Rated 4.8 out of 5 by 109
Rated 5.0 out of 5.0 by gg61 great stay in Northlake
We stayed two nights in Northlake ga ,the staff was very pleasant ,the breakfast was great and I loved the pool!!!
our room was really nice,we would definitely recommend thid holiday inn express.
June 27, 2014
Rated 5.0 out of 5.0 by Hazygray Stay
Always and nice and relaxing stay. I have several choices to make when staying in Columbus but I always find myself staying here.
June 27, 2014
Rated 5.0 out of 5.0 by Crazy Tennis Parent Great stay!
Very friendly and helpful staff! Clean and spacious rooms that were very quiet.
June 26, 2014
Rated 4.0 out of 5.0 by fouz83 Nice hotel
The staff was very friendly. We requested clean towels in the morning, but did not receive them until evening. The location is great...close to the highway and shopping. We were up on the 5th floor and for the most part it was quiet at night. Guests need to realize that others may go to bed early or may not be early risers. Talking loudly or allowing doors to slam shut is disruptive and impolite. The hallway carpets appeared a little dirty.
June 24, 2014
Rated 5.0 out of 5.0 Get a King suite and RELAX
We were only in town for a day and needed to relax before getting on the road again. We chose the King size bed suite and a great choice it was. Plenty of room, separate sofa bed, and all in exceptional condition. A pleasurable, relaxing night followed by a super free breakfast and we were ready to go.
June 24, 2014
Rated 5.0 out of 5.0 by HPDTF 436 Air Conditioner
The air conditioner seems to not cut on with the room empty. It seems the air is on a motion type detection within the room.
June 23, 2014
Rated 5.0 out of 5.0 by Frankster Modern and clean hotel with excellent ammenities
I stayed at the Holiday Inn Express and Suites in Columbus, and thoroughly enjoyed my visit. Everything was clean, modern, and excellent value for the money. I will definitely stay again and recommend this hotel to anyone staying for leisure or business travel. It's like staying at home away from home. Also, as a IHG club member, check-in was a breeze and they really take care of their desk. The hot breakfast bar was also pretty good as well, with a variety of items to choose from. They even prepared turkey sausage upon request, which is a rare to find at traditional breakfast bars.
June 19, 2014
Rated 5.0 out of 5.0 by GoArmy Amazing Service
Recently stayed here for my son's graduation from OCS. and could not have been more pleased. Everyone from the front desk to the lady in the dining area was so friendly and went out of their way to serve you. I have stayed in alot of hotels and have never been better served than in this one! I have also never taken the time to write a review but felt the staff at this hotel deserved my doing so. The hotel was very clean and as I already mentioned the staff could not have been any nicer or served my family any better. Would for sure not even look for any other hotel if in this area again!
June 16, 2014
Rated 5.0 out of 5.0 by New Life Baptist Church Enjoy the Stay
Enjoy our stay, wanted to dive into that wonderful pool but did not have a chance. Enjoy the breakfast, and rooms comfort at night was similar to my own. Slept very well-first time ever!!! THANKS for making great
June 9, 2014
Rated 5.0 out of 5.0 by B-TOM Nicest HIE that we have stayed in!!
Our recent stay was excellent in every way. I would rate this hotel as 4 stars but without the high price tag. The property appeared to be newer and was super clean and friendly with wonderful amenities from the full breakfast to the warm heated pool and spa.
Also, the hotel had the most comfortable pillows that I have ever slept on. Usually, no matter what hotel chains we stay in, my husband and I have a difficult time finding comfortable pillows. Finally, Holiday Inn gets that when you have a King bed then provide King size pillows instead of 4 little small pillows.
June 2, 2014
Rated 5.0 out of 5.0 by Airthree Wonderful overall experience
The reception was wonderful and the stay was very enjoyable.
June 2, 2014
Rated 5.0 out of 5.0 by Bodawg great staff
staff is what makes this hotel great for a stay. They make you feel welcome at all times. The room was clean at all times and never lacked for a thing. The pool seating area was great for small group discussions. Would NOT stay anywhere else when in Columbus.
June 2, 2014
Rated 5.0 out of 5.0 by Bubba2014 Good place
Very clean and good service from front desk to back of property... Breakfast was on time and had lots of variety... Clean area for breakfast and plenty of seating... Location right on target...
June 1, 2014
Rated 5.0 out of 5.0 by twb1989 Excellent Hotel and Staff!
Very helpful staff and a very clean and updated hotel to include rooms and common areas. Will definitely stay here again when in the area. Great work by all staff!
June 1, 2014
Rated 5.0 out of 5.0 by Wilson1007 Friendly Staff
Great weekend staff. Front desk staff very hospitable and friendly. Room very clean. Will stay again!
May 14, 2014
Rated 4.0 out of 5.0 by Cassandra61285 Excellent Service
Very friendly, professional, accommodating staff! Shower rod needed to be tighten and they jumped right on it; provided extra towels. I left some items behind and they resolved that issue as well.
May 5, 2014
Rated 2.0 out of 5.0 by Frustrated Also Management Asleep at the Switch
“Management Asleep at the Switch.....”
