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Rated 4.0 out of 5 by 375 reviewers.
Rated 4.0 out of 5.0 by Extremely Kind Staff We arrived late at night with two dogs and found our room ready, and near the dog walk which was much appreciated. The mattresses on the beds are exceptional! During the night I developed a sudden health problem. The concierge helped book a taxi to the local ER. When I returned in the morning after breakfast had been put away a sweet woman from the kitchen crew packed up a lovely little meal for us to carry on the road. I was touched by the caring manner of staff. They went above and beyond. January 11, 2014
Rated 5.0 out of 5.0 by awesome service We had the best experience. From the location to the staff, everything was beyond expectations. Anthony, the front office manager, was a great help and very accommodating. We will definitely be back. January 8, 2014
Rated 1.0 out of 5.0 by Dont Stay Here!! Me and my wife stayed here for new years. They failed to tell us that the last trolley to downtown did not actually take us into downtown where everything is! Its new years eve, by this time you cant hardly get a taxi so we drove which kept us from having the fun we planned. Then we get back, the mattress was as hard as a rock. At first I thought maybe it was just fireworks, but it was mixed with actual gun shots coming from the not so nice side of town neighboring the hotel. I shoot regularly so I know. This went off and on until 5am. I normally stay in downtown or in Mt. Pleasant. Those are the only places I will stay, EVER! I will not stay here again!! January 5, 2014
Rated 4.0 out of 5.0 by Very good for ease in and out of city Fabulous breakfast buffet with wonderful staff, making sure everyone had what they wanted....better then other hotels have stayed in. Convenient to downtown, via shuttle service. January 2, 2014
Rated 5.0 out of 5.0 by Great location for the price! Up to the high standards of HI Express - the staff was very nice and could add to the list of great places to eat within walking distance is a local place called Five Loaves Cafe - great food at a great price just like this hotel. January 1, 2014
Rated 4.0 out of 5.0 by Very experienced hotel to host people with pets We have a pet cat who travelled with us all the time. This hotel provide some treats and accessory for your pet when you check-in. They also provide pet information, such as pet park, pet hospital and pet-friendly restaurant. It's a very pleasant stay for a pet owner. The hotel breakfast is fantastic as well. Overall, I will recommend this hotel. December 30, 2013
Rated 5.0 out of 5.0 by Great staff The staff were friendly and service was excellent. We especially liked the breakfast buffet each morning. Would definitely stay at this H I Express again. It is and easy drive from the old section of Charleston. December 30, 2013
Rated 5.0 out of 5.0 by Wonderful Stay During Stressful Time Stayed in adjoining rooms, (parents in one, 3 adult sisters in other,) while our Mom had surgery at MUSC. We could not be more pleased with our stay. Comfortable beds, friendly staff, tasty breakfast bar, shuttle to and from hospital. Thank you for making a stressful time sooo much easier! December 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed & great breakfast bar. I stayed for 2 nights and everything was smooth. Staff was friendly, bed real comfortable & breakfast bar was delicious. I woke up refreshed every morning. Definitely stay again. December 18, 2013
Rated 5.0 out of 5.0 by Great hotel "bathroom fan needs to be addressed" We stayed at your hotel for our sons graduation from the Navy Nuclear School in Goose Creek. We were greeted by your friendly front desk people and they were extremely knowledgable. Helped us with finding our way around downtown Charleston. The trolley service was fantastic. Our room was very clean and the beds were extremely comfortable. I have had 5 back surgeries and have trouble sleeping in hotels but not here. Slept like a baby. The breakfast was very good. Biscuits & gravy were the best. The only thing that needs to be addressed is the exhaust fan in the bathroom. Very noisy and could not be turned off without turning the light off. Other than that we had a great time and love your city. December 17, 2013
Rated 5.0 out of 5.0 by Great location Great location, great value for this close to downtown. You can take the trolley downtown or short drive down Lockwood and park. Staff is excellent. Rooms are great. Breakfast very good, cinnamon rolls excellent! It is a much better deal cost wise than other places this close to downtown Charleston. Much better value than the regular Holiday Inn and no mandatory parking charge. Near the Ashley River, the marina, and a park. Good place!!! December 16, 2013
Rated 4.0 out of 5.0 by Room We stayed at this location 1 night. Everything was fine but would be better if there was a light outside of the mirrored closet doors so you could see in the mirrors better. A second luggage rack would have also been helpful. December 11, 2013
Rated 4.0 out of 5.0 by Great Stay The staff was beyond helpful with our accommodations, late arrival and late check out. The room was clean and comfortable. I would highly recommend this hotel for anyone visiting downtown Charleston December 4, 2013
