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  • 1 888 HOLIDAY
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About our Hotel

Location: Airport

  • Location: Airport
  • Closest City: OAKLAND
  • Distance From Hotel: 13.0MI
  • Local time zone: GMT-07:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:2
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish

What's Nearby

What's Nearby

Pier 39 / Fisherman's Wharf
Distance From Hotel:25.1MI



  • Number of parking spaces:54
  • Car Parking Available
  • Parking is free, on site, for guests only. Overhead parking and outdoor parking is available.


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Hotel renovated inFebruary 01, 2014
  • Total number of rooms:54
  • Total number of rooms with only one bed:24
  • Total number of rooms with only double beds:24
  • Total number of non-smoking rooms:54
  • Total number of rooms for the physically challenged:2
  • Executive floors
  • Interior corridor
  • Total number of floors:4

Proudly introducing the new 100% pet and smoke free Holiday Inn Express in Castro Valley, CA. Nestled in the heart of the East Bay and surrounded by natural beauty, our hotel offers ideal accommodations for every kind of traveler coming to the Bay Area.

Business guests will enjoy our close proximity to a number of prominent businesses such as Chevron, Oracle, Safeway, AT&T, Peterson Caterpillar, Tesla Motors, OSIsoft, Georgia Pacific, Coca Cola, Eden Medical Center, and Kaiser
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Proudly introducing the new 100% pet and smoke free Holiday Inn Express in Castro Valley, CA. Nestled in the heart of the East Bay and surrounded by natural beauty, our hotel offers ideal accommodations for every kind of traveler coming to the Bay Area.

Business guests will enjoy our close proximity to a number of prominent businesses such as Chevron, Oracle, Safeway, AT&T, Peterson Caterpillar, Tesla Motors, OSIsoft, Georgia Pacific, Coca Cola, Eden Medical Center, and Kaiser Permanente. To keep our business guests connected and productive we offer complimentary Wi-Fi, along with a 24 hour Business Center with printer, fax, and copy service.

Leisure guests will appreciate our complimentary Express Start breakfast and 24-Hour Fitness Center with modern equipment, or they can choose to unwind in our indoor Jacuzzi and Sauna. Our central location awards leisure guests easy access to see the Oakland A's and Oakland Raiders at the O.co Coliseum, or watch the Golden State Warriors triumph at the Oracle Arena. Close to major freeways, Oakland International Airport OAK is a 8.9 mile distance from our hotel.

Popular attractions such as the Golden Gate Bridge, Alcatraz, and the largest Chinatown in North America is less than a 40 minute ride on BART, Bay Area Rapid Transit, which is located a few blocks from our hotel and offers our guests easy access to world renowned shopping, dining, and sightseeing in beautiful San Francisco. Stay Smart in the East Bay!

View Less
We are a 100% smoke and pet free property with renovated rooms offering 37 inch flat panel TV's with HD quality channels and satellite network. Serta-Elite Plush Mattresses are in all rooms along with fridge, microwave, coffee and tea makers. Centrally located, BART and major freeways are close by. Enjoy complimentary Wi-Fi and hot breakfast.

