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Rated 4.5 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by Nice trip Nice location, nice facility and great restaurant just down the street within walking distance - Glen Eagles. I appreciated the special parking place for my BMW motorcycle. July 2, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Carson City Solid Holiday Inn Express. Friendly staff. You know what you're going to get and they delivered. July 2, 2014
Rated 5.0 out of 5.0 by c omfortable clean tastefully decorated great will definetly stay again selected from other customer reviews. June 30, 2014
Rated 5.0 out of 5.0 by At the Front desk Maris bakes great cookies !! Very Clean and Maris is just GREAT !! This was not our 1st stay and it will not be our last, Rooms are clean, coffee is always there and so are the cookies !!!, June 29, 2014
Rated 5.0 out of 5.0 by One of our favorites We typically stay at HIX when in Carson. Comfortable, clean, and excellent breakfast. During our last stay, the hotel was at full occupancy, and even so we didn't experience issues with excessive noise or substandard cleanliness. June 27, 2014
Rated 5.0 out of 5.0 nice hotel for the money Enjoyed our stay here. The price was decent since it included breakfast. Location is right off the freeway which was very convienient. Will stay here again when in the area June 27, 2014
Rated 3.0 out of 5.0 by time I feel it was too expensive for short stay, also did not get sleep because the door was knocked on multiple times and front desk called. June 25, 2014
Rated 5.0 out of 5.0 by I'll Be Back I travel to the Carson City area several times a year, and I will always stay at Holiday Inn Express. There is nothing bad about the Hotel or Staff. Everything is great..I'll be back soon.. T. Brown June 23, 2014
Rated 5.0 out of 5.0 by Great room Need towel racks !!!!!!!! No place to hang towels , hand towel hung on the small round mirror. Do sort of wish a more selection on breakfast, kitchen area was not a clean as other Holliday hotels . June 21, 2014
Rated 3.0 out of 5.0 by Pool Overall nice hotel for the cost. The "pool" is a little misleading. It is so small it should be called a large hot tub. It was extremely cold and dirty, underwater with goggles you can barely see your own hands. Usually I wouldn't complain about the pool, but since I was on vacation with my kids and chose this hotel because of the pool it was quite a disappointment for the kids who jumped in once or twice, but couldn't handle the temperature after more than a minute. June 20, 2014
Rated 3.0 out of 5.0 by Return visit I stayed at the Holiday Inn Express in Carson City four years ago. This was my first return and the consistency of standards has declined. Although staff competency and breakfast quality remain high, room cleanliness and room security did not. June 20, 2014
Rated 5.0 out of 5.0 by Family time Great place to stay while visiting family and seeing Lake Tahoe. June 14, 2014
Rated 5.0 out of 5.0 by Wonderful Experience The hotel is well maintained and beautiful inside. The hallways and rooms have new carpet. Rooms are clean and bed was comfortable. Staff was very helpful and the lady at the desk gave me discount coupons for a nice restaurant. I will definitely stay here again. June 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay The hotel was very nice, well maintained and clean. The staff were all very helpful, friendly and professional. The breakfast was more than adequate. The lobby was a great place to sit and read, the furniture was very nice and comfortable. June 11, 2014
Rated 4.0 out of 5.0 by Nice place Bed was fine, room was fine. We were on an extended road trip so we stayed in 6 different hotels in a row (good for comparison purposes). We were "upgraded" in a couple of other IHG hotels on this trip but not in this one. Our room was right across from the elevator but we did not notice any noise problem. Wish we had had more time to utilize the pool area, which looked very nice. The hotel is on the edge of town so there isn't much within walking distance, but finding our way around town was easy as this hotel is on the main drag. It was clean and the bed was great. Breakfast was great also, with lots of protein foods instead of just carbohydrates like so many hotel breakfasts. All in all, we would stay here again. June 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great pool My family and I stayed in this hotel for a getaway weekend. We were exhausted after coming from hiking in Tahoe and needed to relax. The pool was great for the kids and the whirlpool was greatly appreciated. The beds were very comfortable and the pillows are just right. The room we stayed in was very clean and the temperature was just right all night. June 4, 2014
Rated 5.0 out of 5.0 by Ditto13 Always a good time at the Holiday Inn's Express. When we travel we always use your hotels. Staff were very helpful and everything was spotless. The manager was more than helpful, booking our next Holiday Inn on our travels. Always recommend your hotels. May 26, 2014
Rated 5.0 out of 5.0 by Great room. Recommended! Stayed for two nights. Staff was excellent and the facility was clean. May 26, 2014
Rated 5.0 out of 5.0 by Great overnight stay in Carson City My wife and I had just spent a few days in Reno and decided to spend a night in Carson City. We reserved a regular King room which was in great shape except the tv did not work. When we told Maris at the front desk about it she moved us to the honeymoon suite which was a fabulous room. That was going above and beyond and we much appreciated it. We try and stay at a Holiday Inn Express whenever we can because we can count on getting a good room at a good price and the staff has always been great. Thank you Maris! May 12, 2014
Rated 5.0 out of 5.0 by And warm cookies, too! A very comfortable, efficiently run property! Thanks for having a pet room available to us; ZsaZsa says WOOF WOOF! We look forward to our next visit to Carson City. We'll choose Holiday Inn Express for sure! By the way, Glen Eagles Restaurant is in short walking distance. We highly recommend!!! April 27, 2014
Rated 3.0 out of 5.0 by Average Room was standard for Holiday Inn Express. Nothing exceptional. I did tell receptionist on leaving that the shower curtain in the room was either stained or dirty and she just shrugged her shoulders. I'm sure nothing was done about it. She didn't even write a room number down or act like she cared. Love this kind of service when there are so many choices in the area. April 16, 2014
