Rated 3.9 out of 5 by 91
Rated 4.0 out of 5.0 by DRHawn Clean and Comfortable
This may seem a bit pricy for a HIE, but keep in mind that this is the premier hotel in the Carlsbad area. No other property in the region is comparable. The desk clerk was cheerful and efficient. The rooms are clean and comfortable. They are also surprisingly quiet, considering the proximity to a major thoroughfare.
When you head down for breakfast, keep in mind this is a HIE, and has the same tired breakfast items they have had for the last several years. This is my only complaint, and it is true at ALL HIE properties. They seriously need to update the breakfast offerings.
Overall, this is a great hotel for the area with a staff that is sure to make you feel welcome.
August 19, 2014
Rated 3.0 out of 5.0 by Dee3747 Way over priced
It was what I would expect from a Holiday Express but the fee was outrageous!
August 18, 2014
Rated 5.0 out of 5.0 by lakmil Very nice staff
Traveling for business. The hotel is expensive, as is everything else in the area because of the oil field business, but the staff is great, the service crew was great--and overall, it was a nice visit.
August 11, 2014
Rated 5.0 out of 5.0 by TravelingJames Highly recommend when visiting the caverns
We stayed at this Holiday Inn Express location while on a trip to visit Carlsbad Caverns. I would HIGHLY recommend this location to anyone traveling to the caverns or just passing through town and needing lodging. Super clean, well appointed rooms with very comfortable beds, very clean and spacious bathrooms with great water pressure in the showers, convenient location, and GREAT customer service! Wifi was super fast and had a strong signal throughout the facility. Nice pool, hot tub, and fitness center too. Breakfast was good--standard fare, but tasty nonetheless. If you're on your way to the caverns, it's a short 30 minute drive from the hotel.
August 5, 2014
Rated 3.0 out of 5.0 by DHogan Price Gouging
this is a nice facility and offers great Holiday Inn Express sleep and comfort BUT the price paid was price gouging for any Holiday Inn Express - was told they had no king bed rooms available - I made reservation by phone with IHG Rewards Club stanging at front entrance for King room - price of stay was rediculous
August 4, 2014
Rated 5.0 out of 5.0 by Leetha Very Nice Hotel with Great Staff
As an IHG Employee traveling as a Leisure guest, I was pleased with the quality of the hotel and the staff.
August 4, 2014
Rated 5.0 out of 5.0 by GIBuff Excellent Customer service by housekeeping
Ish, our housekeeper, saved my bacon by running out with my wife's favorite pillow she brought with her and not seen when I did my final sweep before leaving. Excellent Service!
July 30, 2014
Rated 5.0 out of 5.0 by Larry g. none better
this is the place to stay when in Carlsbad NM. For relaxing after touring the area or a long drive, this is the place to stay.
July 18, 2014
Rated 5.0 out of 5.0 by nisej Excellent Customer Service
Excellent Customer Service - Alva was wonderful. Nice property.
July 18, 2014
Rated 5.0 out of 5.0 by AshlandCAM Great Motel
We had a great stay in Carlsbad. The staff was the most helpful group I've met in a motel. They were all knowledgeable of the area and restaurants. The staff made you feel welcome every time you came through the door. The rooms were exceptionally clean. I can't say enough. Good Job!
July 11, 2014
Rated 5.0 out of 5.0 by lcaudill74 Great place
One of the best places I have stayed in that was not a resort. The rooms were very clean, the breakfast was great and a large selection so everyone found something they liked. The staff was friendly and helpful.
July 5, 2014
Rated 5.0 out of 5.0 by aelizabeth Excellent helpful staff
The Inn was immaculate with helpful attentive staff which eased the stress level of the trip. The breakfasts were good and the area we ate in was clean, bright, and cheerful. We returned two days later because of the positive experience we received while there. There are new restaurants 1/2 block away that made it convenient to grab a nice dinner without driving.
July 4, 2014
Rated 5.0 out of 5.0 by SteveinNaples Very nice property and great staff
After having a horrible HIE experience in New Jersey last month, the stay at this Holiday Inn Express redeemed the brand. Terrific location, nice property both inside and out. The staff was friendly and helpful. There is high construction worker traffic staying in this town and at this hotel and there was frequent mud tracked into the lobby and other areas. Quickly cleaned up by attentive staff. Would return to this Holiday Inn Express any time I travel to this area.
July 2, 2014
Rated 5.0 out of 5.0 by John Boy 1959 H.I Express Carlsbad
A nice (but expensive) Holiday Inn in Carlsbad. The suite room we had was very nice and comfortable, The breakfast is good also. The hotel room prices in this town are out of sight - I'm told because of an oil boom of some sort. If you stay late at the caverns to watch the bats, there aren't a lot of decent places to eat that are open late in Carlsbad. Ended up at the sticky little Denny's nearby. Plan accordingly.
July 1, 2014
Rated 4.0 out of 5.0 by Buck52 Good hotel but a little noisy
Hotel staff very nice and helpful. Good restaurant referral. Road, outside people, and outside A/C noise made the stay less than great. Breakfast was good and the cookies in the evening nice. (Heat the coffee up).
July 1, 2014
Rated 5.0 out of 5.0 by Catang55 Nice peaceful hotel with great staff.
This hotel was extremely nice. The room, beds ,pool, hot tub and exercise room were all very nice. the breakfast was great and the staff were very friendly and helpful. We stayed for several days and had a great time.
July 1, 2014
Rated 4.0 out of 5.0 by Holiday Inn Traveler Holiday Inn Express Traveler
My wife and I have stayed at numerous Holiday Inn's across the country.We have traveled all over the south and west. (We like to take trips to find new places.) We have liked the value and the rooms when we stay at Holiday Inn.
