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Rated 4.0 out of 5 by 395 reviewers.
Rated 1.0 out of 5.0 by awful night of no sleep My husband and I spent one night here and had an a terrible night of absolutely no sleep. First of all the air conditioner unit was extremely loud and yet somehow managed to not cool anything off. I don't mean a little loud sometimes , it fluctuated from very loud to " Oh my God we will never sleep with all this noise". Next, the beds are very high off of the ground, I am a shorter lady ( 4'9), I had to step on the seat of a chair to get up on the bed. We put food and drinks in the fridge only to find out in the morning that is did not work. We picked this hotel since it was located close to the Medical University of S.C. My husband was having some surgery and as we live 3 hours from the hospital we thought it would be best to stay close to the hospital. Our stay was arranged by Guest Services from MUSC and we received a discounted rate. I could only wonder if we were given this room since we had a discount? I know we really regretted staying here. We wanted to arrive at the hospital rested and ready for our day. But instead we arrived exhausted, and feeling lousy. One last thing, I have a rewards card as we have stayed at other Holiday Inn Express's before. When I asked about my rewards points for this stay the girl at the counter very nastily said, " you won't get any since you got a discount" . I may have got a discount but I still paid a good amount of money for a room that we could not get comfortable enough in to sleep. Very disappointed ! March 16, 2014
Rated 5.0 out of 5.0 by ecellent location staff very inviting and attentive. Location to area attractions was excellent. overall experience was very satisfiing. March 10, 2014
Rated 5.0 out of 5.0 by excellent week end stay Very good value; excellent service, and very clean rooms. February 26, 2014
Rated 5.0 out of 5.0 by Great service We arrived early in the morning and our flight wasn't until hours after check out the next day. The staff gladly stored all of our luggage and was very helpful with area information. The trolley stopped right in front of the hotel for free transportation downtown and other sights. Very happy with our stay. February 26, 2014
Rated 1.0 out of 5.0 by Room was above hotel laundry room which was extremely loud!!! My reservations were made by MUSC since I was having a procedure done. The hotel rates were discounted which was really the only good thing. My husband and I came a day early to make sure we knew exactly where to go since MUSC is so big. The very first night we heard this loud noise coming from the floor below us. The noise was coming from the spin cycle on the hotel washer which shook the bed and the entire room. My husband called the front desk in reference to the noise and the shaking of the room and was advised that it must be coming from the laundry room. This is so unexceptable especially when I was not feeling my best and needed to get som rest before I had my procedure the following day. I would not recommend this hotel for any of the MUSC patients. The only reason we stayed in this room after my procedure was because I was too exhausted to clean and disinfect another room. We did have the same problem the following night. Absolutely horrible!!!!! February 25, 2014
Rated 5.0 out of 5.0 by Great stay I accidentally booked my reservation for the wrong night, had actually booked for the night prior to my arrival - the girl at the front desk was so nice & helpful and fixed the situation for me, I was surprised they didn't charge me for the night I booked & missed. I really appreciated that & will stick with staying at Holiday Inn Express in the future. Room was very clean & comfy. Great price & location. February 24, 2014
Rated 1.0 out of 5.0 by Tiny Rooms, Lots of Sirens I've never seen a HI Express room so small. Room and bathroom were very tiny. The many sirens for the nearby hospitals made rest almost impossible. The breakfast was lacking as well. Only paper plates, and plastic flatware was available. Scrambled eggs and biscuit gravy don't do well on paper plates. Overall, a poor value for the money. February 24, 2014
Rated 4.0 out of 5.0 by Comfortable room Reasonable price. Convenient even nothing around hotel much but can take free shuttle bus from hotel every hours. February 19, 2014
