Rated 3.8 out of 5 by 124
Rated 3.0 out of 5.0 by JSS400 Very nice staff
I have nothing but good things to say about the staff at this hotel. They were as accommodating and helpful as they could be but the rooms left quite a bit to be desired. Try putting a 300 pound man on a pull out sofa with a 1 inch lumpy mattress and supporting springs missing. So we stuck it out for the first night (they were sold out), complained and on the second day they moved us to another room with, you guessed it, another pull out sofa. Management should try opening these things once in a while. Lay down on one once in a while. They are NOT acceptable for adults to sleep on. A six-year-old maybe, but not adults. Maybe if the hotel provided a memory foam topper it could be acceptable, but these sofas are so old and rickety that it was not funny. My son had to try and sleep in one position to avoid falling or collapsing the bed. Not good at all. Needless to say we changed hotels after the second night to a hotel that had 2 real beds in the room.
May 26, 2014
Rated 3.0 out of 5.0 by Johnie14 Staff not very knowledgable on hotel operations
On this visit and a previous visit two weeks prior, twice the early call time was wrong. One was 15 minutes off and the other 30 minutes off.
On day 3 of my stay, I wanted to have the hotel van take me over to the Branch Ave Metro Station (about 1/2 mile). Driver was supposed to start at 7:00 AM. He called in and said he would be 10 minutes late because he was stuck in traffic. Well, that 10 minutes could be 20 or 30 mintues. I ended up walking to the Metro Station with two pieces of luggage.
May 26, 2014
Rated 1.0 out of 5.0 by JY71 Good staff, but badly in need of repairs and maintenance
Leak in hallway on 5th floor; exposed pipes and stained carpet. Only 1 elevator working, and that one often bypassed individual floors. The property is in significant need of major repairs and upgrading.
May 21, 2014
Rated 4.0 out of 5.0 by Skipbear Great Value and Location
We thought it was a great hotel, awesome staff, great location, great value. We felt very welcomed there. You could stay in DC and get a lot less for more.
Great shuttle service brought us to and from Metro Stop and National Harbor. All the drivers were fabulous.
Great breakfasts too. Albeit needed a bit more variety for the guests staying longer than a day or two.
Now if your the type who wants something and loves to complain about everything you need to go somewhere else
May 20, 2014
Rated 1.0 out of 5.0 by Megroe23 Needs Updating
We stayed here for 6 days and in those 6 days, had to change rooms 3 times. The first room had a hole in the bathroom ceiling and was leaking water all over the floor. The second room, when we came back from touring for the day we had no running water in our room. Onto our third room, this room was ok but the next 2 nights our key cards wouldn't work. Finally after the third time of going to the front desk they gave us new cards. In all of the rooms, beds were ok but the firm and soft pillows are a joke. If they advertise that they have this option, they should actually have it. My "firm" pillow was softer than the "soft" pillow. Would not recommend this hotel at all.
May 15, 2014
Rated 5.0 out of 5.0 by Rico & Fran Great Experience
The staff at this location are great. I found them friendly and efficient. The entire hotel is clean and well maintained. I would not hesitate to return. A very special feature is that they are prepared to drive guests to the nearby National Harbour where there are restaurants and great shops. The same shuttle service is available for drop off and pick up at the nearby Metro subway station. This shuttle service saves a lot on worry over where to park as well as the expense of paying for parking. I also want to thank the staff that drove my wife and I several times to both of the above places during our 4 day stay. They were always cheerful and very helpful. Keep up the good work!
May 11, 2014
Rated 4.0 out of 5.0 by Giri Great Front Desk staff and team
Few Guys Ron, Dave and Sandy provided excellent service. When shttle from Metro to Hotel delayed. Ron arranged for a taxi immediately. Dave and Sandy helped through many requests of mine to make my family stay conveniently.
April 25, 2014
Rated 5.0 out of 5.0 by RnKC Easy Day and Night
Staff was courteous, although I was not greeted as a IHG member for whatever reason. The room was spacious and very clean.
The best part was of the experience was the shuttle to the Metro station. The driver from Sierra Leone was courteous and charming.
I like a clean hotel bathroom and it did not disappoint.
Overall, an "A". A+ if greeted as a member of the IHG rewards program.
April 23, 2014
Rated 4.0 out of 5.0 by Michael2130 Good Staff!
The staff was extremely friendly and accommodating with any and all needs. I have stayed there once before, and like last time, there were groups of pre-teens and teens for various tournaments, tours, and competitions. All of the staff were extremely courteous, accommodating and overall exceptional with any and all situations, no matter how frustrated a customer became with their issue. I would highly recommend this hotel for customer satisfaction.
April 16, 2014
Rated 4.0 out of 5.0 by Ditmas neat, comfortable room, great breakfast
excellent expanded continental breakfast
clean room with excellent housekeeping
very reliable shuttle service to Metro station
can hear traffic on Beltway if room is facing that way
It is not a 5 minute walk to Metro station as they claim. More like 10-15 minutes.
left two jackets in room after check-out. Very accommodating. They promised to Fed-Ex them to me. Still waiting.
Arrived at 1:00PM for check-in. Wouldn't let me until 3PM
Requested 1st floor when made reservation. At check-in, they had no record of this. Ended up on second floor but elevators worked fine.
Lots of school groups staying there. All well-behaved but they clogged up the breakfast area each morning.
Don't attempt to drive into downtown DC from hotel: very difficult. Take Metro instead.
Overall, a very nice place to stay
April 11, 2014
Rated 4.0 out of 5.0 by lung good hotel
Quiet environment, comfortable bed, do shopping the place is very near ..
