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Rated 4.8 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Great Place and Convenient to local attractions The hotel is well maintained. We found the rooms to be very comfortable with all the requisite amenities. The Staff was very friendly and responsive. September 16, 2014
Rated 5.0 out of 5.0 by Great Stay Every time I have come to Columbus, anf see Mary's smiling face, it brightens my day, no matter how difficult it has been. And she recognises that I am a repeat customer. Almost like beeing home. Good Job! September 16, 2014
Rated 5.0 out of 5.0 by Excellent choice I had an excellent stay at this hotel. The staff was friendly and helpful. The hotel was very clean and the beds and beddings were remarkably comfortable. I would definitely stay there again. September 9, 2014
Rated 4.0 out of 5.0 by Great Stay Great stay. I stay here several times per year while traveling on business. The rooms are always clean and the staff is friendly and attentive. Breakfast selection is average but the lady who handles the food is great. She's always friendly and has cheerful "Good Morning" for you. September 8, 2014
Rated 5.0 out of 5.0 by Great stay! We had a great stay! Great large hotel room with a separate room with whirlpool bath! Extremely friendly staff and clean hotel!!!! September 4, 2014
Rated 5.0 out of 5.0 by Great Housekeeping Standards! Won't stay unless very clean, and this hotel has continued to have very high standards over the years. It is like new - very well maintained inside and out. Staff is very friendly and efficient. September 3, 2014
Rated 5.0 out of 5.0 by Wonderful Staff I had to stay at this hotel for buisness. This was a wonderful facility and very clean. I especially loved the staff. They were all very polite and helpful. My room was very clean and comfortable. I wiould recommend this hotel to anyone staying in Columbus. August 29, 2014
Rated 5.0 out of 5.0 by Best IHG hotel in Columbus I travel frequently to Columbus. When I stay at an IHG hotel, it is the HIE at Northlake. My travel agent made a mistake with my check-in date on my last trip. The hotel was full and my reservation was for the next day. Linda called another hotel and reserved me the last room at that hotel. The staff is always wonderful especially Linda. August 25, 2014
Rated 5.0 out of 5.0 by Excellent Service Everytime I have had the pleasure of visiting this hotel for the past few months on business. From the time I walked through the door from the time I checked out I felt at home. Ms. Linda at the front desk epitomizes what customer service should look like and how every customer should be treated. She really should teach a Customer Service class for other IHG properties because this hasn't happened at other IHG properties I've stayed. The breakfast/reception area is well-maintained and the food is good. The young ladies that work breakfast and that handles the Manager's Reception are the best. My room was very clean and the bed was comfortable . The stay was phenomenal!! August 25, 2014
Rated 5.0 out of 5.0 by Comfortable and Friendly We stayed in a double queen suite for my son's graduation at Fort Benning. When we arrived, we were tired after a 10 hour drive, but was greeted with a friendly staff member at the front desk. The room was very clean. The beds were comfortable. The only thing I would change is that the vanity is located inside the bathroom which makes it challenging when the entire family is trying to get dressed in the morning. We enjoyed the warm pool and sauna. The free breakfast was an added bonus, saving us from feeding 5 each morning like we did previously when we stayed at a competitor for Family Day. The hotel is conveniently located off exit 10 near desirable shopping, dining, and entertainment options. Overall, we had a positive experience and would stay again. August 18, 2014
Rated 5.0 out of 5.0 by Awesome experience Great overall experience from the minute we checked in until we checked out. August 15, 2014
Rated 3.0 out of 5.0 by Not the greatest First off let me say that the staff is very friendly and nice. This place looks nice from the outside but it's no so nice on the inside. It smells old and musty even though it's not an old hotel. There is no restaurant, so no room service. The gym was awful. It has 3 machines and two didn't work. The quality of the machine were poor anyway. The breakfast options seemed not very fresh. The outside pool area looks very nice. I don't usually hang out at hotel pool though. August 10, 2014
Rated 4.0 out of 5.0 by One of many stays here Rooms need updating, I was not greeted as a Priority Club Member at check in or offered a welcome gift, but all in all this is my go to place when in Columbus August 10, 2014
Rated 5.0 out of 5.0 by Great Stay! Our stay was excellent from the time we arrived till we checked out. All your staff were very friendly and helpful. August 4, 2014
