Rated 4.4 out of 5 by 145
Rated 2.0 out of 5.0 by 57disappointed VERY DISAPPOINTED
We were quite disappointed with our stay at this hotel. usually we are very pleased with the service and quality of a Holiday Inn Express.
We were staying overnight with our grandkids because we were seeing the Zoo Lights at the Riverbanks Zoo.
When we arrived, the room we were given smelled like smoke. Awful, stale, smoke. We had to get another room.
While walking around with my grandkids, we stopped to get a drink at the drinking fountain which not working properly because it shot a stream of water up to the ceiling. We notified the front desk and she put a yellow, wet floor sign out but didn't mark the fountain as broken. In the morning the floor sign was gone and we saw someone use the fountain where again the water shot up to the ceiling. The fountain should have been labeled out of order but I guess the front desk didn't care that it's guest would get wet if they used it or slip on the floor because it was wet.
One of the things our little ones look forward to is breakfast at the hotel.
Breakfast was not up to the standards of most Holiday Inn Express hotels. It may seem like a little thing to most but when you are traveling with little ones, it is the little things that can mean the most. The fruit was not fresh. Apples were bruised, bananas were brown, bagels, bread and muffins were hard and stale and the pancake maker was broken. That ended our stay and left a really bad taste with us. We will NOT go back to that hotel.
December 16, 2014
Rated 4.0 out of 5.0 by aaarose Customer Service and Room Service
My Stay at the Harbison Road Holiday Inn Express was Great, I normally stay at this Hotel becaused the Guest Services is always terrific. I was greeted AS a IHG rewards member as soon as I identified myself and they had my room cards and reception packet ready. my room was good to go, I would have liked to be able to order movies but I understand the cost. Please forward to the staff, that I do appreciate the great service provided and that is why I return so often.
December 15, 2014
Rated 5.0 out of 5.0 by richard is my name comfortable and safe
good place to stay on trip to to florida. do not have much more to say since we most often stay at holiday inn express when traveling around the country. stayed at a holiday inn express in California for seven months and had a great time. I don't think we got full credit then. we also purchased a vacation package in myrtle beach, paid for it and were unable to go there because of a health issue and never got reimbursed for it. this left a sour note with us, but we have continued to use the services since then, but it remains a negative in our minds.
December 12, 2014
Rated 5.0 out of 5.0 by jwwalters24 Comfortable bed and clean room
I experienced a very comfortable stay and appreciate the courtesy of the staff.
December 8, 2014
Rated 5.0 out of 5.0 by Arlene Stay at Holiday Inn Express
My husband and I have stayed in many Holiday Inn Hotels, including Holiday Inn Express all over the world. Your hotel is one of the nicest we have ever stayed in. We wouldn't hesitate to recommend it to any of our friends.
December 3, 2014
Rated 5.0 out of 5.0 by Licorice Great location
Great location, quiet, and friendly staff, beds were good
December 3, 2014
Rated 3.0 out of 5.0 by makatak It's OK
Yea, it's comfortable, got a good night's sleep, convenient to attractions in the area. But who built the hotel? The plumbing is atrocious. Certainly does not compare with other IHG properties in terms of build quality. Handles installed backwards, toilet crooked with bad caulking, lot of exposed pipe.
All in all, it's still a good place to stay.
December 3, 2014
Rated 4.0 out of 5.0 by gjamv great location
Lots of good restaurants close by. Close to all sorts of shopping and very convenient to HWY
December 1, 2014