Rated 5.0 out of 5.0 by Very Convenient to everything We arrived late afternoon to find no reservation. We had mad them through Expedia - big mistake - should have done it direct. However, with the capable assistance of the Desk Clerk, we were able to iron everything out. Altho the Hotel has no restaurant, we were directed to a good restaurant that we could walk to. Both our rooms were clean and more than adequate. Breakfast was good with lots of choices. I had a small dog with me and she was welcomed with gifts and treats. There was plenty of walking area around the hotel. The young lady on the front desk was phenomenal and the woman and fellow who handled the breakfast did a wonderful job. February 15, 2014
Rated 5.0 out of 5.0 by great stay Clean and comfortable. Helpful desk employees. Definitely recommend. February 14, 2014
Rated 5.0 out of 5.0 by Excellent This hotel was great. Staff friendly. Facilities clean. I enjoy staying at HIE. February 8, 2014
Rated 1.0 out of 5.0 by not very accommodating I reserved two nights for my husband and myself to tour Charleston, SC. However I became very sick and needed to cancel the second night. I was told that I could not get a refund for the second night. I don't think I will be staying at the Hilton Inn again. February 6, 2014
Rated 4.0 out of 5.0 by Great friendly service We noticed everyone was so friendly and they answered all are questions. The room was clean and the king size bed slept very comfortably. February 4, 2014
Rated 4.0 out of 5.0 by Great service This was the first time I stayed at this location. The staff were extremely nice and helpful. I had an issue with the lighting in the bathroom and the maintenance crew came right up to fix it. The young lady at the desk followed up to make sure that it was taken care of. Great staff and would recommend this location. January 29, 2014
Rated 3.0 out of 5.0 by Adequate But Could Have Been Much Better .... We arrived at 10:15pm on Friday to check in. I will also add that it was a very cold & windy 30 degrees. Since we reserved a pet friendly room, we were instructed to use a particular entrance. We drove around the building to the pool entrance, unloaded our pet and all our luggage, got to the door and our keycard would not allow us access. We hauled everything back to the car (my husband was livid) and went to the front desk once again. The clerk simply said "Oh, I forgot that entrance was locked." and she instructed us to use an entrance on the other side and rear of the building. Not a good way to start out our stay. Another issue for us was that when the heat in our room was on, the room was comfortable. When it cycled off, we could actually feel a very cold breeze coming through either the sliding doors or the heater vents. When we tried to adjust the heat to compensate, the room got entirely too hot. We didn't alert the staff though because we had reserved the only pet friendly room available so assumed there was no remedy. We also felt the pricing could be more competitive, however, we were traveling with our small dog and felt there was little option for us. On a positive note, we really appreciated the belt loop doggy bags that they offered (nice touch!) and the fact that they offered pet friendly rooms in the first place as they are hard to find. The complimentary breakfast was adequate and appreciated as well. We opted to get "to go" plates and dine in our room as we watched the morning news. January 29, 2014
Rated 5.0 out of 5.0 by Fantastic staff My wife and I had a great stay recently and most of it was due to care and attention by the all of the staff. Everyone was very freindly and helpful. I would recomend this location to anyone. It was very close to downtown and in a good neighborhood. January 24, 2014
Rated 4.0 out of 5.0 THANKS FOU YOU SERVICES Good room, good location, friendly staff, excellent breakfast, congratulations. I recommend this hotel for sure and trust. January 22, 2014
Rated 4.0 out of 5.0 by Comfy bed All went well. A good location. Could use more variety for breakfast but all in all it was good. January 16, 2014
Rated 5.0 out of 5.0 by Recent stay. Staff was friendly and helpful with directions. The fitness center has updated equipment and was very clean. I was very happy with my room. January 16, 2014
Rated 3.0 out of 5.0 by Disappointing view The photos on the website were misleading. This hotel does not offer a nice view of the harbor or river; however it is in a desirable location, close to the harbor and to the downtown district. The hotel decor was dated. On a positive note, the hotel staff were very friendly and the beds were extremely comfortable. The bathroom was rather small with not a lot of counter space. The second day I noticed that there was dried food and trash on the floor after the room had been cleaned. Honestly, I believe that you can find other hotels in this city that are comparable in price and amenities but nicer and more updated. We are priority club members and have stayed in many Holiday Inn Expresses but this one was a little disappointing! January 14, 2014
