Rated 3.6 out of 5 by 205
Rated 1.0 out of 5.0 by RICHARD1841 ABSOLUTE WORST HOTEL IN THE HOLIDAY INN CHAIN
Problems from minute I checked in - during stay - and at checkout. Luggage carts were broken and uncleaned.
New desk clerk checked me in under the wrong name and room number. Given a smoking room after check in - though requested a non smoking room. First room assigned was missing TV - and furniture was old and should be discarded.
Reassigned a second room that smelly - and though a non smoking room-- smelled musty . Had to visit a local drug store to purchase disinfectant sprays to make the room livable. Floors had refuse from previous guest, and were dirty.
Keys to new room did not work - had to return to desk for new keys.
Second day - room not swept -no replacement coffee cups or coffe packets-again - keys did not work. Tub and shower had rust and corrosion., Ice machine was broken. Furniture was old and worn.
No pool or exercise room because "under construction for the past 6 months".
Was checked out at wrong rate - and had to return to hotel to correct the rates charged. Was neither offered nor given 500 reward point options.
The worst hotel I have experienced as a platinum member.
July 31, 2015
Rated 2.0 out of 5.0 by Meme B New management has a lot of work ahead of them
I was disappointed in the state of this hotel. I understand the new management just took over, but I feel the front desk should have advised guests upon check in that the pool, exercise room, business center, ice machines and vending machines were not working. The handicap room I had requested for my parents was no longer available, and the two rooms I was given smelled musty - however, they were clean. My husband reminded me, we were there to visit family - so the hotel was just a place to sleep.
July 31, 2015
Rated 5.0 out of 5.0 by Becca29 Friendly service and comfortable bed
Great location! Excellent service! Comfortable room!
July 30, 2015
Rated 5.0 out of 5.0 by trx35 Excellent hotel for families
The hotel can accommodate our family of 5 in one room. The free breakfast is terrific bonus. the location is great for breaking up the drive to the Outer banks.
July 29, 2015
Rated 2.0 out of 5.0 by Bro10 Great bed Bad service
I was totally not satisfied with my stay. They could have held my reservation.It was only 10:00pm when we checked in.
July 27, 2015
Rated 3.0 out of 5.0 by Peter @PA My stay at the Chesapeake Holiday Inn Express
Furniture needed replacing. There were large pieces of laminate missing from several pieces, as well as deep scratches and dents.
July 27, 2015
Rated 2.0 out of 5.0 by Oldroom Room was very run down
Room very run down. Holes in carpet. Rust stains in tub. Tub faucet continual drip. Desk staff short when asked to endure honors number entered.
July 25, 2015
Rated 3.0 out of 5.0 by rick1913 Update Rooms
Staff was excellent. Room and bath room need to be updated. The room had an odor.
July 23, 2015