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Rated 4.0 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Comfortable and convienent Have stayed several times while working area. Would recommend. April 5, 2014
Rated 5.0 out of 5.0 by Great place and service We had a great stay at this hotel. We were here overnight before taking a flight out of Buffalo for Texas. Staff were terrific sand very helpful with van service to supper and return. Quick service to the airport. Highly recommend to anyone and parking rate for a week in good. March 3, 2014
Rated 4.0 out of 5.0 by Bed was great slept like a baby , shuttle service was very nice and accommodating February 21, 2014
Rated 5.0 out of 5.0 by Winter Storm Orion Stayed at this hotel for business and had planned on checking out on the 3rd day however Winter Storm Orion kept me from leaving. The staff was very accommodating and I was able to extend my stay without issue. Very nice hotel, my room was great (helps to be a gold Holiday Inn member) and I was completely comfortable. Kudos to the staff and housekeeping and whoever bakes those wonderful cookies that are available in the evening! February 12, 2014
Rated 5.0 out of 5.0 by Comfortable in Buffalo I stayed at the hotel on my last trip out of Buffalo Niagara Falls airport. The HI Express is very convenient and only a 3 minute drive to the rental car return. The hotel staff was friendly and helpful with my special requests. I would definitely stay there again. February 2, 2014
Rated 5.0 out of 5.0 by Nice Place To Stay The Night Before A Flight Stayed here before an early morning flight out of BUF. The staff is very friendly and the rooms are comfortable. The van to the airport is great and a really quick trip. Only down side is that there are not alot of restaurants to choose from close by. I had my rental car so was able to get out and eat and then dropped it off and the van came over and picked me up. January 31, 2014
Rated 5.0 out of 5.0 by Great Nights Sleep After countless delays and canceled flights due to weather I finally made it to Buffalo at 4am. I happened to have a room reserved at this hotel. I called and the shuttle was dispatched immediately. Checking into my room was effortless. One of the reasons I like staying at this particular location is the rooms are new and spotless. The beds are incredibly comfortable and boy did I need to get some rest. Staff is always super helpful and friendly. The only problem I encountered was housekeeping waking me up at 9am. I know they have a job to do, but they were loud and pounded on my door. January 11, 2014
Rated 3.0 out of 5.0 by Nice hotel but NOISY I'm sure our stay would have been nearly perfect had we not been given room 303. Its the furthest room you can traipse to and for what? To be beside a hotel supplies room. This supply room door started opening and closing at the crack of dawn without ceasing every 3 seconds (not a joke I timed it) and did not stop until my 2pm Platinum checkout. Heavy construction in the room above and housekeeping banging on the door twice made for an unpleasant experience. December 21, 2013
Rated 2.0 out of 5.0 by Poor TV experiences I have stayed at this property approximately 2 times over the past 6 months finding this hotel's TV signal receiving equipment lacking BIG time. My stays are for two nights and in both cases a large percentage of available channels were not working. Traveling as I do when in my room I need top notch service, both with TV reception and internet. The internet service is good but the TV IS TERRIBLE! December 15, 2013
Rated 5.0 out of 5.0 by Bed Comfort I've been a regular vidsitor to this location since they opened the doors. it is on of my favorite locations. The majority of the satff know me by name and treat me wonderful. The one thing I noticed from the start was how comfortable the beds were. Then they started to cover the mattrass with a platic cover. It was not nearly as comfortable after that. last week I noticed that the cover had been removed and the bed was back to it's wonderful condition. A great night's sleep!As like all of the other Express locations: They need to come up with a new breakfast menu, or at least change it up on occasion. Most of the time I either skip breakfast or just have a muffin and coffee. Maybe donuts instead of the ciminon buns once in a while. This location continues to be one of my favorites. I find myself cleaning up the room in the morning so the maid won't be upset with me due to her knowing who I am! IHG needs to bring back the "Blue ribbon acknowledgement "for the employees. December 9, 2013
Rated 5.0 out of 5.0 by Best showers and warm beds The staff is very friendly. We were spoken to by every employee we passed. It was very cold outside, but the room was comfortable. This hotel has great showers that are somewhat unique. December 3, 2013