This Holiday Inn in Carlsbad New Mexico was by far, the most expensive that we have ever stayed at. We wanted to go there because, Carlsbad Caverns was a place we wanted to go see.
The rooms were adequate, clean and comfortable. The staff was very pleasant. They even explained why this Holiday Inn Express was about $125.00 more than any that we ever stayed at. They informed us it was because of the oil boom in the area and all the hotels in this area are much higher. That was the only reason that we decided not to stay more than one night. We went to the caverins and left the area. We will stay at a Holiday Inn again, just not this area.
June 24, 2014
Rated 2.0 out of 5.0 by nohawk42 An older facility
Although this was an older facility it was obvious that it had been recently been updated with new paint. However, it did not look like the painting had been done very professional. However, I would still book this Holiday Inn in the future as this was a minor nit.
June 23, 2014
Rated 1.0 out of 5.0 by Jiggy58 Poor Holiday Inn Express
The staff at the location and at Holiday Inn Rewards needs a lot of training in customer service. Currently it is not in their vocabulary. We have never been treated so poorly. For the price, even without rewards, I would stay elsewhere.
June 19, 2014
Rated 5.0 out of 5.0 by YipYap Unexpectedly Nice
This hotel stay was one of the best hotel experiences I've had including much more expensive resorts. Very well done.
June 6, 2014
Rated 4.0 out of 5.0 by just a tourist Sightseeing in the area
We drove into Carlsbad at night during a driving rain storm. The town is larger than I expected, and the hotel is on the opposite side of town from the caverns. Because of the job activity and growth in the area, I found that the prices were inflated for what we got, but that is probably not the fault of the hotel. I was told by a shop owner we were lucky to even get a room in town. The staff was friendly, and the free breakfast that is included with the room had a full range of items to choose from, including hot items. All in all, a good experience.
June 4, 2014
Rated 1.0 out of 5.0 by Joy44 Cost of Hotel and Late Checkout Problems
I like Holiday Inn and Express hotels; but I found the one in Carlsbad to be overpriced--charging twice as much as other Holiday Inn Express hotels that I had just stayed in in Denver, Colorado, Casper, Wyoming and other places was just wrong. I felt like this hotel was interested in only one thing and that was the money. I had asked for an 1:00 checkout when making the reservations and when arriving at the hotel. I was told there would be no problem. After 11:00, their normal checkout time, I was called twice to see when i would be leaving and was then locked out of the room at 12:00. To me this is a total lack of customer service.
June 3, 2014
Rated 3.0 out of 5.0 by DONTWANTTOGIVEANAME Price and issues
The price of this hotel far exceeds any HIE I have ever stayed in, including New York City. I was relieved to see that other hotels are being built in this city because I hope it forces this hotel to lower its prices. We had arranged for a 1:00 check out the next morning and when we arrived back at the hotel room at 12:45 to get our things and check out, the room was locked. When we got it rekeyed, the room had been cleaned and made up with all of our luggage in there. It should have been VERY obvious that we had not checked out. This was very discouraging. Also, staff were outside the hotel from 4 a.m. on and were out front talking and socializing and woke us and kept us up (our room was on the 2nd floor and above the front entrance). And finally, please consider adding skim milk (or fat free) milk to the breakfast lineup. In general food quality was below par for other HIEs though everything was clean.
May 26, 2014
Rated 4.0 out of 5.0 by albite Carlsbad, NM
Pleasant, quiet, homey feeling place. A bit pricey for the room, but in Carlsbad, a nice repose.
May 5, 2014
Rated 3.0 out of 5.0 by thegreatking Average Holiday Inn Express Experience.
Nothing out of the ordinary except for the price. Astronomical rate for a night at a Holiday Inn Express in Carlsbad, NM? No doubt supply and demand with the oilfield is how this hotel gets away with what is being charged. Thank goodness new hotels are going up that will bring the price back down to reality. I am an IHG Platinum member and the prices charged at this hotel are similar to resort hotels. I guess it's "make hay while you can"!
April 27, 2014
Rated 3.0 out of 5.0 by Mstew Price
It was just another Holiday Inn Express which i am happy with, But when the price for a regular room is almost triple the price i guess it's time to stay somewhere else, I have had jaccuzi suites for less than half this price,,,,
March 30, 2014
Rated 4.0 out of 5.0 by Justaguy2013 Quiet room with terrific pillows
Service was very good. Like the firm/soft pillow combo
Lots of choices for breakfast. Clean eating area.
February 11, 2014
Rated 4.0 out of 5.0 by Taco Taco Nice, Clean, But Way Overpriced!
We stayed in 15 Holiday Inn Expresses in 3 weeks, the hotel would be better served on the other side of town, my opinion! I think the hotel should be priced around $100 a night! Nice and Clean, awesome job staff!
January 27, 2014
Rated 4.0 out of 5.0 by ErnieG13 Good hotel
I liked this hotel. The sad thing is that had I not been an IHG member, I would not have been able to afford staying here. I think that if the rates were lower in the off season, you might have more guests. More rooms filled means more money for HIE in the long run.
January 8, 2014
Rated 5.0 out of 5.0 by AZ_Sailor Great bed, nice property, well-trained and friendly staff
We spent several nights here while stopping to see the caverns as part of a long car trip. I am an IHG club member and was greeted as such by the reception desk staff. They were friendly and knowledgeable which certainly made our stay more pleasant. The room was quite nice - a sort of mini-suite layout a TV and a sofa to the front by the bath and the bed and another TV to the back. The bed was great! Very comfortable and a bit taller than typical. The fitness/pool/spa area was clean and stocked with towels. Breakfast was better than run of the mill "free" ones often are and the staff was friendly. The property is well-kept and secure. I would recommend this hotel.
January 3, 2014