Rated 4.2 out of 5 by 199
Rated 5.0 out of 5.0 by RChenok Great Service
We stopped in Carlsbad on our way from Santa Fe to San Antonio at 10PM and got the last room. Samantha was a big help in getting us settled and directing us to get something to eat. Hotel was great we will stay there again.
June 27, 2016
Rated 4.0 out of 5.0 by sher1217 Mostly Great
I love HI Express and have stayed at their hotels over the years for business travel. The chain is consistent with great breakfasts and friendly, responsive staff. This time, I was traveling to Carlsbad Caverns with my family, so we reserved a suite. The room was clean and looked great! Unfortunately, we ran into a couple of problems. One of the tvs in our room did not turn on. The hair dryer was broken (yes, we tried resetting and testing the plug). The staff was quick to address our first two concerns, which was greatly appreciated! The pull-out couch was very difficult to open. We just decided to deal with it during our stay, so I don't know if they replaced/repaired it. Finally, I had an incredibly difficult time sleeping because the air conditioning unit was SO LOUD and would kick on and off every few minutes, even though I didn't set the thermostat all that cold. Investing in quieter A/C units would go a long way in adding to the overall comfort of guests. It takes a lot to sour my view of a business, so I can honestly say that I was still mostly happy with my stay.
June 22, 2016
Rated 3.0 out of 5.0 by Coffee Drinker Enough with the decaf
Good hotel but they would leave only decaf coffee in the room. I stayed 10 nights and exchanged coffee at the front desk 5 times. I can see a mixture of coffee but not all of them decaf. A small thing yes, but a big annoyance.
Came back one day to see my soap in a used coffee lid. Great idea but I don't use coffee lids so I threw the used lid with the soap into the garbage. Just a little gross.
June 16, 2016
Rated 5.0 out of 5.0 by Joup123 Great stay in Carlsbad, NM
I really enjoyed my stay at the Holiday Inn Express in Carlsbad, NM. The staff were friendly and professional and the room was excellent. The only drawback was the price of my stay was not consistent with other Holiday Inn Express hotels that I have stayed at previously.
June 15, 2016
Rated 4.0 out of 5.0 by kazz89 Nice hotel in the middle of nowhere
We stayed here on the way across country for a move. It was fairly close to Carlsbad Caverns, but there wasn't much else going on.
The hotel itself was quite nice. Nothing amazing, but pleasant enough for a night or two.
June 11, 2016
Rated 5.0 out of 5.0 by Ray Lewis Great Hotel
After a LONG day of driving it was nice to get to a reliable hotel and not worry about anything. Great place to stay.
June 7, 2016
Rated 5.0 out of 5.0 by lakmiller Business trip success
I always stay at the HIE when in Carlsbad, NM. It is exactly what I expect and the staff treats me very well. The rooms are very comfortable and always clean.
June 5, 2016
Rated 4.0 out of 5.0 by TMB470 Good service and clean rooms
Good service at check-in and out. Breakfast was good with a variety of choices.
June 2, 2016