Rated 3.0 out of 5.0 by Aging Quickly I don't think the hotel is very old (4 yrs.?) but it is aging quickly. In my particular room, the furniture had stains and the bathroom was showing moisture damage. The hallway carpets were stained with something that dripped about 20 feet as it was carried. The matress was overly soft on the night stand side and rock hard in the middle. I really did not like the plastic matress cover underneath the bottom sheet. The staff was very pleasant . Breakfast was mixed quality. The hot items were good but the orange juice was absolutely gross. A bad plastic taste. Not sure if the bad taste was from the cups or the juice coming from the machine. Fairly expensive considering you're about a 1/4 mile from the end of the runway of the airport. November 25, 2013
Rated 5.0 out of 5.0 by Great room I stay at this holiday inn every time I fly out of buffalo airport I feel very comfortable here it is like coming home. Thank you November 24, 2013
Rated 4.0 out of 5.0 by Great Spot near Buffalo Airport Very nice quiet upgraded suite. Staff very helpful with info on local restaurants. No issues or problems. November 18, 2013
Rated 5.0 out of 5.0 by Great Staff! This hotel is conveniently located by the Buffalo airport with a super shuttle service. Our flight was leaving before the breakfast service startedd but the hotel staff prepared us four take away bagged breakfasts which we enjoyed at the airport. Our shuttle driver (the same one both ways) was so incredibly friendly and helpful. He loadeda and unloaded all of our suitcases and golf bags for us. I have stayed at this hotel before and will certainly stay there again. November 17, 2013
Rated 5.0 out of 5.0 by great location great service comfortable bed, great location,great service will be here next year November 14, 2013
Rated 2.0 out of 5.0 by Staff not very helpful. Young and inexperienced. Hot tub closed with no explanation. Room had no heat. An attempt was made to fix the problem by the bell boy! Eventually, we had to change rooms. No hot water in the lounge for the complimentary tea. No pool towels. Staff at the front desk seems young and inexperienced. Breakfast was good and staff there excellent. Overall, overpriced. November 13, 2013
Rated 1.0 out of 5.0 by Very bad experience Bugs were in my room the first night & I had to switch rooms Light made loud humming noise Gym thermostat was stuck on 85 all 3 days - no one had the key to change it Staff was friendly & tried to be helpful Very poor stay - not happy about paying for an experience that was sub standard at best November 3, 2013
Rated 4.0 out of 5.0 by Excellent, and friendly, staff. Nice rooms, one problem (heating not working on first night) was fixed the next morning. Staff make you feel welcome. Noise from hallway due to a number of children on our floor was annoying but this is down to the parents not the hotel. October 31, 2013
Rated 4.0 out of 5.0 by Very Close to the Airport Stayed here a few times when travelling in the US, this location is close to airport. Use this hotel as Sleep, Park and Fly. This hotel have a free shuttle that drop and pick up right from the airport. October 30, 2013
Rated 3.0 out of 5.0 Good hotel Our stay at the Holiday Inn Express was nice. The bathroom had wallpaper coming off the wall and it was unsightly. The toiletpaper holder was loose and those are things one sees as needing repair in order to keep the hotel looking updated and clean. Overall though, we enjoyed our stay. The staff was kind and helpful, especially Jim the Shuttle driver. He went out of his way to be kind, polite and helpful. Good for him!!! October 29, 2013
Rated 5.0 out of 5.0 by Thankful for Buffalo Airport Holiday Inn Express In returning to the BA Holiday Inn Express once again my wife and I were not disappointed in any aspect of our hotel stay . We loved the King sized bed which we found comfortable as well as the layout of the room. The breakfast offered was well prepared and presented in an appetizing way. The staff was so courteous and helpful. Whether it was the front desk clerk, the dining room or housekeeping staff we were treated with a genuine respect. We loved our shuttle van drivers--so congenial. I gladly encourage travellers to check into this Holiday Inn location--you wil lnot be disappointed. October 25, 2013
Rated 4.0 out of 5.0 by Great staff We booked in for the night before our flight to Vegas. The staff were amazing and very accommodating we had asked about a good place for wings and mentioned that we wanted to go to the Original wing place ...the staff recommended another place that has beaten the originals out for the last 2 years. Wow the food was great there. The manager (Mark I think) was supper nice and would stay there again before flying out of Buffalo. C.W & Family October 21, 2013
