Rated 4.3 out of 5 by 100
Rated 1.0 out of 5.0 by PA-FL Traveler Friendly Desk Staff; Poor Housekeeping
All common areas were very dirty and needed deep cleaning. There were Fruit Loops (cereal) in the elevator at 8:30 PM when we checked in and the same cereal was trampled a bit more and still present the next morning. Additionally, dried up sticky drink was spilled on the tile near the elevator and on the carpet on both first and fourth floors. The sticky floor had been there a while because it attracted dirt. Additionally, our bathroom was extremely dirty. The tub needed to have the dirt rinsed out before we could shower. It truly needed a good scouring, not just rinsing. We took a brief shower and felt that we were standing in someone else's dirt that had built up over time from improper or lack of cleaning. The entire room felt "sticky" and we did not dare walk barefooted on the carpet. The bathroom shower curtain and bed sheets were extremely wrinkled unlike any we ever saw. All linens looked as though someone took them out of a clothes dryer and crammed them into a bin before placing them on the bed or hanging the shower curtain. We never experienced such an unappealing hotel room; we felt so uncomfortable and could not wait to leave. The bathroom needed maintenance attention; wallpaper was pealing in various areas, the floor was visibly dirty and watermarked, and the chalking around the sink was poorly installed so it held previous guests' dirt. The sink was uncomfortable in which to brush our teeth. The linens were of poor quality, sparse, worn, and dingy. We must state that the hotel manager did refund us 100% of our room charge after briefly expressing our disappointment and we certainly did appreciate the gesture. However, it should be noted that this is the first Holiday Inn Express were we have had this experience. Our rating is based on our past experiences in several hotels. The only positive for this hotel was breakfast. The breakfast area was decently kept. We had a very early breakfast so we could leave ASAP!
August 22, 2014
Rated 5.0 out of 5.0 by Tina28 Great customer service
The staff was friendly and listened to you. If there was a problem, it was taken care of in a minimum amount of time.
Great breakfast. There was a large variety of items to choose from.
August 21, 2014
Rated 4.0 out of 5.0 by Mittini Very good experience
Gave it fairly high scores. What I didn't like was a wall air/heating unit. Generally too loud and fairly uncontrollable. I did not like that there was no exhaust fan in the bathroom.
Other than those items: bed was excellent, atmosphere was quiet, room was clean as was the grounds, desk people were very good. A fair value for what we received. I would recommend this hotel. Good job.
August 20, 2014
Rated 4.0 out of 5.0 by aboccan Moderate Priced Business Hotel
Stayed here for a quick trip to Columbia - reasonable value
August 18, 2014
Rated 5.0 out of 5.0 by LLLD Comfortable room and delicious breakfast
We checked in late and were greeted with genuine kindness. Our room was comfortable and well appointed. Breakfast the next day was delicious.
August 15, 2014
Rated 5.0 out of 5.0 by mwlane1999 Excellent Experience
We stayed at the Holiday Inn Express @ Columbia-I-26 @ Harbison Blvd, and the staff was very friendly, the room was excellent, the bed was extremely comfortable, and the breakfast was great! I would highly recommend this as your place for stay!!!
August 13, 2014
Rated 5.0 out of 5.0 by bugs1031 Gr
Great location, everything was excellent, from check in, temperature of room, to quality and cleanliness of breakfast. We have stayed at this hotel twice and would stay again. Restaurants close by were very good. No pool on site is the only drawback.
August 12, 2014
Rated 5.0 out of 5.0 by bdgelectrical Nice rooms
Rooms were nice and clean, comfortable and staff were friendly and professional.
August 7, 2014