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Rated 3.8 out of 5 by 209 reviewers.
Rated 1.0 out of 5.0 by Very comfortable bed Not a good stay this time. Our room smelled of strong mildew. September 2, 2014
Rated 5.0 out of 5.0 by nice getaway Found this a great place to stay in Cherokee. Location is perfect (across the street from Harrah's Casino); hotel is very clean, rooms well appointed; good breakfast; friendly staff. September 2, 2014
Rated 5.0 out of 5.0 by Great Smoky Mountains Get Away We went to Cheokee for a few days following out anniversary. While we have stayed at other hotels in the area, we have found the convenience of the Holiday Inn Express, the comfort of the rooms and the friendliness of the staff to be what we look for in lodging. The rooms are comfortable and the free wi-fi makes keeping in touch with family and friends very easy. The staff is very accommodating and helpful which made the stay even more relaxing. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast This is our fourth or fifth time staying at this HIX, and we have always enjoy our stay. This is the place we want to stay when we go to Cherokee! Keep up the good work. August 28, 2014
Rated 4.0 out of 5.0 by nO REFRIGERATOR IT HAS BEEN MY EXPERIENCE WITH HI EXPRESS HOTELS TO HAVE A REFRIGERATOR IN THE ROOM AND A SAFE IN SOME ROOMS- THERE WERE NEITHER IN THIS HOTEL.REGARDING HI EXPRESS HOTELS,IN GENERAL, i LIKE THE CONCEPT August 26, 2014
Rated 5.0 out of 5.0 by Better than expected Hotel was nice, staff was nice. People next to us was too loud and rude. August 21, 2014
Rated 5.0 out of 5.0 by Great service and Great room for the money The location was great.The room was large and clean.The staff were friendly and helpful.overall I had a great stay and Will be back. August 20, 2014
Rated 3.0 out of 5.0 Staff needs some supervision Breakfast selection was comparable to other HIE properties, but the hot food trays were mostly empty or full of scraps. Two of the three coffee carafes were empty ad the third needed multiple pumps to get a cup. The dining area also needed some attention. No wonder though, as there was a congregation of morning employees to busy getting their breakfast ahead of the customers. Walking down the first hallway back to my room, three employees were too busy looking at their phones that I had to loudly say excuse me to get them to move out of the walkway. When checking out, the desk clerk didn't even look at me or acknowledge that I was leaving as I dropped off my key. Checking at night was pleasant and the desk clerk was very helpful. Maybe the night manager should go to first shift. There are other nearby lodging alternatives, and although I am a Platinum IHG member I will seriously consider staying down the street on my next visit to Cherokee. August 20, 2014
Rated 5.0 out of 5.0 by Front desk When calling to make reservations phone answering time is long. Front desk people did good job, Dave, David, Kat, Teressa August 17, 2014
Rated 5.0 out of 5.0 by A return visitor The hotel is located across the entrance to Harrah's casino, very convenient if you wish to go. The only improvements, there was a previous guest towel left behind the door and I would prefer to have a bar of soap for both the shower and the sink. Everything else was great. They have extremely comfortable beds, sheeting and pillows. I had hoped to use the pool but do to only a one night stay, there just was not the time. I will stay here any time I visit Cherokee. August 16, 2014
Rated 3.0 out of 5.0 by Great large room When we entered the room we were very surprised to see the size of it. Looked very clean. Everything was great until we went to bed that night a found a 2 inch patch of dried blood on the comforter. August 14, 2014
Rated 1.0 out of 5.0 by Oh No No No! Well we were winner's at the Casino but not at this Holiday Inn. Beds were very very uncomfortable, could not sleep because of loud noise above our room, outside our door and windows! Wanted the top floor but told that only SMOKERS allowed up there? Why would a hotel allow smoking in rooms anyway. Scary? August 14, 2014
Rated 3.0 out of 5.0 by rooms I had booked a non smoking when we got there we had a smoking room. Im so tired of booking one thing and getting another we did get a discount but still our luggage smelt like smoke. August 14, 2014
Rated 5.0 out of 5.0 by Go with the name you know. Doesn't matter where my travels take me Holiday Inn Express is the one thing I never have to worry about. Familiar, clean and friendly staff always make me feel relaxed and rested whether I'm working or vacationing. Holiday Inn Express in Cherokee enabled us to get away from the casino for awhile and relax and enjoy the area. Room was spotless and the staff as always was very friendly and accommodating. We'll be back! August 13, 2014
Rated 5.0 out of 5.0 by Sleep Comfort Everything was very nice at the Hotel. The only problem my husband and I had was how uncomfortable the mattress was on the bed. It was very hard and upon wakening we both had back and shoulder aches. It would be very nice if mattress was upgraded to pillow-tops. August 11, 2014
Rated 5.0 out of 5.0 by great service staff at this hotel are hard working and courteous. They have a very caring attitude toward guests. Room was very clean. I did not realize the curtains would close to cover the sheers and darken the room. Saw my mistake the next morning. I will certainly stay here on my next visit. Thank you for enjoyable experience and making my daughter's birthday pleasant. August 9, 2014
