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Rated 4.5 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by A Pleasant Place My son and I spent four nights at this hotel and it was outstanding. We were just three block from the subway station so we didn't need a car. The staff was pleasant and tremendously helpful. My only complaints were mechanical in nature: It was a little difficult to control the room temperature from the wall unit and the toilet didn't seem to have enough water pressure to flush very well (we were on the sixth floor). Also, the dining area was rather small for the number of guests who all seemed to come for breakfast at the same time. It was hard to navigate through the crowd. The design could be improved. But those were minor inconveniences as far as we were concerned and overall it suited our purposes. We were on vacation and the price of this place was a bargain. We will definitely book here again. August 19, 2013
Rated 5.0 out of 5.0 by Clean, modern facility Modern, clean hotel in convenient Cambridge location. Friendly staff. Overflow parking lot across the street appears less safe than the lot behind the hotel. Breakfast buffet is convenient and basic although the automatic pancake machine rocks. August 19, 2013
Rated 5.0 out of 5.0 by Good experience We stayed here with our daughter and our two grandchildren on a recent trip to Boston. The rooms were clean and comfortable and looked as if they had been recently renovated. The staff was friendly and helpful. There was a wide variety of breakfast foods. However, as with many hotels that offer free breakfast, the breakfast space was inadequate for the number of guests. Finding a place to sit down was difficult every morning. August 18, 2013
Rated 4.0 out of 5.0 by Not cheap, but OK compared to downtown Boston. Great hotel! Friendly people, good breakfast, fridge in room and wifi works, so they make their promises to be real! Price higher than our normal rates, but great value and walkable distance to subway to go to downtown Boston. August 18, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Very nice place and great staff. Comfort of bed was good and clean. Enjoyed our stay very much! Ralph checked us in and out and was very helpful through our stay there. August 18, 2013
Rated 5.0 out of 5.0 by Good room with vero supporting staff people The room was good with a large and confortable bed, free space and all the needed supports. Staff people provided a lot of information on Boston visit and the needs we have. Breakfast in line with Holiday Inn but with a nice and large breakfast room. It was in Cambridge at a few minutes from the train station, easy to go to the center of Boston. August 17, 2013
Rated 5.0 out of 5.0 by A very good experience Our stay was short, but good. The strong points are a helpful staff, a clean room, free breakfast and free parking. Walking distance to the T is good. For those interested in a good place with good service, this is it. For those who love "amenities", maybe not. No pool, nothing fancy-- just good service and good value. August 17, 2013
Rated 4.0 out of 5.0 by Good experience Very supportive staff, specially the front desk, Jimmie? He is a great asset of the hotel, he is humor, very kind and hospitile. August 16, 2013
Rated 4.0 out of 5.0 by Nice rooms, horrible internet The rooms were new and clean which was very nice. The staff was very friendly. The location was close to the "T" which was great but otherwise a bit out of the way. The internet was horrible to the point I could hardly send emails and the signal would keep dropping. Being a business traveler, a reliable internet connection is a must. August 15, 2013
Rated 5.0 out of 5.0 by Comfortable king bed and great service. We appreciated the service, quiet place and near from MIT. August 13, 2013
Rated 4.0 out of 5.0 by 'Bahston' Getaway The front desk staff - Janelle and Dana - were very helpful. Their restaurant suggestions were excellent. Great way to start the day with a newspaper and fantastic breakfast selection. The main parking lot was very congested but ample overflow parking was provided. A pool and weight room would be a great asset to this property. I would suggest this property to friends and family. August 12, 2013
Rated 4.0 out of 5.0 by Great hotel The hotel was great. The staff especially Renee who works the front desk was great. Not happy with the location of the hotel. Kind of shaddy. The hotel is walking distance to the train. August 12, 2013
Rated 1.0 out of 5.0 by Beware of the Manager I would recommend this hotel but for the manager; he is totally unreliable. I made a reservation at the a promotional rate. When he gave me the bill it was for the regular rate. I told him that the bill should be for the promotional rate. He first said that I was billed at the promotional rate. After I insisted that it was not, he checked the reservation and then concocted a story to cover his behind. He said that I was offered the promotional rate but I chose a reservation upgrade, which was a total fabrication. Though the confirmation I had clearly indicates that my reservation was at the promotional rate the manager still denied it and made up a story to justify himself. I later on called the Holiday Inn Guest Relationship, they were infinitely nicer and much more reasonable. They verified my account of this event, and then reimbursed me for the overcharge and apologized. August 5, 2013