Rated 4.0 out of 5.0 by Great with one glaring exception Like in gymnastics, the routine can look wonderful, but everybody looks to see if you can stick the landing. I have no problem with the hotel but this deserves both a comment and an immediate change. I've stayed here before so I had complete confidence in the property, but the 'fatal flaw' in the logic came out this time. They have a policy that if you are departing before the breakfast bar starts they pack a 'breakfast to go' in a bag. That's rather useful for Buffalo as a lot of flights are early-outs, which is why you stay at this location to begin with. The problem is, believe it or not, the bags they use. There was light rain, and in getting between the parking lot, shuttle bus, and front of the airport the bag got a little damp and just disintegrated, dumping my breakfast on the airport floor. With full hands of luggage, it just got left there. Same thing happened with my traveling associate. Passengers that witnessed it said it is a common occurrence in Buffalo. Please replace the breakfast bags with something of a plastic based material that doesn't immediately dissolve in water. October 21, 2013
Rated 2.0 out of 5.0 by Did not enjoy stay I stayed at the holiday inn due to a good reputation the hotel chain has. I was very disappointed for many reasons. The beds were very uncomfortable. I was surprised to find no mini fridge and microwave in room. The staff was very tight with towels. Stains in the carpet were noticed throughout the hotel. A bottle of water for sale in the bathroom was very tacky and unsanitary. The itinerary emailed to me listed a Buell Avenue in Buffalo not Cheektowaga which sent me to a very bad area of town. The hot tub was broken. I was unable to find a cart for my luggage and had make numerous trips. I am sorry to say I did not enjoy my stay here and would not recommend this hotel to anyone. I will have to think twice before staying at another Holiday Inn. October 20, 2013
Rated 2.0 out of 5.0 by Needs an overhaul We've stayed at several Holiday Inn Express hotels in the past and always had nice rooms. This hotel was not nearly as comfortable. The air conditioner rattled a panel in the wall off & on all night; the bathtub had a large patch of rust under the faucet; room service skipped our room on the 2nd day of our stay; and the pillows on the beds were flat (all 8 of them). October 19, 2013
Rated 1.0 out of 5.0 by Would stay here again We stayed at this hotel for a hockey tournament as it was where we needed to stay through the tournament organization. We, however, would not choose to stay at the hotel. We were given a King Suite for a family of four but could not sleep the first night due to what sounded like a generator or large truck motor running over top of us all night. When we mentioned it to the front desk, they were apologetic and upon returning to the hotel after a hockey game, we were told they could not fix the noise but they would move us to another room. The room was okay but clearly not well taken care of. There was dust everywhere!! And the hot water supply was awful. Even at 5:00am you had to stand for quite some time before any hot water came out of the faucet. I found the rate that we had far too pricey....especially since we had to move rooms, on different floors I might add. Although the breakfast was good, I don't feel the price was a good one for the hassle we endured. And being Priority Club members to boot, I don't feel we received our money's worth. I don't think we will stay at the hotel again :( October 16, 2013
Rated 4.0 out of 5.0 by Convenient location. Property is located near airport, restaurants were within walking distance, shuttle service and staff were great. Overall property was clean, safe and bed was comfortable! October 16, 2013
Rated 5.0 out of 5.0 by Excellent, really helpful staff We stayed just one night en route to Toronto. The hotel was clean and quiet. I cannot stress how helpful the front desk staff were, especially when we had problems returning our hire car to the airport. The free shuttle came and collected us on request, and also took us to a nearby restaurant later. A very good experience. Thank you. October 16, 2013
Rated 1.0 out of 5.0 by No communication I arrived and everything was fine. The room was great and comfortable. I want to return my rental car and they staff at the front desk said just call us and we will be there right away. They are only 2 minutes from the airport. After I dropped off my car I called and they said it would be about 15 minutes. After 30 minutes I called again and after 45 minutes I called again. It took them 50 minutes to pick me up, far from the 15 minutes as promised. I told the driver that pick me up that I was so far not impressed with the service. He comes back to me and said I can see what type of person you are. I held my temper. Who is this guy telling me who I am. If he was an employee of mine, I would have fired him on the spot. When I check in I told them I need a 4:00 AM wake up call and to make sure it is done right because I had to catch a early flight. I set the clock in the room to make sure. I did get my 4:00 AM call from the hotel. The hotel is great, I love Holiday-Inn but the way I was handled was not right, especially me being a Platinum member. The manager did call and apologized and she was adding 10,000 point to my account. October 8, 2013
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