Rated 4.0 out of 5.0 by Extremely Kind Staff We arrived late at night with two dogs and found our room ready, and near the dog walk which was much appreciated. The mattresses on the beds are exceptional! During the night I developed a sudden health problem. The concierge helped book a taxi to the local ER. When I returned in the morning after breakfast had been put away a sweet woman from the kitchen crew packed up a lovely little meal for us to carry on the road. I was touched by the caring manner of staff. They went above and beyond. January 11, 2014
Rated 5.0 out of 5.0 by awesome service We had the best experience. From the location to the staff, everything was beyond expectations. Anthony, the front office manager, was a great help and very accommodating. We will definitely be back. January 8, 2014
Rated 1.0 out of 5.0 by Dont Stay Here!! Me and my wife stayed here for new years. They failed to tell us that the last trolley to downtown did not actually take us into downtown where everything is! Its new years eve, by this time you cant hardly get a taxi so we drove which kept us from having the fun we planned. Then we get back, the mattress was as hard as a rock. At first I thought maybe it was just fireworks, but it was mixed with actual gun shots coming from the not so nice side of town neighboring the hotel. I shoot regularly so I know. This went off and on until 5am. I normally stay in downtown or in Mt. Pleasant. Those are the only places I will stay, EVER! I will not stay here again!! January 5, 2014
Rated 4.0 out of 5.0 by Very good for ease in and out of city Fabulous breakfast buffet with wonderful staff, making sure everyone had what they wanted....better then other hotels have stayed in. Convenient to downtown, via shuttle service. January 2, 2014
Rated 5.0 out of 5.0 by Great location for the price! Up to the high standards of HI Express - the staff was very nice and could add to the list of great places to eat within walking distance is a local place called Five Loaves Cafe - great food at a great price just like this hotel. January 1, 2014
Rated 4.0 out of 5.0 by Very experienced hotel to host people with pets We have a pet cat who travelled with us all the time. This hotel provide some treats and accessory for your pet when you check-in. They also provide pet information, such as pet park, pet hospital and pet-friendly restaurant. It's a very pleasant stay for a pet owner. The hotel breakfast is fantastic as well. Overall, I will recommend this hotel. December 30, 2013
Rated 5.0 out of 5.0 by Great staff The staff were friendly and service was excellent. We especially liked the breakfast buffet each morning. Would definitely stay at this H I Express again. It is and easy drive from the old section of Charleston. December 30, 2013
Rated 5.0 out of 5.0 by Wonderful Stay During Stressful Time Stayed in adjoining rooms, (parents in one, 3 adult sisters in other,) while our Mom had surgery at MUSC. We could not be more pleased with our stay. Comfortable beds, friendly staff, tasty breakfast bar, shuttle to and from hospital. Thank you for making a stressful time sooo much easier! December 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed & great breakfast bar. I stayed for 2 nights and everything was smooth. Staff was friendly, bed real comfortable & breakfast bar was delicious. I woke up refreshed every morning. Definitely stay again. December 18, 2013
Rated 5.0 out of 5.0 by Great hotel "bathroom fan needs to be addressed" We stayed at your hotel for our sons graduation from the Navy Nuclear School in Goose Creek. We were greeted by your friendly front desk people and they were extremely knowledgable. Helped us with finding our way around downtown Charleston. The trolley service was fantastic. Our room was very clean and the beds were extremely comfortable. I have had 5 back surgeries and have trouble sleeping in hotels but not here. Slept like a baby. The breakfast was very good. Biscuits & gravy were the best. The only thing that needs to be addressed is the exhaust fan in the bathroom. Very noisy and could not be turned off without turning the light off. Other than that we had a great time and love your city. December 17, 2013
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