Rated 5.0 out of 5.0 by Great Stay Great location, close to T stop. Staff all friendly and courteous. Clean room. Very quiet at night. Would recommend for a good value. August 1, 2013
Rated 5.0 out of 5.0 by Bachelorette Party Stayed here for best friends bachelorette party. Free parking you can't beat that in Boston! Cheap cab ride into the city. Convenient. Staff is very friendly and open to help! July 29, 2013
Rated 5.0 out of 5.0 by Great Stay in Mass Our trip to the Boston area was our big family vacation and first to the Boston area. We were more than surprised at the hospitality of all Bostonians including the staff at this Cambridge HIE. After driving up from NYC we were amazed and taken back by the hospitality of everyone we came across in Boston and cant wait to go back. The hotel was spacious, family friendly, clean, and close to things nearby including a grocery store, liquor store and subway line. The location made getting around to all the touristy areas easy and less expensive than staying in downtown. The added bonus was free parking and the breakfast you get at HIE. Dana at the front desk was more than helpful, she went out of her way to be a great host and helpful for our tourist needs. She is a huge asset to this hotel. I highly recommend this hotel for any visit to the Boston area and would stay there again. July 23, 2013
Rated 4.0 out of 5.0 by Comfortable beds, clean, nice staff the a/c fan was too high in the room and could not control it well and could not redirect it from blowing directly on my husband (he froze and he is one to be always hot). The a/c in the halls and lobby/breakfast area was not working and one elevator was not working, very inconvenient and we were not happy with this. July 10, 2013
Rated 5.0 out of 5.0 by Exceptional Service and great location We just got back from a week's stay and we were so impressed with the service we received. Renee at the front desk was so friendly and accommodating. We were upgraded to a junior suite since we were staying for a week and that ended up being such a bonus. Our son just had knee surgery and with crutches the extra room was perfect. Simir (spelled correctly? and, I believe, the manager on duty) was so upbeat and professional. Even when the A/C went out downstairs for a little bit, his attitude was top-notch in the heat. The breakfasts were plentiful and the workers kept the area super clean. Apples were available in the lobby to take with you during the day and that was a nice extra. We did not have a car in Boston and the location for the hotel was really good as far as using public transportation. There is a hill to get to the station and normally that would not be an issue for our family. But, with a son on crutches, it was a bit difficult. We ended up renting a wheel chair for the week from a local vendor and that took care of that struggle. Overall, our experience was wonderful and I recommend this hotel 100%! July 10, 2013
Rated 5.0 out of 5.0 by Fireworks! Our family checked in for a couple of days around the 4th of July because the T was just a couple of blocks away. Greeted at check-in with a spin of the wheel and won 1,000 bonus points. Also offered us bags of snacks upon check in as Priority Club members. In the room, a personal note from the general Manager was waiting for us along with bottled water. We felt like the most special of guests. Staff was alos exceptional with helping us find our bearings in a new city, especially Jimmy at the front desk. The next morning, the business center computer was set to italian and after trying to assist without success, the front desk staff allowed me the use of their computer and printer to chart out our map for the day as we traveled to Philly. Parking is limited, but our spot was great. Parking lot secure and even good for a game of frisbee, catch and a little basketball ball-handling practice! From the 7th floor, we saw the fireworks perfectly on the 4th which was the highlight of the trip. Best trip ever! July 10, 2013
Rated 5.0 out of 5.0 by Friendly courteous staff. Called us by name after several days We were very pleased with our room condition and how we were greeted by the staff. We always had plenty of clean towels and hot water. Will be returning frequently within the next 6 months for extended stays. It's the next best thing to home. July 3, 2013
Rated 5.0 out of 5.0 by Great Hotel Great location right down the road from Lechmere station. Staff was great and friendly, ask and you shall receive. Rooms were good size and very clean. Stayed here twice already and will be back for sure! June 29, 2013
Rated 5.0 out of 5.0 by fabulous staff and manager Our plane arrived very early and we were tired. We stopped by the Holiday Inn Express early just to see if we would be able to check in. The manager was so helpful and had us eat breakfast while he found a room for us. We were able to then rest and then go out refreshed and start our vacation. ALL of the staff at this hotel were very professional and helpful. This hotel was one of the cleanest places that I have ever stayed at. I would absolutely advise you to stay here!!! June 26, 2013