Rated 5.0 out of 5.0 by Excellent stay for Ft Benning family weekend Our son was able to relax and rest, use the wifi, watch movies, snack, and sleep. The convenient nearby shopping center has a multitude of restaurants and shops, including a wal-mart for snacks to stock the motel room refrig. We plan to return for his turning blue and graduation ceremonies. August 4, 2014
Rated 4.0 out of 5.0 by Check out the Managers Reception The Managers reception not sure if it is new was on Monday and Tuesday nights. It was not communicated during check in and was not there on Wednesday or Thursday. Validate when checking in as things could change. August 4, 2014
Rated 5.0 out of 5.0 by One of the Best This HIE was one of the best we've ever used as we travel. Very easy to make reservations via the internet. Hotel staff were exactly what every hotel should have in employees...friendly, kind and knowledgeable. Our room far exceeded our expectations,,,huge and very comfortable. The breakfast was just right and the Breakfast Hostess was very polite and friendly, offering more food, etc. Check-out was a breeze. The management of the hotel should be applauded for the quality of the hotel, staff and grounds. August 3, 2014
Rated 3.0 out of 5.0 by Always a Pleasure What can I say. I love staying at all Holiday Inn Express. I would say some give you compliminary treats etc just for being a member and some I noticed don't. I would recommend they do that for all. You get spoiled with that. All in all nice visit for all the Holiday Inn Express especially the breakfast!! July 29, 2014
Rated 5.0 out of 5.0 by Excellent staff and facility Consider the Holiday Inn Express and Suites Columbus At Northlake for a very good experience. Close to the airport, shopping mall, and good food. Easy access to the downtown area, river walk, etc. July 26, 2014
Rated 5.0 out of 5.0 by Incredible We came as part of a group for a little league baseball tournament. The property is great, offering everything we need, BUT the STAFF is completely over the top **FANTASTIC**. Yvonne, Alisha and Heidi, along with everyone else took the very best care of us. They were friendly, service oriented and went above and beyond to make our stay the very best it could be. I would come back to this property again and again, just to see the staff!!! They are the best of the best! These ladies are fabulous and make the hotel great!! July 22, 2014
Rated 5.0 out of 5.0 by Great staff and Accomodations Excellent service staff all around. Common room very enjoyable and the fish tank provides a nice atmosphere. July 17, 2014
Rated 5.0 out of 5.0 by GREAT The hotel, staff and over all experience was fantastic. Couldn't ask for better personnel to ensure visitors comfort and relaxation. GREAT CREW. THANKS. July 14, 2014
Rated 5.0 out of 5.0 by Fabulous! We had a fabulous stay at this property and we will most definitely return! From the moment we walked in the door we were greeted by warm, friendly faces. We requested early check-in and were accommodated with no problem. Our room was great. Bed was comfy, we had everything we needed! After a good night's rest, we worked out in the fitness room, and then breakfast. As we are eating healthy and counting calories, we were pleased to have several choices that worked for us. Thanks for a great stay! We will definitely return when we are in the Columbus area. July 8, 2014
Rated 5.0 out of 5.0 by Happy Had a wonderful relaxing time here. Staff very helpful. Good value. July 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service If you are visiting Fort Benning, there could not be a better hotel! July 2, 2014
Rated 5.0 out of 5.0 by A wonderful experience! A pleasure! Amenities were wonderful! I would definitely stay here again! Friendly and helpful staff! July 2, 2014
Rated 4.0 out of 5.0 by Good place to stay The service at the hotel was great the staff was more then helpful. The only big problem that happened is that we had reserved three rooms with two queens . When we arrived they gave us three rooms with one king and if all our party members had arrived at the same time we would have been in trouble. When we made the reservations they told me they had the two queens and nothing was said after the initial reservations were made. The front desk staff was able to get at least two of the rooms changed over after the next day and the third one the following day. I was hoping to get a further break and the price as we did get all what we wanted until a couple of days later, but they said they couldn't make the change. However, I have nothing but great praise for the staff at the front desk and kitchen. July 1, 2014
Rated 5.0 out of 5.0 by great stay in Northlake We stayed two nights in Northlake ga ,the staff was very pleasant ,the breakfast was great and I loved the pool!!! our room was really nice,we would definitely recommend thid holiday inn express. June 27, 2014
Rated 5.0 out of 5.0 by Stay Always and nice and relaxing stay. I have several choices to make when staying in Columbus but I always find myself staying here. June 27, 2014
Rated 5.0 out of 5.0 by Great stay! Very friendly and helpful staff! Clean and spacious rooms that were very quiet. June 26, 2014
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