Rated 4.5 out of 5 by 125
Rated 4.0 out of 5.0 by Mike JDM friendly, helpful staff
They know the area well and have good recommendations
July 28, 2015
Rated 2.0 out of 5.0 by CaliforniaVisitor39 Business trip to Chanhassen
Room was clean and comfortable but phone did not work.
July 16, 2015
Rated 3.0 out of 5.0 by yellowrose15 Average Compared to Other Holiday Inn's
I would have to say this is was an average stay compared to several other Holiday Inn's that I have stayed at in the recent months. I was a little disappointed after a long drive that it took awhile for someone to come to the front desk for check in. There was no way to get a hold of anyone so I just had to stand there and wait.
After getting to our room which had a jacuzzi tub and king bed we were a little disappointed to find the toilet had black stuff in it and not very clean, there was stuff on the floor and stuff in the garbage. Also, the tile in the bathroom was very hard to walk on as it was crumbling and falling apart. We also had to contact the front desk to figure out how to work the jacuzzi tub.
Overall we were able to relax for the evening and continue our day the next morning.
July 15, 2015
Rated 2.0 out of 5.0 by Dr. Craig Under Construction
The third floor smelled like cigars despite the fact that its a non-smoking facility. No drapes on my first floor room. No refrigerator or microwave. Very disappointing. Likely will not stay here again.
July 11, 2015
Rated 5.0 out of 5.0 by Debbie C. Family Visit
Every time we visit family in the Chanhassen area, we stay at the Holiday Inn Express. The hotel is very clean and quiet. I especially want to compliment the front desk clerk when we checked in at night on July 3. I think her name was Kayleigh. She was very sweet, friendly, and accommodating. Her service was exceptional. It's nice to have someone understand your situation and try to help you. We will definitely stay again.
July 10, 2015
Rated 5.0 out of 5.0 by DB99traveler Great location
We were in town for a wedding at the Arboretum. The location was perfect. We were also close to amenities, restaurants, etc.
July 8, 2015
Rated 5.0 out of 5.0 by Chrina Very accommodating staff
Our first impression when pulling into the parking lot was not the greatest as the parking lot needs work. However, once inside we were pleasantly surprised. Our rooms were well kept, clean, and comfortable. The staff was very friendly and accommodating through our entire stay. We were expecting to have shuttle service to the nearby Chanhassen Dinner Theater, but upon arrival we were told that there is no shuttle service on Sunday's. They took us anyway, and arranged to have us picked up. It was so nice to be dropped off at the front door of the dinner theater - especially since it was raining when we arrived! The next day, the coffee maker in one of the rooms didn't work. When we called down to the front desk to let them know, they brought coffee up to the room for us. I really can't say enough about the excellent customer service.
July 3, 2015
Rated 1.0 out of 5.0 by Gus 72 Terrible stay
Pool is small and shallow. Citrus water was empty on arrival around 3PM. Told it will be filled tonight. Sign says pool waterslide is open from 5 to 10PM. Got there with grandkids at 6:15. Not running. Had to ask three times to get it turned on. Finally on at 6:30. Then shut it off at 7:45. No reason or explanation just shut it off. Fire alarm went off at 11:30. Told the only one can shut it off is the fire department but they were not notified. Called 911. Sheriff came and about 1/2 hour later the fire department. Stood outside for 2 hours waiting for alarm to be shut off. No fire. Thank heavens. Never an offer to discount the room for all the inconveniences. We enjoy IHG properties but after thus experience may never be back. Oh yes, could not use rewards points for reservation. Very spendy room.
June 25, 2015