Rated 3.5 out of 5 by 251
Rated 4.0 out of 5.0 Staff with hospitality
The male staff who always check me in welcomes me warmly and recognizes me very well.
I don't need to worry about anything, even when I check in very late at night, or when I make an irregular reservation.
February 9, 2016
Rated 3.0 out of 5.0 by jekneelee Not the best
This was not the best Holiday Inn (Express or other) that I have stayed at.
February 8, 2016
Rated 5.0 out of 5.0 by Kay19 Welcoming staff
We arrived and were welcomed by the late afternoon desk person who had just baked delicious cookies and let us know there was coffee available at any time and if there was anything we needed just give him a call. We were there for a sad occasion and had just traveled 9 1/2 hrs ; we were truly WELCOMED HOME. My husband is a Platinum member.
February 5, 2016
Rated 4.0 out of 5.0 by Sherlock62 Great Staff.
Front Desk clerk was friendly and efficient. The room was comfortable with good amenities. Close by to many nearby eating establishments.
January 25, 2016
Rated 5.0 out of 5.0 by petegci Great Hotel Needing Small Upgrades
Frank at the front desk was outstanding. The furniture is a little dated, but he did explain that all was being replaced in the next 6 months. pool and Fitness Area was in the middle of renovations, but I didn't want to use them. They are supposed to be operational in April 2016. The breakfast was appealing. I would definitely stay again.
January 25, 2016
Rated 2.0 out of 5.0 by mrsscott93 Disappointing Customer Service
I lodge at Holiday Inn Hotels at least 3-5 imes a year.The service that I received at this particular branch was unsatisfactory to say the least. The clerk, failed to greet us upon check in; she has only asked the name on the reservation, where to sign, and she was done. Then neither of the two keys worked, so I went down stairs and notified the clerk and she fixed them without exchanging any words whatsoever. Then, we were expected to check out early because of renovations to our room. The contractor came in our room without any warning, looked at my husband and said no one is supposed to be here, and left. The MOD did comp is a nights stay for the inconvenience, however the following day the same clerk that barely spoke to us upon check in retaliated against my husband by not verbally acknowledgimg my husband, making him wait, and then having an attitude with him. Oddly, the food service and cleaning crew had the best customer service. Maybe they should be at the front desk.
January 12, 2016
Rated 4.0 out of 5.0 by Dang3165 Bad location
When I booked the hotel and saw it was located in Chesapeake I assumed it was more centered and located in a better part of town. Although the hotel was nice and for the most part a quiet place to stay, it was a hassle having to get anywhere based on where it was located!
December 23, 2015
Rated 5.0 out of 5.0 by KGPpoppop Great stay!
Close to anything needed and close to my destination. I would and will stay here again!
December 20, 2015