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Rated 3.9 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Carlsbad Business There has to be someway that the hotels in the area can charge different rates. Just becasue of the oil field business doesn't mean everyone should have to pay the outrageous and ridiciloius price for a room. September 13, 2014
Rated 5.0 out of 5.0 by Great hotel and great service This is a great hotel, great staff, great service - all at once! The early breakfast hours is really something special! I'm highly recommend this hotel to everyone. September 9, 2014
Rated 5.0 out of 5.0 by Fast service and nice amenities Nice room and well appointed features. Great breakfast area and friendly staff. September 9, 2014
Rated 5.0 out of 5.0 by Great Crew! Great Staff and very comfortable hotel. Made us feel like we were at home! September 4, 2014
Rated 5.0 out of 5.0 Carlsbad’s Best After a long day’s drive this hotel was a relief. Welcomed by a knowledgable staff, we were quickly assigned an excellent room and made to feel very welcome. A restaurant was just across the parking lot so the location was perfect for weary travelers. Breakfast was surprisingly good with great fruit, dairy, and eggs that, while powdered, were still tasty with plenty of hot sauce. Overall, for us, this hotel checked all the boxes. Firm recommendation and we’ll look for it again on future trips through the area. September 3, 2014
Rated 2.0 out of 5.0 by Hotel is too expensive For an express it is too expensive. As far as an Express goes it was OK. My problem is what they charged for Express service. August 26, 2014
Rated 5.0 out of 5.0 by Convenient to Carlsbad Caverns For a long-term planned trip to see the famous Carlsbad Caverns, this lodging provided the perfect place to rest and relax. Our family included three generations, occupying two rooms, and as requested we were given rooms opposite each other in the top floor. Everything was as we needed for the youngest to the eldest. August 22, 2014
Rated 5.0 out of 5.0 by Great service and very clean room The hotel looked very new inside and out. I thought it was a nice touch for them to have my name on a board in the lobby acknowledging me as a Club member. My kids thought it was pretty cool every time we passed by it. The breakfast was very good and had a great variety. Staff were very courteous and front desk acknowledged us every time we passed by. I would definitely stay here again. August 21, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable This may seem a bit pricy for a HIE, but keep in mind that this is the premier hotel in the Carlsbad area. No other property in the region is comparable. The desk clerk was cheerful and efficient. The rooms are clean and comfortable. They are also surprisingly quiet, considering the proximity to a major thoroughfare. When you head down for breakfast, keep in mind this is a HIE, and has the same tired breakfast items they have had for the last several years. This is my only complaint, and it is true at ALL HIE properties. They seriously need to update the breakfast offerings. Overall, this is a great hotel for the area with a staff that is sure to make you feel welcome. August 19, 2014
Rated 3.0 out of 5.0 by Way over priced It was what I would expect from a Holiday Express but the fee was outrageous! August 18, 2014
Rated 5.0 out of 5.0 by Very nice staff Traveling for business. The hotel is expensive, as is everything else in the area because of the oil field business, but the staff is great, the service crew was great--and overall, it was a nice visit. August 11, 2014
Rated 5.0 out of 5.0 by Highly recommend when visiting the caverns We stayed at this Holiday Inn Express location while on a trip to visit Carlsbad Caverns. I would HIGHLY recommend this location to anyone traveling to the caverns or just passing through town and needing lodging. Super clean, well appointed rooms with very comfortable beds, very clean and spacious bathrooms with great water pressure in the showers, convenient location, and GREAT customer service! Wifi was super fast and had a strong signal throughout the facility. Nice pool, hot tub, and fitness center too. Breakfast was good--standard fare, but tasty nonetheless. If you're on your way to the caverns, it's a short 30 minute drive from the hotel. August 5, 2014
Rated 3.0 out of 5.0 by Price Gouging this is a nice facility and offers great Holiday Inn Express sleep and comfort BUT the price paid was price gouging for any Holiday Inn Express - was told they had no king bed rooms available - I made reservation by phone with IHG Rewards Club stanging at front entrance for King room - price of stay was rediculous August 4, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel with Great Staff As an IHG Employee traveling as a Leisure guest, I was pleased with the quality of the hotel and the staff. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Customer service by housekeeping Ish, our housekeeper, saved my bacon by running out with my wife's favorite pillow she brought with her and not seen when I did my final sweep before leaving. Excellent Service! July 30, 2014
Rated 5.0 out of 5.0 by none better this is the place to stay when in Carlsbad NM. For relaxing after touring the area or a long drive, this is the place to stay. July 18, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent Customer Service - Alva was wonderful. Nice property. July 18, 2014
