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Rated 4.0 out of 5 by 558 reviewers.
Rated 4.0 out of 5.0 by Perfect location & Great staff The location of the hotel was very centralized. It was only 10 minutes or so from downtown Charleston and 20-30 minutes from all the beaches and North Charleston. Everywhere we went the GSP stated it was no more than 30 minutes away which was fantastic. I like having breakfast provided in the morning and the pancake machine was great. I would've like a little more variety but overall the food was good and that's more important. I didn't like that the juice and water machine was room temp and it's also completely turned off at 10am, furthermore no bottle waters were provided. The rooms were nice and the hotel amenities were good. The bathroom toilet did not flush as well as I would've liked but overall it wasn't horrible. The highlight of this stay was the staff. They were all very polite, helpful and extremely friendly. I didn't receive a bill at checkout and figured it would get emailed to me but I still haven't received anything. Overall my stay was great and I would stay here again. May 29, 2015
Rated 4.0 out of 5.0 by Good location very nice accomatations Had a very nice stay. Good location, helpful friendly staff, nice clean room. Would stay again. May 28, 2015
Rated 3.0 out of 5.0 by average stay for not an average price I was surprised at the cost of this hotel. The furnishings and general appearance was less than expected. The beds were comfortable and linens appeared clean, but the carpeting etc looked worn and needed updating. The staff was nice. The room next to us had a dog which barked. The bathrooms were small with inadequate lighting for make up application.no mirror outside the bathroom for viewing formal wear. Not enough parking in lots provided. The temperature was hard to regulate in the rooms, with the current system. A loud and very little adjustment, in the fan to circulate the set temperature. the fan was loud when set at the lowest setting. May 28, 2015
Rated 3.0 out of 5.0 by Not up to standards of Holiday Inn Would not recommend to others.Staff was very friendly and the breakfast was good. The exterior of the hotel was unappealing and the parking was inadequate. The exterior begged some TLC. Lobby was nice. The room was disappointing. No extra seating. TV did not work properly and there was a leak in the bathroom. Lighting in the bathroom was poor. The housekeeping needs improving. They appeared to be understaffed. Clean towels were not replaced for those used. The beds, including pillows for sleeping were very comfortable. The walls were thin and the noise could be heard from the hallways and from other rooms. In fairness, it was graduation/prom weekend in the city on they also had a large wedding. Our room was not ready at 4:00 PM checkin, but the front desk was very friendly and provided a substitute room on another floor. The front desk was also very attentive and helpful in locating restaurants, providing direction and getting transportation assistance. The breakfast staff was friendly and very attentive. May 27, 2015
Rated 4.0 out of 5.0 by comfortable bed and very professional staff. good value for the Charleston area. a little difficult to navigate in and out of the hotel. May 26, 2015
Rated 4.0 out of 5.0 by My vacation Nice place to stay, could stand to have refrigerator and micro wave in room May 25, 2015
Rated 5.0 out of 5.0 by Excellent Staff, Great Service Fantastic response time to our needs! Zack is amazing! He is an asset to this property! All staff friendly and attentive. Nice man in lobby, sorry can't remember his name, but he was very helpful assisting me with the pancake maker! Engineering guys great! Everything I needed I received no problems and within 15 minutes! WOW! Thank you to the great staff for making and EXCELLENT vacation for my husband and me! May 22, 2015
Rated 4.0 out of 5.0 by good value overnight stay staff very friendly and helpful. beds comfy. we arrived early so had rooms on2nd floor rather than 7th. downside was view looked onto the vents. Plus the air con was rather noisy. but clean well equipped room and hotel though not in the centre of Charleston is very near the free bus service and much better value than central hotels. May 20, 2015
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