Rated 4.0 out of 5 by 266
Rated 5.0 out of 5.0 by Jama29 A great value!
We enjoyed our stay and were impressed with how nice our room and waterpark package were for such an affordable price.
January 3, 2014
Rated 5.0 out of 5.0 by Badger12 Great Staff!
The staff at this hotel was so warm and welcoming. They helped make our stay very enjoyable.
January 3, 2014
Rated 4.0 out of 5.0 by GO BUCKS! Chlorine smell
Most likely we are sensitive to the smell, but we were overwhelmed with the smell of chlorine. My eyes burned the whole time I was in the water park, and my grandsons began coughing to a point they couldn't stop. This did cause us to spend less time in that area.
Still, it was fun and we enjoyed our stay.
January 3, 2014
Rated 3.0 out of 5.0 by tsj75 Misinformation/service quality
Sadly the amount I was quoted was not what I was charged. When I booked the room I specifically asked about the pricing including the water park tickets and thats not what happend.
Even though I was not in any kind of hurry I was disappointed in the service I received at the restaurant
Also while we thoroughly enjoyed the water park I was disappointed that the waterfall was not working.
January 3, 2014
Rated 4.0 out of 5.0 by tv1970 Very poor water pressure in shower
Great experience and stay. Only complaint was the shower in room had very low water pressure.
January 2, 2014
Rated 1.0 out of 5.0 by Banksfamily Where's the water!?!
The Holiday Inn Dundee served the purpose of entertaining my son and his two friends for an evening, but I was not impressed with this facility and would not return. The cost was far more than it should've been for the lack of space in the room, lack of amenities, and NO WATER (not just poor water pressure, but cold drips of water that turned into no water at all). We were told that it would be an hour before the water was restored; however, the truth is that there was no hot water or proper water pressure even the night before. I didn't realize until the next morning that the water issue would be even worse with the shower.
The staff addressed our issue immediately, but their solution was extremely inconvenient and without compensation of some sort. We were asked to go from our room (waterpark side) to a different part of the facility (main building side) to take a shower. This issue put us behind schedule by an hour, and I thought it was odd that a credit was not offered.
January 1, 2014
Rated 5.0 out of 5.0 by sarchevalier Thank you!!
Your hotel made out family Christmas an awesome weekend of memories!! Thank you so much!!!
December 26, 2013
Rated 5.0 out of 5.0 by Algonquian Nice stay
I received a good deal for a room and waterpark passes. I have two young daughters who enjoyed the waterpark a great deal. I was very pleased with the hotels location next to Cabelas. The hotel was clean and the staff was helpful. Breakfast was a bit pricey, but the kids ate for free.
December 19, 2013
Rated 4.0 out of 5.0 by QualityRunner Great family destination, but leaves a little to be desired
Pros: Waterpark & arcade offer unique & fun experience for family without having to venture far way from hotel. Friendly front desk staff. Comfortable room. Kids eat free!
Cons: On-site restaurant provided for a horrible dining experience. We waited over 90 minutes for our order while other customers (both dine-in and to-go) both came in after and left before us. Had to ask multiple times just to get our appetizer out to us almost 30 minutes after ordering. When we finally were able to flag a manager to express our frustration, she didn't seem to care at all. Additionally, the bathroom in our room reeked of cigarette smoke. I'd almost be willing to excuse this, assuming it was the fault of a previous guest, however this is something housekeeping should have caught and remedied prior to guests staying in the room.
Summary: Stay away from the on-site dining options, there are better choices within very short distance of the hotel. Otherwise, a good experience overall.
December 18, 2013
Rated 4.0 out of 5.0 by irishwish Fun fun fun
If you have children under 10 years ild this is a great destination for a get away. Waterpark will be great for them.
