Rated 4.1 out of 5 by 378
Rated 5.0 out of 5.0 by GTHomas Great Stay
Great hotel, friendly staff, great ocean views, clean rooms
The waitress Tricia was OUTSTANDING!!!!
May 21, 2014
Rated 2.0 out of 5.0 by Farieza The Dining experience was awful
The wait staff did not know what they were doing. It appeared to me that there were enough staff but none of them seemed to have any experience or know how to treat customers. On numerous occasions I asked several waiters for a bowl (one morning) and a clean bowl (the second morning) for cereal at breakfast. Everyone I spoke to said they would bring some bowls but I waited and had to ask another waiter before I got a bowl. I was told that there would be an omelette station on Sunday but when I went down for breakfast at 10 pm, the omelette station was not set up yet and the waiter was not sure what was going on. The quality of food was "fair" at best. I bought two cups of coffee which cost me almost $10.00 because I asked for regular milk in the coffee. Outrageous!
I ate at the hotel when I first arrived but the food was mediocre. There was absolutely no ambiance at the hotel to encourage me to stay there, which was what I really wanted to do.
I would not stay at this hotel again. I definitely would not recommend this hotel to anyone.
May 14, 2014
Rated 1.0 out of 5.0 by disappointed & disgusted poor service quality and poor attitude
Staff were rude and less than helpful. We were promised an oceanfront room and given the wrong room. Upon approach ing the staff I was treated with disrespect and mocked. They were rude and condescending. My family will never return to any other crowne plaza hotel.
May 14, 2014
Rated 2.0 out of 5.0 Not impressed
We have never seen a hotel where you basically have to go to the front desk for everything. From pool towels to breakfast vouchers? It makes your front lobby look unprofessional with families wearing wet bathing suits lugging 20 towels through the lobby. Passing the wedding events and Sunday brunch just to return towels seems kind of silly.
The beds were very lumpy and one of the legs broke. Hotel should not of received a 4 star rating.
May 14, 2014
Rated 4.0 out of 5.0 by LinR123 lovely hotel on the beach
This hotel has been our favorite for many years. It's right on the ocean and is a great place. The only negative I can say was that it is now geared more for the business and military guests. We were there on leasure and there was very few leasure guests staying there making us feel like a fish out of water. The food is much improved which was nice.
May 12, 2014
Rated 5.0 out of 5.0 by cvc/jbc This is a lovely property!
This is a nice property on the ocean. The indoor/outdoor restaurant on the ocean was really great. I feel the rooms were nice and the staff was very professional. If there was one thing I could recommend, it would be that the little balcony floor outside the room needed to be cleaned. It was truly an outside balcony deck and while it was open to the elements, the corners were soiled by dirt and of course, birds must fly over! Overall, I would highly recommend this property.
May 11, 2014
Rated 4.0 out of 5.0 by 1runnergirl Good location
Everything was clean and comfortable. One thing that would have been even better - not charging for chairs out by the beach! We went to pool area and not a lot of lounge chairs.
May 8, 2014
Rated 2.0 out of 5.0 by BadBunny14 Meh...
This is an old property that has been remodeled. The room A/C units are incredibly loud; if you are a light sleeper, you will wake up every time they kick on.
This hotel is generally very expensive. I had a group of people there for meetings, and I thought the rate they provided for the group was rather high.
Generally, it's clean and pretty nice. It's right on the beach, which is nice. They do not have chairs; the pile of chairs, tables, and umbrellas just outside the hotel is a rental racket where they wait for you to grab a chair and lay down, then come running with their hands out. The pool and hot tub are nice.
I do NOT reommend this hotel for meetings, conferences, etc. However, if you are doing a mini-vacation and can't find a cheaper place, it works in a pinch.
The restaurant/bar is good. They have a decent breakfast buffet (expensive), indoor-outdoor bar, and pretty good menu.
May 5, 2014
Rated 5.0 out of 5.0 by gegegin Great hotel.
Staff was pleasant and helpful. View from our ocean front room was spectacular. Room furnishings could use a little updating, but the room was clean and comfortable.
May 3, 2014
Rated 3.0 out of 5.0 by SIck of snow room needs some updating
Our room had a great view of the coast being on the 6th floor. For the price the room was good but needed some mechanical updates.More outlets needed for electronics. The faucet in the bathroom sink leaked even when it was off. I notified the front desk & they offered to come to room and take a look. Due to us having to use the room on a regular basis there was no time for staff to observe the problem. The tub nozzle was loose and a full stream into the shower mode was somewhat weak. SInk was too close to the toilet and I am not a big person but it was difficult to reach toilet tissue without bending like a pretzel. As to the staff on the decks they seemed to be in short supply or overworked & a bit curt.. Waited a longtime for someone to take order, clean the table, get silverware and etc. One waitress was very friendly and we tried to always get her table. We attended an evening wedding reception there & meal was good but felt rushed after the dinner. They cleared the table so quickly taking silverware and glasses of water & half empty drinks as we conversed.
April 30, 2014
Rated 5.0 out of 5.0 by Another Smith Wonderful Beach; Excellent hotel
This hotel was/is fantastic. Staff friendly and helpful everywhere and every time.
