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Rated 4.0 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by Showing age The room seemed a little worst for wear. The carpet was not clean. The bottoms of my feet were black from walking on the carpet. I hand to move the couch to plub in a devise and the floor behind the couch needed serious cleaning. I will not stay at this location again. May 20, 2014
Rated 4.0 out of 5.0 by Clean room, comfortable bed The A/C was out in the lobby but that didn't keep the lady at the desk from being very nice. We only stayed one night but the staff seemed cordial and accommodating. There were several restaurants around the property but nothing outstanding. Just a clean convenient place to stay. When will motels stop using drapes that don't close? May 13, 2014
Rated 5.0 out of 5.0 by Charleston, WV The best breakfast of any HIE I have ever eaten. Room was comfortable. April 25, 2014
Rated 5.0 out of 5.0 by Neat hotel and nice staff We stayed here on our way home from Florida. The hotel is very close to interstate 77/64 in a beautiful neighborhood. There are some very good restaurants like Texas Steak House and Bob Evans in walking distance. The room and entire building are very clean. The breakfast is very good. The staff is very helpful and polite. My son dropped my cellphone in our car's backseat. The lady in front desk lent me a flash light which help me found the cellphone. The best thing about the room is its rest room. It has a nice shower without a tub. I always wonder who uses hotel tub. The rest room ground is leveled with a drain so it dry up quickly if water gets on the ground. If we are in the neighborhood again, we will definitely stay here. April 21, 2014
Rated 5.0 out of 5.0 by Together again After a disappointing stay at the Holiday Inn Express in Jacksonville, NC, it was refreshing to once again stay in a HEI that represented the good value of the chain. Great staff, great accommodations, April 10, 2014
Rated 4.0 out of 5.0 by Great location My room was next to highway, but noise level was low. Clean and spacious room. Parking lot was full sometimes because too many trucks were parked. Overall good experience. March 13, 2014
Rated 4.0 out of 5.0 by Review of Holiday Inn My stay was great, my room was great and the personnel were wonderfull February 24, 2014
Rated 4.0 out of 5.0 by Good location and great staff Every thing was good except the internet was so slow that you just couldn't use it. January 27, 2014
Rated 4.0 out of 5.0 by Comfortable overnight stop This was a comfortable oversight stop on the way home from the holiday with the family. There was easy access from the highway and several restaurant choices nearby. The indoor pool and hot tub look fantastic. We will remember to pack our bathing suits next time. January 8, 2014
Rated 4.0 out of 5.0 by Clean and safe property We have stayed at this hotel many times on our way to another destination. I love this hotel as they always give us a room with the fold out couch which comes in handy for our bigger family. The staff was good, but could have been a bit more welcoming upon arrival. The property and rooms are clean. It i always a bit more costly but worth the comfort and security. January 1, 2014
Rated 2.0 out of 5.0 by Mechanical room Although I have asked quite room, they gave me one where highway noise less but surprise!!! They gave me a room adjacent to mechanical room and woke up middle of the night with strange noise. It is going away after five minutes but coming back an hour later, so the room was not quite and worse than highway traffic. Other than mechanical room noise, hotel was nice and clean. I am giving two stars just because of the mechanical room. December 31, 2013
Rated 2.0 out of 5.0 by Thin Walls Paper thin walls. Nice updated furniture & very responsive staff. But you can hear bathroom noises, talking, etc. as if you were in the same room with the people around you. November 27, 2013
Rated 3.0 out of 5.0 by FIX THE DRAINS Tub/Shower was VERY slow draining. Ankle deep water even after a quick shower. YUCK! November 21, 2013
Rated 5.0 out of 5.0 by Frequent traveler Everything was perfect... Great staff, perfectly clean room... easy to find... parking was great for my camper. November 20, 2013
Rated 4.0 out of 5.0 by A Good Stopover We arrived after a long day's travel to a comfortable room, very helpful staff, directions to a wonderful dinner spot and a good breakfast the morning after. We knew from other reviews that some had had difficulty with road noise. However our king room was on the parking lot side of the building and we had no issue. This is an older facility... comfortable, accessible and cared for...but not perfect. The one issue we encountered was room noise from the folks beside us. They were not partying and doing anything untoward... but even their regular conversation and TV were a drone in our room. Disturbed our sleep for a couple of hours... but once they went to bed all was well. November 6, 2013
Rated 5.0 out of 5.0 by Excellent front desk service Great place to relax after a long drive, very clean, friendly and a comfortable bed in the room. October 31, 2013
Rated 3.0 out of 5.0 by Fair motel The motel was only fair considering the price. To be fair, the 800 number wasn't working the night we tried to make reservations and we didn't have time to make comparisons before getting there. One of the highest priced Holiday Inn Express we used in two weeks. Over priced for the quality. Won't be using this one again. October 22, 2013