December 7, 2013
Rated 4.0 out of 5.0 by PFGfromNSG Nice room - poor internet reception
The room, staff, bed, services were what you would expect from a Holiday Inn. Very friendly staff and reception. As a business traveler I spend time on my laptop during the evening hours. I could not get internet reception unless I sat in the lobby. I've never had this problem at any other site before or since. I would visit again for a family get-away but not as part of a business trip.
December 5, 2013
Rated 5.0 out of 5.0 by Jprincess Fun Times!!
Everything was great about our stay. We had little to no water pressure for the hot water so that was a bummer at the time but that was the only thing I could even comment about! We would definetly recommend!!!
December 4, 2013
Rated 5.0 out of 5.0 by Funforus1 Fun for all ages - 3 to 65!
We had a very nice time & will return again. A perfect place for all ages to have fun in a comfortable environment. So easy to take any age children for a fun stay!
December 3, 2013
Rated 5.0 out of 5.0 by mooreohio awesome place and great fun at waterpark
The stay at hotel and waterpark is such great place we have been there 3 years in a row and plan on making it for years to come on thanksgiving
December 3, 2013
Rated 5.0 out of 5.0 Top notch
We were there over thanksgiving. Despite having to work the holiday, the entire staff was friendly, knowledgeable, attentive; and we had a wonderful stay.
December 2, 2013
Rated 5.0 out of 5.0 by Maplebritt Great time. Fun weekend
This is a great getaway break that is minutes away from Ann Arbor. Our kids love going here. The staff are super nice and the place is small enough to let the kids go wild!
Everyone should go! Take a break...
November 28, 2013
Rated 5.0 out of 5.0 by JaZie Done right!
We had a great stay. We chose a bunk bed room and the kids thought that was just so cool! The water park was the perfect size. I had 4 older kids and a toddler. I felt safe allowing my older kids to go enjoy the slides while I stayed with my toddler. We had a blast! The staff was nice, the place was clean, and we slept well. The kids have already been asking when we will return ... Honestly, I've been thinking the same thing!!
November 28, 2013
Rated 5.0 out of 5.0 by Awsome1 Great Service and clean comfortable room
2nd time visiting kids had great time in water park.
November 22, 2013
Rated 3.0 out of 5.0 by cocomarie No toiletries stocked in the rooms?! Rude manager.
I had to call housekeeping to provide me with a bar of soap to be able to wash my hands. When he arrived to the room he asked if we would be in need of shampoo and conditioner as well since they are not pre-stocked in the rooms anymore but rather only available by request.
There was also an incident that happened in the general meeting area that I was displeased with. We had a group of 5 boys celebrating my son's birthday by singing and then cutting & eating cake at the tables near the tree with the owl on the 2nd floor. It was approximately 9:45-10 when a black lady in a pant suit (possibly a manager) walked thru & stated loudly to the group, "where are your parents, why isn't someone watching you?" To which I responded from the couch "I'm right here!" She continued walking away & did not respond. They were a bit excited, eating cake & opening gifts but in no way disruptive or trouble-making. Besides, we were well before the 11pm quiet time. Very rude & unwarranted behavior on her part and probably because she did not see me sitting right there. Unfortunate to know that's how she speaks to children when she does not believe an adult is in ear shot.
November 15, 2013
Rated 1.0 out of 5.0 by Wildman25 Had a suite booked, but was given double.
Has a suite reserved. Was given a double. No feedback from follow up from issue like they said they would to discuss the issue. Not happy at all!!! Not Happy!!!
November 14, 2013
Rated 5.0 out of 5.0 by DEC1108 Great experience!!!!
We went to Splash Universe to celebrate our 10-year anniversary and our son's 3rd birthday. We couldn't have picked a better way to celebrate!!!! The room was nice (my only minor complaint was that the chairs were a bit uncomfortable), the staff was very friendly and helpful and provided excellent customer service! My son had an amazing time in the waterpark! We plan on making this a regular celebration destination!!! I 100% recommend the Holiday Inn/Splash Universe in Dundee!!!! Keep up the GREAT work!!! Thank you for making the weekend so much fun!
