den Zimmern schneller beseitigt werden.
z.B. defekte Möbel oder stark verschmutzte Teppiche.
August 15, 2014
Rated 2.0 out of 5.0 sleep. loss of
People talking during the night outside in the smoking area prevented me having a good nights sleep.
August 14, 2014
Rated 5.0 out of 5.0 by Chris 6 wardrobe
We always enjoy our stays at your hotels but we now find that the re furbishing at most of these is very good but we would like to have covered wardrobes and some draws as opposed to just open shelves.
We found the breakfast choice was not very good and could be improved by more variety.
August 14, 2014
Rated 3.0 out of 5.0 by AndyF1 Great views
Well located in the Pendle region with lovely views of Pendle Hill from the front of the hotel.
August 7, 2014
Rated 5.0 out of 5.0 by Oldjimbo Helpful and Friendly staff
This hotel goes out of its way to help cater for my dietry requirements. Having Coeliac Disease I know that when I book they will cater for my requirements without my having to phone ahead.
They always have a list of Gluten Free options ready for me at each meal.
August 6, 2014
Rated 3.0 out of 5.0 by topsword Excellent Staffs' Services
It would have been worse if not because the excellent services provided by the staff. Even there are so few of them, the services provided is always top notched! The breakfast should have more varieties and the main disappointment will be the coffee. The dinner selection are comprehensive but the taste requires lot of improvement as it taste as though it was from canned food and then reheated before serving.
August 5, 2014
Rated 5.0 out of 5.0 by Katieboo79 Fantastic Staff & A Lovely Relaxing Enviroment.
We stayed here for 3 nights last week.From the moment we walked in we were greeted with a warm welcome and a smile (always nice after a long journey)
The room was a lovely size,I had the double bed and my young son had the sofa bed,both were very comfortable with ample pillows.
The bathroom was lovely and clean with plenty of towels.
Plenty of space for all our clothes and belongings.
We had a room over the motorway but by simply closing the window the traffic noise was eliminated.
Really good nights sleep.
Breakfast was really nice,a really good choice of food and it was FREE!!
We didn't use the bar so can't comment on that.
All round a really nice hotel with really nice staff.
And the icing on the cake FREE WIFI.
August 5, 2014
Rated 4.0 out of 5.0 by Pebbles150 Great rooms/facilities but poor hot breakfast options
Rooms and service excellent, but poor choice and quality of hot food at breakfast and evening meals ok but small portions for money.
August 4, 2014
Rated 5.0 out of 5.0 by zoe7064 excellent
Fan hotel. Only stayed one night but during our stay all the staff were very friendly and couldn't do enough to help. Everything was clean and tidy, would definitely recommend!
August 1, 2014
Rated 5.0 out of 5.0 by Lydloc Helpful and friendly staff
Staff were very welcoming and accommodating, and made our stay very pleasant. We would certainly stay here again.
July 30, 2014
Rated 5.0 out of 5.0 by hewenden good value for money
bar lounge area did not look very inviting to spend an evening in, it looked a bit bare, not like a pub/bar. but the room was excellent. the big advantage of the holiday inn is that i know exactly what i will get and that the standard will be the same at all hotels
July 29, 2014
Rated 4.0 out of 5.0 by Elibub Good quality and excellent value service
I enjoyed the free internet, the complimentary toothbrush, the room service. Staff friendly and helpful. Room was comfortable and nicely decorated, would highly recommend.
July 29, 2014
Rated 5.0 out of 5.0 by A9er Bed collapse!!
The Hotel was generally of high standard but we must have been given the room to act as quality control assessors!!
On leaning against the bed it collapsed!!!
Before completing two showers the shower gel ran out.
There was evidence of someone having smoked in the room.
On the plus side, the hotel staff acknowledged all the failings.
Do not let our experiences put you off!!
July 28, 2014