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Rated 3.9 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 Great example of what a hotel should be Honestly, this really was the perfect stay! My room was clean, ready to go, and was perfect for what I needed - a place to sleep. November 3, 2014
Rated 5.0 out of 5.0 Overall GREAT experience This hotel was everything Holiday Inn Express should be. From the staff to the room, it was beautiful, comfortable and relaxing! A great value. I come to this area at least once a year...I will definitely be staying here next year!! October 22, 2014
Rated 4.0 out of 5.0 by relaxing pool and hot tub were a nice surprise. hotel staff and manager very friendly and helpful. we enjoyed our stay. October 22, 2014
Rated 4.0 out of 5.0 by great location The hotel was agreat location for the Covered Bridge Festival, but a little overpriced! October 21, 2014
Rated 5.0 out of 5.0 by wonderful staff- wonderful room- wonderful stay!!!!! Everyone on staff performed exemplary jobs. Kim, Gabriel, Kerri, David Kelly and Lacy were all very professional and much appreciated!!! Looking forward to our stay with you next October. (Making reservations as soon as it's possible to do so) We have many great memories from our Covered Bridge again "thanks for the memories"......Judy October 16, 2014
Rated 5.0 out of 5.0 by Attentive staff Staff accommodated my request to make sure the room was free of fragrance prior to my arrival. Staff was friendly upon arrival and extremely attentive during breakfast. Would recommend this facility highly. October 15, 2014
Rated 5.0 out of 5.0 by very helpful staff first time in the area. after reading past reviews did not know what to expect, was pleasantly surprised with the hotel and staff. only suggestion is to add a few more tables in the dining area, during the time of the covered bridge festival. October 15, 2014
Rated 5.0 out of 5.0 by Great front desk people Everything was wonderful and I would highly recommend this hotel if staying in this area. Our bathroom had dirty footprints on the floor and some hair on the floor under the vanity. I don't think the maid was finished with the room as a bag of dirty linens was still in our room. When we alerted the front desk to this problem, they offered us another room but everything else was nice and we didn't want to go to the trouble of relocating to another room. They appologized repeatedly and seemed to be genuinely concerned. They adjusted our bill and we were thrilled. They have remodeled and everything we saw looked great. Most importantly, the staff was friendly and accomodating to our concerns. We will stay again. October 15, 2014
Rated 5.0 out of 5.0 by Great place to stay! Nice staff, great rooms and a great breakfast with protein choices!! October 15, 2014
Rated 5.0 out of 5.0 by Very comfortable beds and soft bath towels! Front desk staff were very helpful and accomodating. Originally my son and I had a king bed room, asked to switch to a 2 bed room and it was done, no problem! October 14, 2014
Rated 1.0 out of 5.0 by horrible stay/ management/ service I reserved two rooms. upon checkin one room not ready even thogh we were there after 3:00 pm, so they put us in another room with a whirlpool tub for our trouble. when we go to that room ,turned on water to sink and valve came apart spraying water everywhere and us getting soaked as well. Then got put in a third room and they said it was the same as the second room but it wasn,t the same as the second room. Iwent down to front desk and they told me that was what i was going to get. I called the holiday inn main office and i was told i would have to ealk to a manager in the morning which i was unable to do because of my time schedule. I felt yhat the management treatment of my situation was really lousy especilly since all the above mentioned issues, Due to this i will never stay there again. After getting all wet in the second room due to the water valve i felt i should have been offered at least a free night or a discounted rate or something from the management that was on duty, instead i had to call higher up and i still got nowhere at the time. just a note here, to get my things out of the second room i had to turn the water off under the sink myself!!!!!!!!!! October 13, 2014
Rated 5.0 out of 5.0 by Great Hotel Was here for business. Everyone was friendly and hotel was in great shape. October 9, 2014
Rated 5.0 out of 5.0 by check in it took 3 people to get us checked in. Other than that, everything was wonderful and very relaxing. October 7, 2014
Rated 5.0 out of 5.0 by Great Hotel! Great customer service, rooms were very clean and neat. Breakfast was very good and lots to choose from. Breakfast area also kept very neat and clean. I would stay here again! February 26, 2014
Rated 2.0 out of 5.0 by In the dark... If you enjoy showering in the dark, this is your destination. In fact, all wall-switched lights in the room are motion sensing. And while you are showering, the light goes off. I don't know if this is some sort of scheme to limit showering times, or a cheap-azz way of saving two cents of electricity at the expense of my comfort, but it is highly annoying and unsafe in the bathromm. This is not isolated to the room I stayed in either. Hotel staff and housekeeping were friendly and the room was clean. The HVAC unit was a bit noisy and ran almost continuously (energy waste), however it did keep the room warm on some exceptionally cold days and nights. January 29, 2014
Rated 3.0 out of 5.0 by Not what we remember from our stay 1 year earlier We had a great stay 1 year before but this time the room was not as clean, the cleanliness and upkeep of the bathroom lacked attention to detail, and the breakfast was limited. We may return here but will try other places first. January 5, 2014
Rated 5.0 out of 5.0 by Great hotel! We enjoyed our stay. Staff was helpful and friendly. The pool was very nice and my kids enjoyed it. We would definitely stay again. January 4, 2014