Guest Reviews

Rated 3.9 out of 5 by 63 reviewers.
Rated 4.0 out of 5.0 Comfortable bed Quite a few channels on the tv but no guide to what channel was what number or what was on each one. Bathroom a little dark. Bed and pillows were very comfortable. First set of keys didn't work, second set didn't work after 2 days. June 15, 2014
Rated 5.0 out of 5.0 by close to IFLY great customer service, front office sent a fax for me. June 10, 2014
Rated 5.0 out of 5.0 by Awesome staff convenient location Natalia at the front desk is awesome! Hotel is conveniently located although hasn't changed much in the last 10 years - getting a little dated. June 1, 2014
Rated 5.0 out of 5.0 by A Best Buy for my East Bay Stay The hotel was modern and clean. The staff were helpful. As a woman traveling alone, I felt safe on the property. It's conveniently located near the freeway, with a nice mall and supermarket on the other side of I-880. It was the most affordable and yet the nicest hotel I've stayed in while visiting the East Bay area. The drive the Alameda was never more than 30 minutes, sometimes only 20. May 31, 2014
Rated 2.0 out of 5.0 by Poor service at desk I was first helped out by Natalia. She did a great job and was very friendly. My key failed to open the door on my first am .it took a very longtime to get help on the counter and finally someone came out of the back to help. The person that was originally on he desk only had on client but she had to keep going to the back office and asking for help. I'm sure she was new and being trained, problem was the trainer was in back. I had to add another night to my stay which again took way too much time. I asked about my key needing updated and she ran it through. Next am key didn't work again and had to go through he same thing at the front desk. I have usually had very good service at the desk. Maybe new staff other then Natalia but I was not impressed with the changes made May 26, 2014
Rated 3.0 out of 5.0 by Bad WIFI in room and strange staff answer For international business trip, the WIFI is very important, but this hotel offers you room WIFI just like no. I talked to the manager, he gave me a very strange answer; The US technology is not good. Do you believe it? May 20, 2014
Rated 2.0 out of 5.0 by Poor dining experience and more After 20 minutes, I left the dining room without getting my Nachos. There were only 5 people in the room, 3 of which already had their food. There was a STRONG musty odor in my room and turned out to be an OLD mini bar refrigerator that did not work and probably did not work for over six months. I had it removed and all was okay. The heat did not work in my room. They failed to replace the "plastic bag" in my ice bucket. I hung my towels daily to help save on water and I got clean fresh towels daily. In all fairness, I will try this property again and I did speak to the manager who assured me she would look into this and asked that I try again. May 12, 2014
Rated 5.0 out of 5.0 by review Excellent service, great costumer experience, and a clean room. I tend to stay at the Crowne plaza in San Jose/Milpitas boarder and I am really getting sick of their horrible customer service. I am happy to see great customer service still exists these days. I will plan on staying at the union city location from now on. April 9, 2014
Rated 5.0 out of 5.0 by Great hotel Everything was great. Clean rooms, nice atmosphere. Restaurant and bar was great. April 1, 2014
Rated 4.0 out of 5.0 by Nice rooms and great staff I travel to the East Bay a lot for business. I always stay at the Crowne Plaza Union City. Very nice hotel. Friendly professional staff. Paul and Meagan in the lounge and Natalia at the front desk provide great service. I highly recommend this hotel. March 28, 2014
Rated 1.0 out of 5.0 by Dissappointing This hotel has seen better days. Admittedly, I paid a short visit, arriving at 11pm and out by 7:30am, so perhaps I missed something. What I did experience was a room that had a smell of mildew. While it looked clean, I could not get past the odour, and that certainly made me feel it was not clean. The only amenity other than the room I used was the fitness center, which was also very poor. A poor selection of equipment that was not in good condition. The room also had the same mildew issue I mention in the paragraph above. I was pretty disappointed in this property and certainly do not feel it deserves the 4star rating it has on the IHG site. March 12, 2014
Rated 2.0 out of 5.0 bad smell It was not worth the money. The first room smelled like mole so we called the front desk and moved to another room and it was Ok. December 28, 2013
Rated 4.0 out of 5.0 by Front of staff was impressive The front of staff were very pleasant. One in particular made a great impression on me. Natalia was very nice and courteous my first stay and she also remembered me on my next visit. December 23, 2013
Rated 2.0 out of 5.0 Run down My room was pretty old and kind of gross. Rotting baseboards in bathroom, shower curtain that wouldn't close, very dark even w all lights on, coffe maker didn't work, old rug didn't want to walk in bare feet. December 15, 2013
Rated 3.0 out of 5.0 by Great Staff, Not So Great Room The staff was very professional and I'm sure they would have moved me if I had complained. I didn't. I don't like to switch rooms after a long day of work. The room was not so good. There were pieces of foil on the floor- like gum or pill packet backs - under the ottoman - easy to spot. The nightstand had clearly not been wiped down and was a mess. The chair sank to the floor when sat in so I felt like I was doing a Lilly Tomlin bit when I sat at the desk. The bed was comfortable but the walls in the "quiet zone" are very thin - probably because the building is older - I could forgive the thin walls but the room should have been cleaned more carefully. December 3, 2013
Rated 5.0 out of 5.0 by Definitely a Place To Stay The Union City CROWNE PLAZA staff always makes me feel at home; there is no other East Bay area hotel at which I would rather stay! November 18, 2013
Rated 5.0 out of 5.0 by Awesome Staff! The CROWNE PLAZA staff ALWAYS makes me feel like a VIP; the front desk staff is ALWAYS attentive! Natalia always makes me feel that I am the most important customer at the front desk - she epitomizes hotel staff standards! November 11, 2013
Rated 4.0 out of 5.0 by Great Service The desk staff and team were responsive to my needs as a business traveler and I set up my room as a temporary office with their help. They were attentive and responded quickly and affirmatively to my requests. Thanks Union City Crowne Plaza team! October 28, 2013