Rated 5.0 out of 5.0 by The Pool Place About once every month or so I take my grandson to this property. It is close to home but far enough to a trip. He loves the pool and the breakfast pancake machine. He will stand there and offer to make pancakes for everyone in the room. (he is 3) Building good memories at the HI October 22, 2013
Rated 4.0 out of 5.0 by Good Place to Stay - Staff Not So Much The hotel was nice, however, the interstate was too loud (not the fault of the hotel but perhaps a thought in the future to new hotel builds about building too close to the interstate). Staff was not very much help. I had to wait 15 minutes at check-in while the attendant was talking on the telephone. My party came to check on my welfare as the check in was taking so long. After the conversation was over I was finally allowed to check in AFTER a conversation with another person who at the wrong hotel. Never an apology to me - the paying customer. The breakfast bar was nice with a variety of choices. May or may not consider another stay. If the desk staff was more attentive and on the other side of hotel a definite yes to another stay. October 8, 2013
Rated 4.0 out of 5.0 by Overall a nice hotel We stayed at this Holiday Inn one night. The staff was very nice and helpful, and the room was clean with comfortable beds. The window in our room was very close to the freeway, so there was quite a bit of road noise - but I'm not a light sleeper so it wasn't bad. October 2, 2013
Rated 4.0 out of 5.0 by Nice but... Was ok, clean and decor nice. Room seemed a bit cramped and we could hear person snoring in next room and people talking in the room on the other side( almost as if they were in our room) October 1, 2013
Rated 3.0 out of 5.0 by Great service by staff, bathroom not clean. Great service by staff, the morning staff was especially nice and very informative. I was unhappy with the cleanliness of the bathroom. The bathroom floor was not clean. Overall the room was nice, however I almost left my name written in the dust for the cleaning service to see, very, very dusty room! September 29, 2013
Rated 5.0 out of 5.0 by Great stay! This was my first time staying at this Holiday inn Express in Charleston. In the past I've always stayed at the downtown location, but decided to give this one a try. I found this location more convenient and accessible. The staff was super friendly and helpful. I'll certainly check into this location again my next time in town. September 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed Excellent comfort and convenience for this business trip August 28, 2013
Rated 5.0 out of 5.0 by IHG REWARDS NIGHT We live in the Charleston area but had never stayed at this Hotel. We were using our reward night to treat the kids to a final outing before they started back to school. The evening clerk on duty was very friendly and efficient. Everything was ready when we arrived and we were greeted with a friendly smile and a welcome when we arrived. The room was very comfortable with all the necessities. The pool was refreshing and we spent a good deal of the evening there. The hot tub was not as warm as expected. I think there might have been a problem as some of the other guests were complaining about it. Other than that, we were extremely pleased with our stay. We have a lot of family from out of state who visit periodically and have asked about suggestions for a place to stay. We will consider recommending this facility in the future. We also like to get away occasionally to relax and enjoy a pool/hot tub. Hope the hot tub is working better in event of future visits and stays for family who visit. August 10, 2013
Rated 5.0 out of 5.0 by Comfortable room good location We stayed in the Holiday Inn Express in Kanawha City/Charleston for 2 nights in early August. I mistakenly booked this hotel meaning to book the HIE in South Charleston which is closer to the activities we had planned with family. At first I was disappointed but when I arrived at this location and was greeted by the front desk person and given a room we requested everything was fine. The room was very comfortable with a great bed. It appeared the hotel is fairly new with very clean rooms, nice carpet, and good bathrooms. The breakfast buffet was very nice with lots of choices and a good dining area. The hotel is close to downtown Charleston and the state capital building with it's museum and many music and arts offerings on the grounds. (We were there for multi-fest with great music and food). It is right off the interstate and close to where 3 interstate highways converge. With it's proximity to the interstate I would recommend a room on the front as the highway is very close to the windows in the rear and I would imagine road noise would be a problem. August 9, 2013
Rated 5.0 out of 5.0 by Traveling through Charleston, WV If you are traveling through Charleston, WV and need a place to stay at a fair price and want relax---you will not go wrong staying here! Walking to a place to eat is great as well! Super place to stay! August 3, 2013
Rated 4.0 out of 5.0 by good stay A good place to stay and relax. A little pricey compared to others with same accomodations. Would recommend. July 31, 2013
Rated 2.0 out of 5.0 by Poor Value This was by far the worst value of any HI express that I have experienced. There is not much they could do to improve the hotel itself except perhaps fix the leaky roof. They should lower the price. July 7, 2013
Rated 2.0 out of 5.0 by Charleston Stay I was diappointed with the servicet hat I recieved, all I got was a bottle of water for being a platinum reward card holder and for occupyingnt wo rooms. I asked for creamer for the coffee and they did not have any. For breakfast the pancake machine did not work. July 1, 2013
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