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Rated 4.5 out of 5 by 146 reviewers.
Rated 4.0 out of 5.0 by Nice staff Everyone was very courteous and attentive. Update the furnishings in the common area and it would raise the calibur! October 10, 2015
Rated 5.0 out of 5.0 by Awesome hotel! I would recommend this hotel to anyone! It was a little out of the way, but so worth it. We didn't get in until after midnight and were exhausted. The front desk lady was amzing and very kind. The room was so clean and there was a wedding party next door that was very loud, but as soon as we got in the room we could not hear them at all. The BED, oh the bed was so comfortable as well as the pillows! We had a great night of sleep. The lady working the front in the morning was just as kind and let us stay an extra hour as we had plans later on in the day and were not from the area. The breakfast was perfect and the workout room had just what i needed for a morning run. I loved staying here and would recommend it to anyone. October 8, 2015
Rated 5.0 out of 5.0 by Very Pleased Very nice location. The Hotel staff is fantastic. We very much enjoyed our stay and the people. October 8, 2015
Rated 1.0 out of 5.0 by Worst HIE I've stayed at The front desk clerk was disheveled in appearance and barely knew how to check my coworker and me in. For example, another guest called for two wake up calls during the check in process and he told them he didn't know how to enter two into the system at once so they needed to call back. I finally got to my room after 15 minutes dealing with the front desk only to be creaped out by the strong scent of men's cologne in my room. I began to thoroughly check behind the curtains, shower curtain, and under the bed. I didn't find anyone, but did find a coffee pot full of coffee and hair on the toilet seat. I thought best not to complain knowing I wouldn't get anywhere with an incompetent front desk clerk. By 10:35 I was asleep and received a phone call from the gentleman at the front desk. He was wondering what my name was. I provided my last name and was then told he checked me into someone else's room. I told him I was not switching, he then placed me on hold and after 1 minute I hung up. Needless to say, I didn't sleep that night, especially after initially sensing that I was not the only person to hold a key to that room. October 4, 2015
Rated 3.0 out of 5.0 by Uncomfortable Bed and Non Aborsobent Towels Bed was uncomfortable, towels were uncomfortable and there was a stain on the wall that did not look attractive. We have been used to rooms with refrigerator and microwave and did not find that to be true at this facility for the price we paid. September 30, 2015
Rated 3.0 out of 5.0 by Excellent food service The bed was comfortable and the breakfast selection was the best I've had in quite a while. The hotel rooms were all converted to non-smoking but the smoking rooms still smell like smoke. I had a room like this and was unable to get a different room for my entire stay. If you are sensitive to smoke, beware of the room you get in this hotel. September 22, 2015
Rated 5.0 out of 5.0 by Friendly and welcoming team The Chanhassen Holiday Inn Express provided everything we were looking for. The high standard of cleanliness and facilities in the room were great and the friendly team made our stay one to remember. Well situated with easy access onto major highways. Only 30 minutes (non rush hour) to Airport and Mall of America. Close to Arboretum (a wonderful way to spend an hour or a full day) and local State Park and easy access to Lake Minnetonka facilities. September 16, 2015
Rated 3.0 out of 5.0 by Poor room emenities, unattended breakfast Very clean hotel. Staf greeting was very nice. Arrival in the room I noteiced there was not a frigerator or microwave typical of the other express hotels I have stayed in. Contacted front desk and she informed me that yes some rooms did not have these items and if it was going to be a problem she would move us. I figured that sice I was using my rewards points that maybe this was why I got this room. But for a Sunday evening this hotel was very slow. Very few guests. And the breakfast was low on food. Only one biscuit and one piece of turkey sausage. My wife settled for toast and cereal. Never seen this before at a express hotel. September 16, 2015
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