Our room overlooked the Atlantic Ocean and beach. It was wonderful to wake to the sound of the ocean and to be able to eat outside next to the beach.
Value for money throughout and worth visiting for a perfect beach side location.
April 21, 2014
Rated 4.0 out of 5.0 by Trinsgma Great experience
We had a lovely time during our stay! So close to the beach! Tony was great to help us with our chairs. Our room was nice, clean, and comfortable. Carol, housekeeping, was very kind and provided great service in our rooms. Loved having chairs outside our doors to sit and enjoy the weather.
My only complaint, and it is trivial, but the elevator in the attached building (South) is SO SLOW!!!!
Wonderful experience and hope to visit again...soon!
April 16, 2014
Rated 5.0 out of 5.0 by Katydid888 Wonderful surprise!
We were here for a wedding so we did get a slightly discounted rate....for the comfort of the room and the nice balcony and view it was actually a great price! The staff were all very helpful and friendly and the rooms were perfect...
I am the Sales Director at a hotel so I definitely appreciate good service and comfort when I see it!
Oh and the food was wonderful!!
April 10, 2014
Rated 2.0 out of 5.0 by kwlaw Hotel needs updating
Hotel overall is out of date. Room in particular had a great view but poor security on balcony, old broken down bathroom, and king bed was shoved into a too small room. I could hear everything in the next room and had to call to complain. No amenities, room service dinner was terrible. No valet, not enough parking. I won't be back.
April 8, 2014
Rated 4.0 out of 5.0 by ed2020 Tried to re schedule another week
When I called to book another week. The price was jacked up and I tried to contact the Mgr. But he is simply a voice mail.
I left a message but no call back from him. I said call back if you care. So I stayed at your competion.
I tried to stay loyal to you at crowne plaza but it didnt seem your manager cared.
The rest of the team was good. There was confision but it was taken care of and it ended up being a bit more per night then I understood it would be from reservation dept.
I travel there often and usually stay a few days but if a company dont want your business as it seemed.
I found others that do want my business.
One last detail, there were some sugar aunts in kitchen area.
I will end this same as the call. If you want my business you should contact me so I will know im not just a number. Some companies would love repeat biz.
April 5, 2014
Rated 5.0 out of 5.0 by One eye My winter getaway....
I escaped WV winter and stayed at Crown Plaza, on the beach, Melbourne for 4 months! It was an experience to remember. The facilities were exemplary, the staff was intelligent, friendly, helpful and well trained. The housekeeping staff kept my room clean and well organized and were pleasant doing so.
The location was excellent and the area around the hotel provided everything one could need - restaurants, shopping, entertainment, etc.
This is my 4th or 5th (forgot which) stay at this hotel and each time has been excellent. I will return every time that I can.
April 5, 2014
Rated 4.0 out of 5.0 by D&DP Great Service
Entire staff was professional, friendly and helpful. Overall condition of hotel was good and clean, but a little dated. Overall a good stay.
April 5, 2014
Rated 1.0 out of 5.0 by AClark1 Sat.Nite
Sally as always remembers me as a return guest as do most of the staff - The shuttle drivers are always great - it is wonderful to have the access to the airport -
April 3, 2014
Rated 5.0 out of 5.0 by surfer girl ESA regionals surf contest
My son and I stayed two nights for the ESA Regional surf contest.... what a great hotel what a great value He thought I had spent much more than I had on this luxury hotel Staff was excellent I cant say enough and how we enjoyed our weekend that much more !!!
Thanks for a great joI wish esa had set something up with you so we could receive discount on rooms but was still affordable
April 2, 2014
Rated 5.0 out of 5.0 by kismet203 Wonderful place for my family
I took my two small boys and everyone there made me feel comfortable about having them in a resort so nice. We felt welcomed and enjoyed our stay here better than any other place ever! Would HIGHLY recommend for just adults or a family!
April 1, 2014
Rated 3.0 out of 5.0 by BeachJ Great room and view, very loud and too many smokers
I would have loved our stay if it wasn't so loud, crowded and smoke-filled. Our great, 2 room king suite had a wonderful view, but was directly above the band and pool. A group partied loudly under our room around the fire pit until after 3 am. We were in the smaller building and all the side balconies are part of the open walkway. We had to walk by people smoking and ashtrays full of lit cigarettes. The pool was the same…it seemed like 1/3 of the people were smoking. There was no where you could avoid it except your room, with the doors closed. The restaurant service was really awful. The view was amazing and the food was good, but our dinner waiter and our breakfast waitress each took 10 min to get to us, messed up our orders, etc. It was almost funny how bad it was.
If our room was away from the noise, and the smoking wasn't allowed in common areas, I would have enjoyed our stay more. The wait staff was awful, but the view makes up for it.
March 27, 2014
Rated 5.0 out of 5.0 Staff
The staff was friendly enough but when I checked in, which was very quick, they did not tell me they upgraded me to a partial ocean view instead of the double beds I paid for. The did give us a pull out bed which worked out fine but they should have mentioned it. I called the front desk and that is when they asked us if that was ok.
