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Rated 4.4 out of 5 by 918 reviewers.
Rated 5.0 out of 5.0 by Great location - awesome staff What a wonderful experience at this hotel! The room we had (2 queens) was very spacious. I loved the hardwood floors and simple décor. The beds were very comfortable and made for a great night's sleep. Everything was neat and clean which is so important to me. Also, the location of the hotel is close to so much and easy to get to. The garage parking (as opposed to valet) was on the street next to the hotel and reasonably priced for a downtown hotel location. The front desk staff was very helpful, attentive and accommodating. The breakfast staff was super nice and made sure everyone had exactly what they needed. I would definitely stay here again the next time I'm in Cleveland. July 29, 2015
Rated 5.0 out of 5.0 by Great stay on short notice Had a great experience at this property. Needed two rooms on relatively short notice while stopping in for an Indians game on the way from PA to Chicago. Rooms were extremely roomy and clean. Staff was all very helpful and friendly. Location was great for all downtown activities. I would definitely stay here again. July 28, 2015
Rated 5.0 out of 5.0 by Wooden Floors, high ceilings do make a difference The location is what brought me to choose this hotel. The extras that gives it the WOW factor are the wooden floors and high ceilings in your room plus how clean it is. I've got to add that the comfy beds and pillows could easily keep you in bed very late in the morning. July 27, 2015
Rated 5.0 out of 5.0 by Business Trip Overall great experience Clean Rooms Excellent Location July 24, 2015
Rated 5.0 out of 5.0 by great service I needed to find a quick spot for our visit to Cleveland for the Rock July 24, 2015
Rated 5.0 out of 5.0 by Excellent property Much nicer property than I expected for a Holiday Inn express. July 20, 2015
Rated 5.0 out of 5.0 by Great all-around stay Everything was as-expected. Not a real issue, but , a small refrigerator in room would be useful. July 20, 2015
Rated 5.0 out of 5.0 by Excellent hotel and customer service From the time we pulled up to the hotel, the customer service was exceptional and sincere. The young man unloading our car, then parking it, had great customer service skills and did not rush us. Tiffany, at the front desk, was a model of excellent and sincere customer service. We loved our room with high ceilings, pllenty of light, and great views of the city! Breakfast and manager's reception were excellent, also.This hotel definitely should have a higher rating! July 20, 2015
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