Rated 5.0 out of 5.0 by Great Motel We had a great stay in Carlsbad. The staff was the most helpful group I've met in a motel. They were all knowledgeable of the area and restaurants. The staff made you feel welcome every time you came through the door. The rooms were exceptionally clean. I can't say enough. Good Job! July 11, 2014
Rated 5.0 out of 5.0 by Great place One of the best places I have stayed in that was not a resort. The rooms were very clean, the breakfast was great and a large selection so everyone found something they liked. The staff was friendly and helpful. July 5, 2014
Rated 5.0 out of 5.0 by Excellent helpful staff The Inn was immaculate with helpful attentive staff which eased the stress level of the trip. The breakfasts were good and the area we ate in was clean, bright, and cheerful. We returned two days later because of the positive experience we received while there. There are new restaurants 1/2 block away that made it convenient to grab a nice dinner without driving. July 4, 2014
Rated 5.0 out of 5.0 by Very nice property and great staff After having a horrible HIE experience in New Jersey last month, the stay at this Holiday Inn Express redeemed the brand. Terrific location, nice property both inside and out. The staff was friendly and helpful. There is high construction worker traffic staying in this town and at this hotel and there was frequent mud tracked into the lobby and other areas. Quickly cleaned up by attentive staff. Would return to this Holiday Inn Express any time I travel to this area. July 2, 2014
Rated 5.0 out of 5.0 by H.I Express Carlsbad A nice (but expensive) Holiday Inn in Carlsbad. The suite room we had was very nice and comfortable, The breakfast is good also. The hotel room prices in this town are out of sight - I'm told because of an oil boom of some sort. If you stay late at the caverns to watch the bats, there aren't a lot of decent places to eat that are open late in Carlsbad. Ended up at the sticky little Denny's nearby. Plan accordingly. July 1, 2014
Rated 4.0 out of 5.0 by Good hotel but a little noisy Hotel staff very nice and helpful. Good restaurant referral. Road, outside people, and outside A/C noise made the stay less than great. Breakfast was good and the cookies in the evening nice. (Heat the coffee up). July 1, 2014
Rated 5.0 out of 5.0 by Nice peaceful hotel with great staff. This hotel was extremely nice. The room, beds ,pool, hot tub and exercise room were all very nice. the breakfast was great and the staff were very friendly and helpful. We stayed for several days and had a great time. July 1, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Traveler My wife and I have stayed at numerous Holiday Inn's across the country.We have traveled all over the south and west. (We like to take trips to find new places.) We have liked the value and the rooms when we stay at Holiday Inn. This Holiday Inn in Carlsbad New Mexico was by far, the most expensive that we have ever stayed at. We wanted to go there because, Carlsbad Caverns was a place we wanted to go see. The rooms were adequate, clean and comfortable. The staff was very pleasant. They even explained why this Holiday Inn Express was about $125.00 more than any that we ever stayed at. They informed us it was because of the oil boom in the area and all the hotels in this area are much higher. That was the only reason that we decided not to stay more than one night. We went to the caverins and left the area. We will stay at a Holiday Inn again, just not this area. June 24, 2014
Rated 2.0 out of 5.0 by An older facility Although this was an older facility it was obvious that it had been recently been updated with new paint. However, it did not look like the painting had been done very professional. However, I would still book this Holiday Inn in the future as this was a minor nit. June 23, 2014
Rated 1.0 out of 5.0 by Poor Holiday Inn Express The staff at the location and at Holiday Inn Rewards needs a lot of training in customer service. Currently it is not in their vocabulary. We have never been treated so poorly. For the price, even without rewards, I would stay elsewhere. June 19, 2014
Rated 5.0 out of 5.0 by Unexpectedly Nice This hotel stay was one of the best hotel experiences I've had including much more expensive resorts. Very well done. June 6, 2014
Rated 4.0 out of 5.0 by Sightseeing in the area We drove into Carlsbad at night during a driving rain storm. The town is larger than I expected, and the hotel is on the opposite side of town from the caverns. Because of the job activity and growth in the area, I found that the prices were inflated for what we got, but that is probably not the fault of the hotel. I was told by a shop owner we were lucky to even get a room in town. The staff was friendly, and the free breakfast that is included with the room had a full range of items to choose from, including hot items. All in all, a good experience. June 4, 2014
Rated 1.0 out of 5.0 by Cost of Hotel and Late Checkout Problems I like Holiday Inn and Express hotels; but I found the one in Carlsbad to be overpriced--charging twice as much as other Holiday Inn Express hotels that I had just stayed in in Denver, Colorado, Casper, Wyoming and other places was just wrong. I felt like this hotel was interested in only one thing and that was the money. I had asked for an 1:00 checkout when making the reservations and when arriving at the hotel. I was told there would be no problem. After 11:00, their normal checkout time, I was called twice to see when i would be leaving and was then locked out of the room at 12:00. To me this is a total lack of customer service. June 3, 2014
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