Rated 2.0 out of 5.0 by georgia7 Disappointing.
I am a Priority Club member and so stayed at this Holiday Inn Express for 3 days. I spent most of my time at the Harrah's Cherokee Casino and so can only comment on one thing. On the day when I was supposed to check out I requested a wake up call and though the front desk personnel told me it was all set, I never got a call. This made me miss my work and my heart medicine.
When I mentioned this to the front desk while checking out later at 1100 hrs, they just said it was too bad. This is inexcusable.
April 4, 2013
Rated 4.0 out of 5.0 by Elfgal Nice Place
We generally stay here when we visit the casino and like it very much
March 18, 2013
Rated 5.0 out of 5.0 by awallace58 Comfortable beds
Great room and comfortable bed..Very close to the casino and will certainly be back...
March 16, 2013
Rated 3.0 out of 5.0 by RTh62 Ants in bathroom
Bed was comfortable and room was nice. The first morning after our first night stay we notice ants crawling on the sink in the bathroom. When we reported it we were told that had been a problem in the past and it was thought to be taken care of. Evidently not! They did not have another handicap room to move us to we went ahead a stayed the second night since the room wasn't overrun with ants and other hotels we full. We were given a $20.00 discount for one of the nights. I hope they took care of their ant problem before the next guests came in. Also the room had no mini-fridge or microwave. The is the first place in a long time we haven't had the amenities.
I would recommend this hotel except for the ants.
March 14, 2013
Rated 2.0 out of 5.0 by BEFII FAR BELOW EXPECTATIONS
THIS IS A FACILITY NEEDING TO BE UPDATED. THEY ALSO FALL VERY SHORT OF THE SERVICE ONE NORMALLY GET AT A HIE. NO REFERENCE TO PRIORITY CLUB STATUS.
OVERALL VERY DISAPPOINTING.
March 11, 2013
Rated 3.0 out of 5.0 by Unpleased59 Would not recommend!
No acknowlegdement of Priority Club memebers! The rooms have no refridgerators or microwaves, no cookies or fruit in the lobby! The first morning, bacon was added to the breakfast bar, right before the end of the service. The second morning, again we smelled the bacon, but it was NEVER served to the paying customers, instead, when we walked by one of the offices, ten to fifteen employees were enjoying breakfast with the bacon that smelled up the front lobby. We did not notify local management, because we assumed they were part of the "bacon eaters." The third morning, it was at TOTAL disaster. Most everything had run out! The employee, in charge of breakfast, was pretty rude when I asked for certain items to be refilled! The lowest service Holiday Inn Express we have ever stayed at!
February 21, 2013
Rated 5.0 out of 5.0 by eddief great service
excellent service and facilitiies. great location and frindly staff.
February 17, 2013
Rated 5.0 out of 5.0 by shorebreak Great Service Here
The hotel is very clean and the staff is very accommodating. Great property... We will be back for sure.
February 13, 2013
Rated 3.0 out of 5.0 by Parker41 No fridge, & bathtub drainage problem
Usually, love this place.
But this time, room conditions where not meet.
February 8, 2013
Rated 5.0 out of 5.0 Comfortable room
I found the property to be nice. The food selection was not that extensive.
January 31, 2013
Rated 4.0 out of 5.0 by nukept Nice stay for a fair price
We enjoyed our stay. Spent three nights and two days at the hotel. Breakfast was good and hot with a good selection. Desk service was excellent. The exercise room is a little sparse with two treadmills and one recumbent bike. My one negative comment surrounds housekeeping service. We were out of our room between 9 am and 4 pm each day. During this period, no one from housekeeping attended to our room. It wasn't until about 4:30 pm each day that housekeeping knocked on our door and asked if we needed anything. This could have and in my opinion should have been done earlier in the day. I saw several housekeeping personnel in hallways in the morning prior to leaving each day.
January 4, 2013
Rated 5.0 out of 5.0 by Gardner4 Been there,done that and hope to visit again.
We have visited Cherokee before and when possible stay at Holiday Inn Express. Staff friendly, know the region and the facilty is located for exploration of WNC. No brainer.
December 26, 2012
Rated 5.0 out of 5.0 by kmossbmw Comfortable bed.
Enjoyed my stay at HIE. Bed was super comfortable. Pillows were ok. Really like the coverlet on the bed instead of a bed spread. This is much cleaner. Overall very nice.
December 7, 2012
Rated 4.0 out of 5.0 by bj98 room
When we got to the hotel the regular non-smoking room we requested on line was not able so the associate give us one of the suites for the price of the regular price.
November 30, 2012
Rated 5.0 out of 5.0 by Penelope85 Great Service
This is the second time I have stayed at this Holiday Inn and everything was excellent both times. Would recommend this hotel to everyone.
November 29, 2012
Rated 3.0 out of 5.0 by madmax room
basically clean but not thoroughly cleaned around room edges and bathtub. bathtub was very slow in draining. thought it was odd to be in a suite with no TV in front of sitting area (only TV in bed area).
November 28, 2012
Rated 1.0 out of 5.0 by pansy Front Desk and maid service
Bad experience, had earrings stolen from my luggage. Was told by front desk they did not have safety deposit box at front desk so that meant me taking my computer and kindle to my car every time I left hotel. Spoke to manager when I got home about missing earrings and was told he could not do anything about that. At that time I was told the front desk did have safety box for valuable. Some training for front desk would go along way to insure guests valuables being kept safe.
