Rated 3.8 out of 5 by 57
Rated 5.0 out of 5.0 by aggie76 check in
it took 3 people to get us checked in. Other than that, everything was wonderful and very relaxing.
October 7, 2014
Rated 5.0 out of 5.0 by Mary19624599 Great Hotel!
Great customer service, rooms were very clean and neat. Breakfast was very good and lots to choose from. Breakfast area also kept very neat and clean. I would stay here again!
February 26, 2014
Rated 2.0 out of 5.0 by DH3030 In the dark...
If you enjoy showering in the dark, this is your destination. In fact, all wall-switched lights in the room are motion sensing. And while you are showering, the light goes off. I don't know if this is some sort of scheme to limit showering times, or a cheap-azz way of saving two cents of electricity at the expense of my comfort, but it is highly annoying and unsafe in the bathromm. This is not isolated to the room I stayed in either.
Hotel staff and housekeeping were friendly and the room was clean. The HVAC unit was a bit noisy and ran almost continuously (energy waste), however it did keep the room warm on some exceptionally cold days and nights.
January 29, 2014
Rated 3.0 out of 5.0 by stinson3 Not what we remember from our stay 1 year earlier
We had a great stay 1 year before but this time the room was not as clean, the cleanliness and upkeep of the bathroom lacked attention to detail, and the breakfast was limited. We may return here but will try other places first.
January 5, 2014
Rated 5.0 out of 5.0 by MandyRN Great hotel!
We enjoyed our stay. Staff was helpful and friendly. The pool was very nice and my kids enjoyed it. We would definitely stay again.
January 4, 2014
Rated 5.0 out of 5.0 by MHF50 Great Staff
Desk staff was very friendly and helpful. The only drawback for the property is the lack of an elevator but not a huge problem for most people as there are only two floors.
Room was clean and comfortable. Bed was very comfortable.
January 1, 2014
Rated 3.0 out of 5.0 by Kllycn3 Great value
Although this location was a great value it is an older location. My room appeared to be clean but found hair in the bathroom. The tv in the room was small. The bed was old and lumpy. My bedding did not smell clean. It was late when I checked in so I did not complain. But this location is one step away from being a value inn. After having almost 8 months in hotels this year. This location is probably the worst I seen of Holliday inn.
December 26, 2013
Rated 2.0 out of 5.0 by Brad50 This was not what I expected from this chain.
I often stay at Holiday Inn Express (several times a week). This room was dirty, dingy and didn't meet what I expect from this chain. I won't be staying at this particular hotel again.
November 25, 2013
Rated 4.0 out of 5.0 by Pottersclay27 Comfortable Bed but musty room
The facilities seem to be well maintained; however, the room was musty and had water damage and I couldn't figure out how to work the whirlpool tub. Apparently their is an unmarked switch on the wall and a button in the tub. The bed and blankets were very nice and the facilities were nice as well.
November 19, 2013
Rated 3.0 out of 5.0 by nothappy1182013 Poor billing
The stay was ok but the billing was not good at all was charged 3 times for my stay on card was three days before it was strighten out poor management!!!!
November 14, 2013
Rated 2.0 out of 5.0 by jmarblack Noisy
Room was very noisy. So noisy I could hear the guest in the next room snoring. Had to download and app to make white noise on my phone to try to sleep. Had a room full of lady bugs and asked the front desk to check that and the TV which had a issue with the sound. Neither got done.
Lady that runs the breakfast area was the only plus. Very pleasant.
I am loyal to HIE but won;t stay here again.
November 13, 2013
Rated 4.0 out of 5.0 by Nette9090 The staff made everything better.
