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Rated 4.0 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by convenient stay and pretty comfortable. i travel to clearwater every couple of months for some studies. I have stayed at this Holiday Inn Express every single time. I feel that I get a great deal for the rates that they charge. the staff are excellent and willing to please. They also have a great shuttle service which saves me on renting a car. the breakfast is always well organized and the place is always clean. They started their new renovations and the place looks brand new again. thanks for all your help when I am there. July 8, 2014
Rated 5.0 out of 5.0 by Great Property and Great Location The staff were always friendly, helpful, and truly cared about the customers. The property was clean and up-to-date and the room was quite comfortable (loved the walk-in shower). The location is fantastic -- easy to get to the beaches and shopping, as well as Tampa. July 5, 2014
Rated 5.0 out of 5.0 by The staff make the property great! The employees of this hotel are the greatest. They made me feel welcome and cared for during my entire stay. June 28, 2014
Rated 5.0 out of 5.0 by Staff is like visiting Grandma's House The staff cared about my stay as much as I did, and although a few problems emerged, they were on top of them so quickly you forget they even happened. The rooms are quiet so you dont hear what happens next door, which leads to a peaceful night's sleep. The showers are the most amazing space I have EVER seen in a hotel.. THEY ARE A MUST SEE. June 27, 2014
Rated 3.0 out of 5.0 by Nice Staff ! Rooms need Attention , Breakfast closes early BEWARE ! I would stay at this hotel again because of the location. Staff very nice. Beware breakfast closes very early. Pool is small but seems to be clean. Our room needed attention (bathroom nasty). Overall I would stay here because of the location. June 25, 2014
Rated 5.0 out of 5.0 by Great Weekend We had a large group in from Orlando for a Figure Skating Competition across the street. Perfect location, great staff and service. Everyone had a great time. June 25, 2014
Rated 5.0 out of 5.0 by Clean Excellent facility. Clean and comfortable. Buffet breakfast well above the norm. Front desk and staff very friendly and attentive. Ample parking. June 23, 2014
Rated 5.0 out of 5.0 by Nice place I'll stay there again for business or leisure travel June 22, 2014
Rated 5.0 out of 5.0 by R&R Had a great couple of days just to rest and relax. Enjoyed the hotel and staff was friendly. Mattress was a bit soft for my liking. Hotel is doing improvement currently but that did not distract from our stay. June 18, 2014
Rated 1.0 out of 5.0 by Very warm with power outage Power outage from 3 am till we checked out without breakfast at 8am. I know it was beyound their control but somthing should have been done. June 17, 2014
Rated 5.0 out of 5.0 by Business Stay It is a nice hotel. The lobby is a little dated but very clean. The staff was very friendly and my room was clean and comfortable. I happened to be there when there were a lot of teenagers staying there for a sporting event so it was a little noisy but that was not the staff's fault. I would stay here again. June 6, 2014
Rated 5.0 out of 5.0 by Nice hotel...friendly staff This room was booked last minute on a holiday weekend due to plumbing issues at home. We are familiar with the area and enjoyed the location. The pull out couch needs new springs at the foot of the bed and the pool needs some cleaning but wasn't unusable. There is a handicap chair lift for both the pool and hot tub, which we have not seen at other hotels we have stayed at. If we ever need a local hotel again we will book at this location. May 30, 2014
Rated 3.0 out of 5.0 by Small rooms and limited breakfast items Rooms are very tight especially for my family of 5. You can barely get by when there is a cot in the room. May 7, 2014
Rated 2.0 out of 5.0 by Terrible! Needs serious improvements! I hate to say that I am completely dissatisfied with my stay here at the Holiday Inn Clearwater East. If I knew my stay was going to end up the way it did, I would have gone somewhere else. The hotel exterior looks nice and inviting, plenty of parking and located right off the main road. The lobby appeared to be fairly clean, but dim and not like a typical Holiday Inn I'm use to. When I checked in around 12a (my flight was three hours late) the agent at the desk was very nice and helpful with information about the area. Check-in went smooth, in and out in no time. That is not the problem. Here we go... when I entered my room it had a old musty smell to it. The carpets looked fifty years old and the furniture looked like it had been in the room for the past ten years. I was traveling with some friends, and I thought I'd be nice and offer them the nice big bed. I'm use to sleeping on the couch, so I didn't think it was going to be a problem. WRONG!!!!!! When I pulled that couch out, there were blood stains on the sheets, blankets, and even the pillow case! Of course it looks like the sheets were washed, but why weren't they thrown out? When I took the sheets off the bed, I noticed there were multiple blood stains on the bed!!! It was truly disgusting to see this. I went to the front desk to complain, and asked for a rollaway bed instead. My request was granted (I appreciate the accomadation) however, the cot felt like metal coat hangers!! Extremely uncomfortable. So... I took the sheets off the cot, and put them on the bloody couch hoping for some comfort without any diseases. Little did I know, the room is right next to the breakfast area. So, I had little sleep because of such noisy people. Breakfast was typical, and restocked frequently. The pool was filthy dirty... so a swim with the leaves was not to fun. When I requested to be moved to another room, the agent told me that she would let me know if anything was available. Never heard anything, so I was stuck in the blood bed for another night. Needless to stay, I was disgusted more by the blood than anything during this stay. Although this is a couch, I believe it is unacceptable to have sheets and a bed with blood on them. Oh, and the bathroom fan did not work.... which didn't help anything. Don't stay here if you are looking to relax. I certainly wasted my points on this stay. April 16, 2014
