Rated 3.9 out of 5 by 40
Rated 5.0 out of 5.0 by Scott2336 Experience at Hotel
Staff was great, rooms nice and in a great location. Thanks
September 28, 2013
Rated 3.0 out of 5.0 by DisneyFan27 Misleading Room Size
Although the hotel was clean and the staff was friendly, the 2 bedroom suite was misleading. Instead of a suite with a living room/kitchen, it was just two rooms side by side with a connecting door. We were very disappointed with the room.
September 6, 2013
Rated 5.0 out of 5.0 by JLA25 Clean and comfortable
Staff was great, breakfast area was well stocked and clean!
August 28, 2013
Rated 4.0 out of 5.0 Summer stay - in Suite
Very comfortable suite, excellent for a summer trip with the grandkids. Close to beach, shopping and restaurants. Mini-golf is close but $$$, Hotel was very clean, breakfast wait staff is outstanding and beds comfortable. Smoking area is off the back door and should be moved. Pool was clean and well kept. A very good value.
August 18, 2013
Rated 3.0 out of 5.0 by LBK8 1/2 hour drive from beach; comfortable, clean rooms
I booked the Day at the Beach package to bring a friend for a much needed getaway. Here's what I thought we would get- this was from my confirmation email: "Our beautiful Clearwater hotel is located only minutes from the white sandy Gulf of Mexico beaches. Enjoy a comfortable and spacious guest room, free hot breakfast, free WiFi and then head out for a fun filled day at the beach. This is what a Staycation is all about! Book this package and upon check in receive a welcome gift bag with bottled water, a 5 dollar Starbucks gift card, sunscreen and two beach towels. We also have beach chairs on hand that you may use for the day. As an added bonus, receive 4,000 IHG Rewards Club bonus points and a complimentary extended check out time of up to 4PM on the day of your departure. While you are here, come relax by our sparkling and refreshing outdoor pool. Package includes 4000 loyalty bonus points automatically deposited to your account.May not be combined with additional offers."
In the gift bag was one towel, no water. The sunscreen & gift card were there. I asked at the desk, & the woman said it was because I only booked for one, I would have been charged more for two towels.When I booked, I reserved a room for three adults & one 2 year old child. Normally, this wouldn't peeve me, but I brought my dear friend to celebrate her 50th birthday. She needed the getaway, she's recently lost her Mother and her daughter & she just needed a day at the beach. The gift bag was for her. I didn't make a fuss at the desk, just accepted what I was told. I should have made a fuss! I felt condescended to by the lady at the desk who seemed to be the manager over the beach bag, and when I checked out as well.
Our room had a lousy view of an off ramp. I didn't request a change as we didn't plan to spend much time in the room. It was a much longer (45 minutes to Clearwater with traffic & 1/2 hour to Indian Rocks Beach) than the advertised few minutes from the beach.
Now that that's off my chest, the rest of the staff were very friendly, the rooms were clean & well appointed with comfortable beds. And I was really happy with the 4PM check out time. I also liked the close proximity of Village Inn, Baskin Robbins/Dunkin Donuts, & Chipotle restaurants.
Overall, it is a decent place to stay, if you don't mind a longer drive to the beach.
August 3, 2013
Rated 5.0 out of 5.0 by Mike3000 Was a great getaway!
I rented a room to get away from things with my girlfriend and relax and we were so surprised at the room. It was fantastic! Didn't have that weird hotel smell but instead smelled like fresh linens. Was super clean and just was amazing! We definitely recommend this hotel!
July 26, 2013
Rated 5.0 out of 5.0 by Krep Great Service:
I was greeted very professionallyD by the front desk clerk. He was extremely helpful and lined me up with my brother and insured that my room was close to my family.
July 6, 2013
Rated 5.0 out of 5.0 by Fitzsik Super Quiet but close to the Ocean and shopping
This hotel is built solid- it is one of the most quiet hotels you will find. The location is excellent with restaurants, shopping and the Beaches of Clearwater all nearby.
July 3, 2013
Rated 5.0 out of 5.0 by Aristides Comfortable, Secure and great service
we enjoyed a lots in this Hotel. service Is very good, Nice and clean huge bed rooms with the king size beds 2 full baths, I love the only problem is the swimming pool. is too small.
July 2, 2013
Rated 3.0 out of 5.0 by Caybella12 Very close to Clearwater Beach
I've stayed here every time I go the Clearwater Beach. It's only 5 miles down the road from the beach and has great prices. The staff is very friendly. I look forward to seeing Shirley from the breakfast room every time. She is the definition of great hospitality and customer service. I feel as if I am a guest in her own home. She is AWESOME!!!!!