April 8, 2014
Rated 4.0 out of 5.0 by AFguy_Jeff Good hotel / Terrible cancellation policy
Had a great stay, staff were all very friendly. But charging my credit card the full amount immediately after booking and then I find out that you have no cancellation policy. Co-worker had a family emergency and had to change plans 2 days out, he called 30 hours before arrival and reservation was cancelled but booking/reservation agency still charged him full 3 nights stay and as of now still refusing to refund anything due to current policy on not accepting any cancellations.
April 2, 2014
Rated 5.0 out of 5.0 by JimmyJam48 Comfortable bed and great service
Excellent hotel. Highly recommend it. Great area..
April 2, 2014
Rated 1.0 out of 5.0 by mrs vee the worst ever
This was our first time visiting the D.C. area and we were very excited. When we arrived the young man that checked us in was very curtious and helpful he was also the desk clerk that checked us out. We get to our rooms to relax before going out and discovered our bed was not clean (hair, spots and trash). So disgusting!!! For some reason the television did not work. We called the front desk and went to the front desk no one came to the room until late that night when we were in the bed. The night desk clerk was not knowledgeable....she just didnt have any answers to anything. They also charged my card more than what they were suppose. The only reason I gave a fair for staff is because the gentleman that checked me in and out had great customer service with all that wae going on. I will never stay at that place ever again. My money deserves better.
April 2, 2014
Rated 5.0 out of 5.0 by Rich K Friendly, helpful staff
The front desk staff were extremely helpful. The room was clean and the halls were quiet.
March 16, 2014
Rated 4.0 out of 5.0 by HUQT Enjoyable
The hotel was nice…kind of tucked away so my GPS had a hard time finding it. I got there kind of early after driving all night and asked to check in I was told the hotel was sold out so it wasn't possible however Im pretty sure this was not the case….After attempting to call the help desk because Im an IHG member suddenly a room became available….outside of that 20min of frustration the rest of my stay was pleasant….the bed was not very comfortable. The staff was ok as was the breakfast…Id stay again but Id hope for better service when I do…
November 6, 2013
Rated 3.0 out of 5.0 by Yanna1980 Mini vacay was mediocre
The staff was very friendly and courteous, BUT that carpet in my room is horribly dirty with stains and it smelled! That's a serious cleanliness issue.
October 17, 2013
Rated 4.0 out of 5.0 by eldandy22 Good overnight place to stay
I was in District Heights on business. The room was good and I was able to relax in peace. Breakfast choices were run of the mill for HIE properties. I'd stay again.
October 10, 2013
Rated 4.0 out of 5.0 by Carol1234 Comfortable bed, good service except...
The shuttle service had a driver that was late to work, so I was a little late to the conference on the first day. The other four times I used the shuttle it was on time.
The internet would not work on my IPad in my room, but worked in the lobby.
I slept good and the room had a frig and microwave.
October 4, 2013
Rated 5.0 out of 5.0 by Guruprakash Good Hospitality and Nice to stay
Have good facility like Wifi, Shuttle service to metro.
Like the hospitality served by the staffs.
October 4, 2013
Rated 3.0 out of 5.0 by Veggie2 First Impression
My husband and I walked into the room and it smelled odd also there was a very noticeable stain on the sofa. From that point forward it was downhill. The mattress was very hard and TV channels were limited The hotel needs updating and I don't plan to stay there ever again.
September 22, 2013
Rated 3.0 out of 5.0 by jachick2006 Nice staff but location was not the most scenic
My overall experience was ok. I was a bit disappointed as the rooms were a bit dated. I stayed a Holiday Inn Express recently within the last month and the rooms were bigger and a lot more comfortable and I paid less than I did here for the night. I was also disappointed and found it inappropriate that 15 min before breakfast was over the dining attendant turn out the lights while people were still eating. The location around the hotel was under construction so it looked abandon. I would not recommend this location but I would recommend holiday Inn express as it is a good chain in general.
September 3, 2013
Rated 5.0 out of 5.0 by Weezy77 Beautiful Experience
Our stay In the Holiday Inn Express was very good. The staff was excellent. The room was clean and nice variety of breakfast selection. Timely complimentary shuttle van service. Would stay again when in the Camp Springs MD. area.
August 28, 2013
Rated 5.0 out of 5.0 by tashaqc2000 Great Stay
I definitely enjoyed my stay here; clean rooms, comfortable beds, great customer service from everyone; adequate pool size and the privacy fence was a huge plus; lobby entrance felt very welcoming and warm and the breakfast was adequate; hotel is approximately 20 mins or less to DC, depending on your route. I would definitely stay again.
August 16, 2013
Rated 4.0 out of 5.0 Room nice and roomy, however:
Our room was nice and roomy, however the television channel choices were very limited and we had ants in our room. There were not enough ants to affect our overall stay but they were a nuisance. I
August 10, 2013
Rated 4.0 out of 5.0 by SM03 Staff was exceptional and bed comfortable
The accomodations were very good. Location a bit difficult.
August 8, 2013
Rated 3.0 out of 5.0 by SunnyS Ok
Good breakfast. Fridge had old food in it. Stairwell was stinky but the room was okay otherwise.
August 2, 2013
Rated 5.0 out of 5.0 by EmpireTrips FRIENDLY...
The entire staff was so helpful and courteous! My only suggestion is that you recommend guests to bring their own coins to do laundry with. Other than that, THE ENTIRE TRIP WAS A GREAT STAY!
August 2, 2013
Rated 4.0 out of 5.0 by wz_guangzhou 房间有点霉味
July 30, 2013
Rated 5.0 out of 5.0 by JayMac Excellent Hotel but poor breakfast choices.
I will stay here over and over and over again. I just can't eat the breakfast. The choices were poor and not all people eat PORK. There should be alternative like turkey or chicken breakfast products, more fresh fruite. Healthy heart, more time to stay.
July 29, 2013