Rated 4.4 out of 5 by 131
Rated 5.0 out of 5.0 by DATS Great Staff
I loved the efforts of the staff to make me feel comfortable and meet my needs. I wasn't crazy about the location of this hotel upon arrival. Traveling alone and arriving late, I wasn't sure of the neighborhood. After spending some time, all seemed well, my car was safe and the experience was great! The price of a room compared to other Holiday Inn Expresses was a tad high for the quality and condition of the rooms and amenities. I had a great stay, though, and would recommend.
October 29, 2013
Rated 4.0 out of 5.0 by gloonthego safe and comfortable
Great for two women traveling alone. Hotel was really close to the library we needed. Staff was friendly and helpful. Little things went wrong like no cups for coffee or had cups but no coffee. Lost internet when I really needed it and the pool was down when we wanted to use it. Overall good stay.
October 9, 2013
Rated 5.0 out of 5.0 by Countryoverclub They all went above and beyond
My experience at this hotel was one that makes me loyal to the IHG brands. The highlight of my stay was returning to the hotel lobby after a long morning run, the lady cleaning up from breakfast turned the juice machine on for me to get water. After I filled up my 8oz cup twice she went behind the front desk and got two bottles of water for me. As a Platinum member I felt valued and welcomed at the property.
October 7, 2013
Rated 5.0 out of 5.0 by Cassava Very relaxing and welcoming
It was very relaxing and welcoming. I had a pleasant experience.
September 30, 2013
Rated 5.0 out of 5.0 by DadMan50 An excellent experience!
We were in town for a couple of days, and chose to stay at this Holiday Inn Express.
Good choice. From the time that we were greeted (which was 1:50 AM, no less) we were treated as valued guests. And it only got better from there. The staff, both day and evening were warm, accommodating, pleasant, well spoken, and rarely missed an opportunity to smile and greet us. Multiple times we were asked if there was anything that they could do; courtesy abounded.
I can easily recommend this as a clean, comfortable, NICE place to stay.
September 19, 2013
Rated 5.0 out of 5.0 by Mercnole 5 Star Experience
This was my first time in Columbus to see the Buckeyes play their Season Opener against Buffalo. Needless to say, this will not be my last time to Columbus or my last time staying at this Holiday Inn location. The staff was beyond helpful and the rooms were very clean!
I highly recommend this Holiday Inn.
September 5, 2013
Rated 5.0 out of 5.0 by patato nice & clean, comfortable, felt secure and welcome.
Staff extremely helpful and nice. its nice to hear your'e welcome and instead of no problem from the young people on staff. They were very accomodating and patient. nice to travel and run into such good service and comfortable hotel. thanks, our trip was great.
August 31, 2013
Rated 5.0 out of 5.0 by ChefJoe Super staff, client focused,happy to be there taking care of you.
Enjoy having my name on the "Guest Board" at arrival. Desk staff always - always greets me by name and is familar with ME
August 25, 2013
Rated 4.0 out of 5.0 by tlibra Wonderful Staff
During my stay all the staff were excellent. They were polite and helpful. The rooms were clean and spacious.
August 22, 2013
Rated 5.0 out of 5.0 by Aamra Comfortable bed and friendly staff
We enjoyed our stay here. We spent 2 nights here and would definitely go back. Staff were super friendly and made you feel welcome. The room was very clean and the bed was very comfortable .The only negative at all was the breakfast. In all fairness we didn't eat there because it just didn't look that appetizing and the coffee was mediocre. Everything else was very good. Would definitely recommend.
August 21, 2013
Rated 5.0 out of 5.0 by Mimi09 Excellent Customer Service
Our recent stay at Holiday Inn Ohio State Fair/Expo Center was excellent from beginning to end. The experience that most impressed us was the customer service. Hugo gave us a friendly welcome and carefully explained the amenities. He followed up with a call shortly after we were settled into our room. Additional staff including the housekeepers in the hallway and the hostess at breakfast greeted us with a "Good Morning" and a smile. We had a wonderful experience and will keep this HI on file for future trips to visit family in Columbus.