Rated 4.0 out of 5.0 by Decent hotel with a caveat It's a solid property, clean, breakfast provided. Just be forewarned, swimming pool is open something like 7am-10pm, so if you want to get some rest or sleep make sure to book the room away from the pool. At the same time, the pool is indoors and open year round. April 9, 2014
Rated 5.0 out of 5.0 by INDOOR POOL Enjoyed our stay. Everything was great with two exceptions. The afternoon (5:pm) cookies were not worth waiting for. They were not baked until then and were gone in less time to bake another batch (6 cookies). If you were able to snag one, you would burn your mouth trying to eat it. Also exiting the property was difficult if trying to return to Carson City as there is no left turn from the driveway (although it was not marked) onto Carson St. You must make a U-turn at the next signal, not knowing if it is legal or not. March 26, 2014
Rated 5.0 out of 5.0 by Friendly caring staff, comfortable beds, enjoyed the workout room! We really enjoyed our stay it was comfy, and staff was caring and friendly, great warm cookies, 24/7 coffee or tea, workout room was great! Easy access to our Dr. Appointment! Will stay here again in the future! March 23, 2014
Rated 4.0 out of 5.0 by Good location Passing through, location easy to find and next to freeway. I was up early, at breakfast close to opening on Monday morning. There was no meat available, came as I was leaving. Room nice, bathroom clean with nice towels. Very quiet. March 7, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Room Room was very clean and comfortable. The AC/heater was a little finicky, but considering the weather this time year it wasn't anything that was uncomfortable. The shampoo/conditioner was not in the bathroom at check-in, but the friendly helpful staff got me some when needed. The breakfast was ok. The quality and temperature of the hot food was acceptable, although on more than one occasion the biscuits were hard and dried out. The selection of fresh fruit, cereal and yogurt was good. All in all my stay was a positive experience, I would stay there again and recommend this hotel to others who needed to stay in the Carson City area. February 23, 2014
Rated 5.0 out of 5.0 by Good place to stay We enjoyed our stay at the Carson City HIE. The room was clean, well maintained, and quiet. The staff were very nice. I will stay here again when in Carson City. February 5, 2014
Rated 5.0 out of 5.0 by great bed, great location We have been at this location 3 times and the staff is The Best....They are very friendly and very helpful...This is the best hotel in the area....We would not stay anywhere else...The room are very clean and very nice, like we were at home...Thank you January 25, 2014
Rated 3.0 out of 5.0 by Twilight Zone I stay in a Holiday Inn Express every month in various states so I consider myself an expert on their branding and quality of service. This particular location was odd compared to the other locations for several reasons. First, they gave me a room to go to and after hauling all my stuff to it, found the bed wasn't made and room wasn't ready. I lugged my things back down to the front desk and told her. She said that the housekeeper should be back soon to finish it and that I could store my things inside. I opted for a different room instead. After being inside my room about an hour, someone was trying to open the door, without announcing who they were. I always put the door lock across so they couldn't get inside, but I had no idea who would just try to walk in. About an hour later, I opened the door to see the housekeeper in the hallway and asked if she was trying to get inside. She said yes and asked if I needed any towels. I explained that I had just checked in so there was no need. I asked the front desk for ideas of restaurants and she gave me two five dollar off coupons for a restaurant down the street. I asked her if she had eaten there and what she ordered that she liked. Once I arrived at the restaurant, I ordered that same item as well as one other item. It was about the worst food I have ever had-not the front desk lady's fault, but they shouldn't be recommending that place! I asked if there were more cookies coming after the first tray was empty and the front desk lady assured me she was making more and it would be about 10 minutes. Since dinner was a flop, I decided it was worth waiting for. I waited in the lobby just beyond the front desk where the same woman got on the phone and talked to her family for 20 minutes about homework, teachers, etc. I finally stood up and looked at her and she hung up and went to get the cookies. The next morning for breakfast, the pancake machine wasn't set up so I asked the woman working if she was going to have them available today. She opened then shut the top part and walked away. I had to open it up and figure out how to get it to the setting needed to get it going. It wanted to know if there was a full bag or partial bag of mix inside. Just strange because they usually have very capable people working the breakfast shift and on top of things. I had to ask her to put out the half and half too. She spent most of her time putting the plastic spoons and forks into the container-without gloves on-good thing I'm not a germaphobe! A second time on the next day, housekeeping tried to open the door without announcing or knocking! Good thing I had the lock on again because she would have seen me in my birthday suit. I don't understand that at all. On the third day (check out) at 10am, she did it again, but this time at least knocked. I opened the door and she asked if I was checking out today-yes, but not until check out time I told her. The hotel was virtually empty so it wasn't like they had to hurry to get rooms flipped. As a Platinum member, I also get 2pm check out if I want. I ended up leaving early for my flight. Lastly, twice I went to get into my room and the door wouldn't open. Not because the key wouldn't work but because the door lock wouldn't close all the way. It took about 15 minutes to figure out that slamming myself against the door would loosen it enough for me to open it all the way. Too strange all around. Any one of these things by themselves are no big deal, but when you put it all together, it was not their normal method of business. You may have better luck there than I did, so don't shy away from it as these are not huge infractions, just not as professional as I am used to. January 25, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable room. Staff was great. Clean, comfortable room. Will stay here again when in Carson City. January 4, 2014
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