Rated 5.0 out of 5.0 by Stupendous! Great Value & Service Last stop on a chorale road trip, and by far the best. Lots of "small" things that I appreciate: good towels, lots of outlets for electronic stuff, real desk-type working space, bathroom large enough to turn around in without bruising myself, bed reading lights, plus a wonderful bed, all added up to a great stay physically. But it was the staff that put it over the top: there for us when we arrived tired (and maybe cranky?:-), and every time we asked for something. Late night laundry? Best close place for Italian? Mid-night place that delivers (and bring it to the room!)? Close drug store for sore throat meds(!) ? 24-hour dry cleaners? Plus lots of things I probably don't know about. It wasn't just the service though, it was the attitude of caring about our comfort and well-being. I've stayed in "5-star" hotels with staff who were *less* professional and less caring than Ralph and Dana. They knew the area, the facility, and appeared to know (and like) the patrons. Ralph was especially gracious and friendly, always seeming to have an eye or ear on the "office" while being able to focus on taking care of the guests. I'll be recommending Holiday Inn Express to friends and anyone who is planning an event! June 21, 2013
Rated 5.0 out of 5.0 by Unbelieveable Service The guest service at this property was phenominal. The staff genuinly cared about each guest.I enjoyed every minute of my stay. I would definately stay her again should I return to Boston. June 9, 2013
Rated 5.0 out of 5.0 by Great location near T-stop, excellent staff, good breakfast We've stayed at this Holiday Inn Express several times over the past four years when visiting my daughter who attended Boston University. This has to be one of the best hotel values in Boston, access to the Lechmere T stop is within three blocks, an easy walk. The staff is great, parking is free, and the rooms I've had have been very clean and up to date. You don't get a great view but all we've done is sleep in this hotel and eat breakfast, and spent the rest of our time in Boston for a $2 T ride. Excellent value. May 25, 2013
Rated 5.0 out of 5.0 by Great location and comfortable We spent 6 days here, had a sporting event at Harvard University that our daughter was involved with. We rented a car to go to Harvard each day, when you find the right combination of streets to get there it doesn't take long at all. If you take the wrong streets it could double your time. It's 6-7 blocks from MIT, parking is not easy anywhere nor is it cheap, being from California we are used to having a car. Take the train, not bad once you get used to it and figure out the routes and stations, just study the maps real good. This hotel is 2 blocks from the T line, very convenient, take into downtown and make transfers to anywhere you need to go, plan on doing lots of walking in Boston. Rooms were very clean and comfortable, breakfast was very good except the cheese they use on the omelets was gross. May 19, 2013
Rated 3.0 out of 5.0 by Comfortable room but poor service. We leaves some tips and linen change card on bed for two days during our stay, Housekeeping didn't change any of our bed sheet. Complained with front desk, they explained that housekeeper probably don't understand English. Is that a good reason? By the way, the housekeeper on our floor was Maria. The good parts of this hotel is they have a bonus point roulette at the front desk. But they didn't ask me to spin until I checked out. The front desk guy was suprised they didn't ask me to spin that roulette when I was checking in. I was confused as well. May 12, 2013
Rated 3.0 out of 5.0 by hot water I am not a complainer. I didn't go to the front desk and raise a fuss. I like the hotel and will go back, but, During our last stay, my wife got up at 0600 and there was no hot water. At 0700 there was still no hot water so she called the front desk and they said they were not aware and would take care of it. At 0800 there was still no hot water so she called again and was told the manager had been notified and was coming in. Why it took so long to get the boss involved tells me there needs to be a better system in place to deal with this type of problem. At 0900 we had hot water and were about 1 hour late leaving. I expect a clean, comfortable room and a hot shower, half the expectation was met. It would also help if the staff offered an apology for the inconvenience. May 8, 2013
Rated 5.0 out of 5.0 by Such a happy, comfortable HiEx! From check in to check out, this location was so special! We loved everything-- the friendly staff, spending time in the common area, the nice breakfast, the spacious room. Thank you!! Looking forward to coming back! May 6, 2013
Rated 5.0 out of 5.0 by Ergun For us, it was a nice stay. The staff was very helpful. Breakfast was nice. Hotel is close to the city center. April 30, 2013
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