Would not recommend this property and will not stay here again.
November 26, 2012
Rated 2.0 out of 5.0 by MomViv50 Smoking room
We reserved a non smoking room with two beds. We arrived to a one bed smoking room. Everything else was sold out I was told. After I complained we did get two beds, STILL a smoking room. If your not a smoker you should know how bad it was. We had to open the window on a cold night just so we could sleep. It was bad.
The hotel was within walking distance from the casino but if its cold outside you will be driving. Which is not that bad.
Overall good location to casino, good breakfast, the room was clean. The only problem was the smoking room!
November 17, 2012
Rated 4.0 out of 5.0 by jep4me A bit less then I expected....for Holiday Inn Express
I have stayed at many Holiday Inn Expresses, as far as this property it was fairly new, nicely decorated and comfortable. To me the price was higher then normal, and the room did not have a microwave or a fridge. The pancake machine broke two out of four of the mornings we were there. Room Housekeeping could use a bit of a boost. Beds where thrown together, we had a spill and there was a small spot on the sheet housekeeping never changed the sheet. All they did was change towels, in my girls rooms the dirty towels were not removed from the room. They laid on the floor and housekeeping left clean towels. They never replaced the shampoo or conditioner. Also, it was fall when we visited and the leaves where on the ground they would stick to our fit and then be tracked into the room. We did our best to clean them up, but the room was never vacuumed the entire time we were there. A bit disappointing, I am used to the room looking like we just checked in every night upon arrival. May think twice before staying at this property for an extended stay.
November 16, 2012
Rated 5.0 out of 5.0 by Rhicks Excellent Stay
This is a great hotel while visiting Cherokee and the Casino. Staff was great. Couln't have had a better stay unless I would have won a little $$$ at the casino.
November 11, 2012
Rated 2.0 out of 5.0 by Hixvet Smoking fumes in nonsmoking room!
I used website to reserve a std room requesting nonsmoking. While en route I received call saying nonsmoking std room was not available, was offered a nonsmoking suite at a "discount" that was much higher than the std room booked. The room had lots of cigarette smoke preventing much sleep. I had to open windows - it was quite cold - to try to flush out and get fresher air.
Also too noisy: clowns next door had tv on loud at 2 AM!
This was one of the worst hotel stays ever for me, and I frequent HIX. This was more like a cheap motel, and I paid a lot more than I wanted to.
Breakfast had limited choices and dirty tables.
No recognition of platinum status.
I will not give this hotel any more business.
November 10, 2012
Rated 5.0 out of 5.0 by JoAnneM clean rooms,comfortable bed, great location
Came to Hoilday Inn Express for a 3 day weekend, during the week. The location is great with walking distance to casino. We came for motorcycle riding and could venture in different directions for day rides. It was nice to have a hot breakfast before starting out.
The staff was very professional and knowledgeable of the surrounding area. After a nice day of riding we could rest in a quite hotel before heading out for the evening.
I would recommend this hotel to anyone. I will be back next year for the beautiful scenery.
November 7, 2012
Rated 4.0 out of 5.0 by markoatl Comfortable bed and good service
Staff was great, Breakfast was great, the Lady that took care of the kitchen for sunday breakfast awesome, as she work by herself
November 3, 2012
Rated 5.0 out of 5.0 by notchoosinganame47 Quite good for a getaway night
Overall the Holiday Inn was great. Only complaint was a pretty strong bleach smell in the bathroom when we arrived. Enjoyed breakfast, liked decorations on the wall, good price, good location, staff was repeatedly very helpful, would happily stay here again or recommend property.
October 29, 2012
Rated 5.0 out of 5.0 by nashe closer walk
This was a good deal. nice rooms. clean. good staff. great coffee and breakfast in the morning for free. It is a closer walk to Harrah's casino than Harrah's own parking lot. The only minor downside: noises from hallway,next room were easily heard in room
October 23, 2012
Rated 3.0 out of 5.0 by Jim30327 ok stay...typical Holiday Inn Express
Typical Holiday express location.....very low water pressure in shower. Hallway smelled like smoke even though it was a smoke free floor....room was ok...
October 23, 2012
Rated 5.0 out of 5.0 by tshort great stay
Loved the location, clean rooms, comfortable beds, friendliness of staff, breakfast, great price. Will be back.
October 22, 2012
Rated 5.0 out of 5.0 by Sphod Attentive Staff
Walking distance to the casino, great breakfast in the morning, and nice/comfortable rooms. The staff is always attentive. We go several times a year and really enjoy the pool in the summer.
October 20, 2012
Rated 3.0 out of 5.0 by Casino2012 Its a place to lay your head
The place has potential and could have been much better than it was. The management should check to make sure all is in order before they allow a guest to check-in. The toilet didn't flush and we had to deal with that for two days ... NOT GOOD. Service was not good either; for example, the tissue wasn't changed after it was empty the first day. On a good note, the desk clerk was very nice and really professional upon check-in. After he was off duty, the staff was not to be found.
October 19, 2012
Rated 4.0 out of 5.0 by Tricia61 NIce hotel
Staff were very polite and helpful. Hotel was nice and clean. I would stay here again.
October 19, 2012