Rated 4.0 out of 5.0 by Pillows Little dark parking areas, not enough towels but overall good service. I don't like the prepaid stay ..charged to my Amex right away! Lol October 13, 2013
Rated 2.0 out of 5.0 by This property should not be a Crowne Plaza My primary complaint: where is the hot tub? I'll tell you where. It's under about 6 feet of concrete and was there the last time I visited this property. A reasonably disgruntled employee explained that the owner of this property decided that instead of fixing a broken hot tub heating system, they would just backfill the hot tub and fill it with concrete. Mind you, the hot tub is still listed on the website for the hotel. If I had known this, I would have much rather stayed at the Holiday Inn Express down the street which has provided wonderful service, a working hot tub, and a free breakfast. Why not just get in the pool? Because it was filled with sunken leaves and didn't look like it has been maintained for a while. Second complaint, I'm staying in the "executive tower" room. Would you expect that down the hall where there's a sign that says "Vending and Ice Machine" you would find a working vending and ice machine? No! You find an ice machine that is out of service and a Coke machine with a sign that says that Coca-Cola is taking the machine out, so go to the first floor. In fact, the three floors below also have this same sign and broken ice machine. There's nothing executive about this. The room was reasonably clean and appointed except for towels which seem to be in shortage. I got one face cloth and two towels for a king room. Well, good enough, I guess. Finally, while I don't play tennis, what is with the "tennis court" on the garage? There's a sign for a tennis court, there's a fence to go around half of a tennis court, and then there's a big leafy puddly mess missing any sign of a court. This property suffers from neglect. Missing amenities, musty smell, poor maintenance. Long and short, avoid this property and go down the street to the Holiday Inn Express. My opinion of the Crowne Plaza brand has been lowered by other properties, but this one pretty much says that Crowne Plaza is a hotel that IHG wouldn't even want to convert into a parking lot. October 7, 2013
Rated 2.0 out of 5.0 by the staff was the best thing about it this property is in dire need of a renovation, it's pretty disappointing how wildly different the crowne plaza brand/properties are. businesstravelers want consistency and reliability in the accommodations provided in a hotel chain/brand, and i was really disappointed with this crowne plaza. found hairs in the bed which makes me doubt the sheets had been cleaned. building itself is a bit run-down, rooms are dated and dingy-feeling. September 29, 2013
Rated 5.0 out of 5.0 by I'm coming back. Second stay here and both times the friendly and attentive staff made any imperfections forgettable. Especially enjoy Paul the bartender. He is a professional bartender , friendly and makes everyone feel welcome. September 23, 2013
Rated 1.0 out of 5.0 by Dark and. Dirty Overall the rooms are dark and dirty. Curtains were stained and dirty. When asked to have them replaced were replaced with curtains that were less stained and dirty, but stiill stained. Planned to stay for 3 months and had to leave after 3 days, and move to another hotel. Hotel serves buffet breakfast that is always cold. September 21, 2013
Rated 5.0 out of 5.0 by Best all around staff service in years I would like this read publicly at your staff meeting. On our recent visit to the Crowne Plaza Union City we treated exceptionally well by all the staff from the above and beyond service while checking in, the restaurant staff at our daily breakfast and courteous housekeeping group. Small examples would be the ability to check in early and have our room changed, at breakfast someone ensuring we had toast when we didn't get it when we went through the line and the ability of the housekeeping to change my decaf for regular with nothing less then a smile. I could honestly say I could not pick out 1 member of your team that wasn't a excellent representative of what I would like to see on all my travels and I will base future reservations on the performance. Harry PS if you want to read this I am willing to sign my full name. September 19, 2013
Rated 4.0 out of 5.0 by First Bay Area Visit It was my first visit to the Bay Area and I wanted to stay a little outside the city, but wanted to have easy access to Oakland and San Francisco. The location of the hotel was perfect! It was near the interstate that allowed me to move freely around the area. The hotel was very clean and the room was as well. If I am in the Bay Area again, I wll not have a second thought about staying here again. Additionally, the staff was very helpful! September 7, 2013
Rated 5.0 out of 5.0 by Enjoyable experince My compliments to the General Manager and staff for a job well done. September 5, 2013
Rated 3.0 out of 5.0 by showing its age While the location was very convenient, the property is definitely showing its age. The property was very disjointed with many different sections. Parking was difficult and I found that it took me going to 3 different entrances before I could gain entry. Late at night this is not comfortable for a lone female. September 3, 2013
Rated 5.0 out of 5.0 by Good base for exploring San Francisco I chose this hotel because of a good price offer (Point Breaks) and relative closeness to San Francisco which was easily accessible using BART from Union City station (some 5 - 10 minutes drive from hotel). All my experience was positive - the room was clean and excellent, staff friendly. August 29, 2013
Rated 5.0 out of 5.0 by First time to Oakland I was very skeptical about the hotels in the surrounding area of Oakland as this was my first time there. Found this hotel and this is where I will be staying at for my future visits most definitely ;-) August 28, 2013
Rated 3.0 out of 5.0 by Dingy appearance, overpriced I expected far better accommodations for the price. The rooms were dingy and poorly lit. Carpet dirty. Bathroom tile chipped and stained. Bathroom door delaminated. Television reception was poor. Decor outdated. I moved to a different hotel that has some pricepoint but which appears well-lit and up-to-date. This location needs improvement. Feels as thought it was last updated in the 1980s. August 26, 2013
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