Rated 3.8 out of 5 by 15
Rated 2.0 out of 5.0 by MBPrice Not happy with service....
After a long day of travel, we were checked into dirty room. We returned to the desk to be switched to another room where we found everything to be up to our expectations. We put our dinner in the (in room) mini fridge provided and retired for the night. The next morning we found our folio under the door as expected, but found our Priority Club Reward night stay had been charged to our credit card. After calling the front desk to get this issue resolved we went to get our dinner from the mini fridge to heat for lunch and found the fridge not working so all of our food was spoiled. We took these issues to the front desk agent who told us there was nothing she could do for us since we stayed on Priority Club Points! Wow! what a way to treat a Platinum member.
April 23, 2013
Rated 5.0 out of 5.0 by rickorlando Very personable staff
After a day of flight delays and mishaps It was a pleasure to arrive and find such a helpful staff.
April 16, 2013
Rated 3.0 out of 5.0 by Timmy31 Lighting
My room was dark with all the lights on. I do not tinkit was may age. All the light worked but you may have gone too far with the energy saving bulbs/size of the bulbs.
March 25, 2013
Rated 2.0 out of 5.0 by DoctorMonk Disappointment
We stayed at this property last August and loved it; for that reason we reserved a room last week when visiting MS.
We were greeted by a very nice young woman when we checked in but when we checked out the woman to whom I handed my "keys" said NOTHING and just starred at me. But I digress.
1) When we got to our room the refrigerator was making a god-awful sound and was not working properly. To their credit they did replace the unit. 2) The air conditioner made a horrible noise all night making sleep very difficult. 3) The breakfast selection was abominable and area and very untidy. There were no eggs of any kind and when asked if there would be any, the attendant looked at me a said "Nope". There was a pancake laying on the counter top and the attendant passed by the area several times and did nothing. I threw it away. Out of the six coffee dispensers, only one had coffee and it was 3/4 empty. The famous HIE cinnamon rolls were stale and just barely warm. I could go on and on about the breakfast but I will sum it up with my wife's quote (and she is MUCH nicer and less critical than I) She said "This is by far the worst breakfast I have ever experienced at any Holiday Inn Express" I looked for the breakfast attendant and found him out joking with the same desk clerk that ignored me at check out. I gave up and left. We ended up eating breakfast at a nearby restaurant.
March 21, 2013
Rated 4.0 out of 5.0 by Woodie Nice facility, comfortable rooms, but don't underbook
Have stayed there several nights three times in the last month. Comfortable, convenient and reasonable cost. Last visit I needed to extend my stay and they refused. (I'm a gold member) So I moved to another hotel and subsequently have stayed at the new place 6 nights. Will not return to HIE because they do not accommodate the needs of their best customers.
March 14, 2013
Rated 2.0 out of 5.0 HI Express Byram, MS
Price quite high for property in the middle of nowhere.
Nice new property.
Had a crew in from US Ecological? that was training in the area.
Breakfast area was like being in a junior high school locker room.
Very loud with no manners and the crowd certainly kept some guests out. Most were done eating and just killing time.
At some point staff has to step-up and ask the group to keep it down or arrange a private area for them.
March 12, 2013
Rated 5.0 out of 5.0 by George50 Nice Place to Stay
Stay at this property every time I am in Mississippi. The staff is friendly, Centrally located. Breakfast is good. Exercise room is nice.
Would recomend this property.
February 27, 2013
Rated 4.0 out of 5.0 by Seak Family visit
Was comfortable & convenient. The location was easy to get to & find. Will visit again.
January 4, 2013