I was visiting Cloverdale to attend my father's funeral, and it was a rough time for me. On top of it, several hundred teenaged kids descended upon the hotel for their track meet (30 miles away) the next morning. Okay, fine. But it ended up that the central room for all the adults and kids was right next to mine, and I couldn't even hear when someone knocked on my door. So yeah, for a full two hours from 8-10pm the night before my dad's funeral, when I was trying to work on a eulogy, I felt like I had died and gone to "spring break nightmare". But the entire staff at this hotel turned that bad experience around by exceeding my expectations in every way. There are other hotels to choose from in Cloverdale, but I won't stay anywhere but here. The management and staff are authentic, hard-working people who take their jobs seriously, and it was most appreciated when I wasn't at my best. Thanks, Cloverdale Holiday Inn Express.
November 7, 2013
Rated 4.0 out of 5.0 by Illinois13 Great Service
The desk clerk at check-in was excellent! One member of our party was on crutches & the clerk offered a room that was closer to the lobby & handicapped accessible to make it more convenient for us. She went above & beyond to make sure our accommodations met our needs.
November 4, 2013
Rated 2.0 out of 5.0 by judy4245 Poorly maintained, Pool, Hot Tub, Television
We checked with staff before we made this reservation to make sure that previous customer concerns were taken care of. We found this not to the the case. The pool temperature was very cold, hot tub jets did not work and was dirty (oil scum and hair floating), the 31 television stations offered but 12 of them did not work with an error message on the screen that said no signal. I talked to a staff member about the issues but remained unresolved for the two days we were there.
November 2, 2013
Rated 3.0 out of 5.0 by Kirk2249 Worst check in ever
Did not use or. Even thing my platinum elite rewards card mattered front desk person worst I ever seen was at 7 or8 at night And worst she did not care Over all the motel is great but a person like this will cost them in the long run.
October 29, 2013
Rated 5.0 out of 5.0 by MsFirstTwin Best Choice in the area
Husband and I stayed here for a total of 12 days during the Covered Bridge Festival. Breakfast very good. The types of eggs and meats for breakfast changed daily. The bread products in the bread case were put out as needed and not in great abundance so they would always be fresh when chosen. The pancake maker was out of order, but still, there was so much to choose from, it did not matter. The room was clean. We liked the HD flat screen TV. We felt like the mattresses were not terribly comfortable, but 4 big pillows per bed made up for that! Shower head was good... that is important to us. Housekeeping did a great job. Desk clerks were wonderful and helpful, as well as the ladies that prepared breakfast daily. We were thoroughly satisfied and happy with our stay at this Holiday Inn! Thank you, Holiday Inn at Cloverdale!!
October 25, 2013
Rated 4.0 out of 5.0 by CTZ710 GOOD STAY
It served the purpose for us. We spent the day at The Covered Bridge Festival and was nice to drive a shorter distance than back home. Breakfast was enough to start your day.
The Mexican Resteraunt across the street was great food.
We will consider staying here again next year!
October 24, 2013
Rated 2.0 out of 5.0 by NeilW Poor Access
The hotel feels a little older although rooms are clean and comfortable.
There is NO ELEVATOR, 2nd floor rooms require guests to walk up a significant number of stairs.
My room had no Refrigerator or Microwave.
The Internet connection was so slow it was unusable
Premium HBO channel was unwatchable.
As a Platinum Member I was not offered any kind of room upgrade, although I did get a free newspaper and "goodie bag" on arrival.
Overall I think this is the worse Holliday Inn Express I have stayed in. I was happy it was for only a short stay.
October 13, 2013
Rated 4.0 out of 5.0 by RLE12 No Fridge or Microwave??
Was disappointed this stay. King Room N/S, didn't have a fridge or microwave, as I've had in the past. Was told rooms with them are limited. Will be sure to request these amenities next time.
October 10, 2013
Rated 5.0 out of 5.0 by CSSw Handicap
We were pleased to be able to use our handicap lift with your bed. Too many hotels have platform beds which defeats the purpose of a handicap room. Thanks!
September 23, 2013
Rated 2.0 out of 5.0 by dick66 amenities
The pool was too cold and hot tub did not work. The tv did not match channels listed and some were missing all together.
