Rated 4.2 out of 5 by 110
Rated 2.0 out of 5.0 by johnmciii Didn't live up to expectations
We had several problems at this property. First when my wife went to check in the desk person gave her a really hard time since the reservation was in her husbands name. This in spite of the fact she had ID and the credit card used to make the reservation. We usually do not have that problem with similar scenario. It was very frustrating and time consuming. Also, there was confusion about which rooms were cleaned and ready for check-in. After being given a first floor room, we had to change to the second floor due to that confusion. Then, after she was finally able to check in, just moments after getting to the room with luggage cart, etc. the front desk called the room and asked her to move the car which she had just unloaded. When she arrived back at the drive through, there was no one else waiting to unload and there were only 2 cars in the entire parking lot at the time. And, the pool service truck was parked under the drive-through the entire time. It almost seemed like the front desk wanted to punish her for the difficulty with check. Otherwise, it's a pretty shabby way to treat a paying guest! Finally, the lighting in the room was terrible- very dim and dingy, and the thermostat was completely inaccurate. It was just a disappointing experience, not like what we usually find at HIExpress.
August 7, 2015
Rated 4.0 out of 5.0 by Critical mom Very friendly staff and clean hotel.
Needed a hotel for an overnight stay to break up a two day driving trip. I am always happy with Holiday Inn Express hotels for the value, cleanliness, and free breakfast. This stay did not disappoint.
July 26, 2015
Rated 2.0 out of 5.0 by ITMGR57 2 trips - 2 different experiences
I stayed here twice over two weeks. The first week was great. The second not as good. The door to my king reservation would not open and said the only option was a double. No apologies or anything just that is it, take it or leave it. The second floor had a bad smell so after the 3rd room I finally got an acceptable room. The staff, other than the one front desk clerk on the second trip were nice and other than the room on the second floor which smelled bad the rooms were acceptable.
July 22, 2015
Rated 4.0 out of 5.0 by SS 98 Nice Hotel
Hotel is clean; staff friendly. Will stay here again in the future.
July 21, 2015
Rated 2.0 out of 5.0 by ppp8 Resevation problems
Promised roll aways and didn't get them. Fold out couch was only a twin, not a full. Front desk wasn't able to correct anything without having to wake up manager.
July 21, 2015
Rated 5.0 out of 5.0 by DPFORTE Wonderful room
Room was quite spacious! The bed was so comfortable.
July 16, 2015
Rated 1.0 out of 5.0 by Ruble Horrible Service
Night desk employee did not know what a washcloth was and was rude when asked for washcloths and more towels.
July 14, 2015
Rated 5.0 out of 5.0 by gary 24 good location
good location-very convenient. good friendly atmosphere- very good breakfast
July 13, 2015