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Rated 4.7 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by We are never disappointed 1 We stay at this HIE location frequently and from the friendly staff to the clean well appointed rooms and amenities we are never disappointed ! June 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Comfortable bed and great service, the room was very nice the pool was fun. June 25, 2014
Rated 4.0 out of 5.0 by A decent place to stay My wife and I stayed one night. It was very quiet, I heard very little outside noise. The room was clean and comfortable, but I did notice the drywall was peeling away from the room window, perhaps somebody left the window open and it got rained on. I was suprised to see this since the building is fairly new. The rest of the room was nice and the bed was clean and comfortable. There were no bath towels in the room, but the front desk gave us towels when we asked. The pool area was a bit disappointing. The hot tub was too hot to sit in and the pool, and indoor/outdoor pool had a lot of leaves and debris in it, like it hadn't been vacumned for a couple of days. The plastic strips separating the inside and outside pool were in need of replacement. Also there were no towels in the pool area, however the front desk also gave us a couple of towels for pool use. June 17, 2014
Rated 5.0 out of 5.0 by Really great hotel Highly recommend this property. Comfortable, clean, great location. Near a small shopping center and an excellent restaurant. June 16, 2014
Rated 5.0 out of 5.0 by Best HIE I have been in in a long time The public areas, halls, breakfast area, the room were terrific. The recommended restaurant across a not too busy street was great for dinner, except maybe the proportions were too big for people who sat in a car all day. If I had to provide a negative it would be that they had only whipped margarine, but no butter for the pancakes. June 12, 2014
Rated 5.0 out of 5.0 by Reception was exceptional. The upgrade was superior as was the reception in spite of several guests at one time. June 9, 2014
Rated 4.0 out of 5.0 by Nice hotel Great bed, comfortable room, staff was all very nice. The breakfast and workout room were great! June 9, 2014
Rated 5.0 out of 5.0 by Hotel Hotel was good. Would definitely book a room with this hotel in the future. June 8, 2014
Rated 5.0 out of 5.0 by Comfortable room We really were impressed with the cleanliness and the neat appearance of the hotel. Love the look of the pool although we didn't have time to enjoy it on this trip. June 4, 2014
Rated 4.0 out of 5.0 by Cerca de Eagle Bend Manufacturing El hotel es ideal para visita de EBM, tiene algunas opciones de comida, walmart, etc. Además a unos metros de la 75 June 4, 2014
Rated 4.0 out of 5.0 by Enjoyable Staff at the front are exceptional. I did have an item go missing but the hotel immediately replaced it. I enjoy staying at this location, while enjoying a restful nights sleep. The pool, spa, and fitness center need some care and attention May 31, 2014
Rated 5.0 out of 5.0 by Stay here every time we are in the area Another great stay at this hotel. Was disapointed that there were no scrambled eggs available for breakfast but apparently there was an equipment malfunction of some type. Other than that, another great stay. May 30, 2014
Rated 4.0 out of 5.0 by Super staff! Overall we had a pleasant stay. Unfortunately the hot breakfast "machine" was not working so breakfast choices were limited for the entire weekend. The pools are much smaller than the pictures would lead you to believe! Staff was very friendly and accommodating. Discounted the room rate when we mentioned the problem with breakfast. May 29, 2014
Rated 5.0 out of 5.0 by Quiet comfort. We arrived at this new and clean motel about an hour after we were rear-ended in construction traffic and were grateful for this calm and quiet oasis. We arrived in mid-afternoon when it was not yet crowded. The desk staff and even the maintenance man were cheerful and helpful. We were a little before check in time, but our room was ready, and we were allowed to go on up. After settling in, we headed to the clean (and vacant) indoor/outdoor pool. The water was warm and soothing. When we returned to the suite, we had comfortable furniture on which to relax. The bed was a little soft for my husband, but it was perfect for me. Breakfast was standard for the Holiday Inn Express, and it was kept well -stocked and the area clean. We enjoyed our last night on the road in this hotel. May 28, 2014
