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Rated 4.4 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Clean, quiet, great value In town for a short vacation visiting Columbus Zoo and Scioto Downs Racino. This property was midway between the two so worked well for us. Trusha, who checked us in, was very pleasant and gave us all the info we needed plus recognized me as a Platinum Level rewards member. The hotel was clean and updated. Breakfast was good with lots of options. We did not get to use the pool or fitness center but they looked great. Would definitely stay here again. November 15, 2014
Rated 4.0 out of 5.0 by Great stay at a reasonable price. We had a very pleasant stay at this property. The hotel staff was very accommodating and the room was large and well maintained. Breakfest could have offered a little more variety but for free there no real complaints. We will definitely stay here again when traveling to the area. November 12, 2014
Rated 4.0 out of 5.0 by Safe and Secure Great hotel in the Columbus area. I'm in town several times a year on business and I always try to stay here. The staff are friendly and check in/out is a breeze. November 10, 2014
Rated 5.0 out of 5.0 by Great location and price The staff seems very concerned and interested in pleasing the customers. The bed was very comfortable and the bedding was clean and modern. The room was not quite ready at four but they were very accomodating. The breakfast offered a great deal of variety and they did not object to us grabbing a banana or apple early (before they officially opened). Great staff. :) November 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed and service Room was nice as usual in holiday inns but our phone was not working and had to go down stairs each time I needed the desk. Was told it could be looked at in the morning but I was leaving in the morning. It was good thing I had my cell phone because I needed to call for food delivery. Food was cold ( eggs). November 4, 2014
Rated 3.0 out of 5.0 by Business The hotel is located in the "not so great" part of the city. It was ok for just me, but I wouldn't stay there with my family. Encountered some "special" people in the immediate location of the hotel. I would not stay here in the future just based on location. November 3, 2014
Rated 3.0 out of 5.0 by Turkey Sausage!!! Check in was strange, she needed to see my credit card, my platinum member card and some ID. I got to my room, the coffee machine was so dusty that I felt obliged to cleanse the whole thing before using it. The WiFi signal in room 405 was so weak that I couldn't get online. In the morning I went to breakfast, the only meat choice was dry turkey sausage patties. This is my only time at an HIE that "regular" sausage was not offered. The eggs had the consistency of reconstituted powdered egg. The banana was good. I will never use this hotel again. I like HIE but this place was beyond the pale. November 2, 2014
Rated 1.0 out of 5.0 by Close to Ohio Expo Center Lacks customer service. It appeared that someone had been using my shower while I was out of the room during the day. The shower had used soap in it (I bring my own body wash) and a razor that was not mine. This happened for three days in a row. Hmmmm. When this was brought to the attention of the front desk, I was simply told I would have to speak to the manager and he was not there at the time. Upon check out (stayed at this location for 16 days) I again stated that I was not happy, again the manager was not on duty , I would need to call when he was there to get any answers. Not happy. October 31, 2014
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