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Rated 3.7 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Go with the name you know. Doesn't matter where my travels take me Holiday Inn Express is the one thing I never have to worry about. Familiar, clean and friendly staff always make me feel relaxed and rested whether I'm working or vacationing. Holiday Inn Express in Cherokee enabled us to get away from the casino for awhile and relax and enjoy the area. Room was spotless and the staff as always was very friendly and accommodating. We'll be back! August 13, 2014
Rated 5.0 out of 5.0 by Sleep Comfort Everything was very nice at the Hotel. The only problem my husband and I had was how uncomfortable the mattress was on the bed. It was very hard and upon wakening we both had back and shoulder aches. It would be very nice if mattress was upgraded to pillow-tops. August 11, 2014
Rated 5.0 out of 5.0 by great service staff at this hotel are hard working and courteous. They have a very caring attitude toward guests. Room was very clean. I did not realize the curtains would close to cover the sheers and darken the room. Saw my mistake the next morning. I will certainly stay here on my next visit. Thank you for enjoyable experience and making my daughter's birthday pleasant. August 9, 2014
Rated 5.0 out of 5.0 by Met my expectations. When traveling for business you expect what you pay for, a clean, quiet, safe room. A room at least commensurate to your own bedroom. A comfortable bed, clean place to take a shower, room temperature is always a priority, someplace to get some exercise, and grab some breakfast on the way out in the morning. This location met my expectations. August 8, 2014
Rated 2.0 out of 5.0 by uncomfortable and outdated We found this property in need of remodeling/updating, in particular the cooling and heating unit. The unit ran 100% and required ongoing adjustments (up or down) during waking and sleeping hours. The breakfast area is very cramped. The mattress was well worn and all pillows were soft, even those encased as firm. The patio area reaked of cigarettes due to ashtrays not emptied for quite sometime. In fact one morning several staff members were lingering over breakfast and I thought at least one of them could be sprucing up something. August 8, 2014
Rated 5.0 out of 5.0 by Side Trip Great stay and GREAT breakfast buffet. Only wish they had a shuttle to casino. Difficult walk if you have knee problems. August 8, 2014
Rated 3.0 out of 5.0 by Good location. Typical Holiday Inn experience. Everything was average to slightly above average but the insulation/construction between rooms is a joke. We were awoken extrememly early in the morning following a late night at the casino (about a 200 yard walk away) as people were laughing at 6.30. Seriously?? Who laughs at that hour??! We could hear every word they were saying. As long as you're okay with this, then this isn't a bad hotel to stay in and it has great accessibility to the Harrahs Casino. August 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Cherokee, NC We felt totally safe when we walked around the area. The hotel, inside and out was very clean. Internet and air conditioning worked efficiently. The staff was very friendly, helpful and knowledgeable. There was up to 16 members of our family there at one time and each one enjoyed their stay here. There were many choices for breakfast and everything we tried was very good. It is a very convenient location and we will be staying here again. August 3, 2014
Rated 1.0 out of 5.0 by Price At check in I signed an amount that acknowlege the price. That price did not reflex what was charged to my card. When the reservation was made on line and room type was request that was not what was recieved. I had to sleep on the floor the first night. The hotel had nothing to offer me to sleep on except for SHEETS!!! No blanket!!!! The hotel staff was very rude when I asked if I was going to get a discount. They said the cost of the rooms was the same no matter what type. I said but that was not what I reserved. I do understand that Cherokee had a ballgame going on but priority should go to the reservation. Plus if they did not have the room type why was we told they did. I requested a King Suite and recieved a standard King room. Then the second night we got changed to another room. August 1, 2014
Rated 2.0 out of 5.0 by Equipment Exercise equipment broke.business center computer broke.worst holiday in never.first time I was disappointed in a holiday inn. July 30, 2014
Rated 4.0 out of 5.0 by IHG STATUS NOT ACKNOWLEDGED I HAD TO ASK FOR UPGRADE AND SNACK BAG. IT WAS NOT OFFERED. THE HOTEL NO LONGER HAS REGULAR DECAF TEA. THERE ARE A LOT OF SENIORS WHO WANT THIS. THE SOAP THEY GIVE YOU IN YOUR ROOM IS WHAT YOU WOULD THROW AWAY AT HOME. IT IS ONLY A SLIVER. THE POOL AREA WAS DIRTY AND FULL OF CIGARETTE BUTTS WHERE THE STAFF WOULD TAKE A BREAK RIGHT OUTSIDE OF THE DOOR. July 30, 2014
Rated 5.0 out of 5.0 by Great location Everyone was great from front desk to housekeeping. Clean rooms, beds way to comfy wanted to take them home like sleeping in a cloud. July 30, 2014
Rated 2.0 out of 5.0 by Saturday 7am trash truck wake up call Very clean and comfortable beds, but tough to sleep when you can hear conversations in adjoining rooms. The kicker was a trash dumpster pick up on Saturday at 7am. July 30, 2014