Rated 5.0 out of 5.0 by Great Staff Desk staff was very friendly and helpful. The only drawback for the property is the lack of an elevator but not a huge problem for most people as there are only two floors. Room was clean and comfortable. Bed was very comfortable. January 1, 2014
Rated 3.0 out of 5.0 by Great value Although this location was a great value it is an older location. My room appeared to be clean but found hair in the bathroom. The tv in the room was small. The bed was old and lumpy. My bedding did not smell clean. It was late when I checked in so I did not complain. But this location is one step away from being a value inn. After having almost 8 months in hotels this year. This location is probably the worst I seen of Holliday inn. Kelly December 26, 2013
Rated 2.0 out of 5.0 by This was not what I expected from this chain. I often stay at Holiday Inn Express (several times a week). This room was dirty, dingy and didn't meet what I expect from this chain. I won't be staying at this particular hotel again. November 25, 2013
Rated 4.0 out of 5.0 by Comfortable Bed but musty room The facilities seem to be well maintained; however, the room was musty and had water damage and I couldn't figure out how to work the whirlpool tub. Apparently their is an unmarked switch on the wall and a button in the tub. The bed and blankets were very nice and the facilities were nice as well. November 19, 2013
Rated 3.0 out of 5.0 by Poor billing The stay was ok but the billing was not good at all was charged 3 times for my stay on card was three days before it was strighten out poor management!!!! November 14, 2013
Rated 2.0 out of 5.0 by Noisy Room was very noisy. So noisy I could hear the guest in the next room snoring. Had to download and app to make white noise on my phone to try to sleep. Had a room full of lady bugs and asked the front desk to check that and the TV which had a issue with the sound. Neither got done. Lady that runs the breakfast area was the only plus. Very pleasant. I am loyal to HIE but won;t stay here again. November 13, 2013
Rated 4.0 out of 5.0 by The staff made everything better. I was visiting Cloverdale to attend my father's funeral, and it was a rough time for me. On top of it, several hundred teenaged kids descended upon the hotel for their track meet (30 miles away) the next morning. Okay, fine. But it ended up that the central room for all the adults and kids was right next to mine, and I couldn't even hear when someone knocked on my door. So yeah, for a full two hours from 8-10pm the night before my dad's funeral, when I was trying to work on a eulogy, I felt like I had died and gone to "spring break nightmare". But the entire staff at this hotel turned that bad experience around by exceeding my expectations in every way. There are other hotels to choose from in Cloverdale, but I won't stay anywhere but here. The management and staff are authentic, hard-working people who take their jobs seriously, and it was most appreciated when I wasn't at my best. Thanks, Cloverdale Holiday Inn Express. November 7, 2013
Rated 4.0 out of 5.0 by Great Service The desk clerk at check-in was excellent! One member of our party was on crutches & the clerk offered a room that was closer to the lobby & handicapped accessible to make it more convenient for us. She went above & beyond to make sure our accommodations met our needs. November 4, 2013
Rated 2.0 out of 5.0 by Poorly maintained, Pool, Hot Tub, Television We checked with staff before we made this reservation to make sure that previous customer concerns were taken care of. We found this not to the the case. The pool temperature was very cold, hot tub jets did not work and was dirty (oil scum and hair floating), the 31 television stations offered but 12 of them did not work with an error message on the screen that said no signal. I talked to a staff member about the issues but remained unresolved for the two days we were there. November 2, 2013
Rated 3.0 out of 5.0 by Worst check in ever Did not use or. Even thing my platinum elite rewards card mattered front desk person worst I ever seen was at 7 or8 at night And worst she did not care Over all the motel is great but a person like this will cost them in the long run. October 29, 2013
Rated 5.0 out of 5.0 by Best Choice in the area Husband and I stayed here for a total of 12 days during the Covered Bridge Festival. Breakfast very good. The types of eggs and meats for breakfast changed daily. The bread products in the bread case were put out as needed and not in great abundance so they would always be fresh when chosen. The pancake maker was out of order, but still, there was so much to choose from, it did not matter. The room was clean. We liked the HD flat screen TV. We felt like the mattresses were not terribly comfortable, but 4 big pillows per bed made up for that! Shower head was good... that is important to us. Housekeeping did a great job. Desk clerks were wonderful and helpful, as well as the ladies that prepared breakfast daily. We were thoroughly satisfied and happy with our stay at this Holiday Inn! Thank you, Holiday Inn at Cloverdale!! October 25, 2013
Rated 4.0 out of 5.0 by GOOD STAY It served the purpose for us. We spent the day at The Covered Bridge Festival and was nice to drive a shorter distance than back home. Breakfast was enough to start your day. The Mexican Resteraunt across the street was great food. We will consider staying here again next year! October 24, 2013
Rated 2.0 out of 5.0 by Poor Access The hotel feels a little older although rooms are clean and comfortable. There is NO ELEVATOR, 2nd floor rooms require guests to walk up a significant number of stairs. My room had no Refrigerator or Microwave. The Internet connection was so slow it was unusable Premium HBO channel was unwatchable. As a Platinum Member I was not offered any kind of room upgrade, although I did get a free newspaper and "goodie bag" on arrival. Overall I think this is the worse Holliday Inn Express I have stayed in. I was happy it was for only a short stay. October 13, 2013
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