Rated 4.0 out of 5.0 by Staff is great, breakfasts are lacking I've been staying here because of a longer term work assignment. Breakfasts are like the movie Groundhog Day -- same thing over and over, each and every day. No variation. Had major internet connectivity problems last week, frequent disconnections or slow to load. Leap Networks, the tech company, was useless and their tech support team was poor. There have been many baseball and softball teams here, and they were pretty rowdy and bothersome at times. The staff is very friendly. After being here a while, they all know me and greet me as I enter or leave. I've asked for help on a few things, and they bent over backwards to help. March 24, 2014
Rated 4.0 out of 5.0 good value Comfy bed, great shower, central location, nice daytime staff! Pool had issues. Breakfast ran out of certain food items early. March 22, 2014
Rated 5.0 out of 5.0 by Great Service Had a great stay thank you. See you next year. Same time. March 14, 2014
Rated 2.0 out of 5.0 by Front desk people The front desk people were nice but didn't know what they were doing. I left laundry Saturday morning only to be told that there was no laundry on the weekend. I cancelled my reservation for Wednesday night first thing Wednesday morning only to be called later that afternoon to ask if I was staying that night. Management should get all staff educated about what the rules are. March 7, 2014
Rated 3.0 out of 5.0 by A favorite hotel starting to decline? This Holiday inn express has been my favorite place to stay when my wife and I are in the Clearwater area. We have stayed there many times over the last few years. We always use the in-room coffee maker before going down to breakfast. During our last two stays however, although the coffe pot was clean when we checked in, the pot was not cleaned out in subsequent days. The used grounds were not removed and the leftover coffee was still in the pot when we returned to the room late in the day. We notifed the desk of this when we checked out after three days (same thing happened all three days). A week later, we checked in again for two nights and, although we were upgraded to a suite, the same coffee pot problem was still happening. On top of that, one of the folding doors to the closet was completely off the rails and, if touched, would fall out onto the floor. We were surprised that houskeeping had not reported the un-attached door to maintenance. The next day the room was cleaned but the door was still broken and the coffee pot not cleaned. As before, I reported these issues to the front desk when I checked out. I'm not one who usually writes reviews but we've enjoyed Holiday Innn Express and this hotel in particular so much in the past I would hate to see it go into decline. My view, granted it's from the outside looking in, it seems to be a problem with housekeeing. March 7, 2014
Rated 3.0 out of 5.0 by Not as bad as billed I read a review on the way to this hotel and I was very nervous. My first impressions were good with friendly, helpful staff and pleasant rooms. The problems started next morning. My shower had no water pressure which was hard to deal with. Not easy to report this to the desk mid-flow. Breakfast was not a good experience. Paper plates, massive lines, no seating and constant low supplies. I don't work in catering but I surely if you knew you were full up you would prepare. So, in all, not as bad as expected but far below my usual expectation of HI March 7, 2014
Rated 5.0 out of 5.0 by Staff and Services Exellent, When checking in the staff upgrade our room, Only Holiday Inn the did in the last 10 stays. Thank you March 6, 2014
Rated 5.0 out of 5.0 by Most Friendly Staff Anywhere I travel a lot and most staff's are friendly, but the staff here (especially front desk) is really a standout...they went beyond call-of-duty more than once. March 1, 2014
Rated 1.0 out of 5.0 by Never again! We checked in late at night; only to awaken the next morning finding blood stains on the bed linens. After complaining to management, it took them almost 3 hours to get housekeeping to change the linens. The staff seemed put off by the complaint and made virtually no apologies. Very disappointed. I have been a Platinum member every year for the last 6 years; and, have never come across this level of behavior and dirtiness in an IHG property. February 24, 2014
Rated 2.0 out of 5.0 by Did not meet expectations I reserved a room with two queen beds. On check-in, I was told that I was "upgraded" to a king suite. Since I was traveling with my son, I said I needed two beds. I was informed that there was a pull out bed in the suite. When I pulled out the bedding for the pull-out, there were bloodstains on the comforter. The room was near the elevator and was not very sound-proof, so there was a lot of noise. The breakfast lacked several standard Holiday Inn Express offerings: no hardboiled eggs, no yogurt, the milk was frozen and the pancake maker didn't work. At checkout, I found that I was charged the king suite rate, rather than the standard room rate. This was a very disappointing HI Express experience. I'm usually very impressed by this brand, but I won't stay at this location again. February 20, 2014
Rated 5.0 out of 5.0 by Great Place to stay The entire staff are friendly and very helpful. Great location and the price is right. February 6, 2014
Rated 3.0 out of 5.0 by Piggybacker Carpet in room dirty bathroom dirty people in pool to all hours of the morning waking guest up! February 3, 2014
Rated 1.0 out of 5.0 by Comfort and room size The room was not at all the size indicated on the hotel website. I chose a King suite with accessibility and we received a FULL size bed. The bathroom was smaller as well. The pull out sofa bed was not big even to fit my 11 year old daughter either. The other accessible rooms at the hotel could not even fit my husband's chair. January 25, 2014
Rated 4.0 out of 5.0 by A Little Less Than Expected Although this was my first stay at this HIEXPRESS, it was not my first experience with HIEXPRESS. I have come to expect a certain standard that this location was missing. The room didn't appear as ' nice ', the towels were dingy, the towel rack was bent - just NOT the normal for HIEXPRESS. On a positive note, the staff was super friendly and attentive. The location was perfect. Breakfast is always a bonus. January 16, 2014
Rated 5.0 out of 5.0 great people excellent is the best to describe this place. i will recommend this place to every one January 14, 2014
Rated 5.0 out of 5.0 by Thank you Thank you for all your help and hospitality. Every single staff at the Holiday Inn Express Clearwater was very helpful and friendly. I enjoyed staying at your hotel very much and hope to come back again in the near future. Thank you again. January 13, 2014
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