August 21, 2013
Rated 5.0 out of 5.0 by clifflew top shelf all around
We checked in and were greeted promptly and with a friendly face even though it was late at night. Everything was the way it was supposed to be. Comfortable beds, clean bathrooms. Plan on retruning frequently as my son is a student at OSU. The hotel is minues from campus.
August 21, 2013
Rated 5.0 out of 5.0 by Paul777 Very good desk clerk!
I thought everything about out stay at the Holiday Inn Express at
Columbus was very good. We would recommend it to anyone!
Special congrats to the desk clerk named Trisha. I was having
trouble getting online at first so I called her at the desk and she gave some good recommendations. But I especially appreciated it when she called back to make sure the internet was working
and she even offered to fix it if I took it down to the desk!
She and the staff were very good!
August 18, 2013
Rated 5.0 out of 5.0 by HRK1 Great service
The lady at the desk was absolutely amazing! She made the whole stay worth it!!! If it wasn't for her I would not go back because the neighborhood isn't the best but she made up for that! She went Above and beyond personal care and attention. :)
August 17, 2013
Rated 3.0 out of 5.0 by flash27502 Nice stay - needs some work
I tried to utilize the exercise room but the bike was not working properly, so I used the treadmill. The treadmill worked but would not come down from the angle once I set it up.
They were doing painting in the area which should help but they need to fix some items in the exercise area and provide water.
The water cooler was empty.
August 17, 2013
Rated 5.0 out of 5.0 by Ladycpd Great place to stay
I was pleased with my stay. We only stayed one night to move my daughter into her dorm room at OSU, but I was very pleased and will def use them again.
August 16, 2013
Rated 5.0 out of 5.0 by sramos friendly.helpful.staff
theres a Family Dollar and a Wendys close to the Hotel however.you dont hear any noise. The room was clean and comfortable. Pool is open until 11pm and it was clean. Breakfast area was clean and the staff was constantly cleaning and bringing out hot food item. Cookies and the magazines by the reception desk are a nice detail. overrall my husband and I will stay again.
August 16, 2013
Rated 5.0 out of 5.0 by 2thdoc Lady at Dest
We made three attempts to get cookies--Groups of VULTURES descended on them each time--not even sure they were guests--so I brought our two grand daughters back down for snack from vending machine--put money in but items held up in machine---person on duty came out and put money into machine to get items-when two dropped she just gave kids the extra items.
August 15, 2013
Rated 5.0 out of 5.0 by LiliB I'd stay here again and again!
We stayed for only one night to take part in the festivities of the Ohio State Fair. The convenient location of this property brought is to it, but after we arrived, the room was in great condition, the staff was friendly and attentive and the location was perfect for our stay. We were dying to have breakfast at a "Waffle House", so we intentionally slept in too late for the Holiday Inn Express breakfast, so we can't review that. But, everything else at this property was on the money. The parking was tight when we returned late from the Ohio State Fair, but we were able to find a spot.
August 7, 2013
Rated 5.0 out of 5.0 by disp108 exceptional hotel
Hotel and value were excellent. Staff was friendly. Amenities were good. Breakfast bar could have been improved upon.
August 2, 2013
Rated 5.0 out of 5.0 by MEEX Best Holiday Inn Express Experience Ever
We went to Columbus to visit the Ohio State Fair, about a six hour drive from home. We were greeted pleasantly and positively by Tricia as we came in the door. She had our Priority Club materials ready to go for us. She inquired as to why we were in town, and when we said, "The Fair," she said, "Great, because I am going to be your best friend!" She proceeded to give us FREE tickets to the Martina McBride/Angie Johnson fair concert, free fair admission, free parking at the fair, and, oh yeah, upgraded our room to the Jacquzzi (sp) suite due to being Priority Club members. She was a perfect representative of Holiday Inn.