The bad part is that the last 2 times there was no hot water at all. That is unacceptable. If I ever stay here again, I will be sure to ask if they have hot water before I make the reservations.
June 21, 2013
Rated 5.0 out of 5.0 by scotty45 Great!
Starting with our arrival at about 11am the staff people that we encountered were very nice. Check in is at 3pm but we checked in at 11am without even asking. The room was spotless and the entire property appears to be very well cared for. The drive to the beaches is short and the room rate was the same as a less than equal hotel on the beach. The grandkids enjoyed the pool and the location to numerous eating places was great. We will without a doubt stay here in the future.
June 10, 2013
Rated 4.0 out of 5.0 by Cuteface Beds are extremely uncomfortable
i stay at this hotel about six times a year and every time I go to make the reservation I think maybe I should go to another hotelt this time and it is because I think of the beds and cringe. I tell other people the beds are terrible. The only reason I keep going back is because john at the front desk and Shirley from the kitchen are so nice and because the rooms are always clean.
May 25, 2013
Rated 1.0 out of 5.0 by MSMICK DO NOT STAY HERE.
This hotel is the worst one to date that I have stayed at. The outside landscape is horrible. The outside of the building needs painting. You walk into the lobby and it smells of a nursing home. After we checked in we asked for an additional blanket and a few other things and we were giving the hardest time. Why? What is the problem with having an extra blanket and a couple additional pillow cases? The GM asked us why do we need them, I asked if it mattered and she said that she wanted to know. She had a very nasty attitude and other guest in the lobby asked us as we walked away, what is wrong with her. Everyone else at the property was great. Hopefully they can get a new GM. Please help this property. After the exchange of words regarding our request she said if we didn't like the way things are run here we can go elsewhere. I contacted guest relations and they documented the incident. Soon after we made the call the GM called our room and asked us to come to the front desk to talk to her. Why couldn't she come up to the room? So I went down there and she said that she was sorry and that she would give us one night for free, we said ok. However, she wanted us to call back guest relations and tell them to take away the complaint and that it was a misunderstanding. She attempted to bribe us with a free night. WOW, what kind of person let alone a manager would stoop so low. I feel sorry for anyone who works there and any guest that stays there. We also heard her yelling at one of her employees as we were walking past the desk one evening. That is not how we treat employees in AMERICA!! SORRY, I will never stay or recommend this property.
Signed one less guest.
May 14, 2013
Rated 5.0 out of 5.0 by Adams26 Nice Hotel and Good Staff
This is one of the nicest Holiday Inn Express we have stayed at. The rooms are spacious, and the honeymoon suite is as large as any apartment. Housekeeping girls are always smiling, greeting us, in Spanish…very refreshing… maintenance is quick to respond to our request. We stayed for 5 days, and by the end, we felt as if we were part of the family… Shirley the breakfast “queen” as she says she is, is quite efficient and entertaining. There was a large function, I think it was a wedding, so we had to wait for parking, otherwise, everything was perfect. I know where I will be staying the next time we visit Clearwater.
April 30, 2013
Rated 4.0 out of 5.0 by Larry10 FRIENDLY STAFF
Beautifully upgraded hotel.Excellent service,great customer service. Joe is always willing to go above and beyond to assist.
Breakfast is very good, attentive host, and lost of choices. Great location, central to everything.Hope the construction gets done soon.
April 30, 2013
Rated 1.0 out of 5.0 by KAM14 Disappointing Service
Although we had stayed at this location before, we will not be returning. Housekeeping didn't clean our room daily nor provide fresh towels. There are no noise restrictions with respect to their banquet events. We contacted the General Manager, but never received any reply. Nothing sends a clearer message that "we don't value our guests" than not even bothering to follow up. If you are ok with blaring music that literally shakes the walls and children running and screaming up and down the halls well after midnight, then you'll be fine here.
April 12, 2013
Rated 4.0 out of 5.0 by Ginjo Front desk staff
Front desk manager checked us in. There was no recognition of priority club status. Did not receive paper in the mornings. I had to ask if the points were being applied and she was disturbed I was even asking.
It was a very busy time and she was the only one on duty but a friendlier welcome and attention to the reservation would be more acceptable.
April 10, 2013
Rated 2.0 out of 5.0 by DrJeff Very poor service
This was a week long stay. My room did not get housekeeping service 2 of the 7 days. I had to go to the front desk 3 different days to get towels as housekeeping had taken the soiled but not replaced with fresh. When speaking with the management about these issues, they blamed corporate stating that "it is a corporate initiative for environmental reasons." The continental breakfast was horrible and never once provided the selection they stated they would provide. Upon arrival, the toilet seat was hanging off the toilet and the shower knob was missing a bolt causing it to flop around. I notified housekeeping the next day, but no action was taken. I then went to the front desk and was informed that they would have to care for it once they had maintenance staff on premises the following day. But the worst part was...There is no parking! I had to park at a different hotel's parking lot, next to the strip club, and walk 4 buildings over nightly to get to my room. the hotel had booked the conference rooms out almost every night, but there was no guidance as to where you could park when the lot was full. The response from front desk personnel was "i don't know what to tell you, maybe you can park in the Target parking lot" Customer service was non existent. A waste of money. Could have stayed at an economy hotel and gotten better service for 1/3 the price.