Rated 5.0 out of 5.0 by Stressful trip made easier We recently were involved in a major accident. This was our first road trip afterwards. My nerves were shot by the time we got to the hotel. We ended up getting to the hotel early. I called about thirty minutes before we got to Clinton Tennessee. To my surprise the front desk said come on in. We got there and the exact room we had reserved wasn't ready. It didn't matter since we were early. I must say the front desk did an amazing job contacting housekeeping to clean our type of room next. Great job Emerald. Within minutes we were ready to go to our room. The room was great, spacious and clean. We got a cart to bring our luggage up and a part of their staff was already on the elevator with a luggage cart. We thought we could both fit on the elevator but she said "no way you guys are on vacation" and stepped off to make our maneuvering easier. This is simple but a type of customer care you don't always see. Way to go Andrea. The breakfast was good always ready and fresh. We completely enjoyed the pool. The location was convenient with a resturant across the street, a walmart within walking distance for anything you forgot and easy access to the interstate. We have also stayed at the other hotel just in front of this one. We enjoyed that stay as well but I think Holiday Inn Express one upped the other hotel this time between the price and indoor/outdoor combo pool. May 25, 2014
Rated 4.0 out of 5.0 by Excellent except for A/C noise. After several stays here I would rate everything excellent except for the noisy air conditioners. The first time I thought a semi was parked outside my window with its engine running. I realized on subsequent stays that it wasn't a semi but the air conditioning units. Also the little puffy pillows offer absolutely no head support. Otherwise - great. May 23, 2014
Rated 5.0 out of 5.0 by Room & Service Room was clean and comfortable and service was great. May 19, 2014
Rated 5.0 out of 5.0 by Overall experience We were very pleased with all aspects of this hotel, from the outside, the lobby area, breakfast area, and great room. All staff members were friendly and welcoming. May 7, 2014
Rated 1.0 out of 5.0 by Very bad experience We have stayed at HIE almost exclusively when we travel. I made an internet reservation, and when I arrived I indicated I would prefer a room on the first floor - I had already been assigned a fourth floor room, and they would not change it. To make matters worse, the fire alarm in the whole building and in each room went off at 3 in the morning. Twenty minutes later, it went off again when the fire department tested it. Management said they had a problem with the sprinkler system leaking and the low pressure in the system triggered an alarm. HIE failed in the basic task of providing a night of good sleep. We asked for an adjustment to our bill, and were given a 10% discount, which we think is inadequate. We are re-thinking our choice of HIE as our "go-to" choice of travel accommodations. May 6, 2014
Rated 5.0 out of 5.0 by Great room Even though we arrived very late to our room, we were impressed with the size, the beds' size, the comfort, and the things available for our use in the room. April 29, 2014
Rated 2.0 out of 5.0 by Extremely Disappointed I came into town for a 7 day stay for business. In this case the one thing that you want when you return to your hotel is a clean, serviced room, clean towels, shampoo, soap, etc... so you are able to relax and get ready for your next day. The first day I checked in my room appeared to be clean at first glance, that was until I closed the door and had an awful used Klenex attached to the back of my door. I took a picture of it, walked to the front desk and asked if they could have someone come up the room to remove it and to make sure the room was cleaned. That is how my stay started. Unfortunately, that set the tone and it did not get better! After 12 hour days; leaving the hotel at 7am & returning at after 7pm; I found my room not cleaned, no new soap, no shampoo, no clean towels, etc... Unfortunately, this particular hotel only has housekeeping during certain hours during the day and they leave prior to 6:30pm. The next day, I returned to the hotel and I had the same issue. Of the 7 nights I stayed there were only 2 days that my room was serviced without asking, 1 day I returned just prior to 3pm and it was not serviced and I asked for someone to return for at least the bathroom to be cleaned, and the other days my room was neglected. Each day I walked down to the front desk and spoke with the front desk person to ask them, 'nicely', if they could, 'please', take care of my room. The worst part was in the room they have a written policy that if any part of your stay is not satisfactory you will not have to pay for that part of your stay. I think that is a quote. The front desk staff even told me they would reduce the cost of my room due to all of the problems... Then upon check out I received my final bill and they were not courteous enough to reduce it even by a dollar. I hoped that the manager would read my note and do the right thing by reducing the room rate by a bit. No, that did not happen. When I received my credit card bill they charged me the full price of the room. This was icing on the cake, and an even bigger disappointment based upon their 'written policy' that is left in each of their rooms. April 25, 2014
