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Rated 4.4 out of 5 by 619 reviewers.
Rated 5.0 out of 5.0 by Right downtown and breakfast was available in the hotel I have never been to Cleveland was my first time my husband and I had a great time everything was in the downtown area. August 27, 2014
Rated 5.0 out of 5.0 by Favorite Hotel This is our favorite hotel to stay at when coming to Cleveland! The location, service, and unique décor cannot be beat! August 27, 2014
Rated 3.0 out of 5.0 by Great Location The Location was great-walking distance to most attractions we wanted to visit-Breakfast was good--(a little backed up at the toasting station-variety was awesome)-Not sound proof by any means-but for an "old" building you can't expect it to be.Rooms were clean --sheets seemed a bit small for the bed -kept popping off corners-air was good -loved the shower- For first time -extended stay travelers (more than 1 night) we had a great time- August 26, 2014
Rated 4.0 out of 5.0 by No WiFi room never serviced. we went out at 8am and didn't come back until after 3pm and the room wasn't touched in all that time. had to actually ask for service when we were leaving to go out for dinner. August 25, 2014
Rated 5.0 out of 5.0 by great staff great staff at this location, not what it looks like from the façade, better. only thing wrong was the door slams and may disturb other guests. August 25, 2014
Rated 5.0 out of 5.0 by The most helpful staff EVER We checked in very late, but the reception was warm and friendly. The desk clerk arranged a car for us for an early morning meeting, and offered to store our luggage in case we didn't make it back by check-out time. Our handicapped accessible room was clean and spacious, and hot lots of electrical outlets--something that we really appreciate. The room was extremely clean and the beautiful hardwood floor made getting around so easy. Thanks so much August 25, 2014
Rated 5.0 out of 5.0 by Modern amenities & great service We were a group of 4 adults, travelling to Cleveland for a concert at the Jacob's Pavillion (Nautica). All staff at this facility were extremely helpful and informative. The "manager's reception" was a nice bonus, providing unexpected hot appetizers and excellent service. The room amenities are modern while maintaining the architectual elegance of the building the motel was situated within. We enjoyed our breakfast. Our only comment was we each found the coffee to be quite weak (tasteless) and we are Canadian so don't prefer a strong cup. The hotel is in a great location where everything "to do" and "to see" downtown can be reached while on foot. All things said - we will be back and highly recommend HIE Cleveland (Downtown). August 25, 2014
Rated 5.0 out of 5.0 by Beautiful Room and Great Service Everything about this place was great.. Our room was huge, with two floor to ceiling window, nice view, it and hard wood floors. Those were amazing. The beds were very comfortable. The beautiful historic building had great character. A few blocks from Quicken Loans and Progressive Field and right in the heart of downtown.... The staff were exceptionally friendly, one person let my granddaughter borrow his iphone charger. Breakfast staff were very friendly and professional. There were a lot of food options for the free breakfast. It wasn't great food, but it was good food... eggs, bacon, pancakes...I can't wait to go back. August 23, 2014
Rated 4.0 out of 5.0 by Huge room, clean space, comfortable beds, convenient location... what more could you ask for? Huge room, clean space, comfortable beds, convenient location... what more could you ask for? August 22, 2014
Rated 5.0 out of 5.0 by Surprising Find The Holiday Inn Express Cleveland was a total delight. The rooms were massive and had hard wood floors. They were comfortable. The views from the higher floors was outstanding, especially when the baseball team plays an at-home game and the night ends with fireworks. I really loved this hotel and the price was very reasonable. August 22, 2014
Rated 5.0 out of 5.0 by Great Great location, great room. Love the wood floor and the big open space available. August 21, 2014
Rated 5.0 out of 5.0 by Great Location This property has a great location, clean rooms and amazing staff. August 21, 2014
Rated 4.0 out of 5.0 by Great Experience - Except HI Express Cleveland was very good. The rooms we have had are spacious - real spacious. Extremely comfortable, relaxing. Great location. The only issue this year was the breakfast. Many, many items were not kept stocked up (no bagels, no eggs, no sausage and gravy, no biscuits, no butter, just to name a few---that's correct a few---many other items were empty). There were two people working and neither seemed very organized. To be honest, it was an absolute disaster area. Other than that things went well. August 20, 2014
Rated 5.0 out of 5.0 by Great location We really enjoyed our stay. The hotel was within walking distance to the downtown restaurants and baseball field. the service was excellent. August 20, 2014
Rated 5.0 out of 5.0 by Great Stay! We visited for the Gay Games and needed a spacious suite that we could share easily. We got just that. The suite also had a fridge and a microwave; perfect for a week long stay. The staff was super friendly and helpful. The manager's Happy Hour every day was fun and a nice touch. August 19, 2014
Rated 3.0 out of 5.0 by Comfortable hotel but service needs work Rooms and breakfast were all up to par, but the cleaning staff needs to improve their manners. Also I was charged an extra $30 on my credit card without any reasons given. August 19, 2014