March 27, 2014
Rated 5.0 out of 5.0 by joshh Great location and beautiful views!
My wife and i stayed at this hotel last weekend for our anniversary and absolutely loved it. The room was comfortable and the hotel itself is in great condition and great location. We will definitely be returning.
March 27, 2014
Rated 5.0 out of 5.0 by Craig2014 Great beach hotel
Good place for family and business. Good food in restaurant.
March 26, 2014
Rated 4.0 out of 5.0 by BudGM Awesome staff
Location, rate were good. Staff was excellent. Room did need updating and could have been cleaner. Overall not a bad stay!
March 21, 2014
Rated 5.0 out of 5.0 by FT565 Awesome place all around.
The staff are very welcoming, friendly, and out going to ensure your stay is great. The hotel is always clean and the rooms are clean and fresh. The bar and resturant have plenty of options and the prices are good for the location. The access to the beach could not be any better. Wonderful place to visit for a night or an extended time.
March 20, 2014
Rated 2.0 out of 5.0 by David1977 average hotel
I was pretty upset when my wife and I couldnt go into the spa or poolat the hotel. The spa was fulled with foam and the pool wasnt backwashed. The spa has foam because it never was cleaned the next day. Im a llicensed pool operator and know whats a dirty pool orspa. The breakfest was suppose to be added with the hotel price and I ended up paying $43.00 for breakfast. People were rude except for the front desk ladies. Tried asking a guy for information on a local store and said "what do you need im really busy" ..
well, again the room was nice and front desk ladies bit other than that not a great first time experience.
March 19, 2014
Rated 3.0 out of 5.0 by somedaze Great View...many issues with room & staff
Had Ocean Front room for 3 nights...Beautiful location & View!
No discounts given for ocean front rooms...no aarp, no priority club, no AAA, nothing. Room had many issues and supposedly newly renovated.
Shower leaked all over when trying to get water to correct temp,....reported it...nothing done.
Toilet was broken and ran for 10 hours...told maid, then called front desk 2 hours later..after two visits was fixed.
Someone something (maid cart?) was banging on the wall for 2 full days....finally stopped.
Elevator was broken...had to go to other side of hotel to get luggage down stairs..
We were told free coffee 24/7. Went down at 9:10 AM to get coffee, was told by the staff that free coffee ended at 9am and they would get us a cup only if we paid for it.
Had a five dollar credit for any in room movie (No credit was given and when asked, staff said it had to be 2 in room movies for the credit...no where on the tv screen did it say this.
Moths were everywhere in our room...had to keep all lights off to avoid.
Overall...spent a lot of money...had many issues...when we inquired about them...no one was helpful. And all it would have taken is some kindness such as letting us get coffee in the morning....we purchased a breakfast one day and dinner for 4 people another day....so it wasn't like we didn't spend money on food & drinks!!!
we waited 20 minutes for elevator to take luggage down with no notice that it was broken...reported it to staff who said...its broken take a different elevator!
....Very disappointed. Will not stay there again.
March 19, 2014
Rated 4.0 out of 5.0 by ARJ77 Nice Hotel
The front desk and dining staff are very friendly and accommodating. The housekeeping left a lot to be desired. My floor was not vacuumed and my tub was not cleaned daily. Also, the light bulb in my floor lamp was blown and the door to my freeze fell off every time the door to the refrigerator was opened. The side of the building I was on did not offer a private balcony which was a disappointment but a table and 2 chairs were provided for each room on the common walk way. Very few rooms offer a true ocean view so do not be mislead. Most rooms you had to lean over the edge to get a nice view. I was in room 353 and you had one of the better views but again it was not private. I enjoyed this hotel enough to be returning in a few weeks for a 10 day stay but hopefully on a higher floor with a better view since I'll be there for so long. I don't think you would be disappointed with your stay here as long as you know what to expect.
March 18, 2014
Rated 2.0 out of 5.0 by PeterboroPete Beds are horrible. Two people cannot sleep in same bed.
Upon check in I knew something was up. I booked 3 rooms for my family for our vacation to Florida. After waiting for several minutes at the front desk we were greeted and the gentleman was scanning the computer for a bit for our room assignments which were not ready, rooms were booked on the first. Waited several more minutes to get them. I asked if there was adjoining rooms, told there were non in hotel. Well we have one!
Got to our rooms and they smell like a damp old basement. Son said look how small the beds are, smaller than mine! Fridge in my room was dead and the second room not plugged in. Maintenance changed the one fridge, I plugged in the other. Maintenance was very good as was most of the staff.
Now to the worst part. The bed is so soft it hurts to lay on, it has a topper on top of the mattress that is beyond horrible. I would ask for another room but my 81 year old father in-law is in the adjoining room so I cannot leave. I slept on the floor in son's Scouting sleeping bag because the bed was just to uncomfortable. The floor was better.
The second night my son sleep on the floor, my wife and I slept apart in the 2 beds, nice! Maintenance put a 2 foot by 4 foot wood plank under the mattress to firm it up. Still don't understand that???
This is the second major issue I have had at a Crown Plaza.
March 17, 2014