Rated 4.0 out of 5.0 by Family Thanksgiving Stay We stayed for 3 nights. The room was ´ample, clean, with 2 double beds as booked, with river view´ as a bonus. The bathroom was rather small, but, I´d rather have a large sleeproom than bathroom. Plus, when towels were left hanging (you know, supposedly the sign they need not to be changed), they were not changed indeed (quite exceptional). Beds were very comfy (nice!). The welcome upon arrival as ´IHG reward member (although receptionist was more than busy) - after a long drive from Richmond area - was really pleasant and a good omen and start. Breakfast room was large enough thanks to ´overflow´ room, with once more pleasant staff (daily requests for hot chocolate drinks for the kids were granted without fuzz). Customers were quite disciplined and well-behaved as well, which helps :-) . Location was very good, with an unexpected Charleston public shuttle just in front of the hotel. Location is also great if you plan to visit the plantations (a must) as the hotel is just at the bridge leading to it. Parking was never a problem. Oh yes, the outdoor pool might be a bit chilly in winter time, but you can try (it´s open). Finally, Wifi-signal is strong enough in the room, and so was the coffee and tea. December 4, 2013
Rated 5.0 out of 5.0 by One night stay The hotel was used as a layover for our cruise the next day. It was a couple minutes drive from the historic district. I was told that there was a free bus service that took you to the historic district also, but we did not use it. Everything was clean and fresh. In addition, the staff was friendly and knowledgeable of the area. It was nice to see that the parking, breakfast and business center were included at no additional fee. December 2, 2013
Rated 4.0 out of 5.0 by Great Business/Quick Overnight Hotel Great, clean hotel for a quick overnighter - Not walking distance to much so if you are looking for a more touristy hotel I wouldn't recommend this location, but it was a great price and great breakfast. Very friendly staff. December 2, 2013
Rated 5.0 out of 5.0 by Excellent overall, great service, staff and location! This was the third HI Express we stayed in on this trip. We were most pleased with the location and the convenient free nearby tram service to the old town. The staff, service, hotel cleanlines were excellent. The scrambled eggs at breakfast were the best we have experienced in any HI hotel we stayed in. Kudos to the person(s) who prepared them - Carolyn, Elaine & Janni, I think? One minor point, we found the heater/air conditioner unit a bit noisy and running frequently with brief interludes. November 29, 2013
Rated 2.0 out of 5.0 by Hotel Needs Updating Room was sad. Bed was very high off the floor. Parts were missing on the door jambs. Could not close the door on closet as it was not deep enough to accommodate clothes on hangars. Floor was uneven due to settling. Need I say more? November 28, 2013
Rated 4.0 out of 5.0 by Very nice room Room was very nice and clean. Plenty of towels and washcloths which is not always the case in other places we have stayed. My only complain is that the mattress was way too hard for me. The staff gave us an excellent tip for a restaurant which was fabulous. We would stay here again. November 26, 2013
Rated 5.0 out of 5.0 by Wonderful Staff The staff was great. The front desk was helpful from everything concerning take out food, to how to handle the free trolley. The breakfast staff was really helpful. I left my purse on the back of my chair and Mike found it before anyone else did and that saved me a lot of headache. Thanks again to Mike, Robin and Carolyn for helping make my Charleston visit a good one. November 25, 2013
Rated 5.0 out of 5.0 by Comforts of Home We had to stay in Chareston due to family being at MUSC. Unfortuntely we had to stay many weeks. Holiday Inn worked with us and was very gracious. The staff recognized us and always spoke and ask how are family member was doing. It was clean, close to the hospital. I would recommend the hotel for it's comfort and staff. November 21, 2013
Rated 5.0 out of 5.0 by Great Stay This was probably the cleanest chain hotel I have ever stayed in. November 20, 2013
Rated 5.0 out of 5.0 by Staff service and helpfulness. Helpful staff during a very busy weekend. Could not have asked for a better time. November 19, 2013
Rated 5.0 out of 5.0 by Visit Great hotel close to the Citadel! Enjoyed our visit tremendously. November 18, 2013
Rated 5.0 out of 5.0 by Friendly service Hotel staff was extremely friendly and happy - Harrison at the front desk and housekeeper, as well as breakfast staff - all seem happy to be at work; room was large with mini fridge, king bed, table/chairs; comfortable; nice stay; took free shuttle on President's street to explore Charleston, walked back to hotel - a little far to walk on busy street so shuttle better alternative November 17, 2013
Rated 1.0 out of 5.0 by Comfortable bed Would never stay there again. They said it was brand new and that wasn't true. It was an old hotel that was redone. Very disappointed. November 16, 2013
Rated 5.0 out of 5.0 by Clean hotel and wonderful staff Had a wonderful experience in Charleston...and staying at the Holiday Inn was a perfect choice...Now only was it reasonable but it was clean; excellent staff and a good breakfast..I loved the pancakes.. November 14, 2013
Rated 2.0 out of 5.0 by Need to finish upgrades This was an old hotel that was refurbished when it became HIE and some older things remain. It is way overpriced for what it is. My closet doors wouldn't close. The popcorn walls and ceilings look bad. November 10, 2013
Rated 3.0 out of 5.0 by Nice, but . . . The hotel is nice, but nothing to great. The best thing to say it has a good location on the main Charleston peninsula, but if you are willing to drive an extra five miles, you can get better rooms for a better price. November 6, 2013
Rated 3.0 out of 5.0 by Close to The Citadel The proximity to The Citadel was very convenient for our weekend full of activities. Was very disappointed in the quality of the hotel for a Holiday Inn. Our fan in the bathroom spewed dust every time we turned it on; it cost $2/load to wash or dry with only one washer; breakfast foods were not fresh. We visit Charleston on a regular basis and prefer to have a suite where we have space. Do not plan to stay at this particular hotel again. November 6, 2013
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