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Rated 4.1 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by 10/10 and a round of applause Booked 4 rooms for a wedding, all of which were ready for us when we arrived at 8.30am. Staff were so friendly and helpful and the rooms were lovely. All in all a fantastic stay - thank you all. October 30, 2014
Rated 2.0 out of 5.0 by Poor bed and breakfast This has been my worst experience in a IHG brand hotel. On check in I found out that there was a car park charge - Site is out of the town centre? I requested a double bed - It was 2 singles pushed poorly together that came apart immediately, resulting in a poor nights sleep. At breakfast you could only get a sidepate for breakfast. This meant 3 or 4 journeys bacjk to the table per visit. A deliberate ploy to keep portions small. Bread rolls were very dry (yesterdays) and the sausages had been overcooked. Squeezing profit rather than customer service seems to be the priority here October 24, 2014
Rated 3.0 out of 5.0 by confortable Bed and good service If you want good WiFi avoid this hotel, other than that the accommadation is clean and tidy and the breakfasts are basic compared to comparative hotels October 20, 2014
Rated 5.0 out of 5.0 by Friendly staff, value for money This hotel is simple but effective. It offers modern, clean rooms. The staff is very friendly and helpful. It offers simple, inexpensive but tasty food. It is an ideal place for staying the night. There is not much going on inside or in the direct vicinity of the hotel but if you need a bed to sleep in and a friendly home away from home, this is a perfect place to stay. October 15, 2014
Rated 4.0 out of 5.0 by Good clean comfortable room Good stay clean room although cosy when four people staying. Dissapointed in £3.00 parking charge October 9, 2014
Rated 5.0 out of 5.0 by great all round srrvice nothing to fault. excellent service great hot breakfast and excellrnt power shower would def use again. Well done. October 9, 2014
Rated 5.0 out of 5.0 by Great staff I have stayed several times now and cannot fault it, the staff are friendly and make you very welcome nothing is too much trouble for them, rooms are spotless and comfortable and the breakfast is spot on with a wide variety of hot and cold food the bar area is lovely to sit and chill and have a chat with friends, they also make your pets welcome, would highly recommend to anyone and I will be using again. October 9, 2014
Rated 5.0 out of 5.0 by lovely week end Had a very nice and pleasant stay. Staff pleasant and helpful. breakfast was well presented and a good choice. only down side was problem with booking on line, unable to book out 2 rooms and was not aware there were adjoining rooms available.This would have been an advantage as had a randaughter who was in a room on the other floor. October 9, 2014
Rated 5.0 out of 5.0 by Great nights Sleep Great welcome as usual and a great nights sleep. Food in restaurant excellent had a well cooked steak. Breakfast was the usual express standard with nice sausages. October 8, 2014
Rated 5.0 out of 5.0 by Excellent service I booked three rooms for my family and was extremely pleased with the cleanliness and friendly and helpful staff. The childrens beds were all made before arrival. Breakfast included great range of foods and was impressed with the complimentary hot drinks in the bar especially after a long day at Alton Towers. Would definately stay again. October 7, 2014
Rated 4.0 out of 5.0 by A Good Hotel A good hotel, made great by the staff. Well worth the money. October 1, 2014
Rated 5.0 out of 5.0 by Great base for a weekend at Alton Towers Great comfortable hotel for a weekend with all the family (9 rooms in all) to vist Alton Towers and have a birthday party at the pub / restaurant next door. Everybody very accommodating and not at all perturbed when we all turned up on mass. With 10 people in their teens and early twenties the free WiFI and breakfast was a great incentive. September 21, 2014
Rated 4.0 out of 5.0 by Great Sleep...frosty welcome Arrived after a very long and tiring journey, had called ahead to advise that would be arriving late due to roadworks etc. When I arrived the front desk / night porter seemed a little frustrated that he was having to deal with me and my partner. He questioned us twice as to having a double bed booked (Gay male couple) which seemed to bother him slightly and we had to ask for two keys for the room as he hurriedly gave us the key. Unfortunately we could not dine on the Sunday evening as the restaurant is not open on a Sunday. We did have a pleasant stay, in a clean and comfortable room, but found it slightly annoying to have to advise that a double bed was okay for two males twice. September 19, 2014