September 21, 2013
Rated 5.0 out of 5.0 by beoleo very comfortable bed and pillows
nice place well kept. pool and jucuzzi great. the only thing that we didnt like was a musty smell in our room not bad but still noticeable.
September 11, 2013
Rated 5.0 out of 5.0 by Fall Comfortable bed
Everything was excellent except that I asked for a refrigerator and there wasn't one.
September 8, 2013
Rated 5.0 out of 5.0 by guyin233 Very Relaxing, accomidating staff
The staff were very helpful. When I arrived it was long before check in, about 10:00 am, and I asked when the room would be ready. The desk clerk called housekeeping but couldn't get hold of them. She said it shouldn't be very long after noon. In the mean time, I was walking around the grounds and met a worker that was rebuilding the retaining wall out back. We had a good conversation while he was on break. KUDOS to him. I got the room before noon.
I couldn't sleep and took a walk. The night clerk was interesting to talk with. A little chatty but seemed to be an All American type of girl. KUDOS to her too.
Very relaxing and accomidating
September 6, 2013
Rated 5.0 out of 5.0 by ELR5712 OVER NIGHT STAY
THE FACILITY WAS CLEAN AND COMFORTABLE, EVERY THING MET OR EXCEEDED OUR EXPECTATIONS.
August 28, 2013
Rated 1.0 out of 5.0 by mar17 Very tired property
This is the worst Holiday Inn we've stayed in. Basically the whole property needs a total makeover. The lobby, hallway and room carpeting is old and dirty. The bedrooms are shabby and the bathrooms were the same. One of the staff nicely moved us from our original room because it smelled like smoke. The final blow came at 6:30 a.m. the next morning when we were awakened to the strong and unpleasant smell of bacon grease and the fire alarm going off. I guess the ventilation isn't very good. We were really surprised to see the condition of this hotel because our experience with other Holiday Inns has been very positive.
August 27, 2013
Rated 2.0 out of 5.0 by Toetags Awful hotel
This hotel is rundown and is under re-model. Dust everywhere. Some of the equipment in the dinning room was "Out Of Orderr" The jucuzzi was freezing and didn't work. Our door wouldn't shut properly. Horrible place!! We had driven 8 hours and was really looking forward to a hot juccuzzi. I hate to see signs that say "Out Of Order" in the kitchen.
August 16, 2013
Rated 3.0 out of 5.0 by MartyM1974 great room but . .
The hot tub was a luke-warm tub, the pool was frigid and the TV was good when the channels came in. I expected better.
August 16, 2013
Rated 4.0 out of 5.0 by Scottwis1 Always an enjoyable stay
I've been staying at the Cloverdale HIE nearly every year since it opened in 1997. I come down for the Indy 500 and Brickyard 400 weekends each year and make sure to have my rooms reserved here. The staff is always very friendly and helpful, with the rooms always clean and neat when we open the door. The main complaint that I'd have is with the television channels available and the quality of whatever satellite service they use. It seems like there are always a couple of channels with very poor reception and seems like it's usually at least one channel that we really want to watch that weekend, such as FOX when they are broadcasting the Coca Cola 600. Also, how in the world you can be in Indiana and not have SPEED channel on your TV lineup is beyond me! Since most motor sports are going to be on NBC Sports Network and the new FOX Sports One channels, I hope they are added to the channel line up by the time I come back next May... Also, I've never understood why we should to pay more for our rooms because we are staying there for a race weekend. Do people passing by and just stopping for the night pay the same rates? It doesn't cost anymore for me to stay there than it does for the guy just passing through. It's not just here, I know it happens all over the country, wherever races are... We do enjoy the breakfast in the morning and always look forward to the hot cinnamon rolls! Overall, I wouldn't hesitate to recommend staying at this Holiday In Express.
August 10, 2013
Rated 3.0 out of 5.0 by Jeff1951 Needs better housecleaning
Stairs carpet dirty, in room shower had soap left on side from last customer, hair on floor in bathroom
August 5, 2013