Rated 2.0 out of 5.0 by No sleep Good location. Have stayed here before with no problems. Someone above us stomped for two nights. All night the last night. Just got an I'm sorry people can be inconsiderate. July 27, 2014
Rated 3.0 out of 5.0 by room Price costly for this motel. parking is poor. I got locked out of the building the morning I was leaving. The room key would not open the back door. This was at 0900. July 26, 2014
Rated 4.0 out of 5.0 by Clean and convenient When visiting Cherokee to play at the Casino this property is a great alternative to the expensive and usually unavailable rooms at the casino property. Walk across the street and you are there. Breakfast is a bonus. July 24, 2014
Rated 5.0 out of 5.0 by Excellent Location The location for this Inn was perfect for a short getaway with friends. They chose to stay at the Casino and were surprised at our choice at first, but after seeing our room they vowed to change location on their next trip due to value and overall appearance of this Inn.. July 22, 2014
Rated 1.0 out of 5.0 by Worse Experience of all My Travels We arrived early and were greeted poorly. The lady who handled check-ins was not at the desk and when I found her, she acted as if I had interrupted her personal time and hardly spoke, mumbling something about lunch. After walking by me with barely a grunt, she informed me that they did not allow early check-in and they were way too busy to be bothered with that. She could not help us and we need to leave. (You should know there were exactly three cars in the entire parking lot so I am not sure what was meant by they were too busy.) In a harsh tone she said, "Do not return until after 2 :30." My husband tried to lighten the situation with a comical comment and another gentleman who worked there just replied with a rude comment, that came off as racial (my husband and I are an inter-racial couple and I have never seen someone glare at us the way these two individuals did, nor have I heard a directed racial comment like this man made). These staff members made us so uncomfortable that when we returned at 2:30 (exactly) I asked if it were possible to cancel our second night. I think this made the lady and gentleman realize how they had been perceived. I was allowed to cancel the second night. After that was handled, the service seemed to drastically improve. But there was no excuse for the degree of rudeness we experienced. July 21, 2014
Rated 5.0 out of 5.0 by MATTRESS VERY UNCOMFORTABLE, GREAT SERVICE THE SERVICE IS EXCELLENT. OUR AC UNIT MADE A LOUD NOISE THE FIRST NIGHT ALL NIGHT SO THE NEXT MORNING MY HUSBAND TALKED TO THEM AND THEY COULD NOT FIX SO PUT IN A NEW UNIT. BUT THE MATTRESS WAS VERY VERY UNCOMFORTABLE. NEEDS A NEW MATTRESS!!! July 21, 2014
Rated 1.0 out of 5.0 Unable to Relax On July 17th, 2014 after a LONG day of riding on a touring motorbike we wanted to spend time in Cherokee and relax, little did we know a whole basketball team booked in the hotel. Kids were running up and down the hallway, screaming and doors was slamming. I called the front desk and complained and they did nothing. July 21, 2014
Rated 5.0 out of 5.0 by Blankets love staying at the hotel but the blankets could be morel like quilts , the small blue ones only cover 1/2 the bed and they are thin, with me having poor blood circulation I need thicker blankets to keep warm July 19, 2014
Rated 5.0 out of 5.0 by Perfect location to casino Excellent experience from ease of check in to ease of check out. The hotel is clean and extremely convenient to the casino. A must stay in Cherokee! July 16, 2014
Rated 4.0 out of 5.0 by Great location and staff Always a good place to stay in Cherokee, not only a great location but they done some upgrades to the motel. Really good people, we got an upgrade to a much better room with out asking, just by being platinum members. Now if they would just in large the breakfast room this would be the best motel in town. July 15, 2014
Rated 5.0 out of 5.0 by great service. the hotel was clean. the staff friendly. beds were comfortable. breakfast bar had great selection and food was good, July 15, 2014
Rated 5.0 out of 5.0 by Sparkling Inside and Out We were very comfortable at the Cherokee Location. Parking was very adequate for such a busy place. July 15, 2014
Rated 5.0 out of 5.0 You pleased six people I and my five sisters stayed and some had never stayed in a HI. They were impressed with everything. One you never please type person was actually impressed. We would all six stay. July 14, 2014
Rated 5.0 out of 5.0 by Thanks Great location. I wish you wold update eh bathrooms in the rooms, as they are a little older. Other than that, typical hotel room, awesome pillows, great location you can walk to casino, and thin walls. LOL! July 11, 2014
Rated 3.0 out of 5.0 by Motorcycle traveler God room with a great mattress. No covered parking for motorcycle. Breakfast area was dirty and no staff available for over 20 minutes in that area. July 11, 2014
Rated 4.0 out of 5.0 by OK This hotel is not as good as other Holiday Inn Express that I have stayed in. July 11, 2014
Rated 4.0 out of 5.0 by Clean, comfortable This was not our first stay at the Holiday Inn Express @ Cherokee. We have always been satisfied with the great service, clean rooms and convenience of this location. The staff is friendly, helpful and courteous. We will be back, as this is OUR "place" to stay when in Cherokee. Chris July 8, 2014
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