Rated 4.0 out of 5.0 by Ideal position for Holiday Inn Express We stayed here to visit Derby, just a short train ride away. On leaving we visited the National Arboreatum Memorial at Alrewas, again a short drive away. On arriving, very friendly welcome by the reception staff. Room well presented, clean and tidy. At breakfast, everything was readily available and topped up quickly and efficiently. The tables were cleared and cleaned quickly, ready for the next guests to use. September 17, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Facilities very good, would prefer a slightly firmer bed, but a good night's sleep nontheless September 17, 2014
Rated 5.0 out of 5.0 Good stay We had a great weekend here and love to return with our next concert in the area! September 16, 2014
Rated 4.0 out of 5.0 by Good experience Good hotel but internet slow, breakfast reasonable, staff friendly September 14, 2014
Rated 5.0 out of 5.0 by Leisure break Enjoyed a two night stay and found all the facilities very satisfactory. It is only a very slight criticism of the excellent complimentary breakfast provided, but the sausages were rather overcooked, which was a pity. September 12, 2014
Rated 5.0 out of 5.0 by Ms We were warmly welcomed by the staff the minute we got there till the minute we left. The room was exceptionally clean and tidy. Fab choice of items for breakfast and was being replaced constantly not just sat there getting cold. children were giving activity packs that went down a treat. Loved our stay and would definitely use them again. September 3, 2014
Rated 5.0 out of 5.0 by super environment was a bit of a shock to be charged for parking, residents usually park for free. e-mail advised it contained everything we need for our first stay, when in actual fact it is our sixth or seventh stay. still not to detract from a most pleasant hotel, as above, we return often, and will continue to do so. September 2, 2014
Rated 5.0 out of 5.0 by comfort stop we stayed here after a hard days fun at Alton towers. not too far a drive . staff were lovely and breakfast was great September 1, 2014
Rated 2.0 out of 5.0 by Such a pity! Having booked two family rooms for myself, my daughter and her children having arrived later than planned we were only in the rooms for an hour before we exited to go to a party. Coming back late we were glad of the comfortable beds. Next morning however in room 225 my daughter complained of a bad smell coming from the toilet. In the other room 227 there was no hot water in the bathroom at all. I reported this at once. Offered shower facility at check-out! I am not sure I would have used the shower anyway as the sliding door came off the track as I opened it. Luckily it wasn't one of the children. Hoping for a better start we went down to breakfast. The capacity of the breakfast bar is totally inadequate. Queues of seven or eight people trying to use one toaster, hot dishes emptied so quickly and replenished too slowly to cope with the queues. With a party of 6 of us breakfast together was impossible. September 1, 2014
Rated 3.0 out of 5.0 by Nice Checking staff. The hotel was pleasant. The checking staff were very nice and approachably . We needed a hotel just for the night thought it was over priced. but had no choice. Would not pay the same again. The hotel is in a good location with McDonald's & Torbay's , Harvesters in walking distance. Good hotel for a quick stay over. August 31, 2014
Rated 5.0 out of 5.0 by Clean hotel efficient friendly staff We booked a double bed with sofa room but on checking in were offered a twin room which as a married couple really wasnt suitable so we were then offered a accesible room again not what we booked followed by a king bed room after about 10 minuted we were finally offered the room we booked. To be fair the receptionist was polite throughout this process. The rest of the stay was fine, breakfast was adequate for our purposes but think bacon rather than sausage would be most peoples preference, the availability of free coffee through the day was a bonus and the room was clean and tidy. We had read previous reviews and chose to park on the road rather than pay what we felt was an unneccessary charge of £3 daily. we would stay again August 28, 2014
Rated 5.0 out of 5.0 by Comfort in Burton Excellent service, efficent friendly staff quiet and comfortable, easy to locate August 22, 2014
Rated 4.0 out of 5.0 by Disabled Room No Twin Beds Unfortunatly ,whilst the hotel is good and value for money,we will not be returning ,as the policy of having a double bed in the disabled room is totally unsuitable for most disabled people. August 20, 2014
Rated 4.0 out of 5.0 by Enjoyable Nice hotel that does the job. The lady that checked me in was very welcoming and very friendly. That's all most people ask for. Everything else met the standards I would expect. It's a pity there aren't. More staff like her . Working in a service industry I would employ this individual tomorrow without hesitation August 17, 2014
Rated 4.0 out of 5.0 by Lovely clean room Overall we had a lovely stay our only disappointment was that the TV was still anologue August 10, 2014
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