November 13, 2013
Rated 5.0 out of 5.0 by franksh expectations
The hotel staff was very helpful and courteous. This hotel located in the city of Dundee Mi. was unexpected. I traveled with my wife and, I wish that I could have brought my grandchildren here. I would not be hesitant to revisit this property as a destination.
November 13, 2013
Rated 5.0 out of 5.0 by Bosie73 Great place to stay
Our one night stay was great. Enjoyed the rustic lodge style along with the wildlife décor. Staff was very friendly. Rooms were clean and beds were very comfortable. Enjoyed eating in the restaurant/lounge area overlooking the waterpark. This was a stop over on our way to shopping at the Birch Run Outlet stores. Highly recommend this Hotel, only wish it was closer to the outlet stores.
November 6, 2013
Rated 5.0 out of 5.0 by dbrochue Outstanding Staff
The staff was great, your manager Jon made my wife and I feel special.
October 23, 2013
Rated 5.0 out of 5.0 by dlmworker Comfortable beds and great service
A great place to stay for a family or just traveling..... We stayed here for the Michigan and IU football game.. Which is less than 20 minutes away... And Cabelas is across the parking lot.. The staff went above and beyond for us. They room was awesome. and very spacious...
October 21, 2013
Rated 4.0 out of 5.0 by jandw Enjoyable stay
We have stayed here before and it was an enjoyable staff. The wifi is a bit spotty.
October 20, 2013
Rated 4.0 out of 5.0 by Fishguy Great Service
I stay here a few times a year with co-workers while passing through town on business and the staff make it a point to remember us and treat us very well.
The only drawback is the lack of a continental breakfast. I travel for work 6 months of the year. Holiday Inn Express is known for having an excellent breakfast, yet this motel does not offer it. We opt to get food at a nearby gas station rather than order from the restaurant.
October 19, 2013
Rated 4.0 out of 5.0 by DayTripper767 A Pleasant Experience
If you are planning a day trip to Dundee, Holiday Inn Dundee is the perfect place to spend the night. My goal was to spend the late morning and early afternoon browsing through the smaller shops in the area, then ending my day at the popular Cabela's. This Holiday Inn's close proximity to Cabela's, and several well-known eating establishments like Lone Star Steakhouse and Bob Evans made this a stress free overnight trip. The fact that this journey was a Monday-Tuesday thing probably helped also. Crowds at Cabela's were manageable and the Waterpark part of Holiday Inn was pretty light on attendance. The wildlife décor of my room at H.I. really added to the experience. I was given a first floor room, for which I am extremely grateful. The king bed room was clean and well-maintained. However, I was surprised that the room did not have a mini fridge and microwave included in the price of the room. Apparently those come at an extra charge, on a first come, first served basis. The same room at other H.I. stays have always had both included. Also, for whatever reason, I was unable to connect to the site's wireless Internet from my room. I did not bother to report this to anyone as it was not that important to me considering it was for only one night. I did not use the hotel's waterpark facilities or the in-house restaurant, so will defer to the other reviewers who had those experiences. Overall, it was a very nice stay and I would definitely stay at this wonderful place again.
October 17, 2013
Rated 5.0 out of 5.0 by DarkJedi44 Jacuzzi King Suite
The room is always very neat & clean, as is the hotel. It has a king sized bed, jacuzzi tub, tv & dvd player. There are lots of wood chairs, rails & floors throughout the hotel with lots of wildlife pictures & items. It is very beautiful inside & the staff is always very courteous & helpful.
October 4, 2013
Rated 4.0 out of 5.0 by Biffy1965 Fun time for kids
This is our fourth trip here and my kids always wish there was a hot tub they could go in. There is only one for 18 and older.
Wasn't happy that the main slides and lazy river closed at 8:00pm even though they say the water park is open until 9:00pm.
October 2, 2013