April 4, 2013
Rated 1.0 out of 5.0 by rick25 bad experience
Even though this was considered spring break, you'd think by the abnormal high rates compared to summer rates you'd get at least room service, clean towels, made up bed etc. but not here.
Kids running up and down the halls all night, very crowded breakfast area with not much of a selection, rude front desk clerk.
I tried to check in at 3pm and was told your room isn't ready...come back in 1/2 hour. Wasn't recognized as a priority member, etc, etc.
How bout if i don't come back at all.
April 3, 2013
Rated 1.0 out of 5.0 by Stepandahalf I keep trying
My reviews never seem to make it to this web page? This is my third try.
Don't stay here and think you are a blcok from the baseball field! It's over a mile and the front dask and this site seems to not want you to know that information!
March 21, 2013
Rated 5.0 out of 5.0 by TommyvooCanuck Exceptional Customer Service
The front desk team took great care of me during my stay. I had to stay an extra night, and it took only seconds for them to have me taken care of...Facilities are clean, with plenty of restaurant options nearby too
February 27, 2013
Rated 5.0 out of 5.0 by Linda22 Completely satisfied overall
We stay at this hotel when visiting family in Clearwater and were just as happy this time as in the past. The rooms are very nice, comfortable, and quiet...and the staff does everything they can to make your experience a great one!
February 26, 2013
Rated 5.0 out of 5.0 by gigi58 Spacious rooms and friendly staff
I have stayed at this hotel for the past several weeks for business. The staff treats me like family and they are always striving to make certaint hat the accomadations meet my expectaions. From the manager to the gentleman at the front dest to the breakfast staff, everyone is pleasant and hospitable.
I would recommend this hotel.
February 19, 2013
Rated 5.0 out of 5.0 by SLINC Exceeded Expectations
Room was clean. Carpet and decor were better than expected. Nice hotel in good location. Construction noise from overpass on US 19 was not an issue. Will definitely stay there again next time in Clearwater/Dunedin.
February 14, 2013
Rated 2.0 out of 5.0 by number1ticked Overall service poor particularly poor attitude of night desk clerk. Others except of one barely professional attitude.
I could not recommend this HIE as I was misled by staff while making reservations with information that was totally wrong and with a so what when pointed out after I checked in and found out differently. No mention of Priority Club except to rec a bottle of water. Overall I feel that your inns are going down hill. As I have had several bad experiences in the past year or so, from 60 plus kids going wild all night in Commerce Ga to job fair that pushed guest out before breakfast by using all of dining room and lobby waiting. I will not stay at either of them or Clearwater again.
February 1, 2013
Rated 4.0 out of 5.0 by LJS1945 Comfortable Bed
The matress is nearing the end of its life cycle, you might want to consider upgrading
January 24, 2013
Rated 3.0 out of 5.0 by hotgal25 great location easy to find
Checked in at 10pm waited about 2 minutes before someone arrived at the desk, Gentleman was very friendly. And welcomed me their and thanks for being a priority club member. But this was the first time I wasn't put on the club level or upgraded to a pool view or suite and the breakfast was nice but the lady running the breakfast told my husband that the buffet was only for hotel guests and he got upset and came back upstairs and told me. Im not sure if she was racist or what. Also she had her child at work seemed to pay more attention too him while items on the buffet ran empty. House keeping did knock on our door twice once at 830 and again at 11am. Also i Thought I would get a newspaper being priority club member, but i was able to get one in the lobby. Nice and clean hotel
January 17, 2013
Rated 5.0 out of 5.0 by Macarub Loved the two bedrooms suite
excellent price, clean & very comfortable, one of the best places I have stayed
January 15, 2013
Rated 5.0 out of 5.0 by Lynn1 New Years Eve
My elderly Mother and I shared a room New Year's Eve. We found the management friendly and courteous at check in. Our breakfast in the morning was hot and tasty...and there were plenty of items to choose from.
This is our 2nd stay with this hotel.
January 6, 2013
Rated 5.0 out of 5.0 by Mike51 Great place to stay
I stay here every time I'm in Clearwater for business. The staff always treats me special, the rooms are spacious, the bed is comfortable and the hotel is close to my favorite restaurants.
December 23, 2012