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Rated 4.4 out of 5 by 853 reviewers.
Rated 5.0 out of 5.0 by Great owntown location, refurbed historic bank building Very friendly competent staff-right near fourth street cafes May 31, 2015
Rated 5.0 out of 5.0 A unique Holiday Inn Express I had two rooms for one night. My kids room with two beds was perfect. My and my wife's King bed in our room really needed a new mattress. The room decorations and hardwood floors of our rooms were unique and a positive, refreshing change. The breakfast (Mary and Denita) rock. The desk agent who checked us in at midnight after driving for 17 hours was great. Our stay was only for 7.5 hours but it was a an excellent one. May 31, 2015
Rated 5.0 out of 5.0 by Great service and close to everything. We were very surprised how close the hotel is to everything. Hotel is very clean, beds are comfortable. Free breakfast and evening refreshments. The ladies, Mary and Nadia were so friendly and helpful, till our 3 day trip was over they were like family. Parking is just around the corner. Cleveland also has free Trolleys to take you around town. Most things are within walking distance. Rock and Roll Hall of Fame has parking on the pier, and also has meters. May 28, 2015
Rated 5.0 out of 5.0 by Beautiful experience This isn't the first time we have stayed at this hotel. Nor will it be the last. The rooms are spacious, clean and comfortable. The staff was very friendly and accommodating. The location is ideal. May 28, 2015
Rated 5.0 out of 5.0 by Nice Room When checking we really didn't know what to except. Never stayed at this hotel before. We had a room on the top floor. WOW is all i have to say. Nice room.... A lot of space! May 28, 2015
Rated 4.0 out of 5.0 by Huge rooms but mediocre reception servive Great location, good breakfast, but poor service checking in. we were promised 3 rooms on the same floor and waited all day so that this could happen, then they gave the room to someone else and we couldnt be together. It was a big inconvenience. Front desk was very slow and indifferent. May 28, 2015
Rated 4.0 out of 5.0 by Cincykid I have stayed ast this property several times and have had a ppleasant stay. The location is great for visiting downtown Cleveland or a ballgame. The only probvlem during our stay was the noise outside because of the protests going on. That is out of the hotels hands. May 27, 2015
Rated 5.0 out of 5.0 by Amazing level of service by hotel staff and HUGE rooms One of the only things I rated a little lower was security, but this really was not due to the hotel staff at all. When we were in Cleveland there were riots going on the street right outside the building so it was pretty scary. However, the hotel staff provided a security officer at the entrance to the hotel, which definitely made us a little more comfortable despite our circumstances. OVER AND ABOVE: At one point the rioting crowd moved further down the street a block or two away from the hotel. Since it was my sister's bachelorette party (and all the bars/restaurants closed due to the riots), I asked if there was any place for us to buy drinks and food. The hotel staff told us about a little pizza place just around the corner, as my friend and I started walking to the place, a member of the hotel staff came running up behind us and insisted upon walking with us to ensure our safety! I couldn't believe it, the level of service and safety provided by the hotel staff was remarkable. I would definitely stay at this hotel again!! May 27, 2015
  • 2015-06-02T11:53:31.670-05:00
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