Rated 5.0 out of 5.0 by Great service and love the rooms You have a very special lady that manages the breakfast bar as well as the evening manager's reception. She really cares what she's doing and looks like she loves her job. Her friendliness just makes the weary traveler that much more comfortable in their home away from home. Love the hardwood floors in your rooms, and the rooms are extremely large. If only you'd get new beds, you would be the perfect place to stay on each and every trip. August 18, 2014
Rated 5.0 out of 5.0 by Great Romm The room was spacious and really liked it. It was very comfortable, really liked the kitchenette. the design of the room was really nice also. The front desk very accomodating.. August 14, 2014
Rated 5.0 out of 5.0 by Great Downtown Location - Excellent Staff In the heart of downtown Clevelend just a few minutes to everything. The hotel is clean and nice but not "fancy". The staff is A taking care of any needs and always has great advice for places to eat and visit. August 14, 2014
Rated 3.0 out of 5.0 by great rooms staff could be more accommodating to there guest but over all i had a great time with my lover and we need more time like this August 14, 2014
Rated 5.0 out of 5.0 by Sweet Stay! It was all great. I need to write 50 words here so this is the balance of what is needed. I will stay at this place again. All Cleveland was super and this hotel was too. August 13, 2014
Rated 5.0 out of 5.0 by Nice night away I loved this hotel, it was very clean and comfortable. It was also close to every place I needed to go. August 13, 2014
Rated 5.0 out of 5.0 by Great hotel and ideal location Upon my arrival, I was greeted by very professional valets. I entered the very cool lobby knowing that I have entered a really cool hotel. This converted bank maintained a lot of its charm. Staff that worked the front desk were very helpful and friendly. My room, which was a suite, was very cool. It was very spacious (high ceilings) and was clean. One of the TV remotes did not work, but the other one did the trick, so no big deal. My only little gripe would be that there really wasn't elevator access, at least as far as I could tell, to the area where breakfast was served. You got off on the M level, but then had to go down a flight of stairs to get to the dining area. I can see this as being a problem for those who have mobility problems. Location wise, you are relatively close to the lakefront and the Rock and Roll Hall of Fame...perfect. August 12, 2014
Rated 4.0 out of 5.0 by Very nice staff. Room was spacious. My only regrets were our stay was short, and I didn't get to see the Indians play. Maybe next time. I should mention that this is ideally located for many activities. August 9, 2014
Rated 5.0 out of 5.0 by Friendly service; nice room My husband and I were very pleased with the cleanliness of the room as well as its modern features. The bed was extremely comfortable. The breakfast offered had a good variety of food. And the staff were both friendly and helpful. August 8, 2014
Rated 3.0 out of 5.0 by Recent stay This was our 4th stay at this particular property. Our extended family travels to Cleveland once a year for a baseball weekend. When we attempted to check in at 4:00 p.m. our rooms were not ready although other guests were checking in at that time. When we did receive our rooms approximately 45 minutes later, the desk clerk indicated that he would offer us free parking for our trouble, which was appreciated. The room was clean and spacious, however there was a very raucuous group of young men 2 rooms away from us which became more problematic as the evening progressed. The hotel is not very well insulated for sound and this group continued into the first night and even later into the second night slamming doors and playing music, yelling and even left half eaten chicken wings on top of the fire alarm box in the hallway. The next day after we returned from breakfast our room key was no longer activated. After my second trip downstairs the desk clerk sent the security guard back up with me and he was able to open the door with his pass key. He eventually returned with a key that did work. Finally, when I reviewed my bill, I noticed that the room rate was incorrect and the parking had not been deducted. However, when I went to the desk, the clerk was very pleasant and made the corrections without hesitation. Throughout all of the mishaps that occurred during our stay I must say that the hotel staff were all very pleasant and helpful. The location of the hotel is great for access to the baseball field and restaurants. However, I believe that the hotel management needs to be more cognizant of their guests comfort and convenience particularly regarding the level of noise generated by some more unruly guests and the ability to check in at the designated time. August 8, 2014
Rated 5.0 out of 5.0 by Excellent hotel!!!!! This is an excellent hotel in an excellent location. The rooms are HUGE and I love the hard wood floors. We took advantage of the pool table in the Mezzanine, and enjoyed it. The hotel was quiet...I didn't hear outside noise or hallway noise. Perfect location for Cleveland tourism. We went to the House of Blues. VERY CLOSE!!! Great hotel will be staying there again!!!!! Oh.....and EXTREMELY friendly staff!!!! August 7, 2014
Rated 5.0 out of 5.0 by Great people Great location and great staff. They made us feel at home, Erin in the breakfast area was the allstar She was awesome with her genuine helpfulness August 7, 2014
Rated 5.0 out of 5.0 by Great experience Had a great experience, the room and bathroom were clean, and smelled clean, the room was cool not stuffy. The drapes and curtains were nice and heavy. the coffee pot was a joy to use. August 7, 2014
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