Rated 5.0 out of 5.0 by Met my expectations. When traveling for business you expect what you pay for, a clean, quiet, safe room. A room at least commensurate to your own bedroom. A comfortable bed, clean place to take a shower, room temperature is always a priority, someplace to get some exercise, and grab some breakfast on the way out in the morning. This location met my expectations. August 8, 2014
Rated 2.0 out of 5.0 by uncomfortable and outdated We found this property in need of remodeling/updating, in particular the cooling and heating unit. The unit ran 100% and required ongoing adjustments (up or down) during waking and sleeping hours. The breakfast area is very cramped. The mattress was well worn and all pillows were soft, even those encased as firm. The patio area reaked of cigarettes due to ashtrays not emptied for quite sometime. In fact one morning several staff members were lingering over breakfast and I thought at least one of them could be sprucing up something. August 8, 2014
Rated 5.0 out of 5.0 by Side Trip Great stay and GREAT breakfast buffet. Only wish they had a shuttle to casino. Difficult walk if you have knee problems. August 8, 2014
Rated 3.0 out of 5.0 by Good location. Typical Holiday Inn experience. Everything was average to slightly above average but the insulation/construction between rooms is a joke. We were awoken extrememly early in the morning following a late night at the casino (about a 200 yard walk away) as people were laughing at 6.30. Seriously?? Who laughs at that hour??! We could hear every word they were saying. As long as you're okay with this, then this isn't a bad hotel to stay in and it has great accessibility to the Harrahs Casino. August 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Cherokee, NC We felt totally safe when we walked around the area. The hotel, inside and out was very clean. Internet and air conditioning worked efficiently. The staff was very friendly, helpful and knowledgeable. There was up to 16 members of our family there at one time and each one enjoyed their stay here. There were many choices for breakfast and everything we tried was very good. It is a very convenient location and we will be staying here again. August 3, 2014
Rated 1.0 out of 5.0 by Price At check in I signed an amount that acknowlege the price. That price did not reflex what was charged to my card. When the reservation was made on line and room type was request that was not what was recieved. I had to sleep on the floor the first night. The hotel had nothing to offer me to sleep on except for SHEETS!!! No blanket!!!! The hotel staff was very rude when I asked if I was going to get a discount. They said the cost of the rooms was the same no matter what type. I said but that was not what I reserved. I do understand that Cherokee had a ballgame going on but priority should go to the reservation. Plus if they did not have the room type why was we told they did. I requested a King Suite and recieved a standard King room. Then the second night we got changed to another room. August 1, 2014
Rated 2.0 out of 5.0 by Equipment Exercise equipment broke.business center computer broke.worst holiday in never.first time I was disappointed in a holiday inn. July 30, 2014
Rated 4.0 out of 5.0 by IHG STATUS NOT ACKNOWLEDGED I HAD TO ASK FOR UPGRADE AND SNACK BAG. IT WAS NOT OFFERED. THE HOTEL NO LONGER HAS REGULAR DECAF TEA. THERE ARE A LOT OF SENIORS WHO WANT THIS. THE SOAP THEY GIVE YOU IN YOUR ROOM IS WHAT YOU WOULD THROW AWAY AT HOME. IT IS ONLY A SLIVER. THE POOL AREA WAS DIRTY AND FULL OF CIGARETTE BUTTS WHERE THE STAFF WOULD TAKE A BREAK RIGHT OUTSIDE OF THE DOOR. July 30, 2014
Rated 5.0 out of 5.0 by Great location Everyone was great from front desk to housekeeping. Clean rooms, beds way to comfy wanted to take them home like sleeping in a cloud. July 30, 2014
Rated 2.0 out of 5.0 by Saturday 7am trash truck wake up call Very clean and comfortable beds, but tough to sleep when you can hear conversations in adjoining rooms. The kicker was a trash dumpster pick up on Saturday at 7am. July 30, 2014
Rated 2.0 out of 5.0 by No sleep Good location. Have stayed here before with no problems. Someone above us stomped for two nights. All night the last night. Just got an I'm sorry people can be inconsiderate. July 27, 2014
Rated 3.0 out of 5.0 by room Price costly for this motel. parking is poor. I got locked out of the building the morning I was leaving. The room key would not open the back door. This was at 0900. July 26, 2014
Rated 4.0 out of 5.0 by Clean and convenient When visiting Cherokee to play at the Casino this property is a great alternative to the expensive and usually unavailable rooms at the casino property. Walk across the street and you are there. Breakfast is a bonus. July 24, 2014
Rated 5.0 out of 5.0 by Excellent Location The location for this Inn was perfect for a short getaway with friends. They chose to stay at the Casino and were surprised at our choice at first, but after seeing our room they vowed to change location on their next trip due to value and overall appearance of this Inn.. July 22, 2014
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