The service at this Holiday Inn Express was excellent, including both the counter staff and the breakfast staff. The upgraded room was very nice, and everything was just right. Nice job!
Oh yeah--the Fair and Concert were great as well, and we had the best trip. Thanks Tricia, you made it happen!
August 1, 2013
Rated 5.0 out of 5.0 by SusanAnne Excellent guest relations
Personalized letter in room was a welcome and helpful perk.
Breakfast was better than most.
Person at desk was exceedingly helpful.
July 29, 2013
Rated 5.0 out of 5.0 by Mombo63 Just passing through
Just spending the night in Columbus on our way to Kentucky the next day. Very friendly young woman a the front desk; offered us directions to a particular restaurant we were going to. Room was clean and bright. Beds were comfortable. Breakfast was ok - about average for these types of hotels.
July 25, 2013
Rated 3.0 out of 5.0 by HRod Not our Best stay here
We have stayed at this hotel several times without incident but this time we had some problems. The first night a storm took out the TV, internet and finally the electric service. However THIS was not the fault of the hotel. We did, however, have problems with the smoke alarm beeping and interfering with our sleep. It took 3 nights for the hotel to resolve the problem but they did offer us some compensation for our trouble. We likely will stay here again if in the area in spite of what we encountered, don't be deterred by this (hopefully) isolated incident.
July 20, 2013
Rated 2.0 out of 5.0 by Travelerl Electrical Issues
Power went out to a large portion of the hotel. We lost TV and Wi-Fi, but others lost all power and had to relocate. Otherwise, it was a reasonable hotel for a reasonable price.
July 17, 2013
Rated 1.0 out of 5.0 by MIMomofThree Heartbreakingly Awful
We asked for a roll-away when we made our reservation. It wasn't in the room when we arrived. The hotel staff were away from the front desk so we couldn't ask for it. After our outing, we returned to the hotel to find out they didn't have a bed. We were invited by the hotel to move hotels to one where there was a roll away (not really a good option#, sleep on the floor #a worse option), or get another room. We were exhausted, we were traveling with a child going through cancer treatment. When I tried to get the cost for the extra room removed, I was accused by the Assistant General Manager of trying to take advantage of the situation because my child has cancer. In short, the entire experience was heartbreakingly awful, I'll not go again.
July 16, 2013
Rated 1.0 out of 5.0 by ToniB54 Weird Activity
As a long time Priority Club member, I booked this hotel for two nights. We were in town to perform at a music venue. When we drove into the parking lot, I was concerned about the area. Obviously, we have a lot of equipment with us when we tour. I was very concerned with the neighborhood, and the lack of parking in front of the hotel.
We checked in, and I looked out the window. There were several police cars, an undercover officer, two handcuffed men and a woman being searched. Their vehicle was also being searched, and dogs were brought it. This was at the Wendy's which shares the driveway with the Holiday Inn. This happened so often during our stay, it was shocking.
It was very difficult to relax, and we were worried about our vehicle, despite the obvious cameras everywhere. I would not stay at this hotel again, though the staff was great and the room was ok. Can't recommend it either. Just thought you should know. I would suggest putting in a privacy wall or something so this activity isn't so obvious to the guests. Yikes!
July 11, 2013
Rated 4.0 out of 5.0 by loretta1 loretta
Nice place to stay after concert. Very comfy beds.!!
July 7, 2013
Rated 5.0 out of 5.0 by BarbD Enjoyable stay - everything was great!
We enjoyed our stay - the rooms were clean; the front desk staff was attentive and pleasant, and the breakfast was great.
June 24, 2013
Rated 4.0 out of 5.0 by Newt6 Great service
We were greeted by staff that was efficient and friendly. After we checked in they called to make sure we had everything we needed.
The breakfast had a nice variety. I would stay there again.
June 24, 2013