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Rated 4.4 out of 5 by 762 reviewers.
Rated 5.0 out of 5.0 by Totally Recommend this hotel! Fantastic Stay! The front desk staff greeted us with a smile and each day said hello and ask if there was anything they could do to make our stay better. The nightly after hour snacks and people were just as wonderful. The hotel room cleaning staff was just as friendly. The GM greeted us as well and inquired how everything was going. Our room was geat and we slept very well. I will recommend this hotel to everyone! February 25, 2015
Rated 5.0 out of 5.0 by Great stay highly recommended...no complaints....will be back to this hotel next time in town February 24, 2015
Rated 5.0 out of 5.0 by Great Building, different from any other Holiday Inn The Cleveland Downtown Holiday Inn Expres is a wonderful place to revisit the past ; a time when everything was built to last and the ornamental trim work is unlike anything today.It is a great place to stay for work or play. The rooms are large and comfortable. The hard wood floors and architecture are a welcome difference from the more "modern" buildings of today. It is a wonderful escape into years long lost. February 24, 2015
Rated 5.0 out of 5.0 by Great staff, great location, lovely building We loved the opulent, antique lobby, elevators, great atmosphere and sense of history. We were surprised at the size of our site. Quiet and comfortable, appreciated the free (if a bit slow) wifi, the wood floors. The room was so quiet, except for the heater (which we needed to run, since it was below zero at night!) But, we got used to the sound of the heater. The kitchenette was nice to have except it is rather bare of any dishes or utensils. But it is ok for heating up restaurant leftovers, and it's nice to have the little fridge. The staff was so friendly and helpful. Given the frigid weather, it was so nice that we were able to schedule a time to get our car so we didn't have to wait. The staff at the desk was always friendly and helpful. The location is fantastic. Sadly it was so cold we couldn't take full advantage of being able to walk to so many sites. But the great restaurants, bars, cafes and brewpubs on Fourth Street are so close by it was easy to walk there. We were able to take the free buses over to the Rock and Roll Hall of Fame. The vintage buildings in the neighborhood are beautiful. The free breakfast was rather awful looking so other than having some milk, we availed ourselves of the fabulous Sammy's Grill right in the lobby. Wonderful food and another great value. A wonderful value for the price. I can't wait to go back. February 23, 2015
Rated 5.0 out of 5.0 by Great hotel, close to everything This is such a wonderful hotel. Rooms are very clean, comfortable and spacious. February 23, 2015
Rated 1.0 out of 5.0 by Frequent user of holiday in and other products This is absolutely the worst hotel for sleeping in that I have ever stayed. I was frequently woken up, up to around 3-4am with guests in next room (all 10 of them) having a party in the next room talking about how much money they won at the casino. I tried to maintain civility by putting headphones on and listening to light music. Still louder than my music. I called front desk and no answer. Even after calling several times I had no luck reaching front desk. I had to call the IHG reservations number to have someone do anything. Well they did hang up on me and asked me to take it up with guest relations. So I tried going back to sleep. Same issue from before but this time I talked to front desk through reservations number. Informed front desk that I felt real safe with no one answering the phone. Hope someone can assist if police or fire department is needed. Very disappointing stay and I will never stay there again. Thanks holiday inn for a sleepless night in Cleveland. February 23, 2015
Rated 5.0 out of 5.0 by Good Choice! We enjoyed our stay at your hotel. The staff was accommodating and friendly, and our room was always clean, comfortable, and up-to-date. We took advantage of the morning breakfasts and the evening cocktail gatherings. Both were enjoyable and were staffed by gracious people. We also appreciated being withing walking distance to Tower City, restaurant row, the Q, and the convenient Trolley and inexpensive public bus. February 22, 2015
Rated 5.0 out of 5.0 by Great In Every Respect From the point that the valet greeted me, to the front desk reception, assistance to my room, the room itself and breakfast it was a great stay. It is a unique property. I love the old building, loft feel to it. But make no mistake the building, common areas, and room are in great shape and well furnished. Whether you are in town for business or staying downtown for a Cavs game or the Rock and Roll Hall of Fame, you need to stay at this hotel. February 21, 2015
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