Rated 5.0 out of 5.0 by Great Room, Bed, Service and Breakfast One of the best rooms I ever had. The bed was like sleeping in the clouds and the breakfast was great. Service was always done with a friendly smile from house keeping, at breakfast and at reseption. April 9, 2014
Rated 3.0 out of 5.0 by Super nice woman at front desk. Disappointed the pool was not heated. Nice hotel, very nice employees. We were very disappointed that the pool was not heated. I booked this hotel for our stop between Florida and Michigan so we could relax in the pool, however, it was not heated and the temperature felt like it was no more than 40 degrees. Too cold to even put your toe in. April 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn at exit 122 Clinton, TN This is a very nice Holiday Inn Express: nice, large room w/two king beds, nice linens, and friendly staff. Only average breakfast (no fresh fruit, boxed eggs and no butter). Good price overall. Be aware that there are only fast food restaurants at this exit. April 3, 2014
Rated 5.0 out of 5.0 by Great receptionist The lady that checked us in was wonderful. She was the most pleasant person we've encountered at check-in. The hotel was very clean and comfortable. March 26, 2014
Rated 5.0 out of 5.0 by Best service and comfort in a long time! My family and I were travelling through TN (Clinton) on our way to orlando from Mississauga Ontario Canada! We decided to stay at your hotel and let me tell you it was the best stay our family has ever had. The front desk was so helpful and polite. Easy to check in and out. Our room was amazing and big. There were 2 king beds in our room. My daughter loved having one to herself. You rarely find hotels with king beds. The beds were quite comfortable with layered sheets of white. Plenty of space in the washrooms. Showers were great. Free wifi while you stayed. It is hard to find that included in your room price. Decent price to stay. Breakfast starts early for those who need to get an early start. A wide range of different food items. Loved the pancakes! Yummy! There is also lots of restaurants around the hotel and a walmart opened 24hrs. Overall a wonderful experience. We came back on our way home and stayed again. They all remembered us. That is nice to hear. Would recommend coming to stay. Thanks for the lovely visit! The Kazemi's from Canada! March 13, 2014
Rated 5.0 out of 5.0 by Worth Every Penny! This is a Fantastic hotel! The best part was the king beds and bedding. Plenty of pillows and the room temperature was easy to regulate. Included hot Breakfast in the morning was a plus as well as a sweet treat available after dinner. Beautiful hotel - will book again when we pass through Knoxville! March 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn sleep experience I appreciate the changes of the last few years to the bed and bedding. It is comforting to have the duvet covered with a crisp clean sheet.. Thank you for the abundant pillow selection for each bed. The height of the bed is a little much for me. I'm 5'2", and had to move the footstool for the upholstered chair between the beds so I could climb in. My son got quite a laugh, even posting a picture of the footstool by the bed on Instagram. I'm sure taller people are thrilled with the change. I am not complaining, just asking you to continue to provide a method for those of us who are 'vertically impaired' to get to bed. Enjoyed our stay tremendously. This hotel continues to provide excellent service and a welcoming holatmosphere. January 10, 2014
Rated 2.0 out of 5.0 by Hot tub broken, Pool WAY too cold I try and stay at Holiday Inn Expresses when I travel. This time, was coming from S.C coast after 5 hours on the road in the freezing rain, picked this half way spot - the kids wanted a pool, I a hot tub. Well, hot tub broken, pool was as balmy 73 degrees. They gave me 10% off cause of the hot tub, but failed to tell me the kids needed wet suits to swim. I would have left if I had known... Suckered me in - kids were miserable in the pool then board in the room. = lose, lose for me.... so for $100 I got a hotel with a broken hot tub, and a pool for polar bears... I expect more from HIexpress. January 7, 2014
Rated 5.0 out of 5.0 by Comfortable , Great service My wife and I are traveling and the room was very comfortable and staff was very helpful December 25, 2013
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