Rated 3.5 out of 5 by 51
Rated 5.0 out of 5.0 by talladega429 Excellent Experience
Beating your brains out really requires a place to unwind. The location is reasonably close to downtown NORFOLK and really good for my work on the waterfront. The setting is in the trees away from traffic, but close enough to various resturants, Sears and Walmart, along with a nice mall. I have returned three times this year, 2013.
April 12, 2013
Rated 5.0 out of 5.0 by Chief48 Hot water problem fixed
After talking with the GM and being assured the problems were fixed with the hot water and her promise to add points as offered, I used this hotel for my next stay in Chesapeake. Everything was as it should be......Nice clean room, friendly staff and excellent choices at the breakfast bar. Will be staying there again next week.
April 12, 2013
Rated 2.0 out of 5.0 by Chief48 No Hot Water
As HIE rooms go room 302 was nice and very clean on the surface. My poor review is based on one issue that was not handled to my satisfaction. On my first morning I took a shower with barely warm water......it wouldn't even steam up the mirror. On departing for the day I told the attendant at the front desk about the problem to which she responded that she would take care of it.
The next morning same deal, rushed through a cold shower...shame on me for not checking it the night before. Again I complained at the front desk when checking out. This time the lady identified herself as the asst. GM and assurred me that it would be taken care of and a plumber called if needed. She offered to add points to my priority club for my inconvenience. I just checked my account....no extra points added so who knows if the hot water was fixed. If everyone had done what they said they would do I would not have written this and given a good review. If the manager had just apolgized and given the points she promised, I would not have written this. DO WHAT YOU SAY YOUR GOING TO DO.
March 20, 2013
Rated 5.0 out of 5.0 by theus Clean room and friendly staff.
Friendly staff always at this H.I.E. Stayed twice within a month and received excellent service. Would recommend it to others.
February 25, 2013
Rated 4.0 out of 5.0 by ifihadahifi Friendly service, clean and comfortable rooms.
We reserved this location not realizing how far it was from the airport (There are 2 closer) and the Va Beach/Norfolk traffic can be a bit problematic getting here but that's the only downside. Otherwise, this Holiday Inn Express delivers on the consistent level we've come to expect from this brand - clean, comfortable and reasonably priced.
January 21, 2013
Rated 4.0 out of 5.0 by MongoSC Good Value
Excellent room with a huge siting area and plenty of space. Great value.
January 19, 2013
Rated 4.0 out of 5.0 by RKH2012 Comfortable Rooms Quiet Location
We had two families and asked at reservations for two adjoining rooms. When we arrived at the property, we were told that this could not be accommodated. While working with the front desk, Peaches, was able to review the rooms and secured two rooms together. It made our stay very pleasant. The complimentary breakfast is a great deal and decent food. Appreciate the fruits and cereals. As a side note, I had to identify myself as a Priority Club member which surprised me since I booked the rooms through the Priority Rewards website.
We had an issue where something was left in the room by my young son. We realized it after check-out, called the hotel's front desk and they retrieved the item and held it for us. That was spectacular to have that service and attention to detail to our items.
January 5, 2013
Rated 4.0 out of 5.0 Great Service
Through all of my travels, this hotel makes me feel comfortable. It is very easy for me to settle in.
The staff are excellent and very helpful. The beds are always great, I think I sleep better here than in my own bed, and that's saying something!
I am not a fan of the breakfast, but that's usual for me. For a hot continental type of meal, it is good and there are always things to choose from.
December 6, 2012
Rated 5.0 out of 5.0 by Islander Very nice hotel, accessible and quiet
We were travelling for holidays and enjoyed our stay at the Chesapeake Holiday Inn Express. We may have stayed longer but it was hotel policy to not reduce the room rate when the online rates for the same room were lower. We would have had to check out and check back in ( a nuisance).
October 27, 2012
Rated 4.0 out of 5.0 by mary777 Great Staff and Comfortable Stay
We were treated very well by a warm and friendly staff. I have stayed at this hotel before and have always been happy.
October 27, 2012
Rated 1.0 out of 5.0 by HGMV Horrible customer service
Front desk customer service (night) needs to be retrained. Bad attitude.
October 15, 2012
Rated 1.0 out of 5.0 by HGMV Bad customer service
One front desk receptionist was very rude. Talked over customer, won't let customer finish his sentences. Snatched the keys from customer's hand. Horrible attitude.
October 15, 2012
Rated 3.0 out of 5.0 by Charly58 Not what we expected
We normally stay at the Springhill on Gumm Rd 3 or 4 times a year- that not being there any longer we decided to try Holiday Inn. We were excited to stay there because every other one we have stayed in has been new & redcorated. The first night our room was very disapointing; the air conditioner was so loud we had to turn it off, sink was dirty, my husbands white socks were very dirty after walking on the carpet. I called the front desk at 10 p.m. and complained- I was told the manager could put us in a new room the next morning. They did and it was better, somewhat. The air unit was too cold to let run all night, so we were hot, waking up in the middle of the night. The staff was very friendly and were willing to help; on the morning we checked out a manager helped me carry something to our car. This was not their fault its just an old property.
October 12, 2012