We stayed for 4 nights and our room was not cleaned the last 2 nights. The explanation was that we had the do not disturb sign on the door. We had taken it down at 9:45 when we returned from breakfast. We were provided with fresh towels at 7pm when we returned to find the room had not been cleaned. The next morning as we were going out for the day we made a special request, at the front desk that our room be cleaned since it had not been cleaned the day before. We were surprised when we returned in the evening to find that our room had not been cleaned. We were provided once again with fresh towels.
Another issue confronted us when we first checked in that is probably worse than not having your room cleaned for 2 nights. I use a CPAP machine at night when sleeping. When trying to plug it in at the night stand by the bed we discovered that the top part of the electrical outlet was controlled by the light switch at the door to the room. If the switch was on the light by the bed could be turned on. That also meant that the ceiling light over the door was on. Turn the light off at the night stand and the light above the door was still on. Get up from the bed and turn off the light by the door and then there was no electricity to the lamp by the bed. When we reported this to the front desk they were well aware of the problem. Their solution was to offer us an adapter to plug in the bottom part of the outlet that was not controlled by the wall switch. Further investigation determined that it was not just our room that was creatively wired this way but the entire hotel was wired this way. When checking out I spoke with the GeneraL Manager and also the owner. Their only explanation that this wiring was decided in the corporate office by lawyers who were afraid of being sued when someone walked into a dark room. Hello... The room would be dark when you return to bed after turning off the wall switch and there would be no light in the room until you went across the room to turn on the switch. It seems that management could have fixed this problem in the 7 to 8 years that this hotel has been open.
Have we lost ALL Common Sense?
: Be sure to request an electrial plug adapter when checking in. They have plenty ready at the front desk This is like placing a Band Aid on a large wound.
Rewire the outlet.....
April 14, 2014
Rated 5.0 out of 5.0 Staff
This hotel is great because of its staff. Every morning when you walk into the breakfast area, you're greeted by a cheerful staff. When you check-in and when you arrive each night from meetings or class, again the staff makes you feel welcome and put you in a great mood. I have stayed in almost all of the hotels in Columbus area and by far this is the best, thanks to the staff. Also, the manager took her time to make sure we had the right programs on the computers so we could complete our work, thanks to her we finished all assignments due to having the right programs. Great place........
March 10, 2014
Rated 5.0 out of 5.0 by JeepFreak4x4 Best stay in Columbus
I love this property - I stay here now almost every time I am in the area. I will say as a long time IHG Platinum Rewards member, the staff has gone above and beyond to make guest feel welcome. They have managed to squeeze me in at a moments notice!
If you have never booked here, DO IT! You will not regret it, but book it early - This location books up very quickly...
Can't say enough about the staff - every person that is at this location has a great personality, and has never been overwhelmed or disturbed by a customers request. They handle situation like it is second nature - Customer Service is so EXCELLENT, it might be the one reason I return time after time...
My one complaint might be pillows - the soft are too soft, and the firm are firm, but not enough... It's just me! I love firm pillows!
March 9, 2014
Rated 3.0 out of 5.0 by frank613 Typical HI
Traveling for both business and pleasure at over 150 nights a year, a wide range of hotels are observed by my travels. The Holiday Inn brand always provides a consistent stay.
HI is known for a welcoming hotel to large groups and kids, the parents leave the kids unsupervised in a room and the hotels do nothing to stop this behavior.
The HI is a great hotel for that behavior but not an ideal scenario for a business traveler nor a recreational traveler looking for rest and relaxation.
The rooms are always clean, which is quite a statement compared to some of the other chains.
Food choice is basic, but the breakfast is a great perk to the HI brand.
February 28, 2014
Rated 5.0 out of 5.0 by ArmyAviator08 So much to compliment but not enough words to describe it all!
This is by far to date the "BEST" hotel that I've stayed at. They are friendly 100% of the time no matter how many time you seek their assistance or call down to the front desk. Everyone is attention to detail oriented and if something was missed/overlooked by mistake, bring it up to their attention and it will be taken care of at that very moment! My only regret was that I didn't find this Hotel sooner. My 3 week trip would have been like it never happened because the staff and the hotel makes you feel like you’re at home!
This property is one that I would visit again just to visit it was just that amazing!
February 11, 2014
Rated 5.0 out of 5.0 by armymom95 Perfect Southern Hospitality, Support our Military
We stayed at the Columbus at Northlake location after recommendations from other military friends. Our son was graduating from OSUT at Ft. Benning GA, so this was a perfect location.
Due to unforseen changes in plans we had to change our reservations several times! This staff was super accomadating and very willing to help in anyway possible. Even allowing us to have breakfast and wait in the lounge for hours before graduation, eventhough we hadn't checked in! We were also allowed to stay later on our checkout day which was so appreciated as it was our last day with our Soldier.
The outdoor pool and indoor hot tub were wonderful and we enjoyed them very much.
We truly can not say enough about the southern hospitality of everyone that works at this hotel, from the housekeeping staff to the management. Every hotel should be taking lessons from this staff! Top notch in our book!
February 5, 2014
Rated 5.0 out of 5.0 by Mr B. Nice hotel and friendly people
Overall, this hotel is one of the best in the area. The location is a little off, but in close enough proximity to all the major attractions to make it worth it. The staff is excellent and they go above and beyond to make sure that you have a great stay. They are extremely knowledgeable on local attractions and will assist you in any way possible! I highly recommend this hotel, it is one of my personal favorites!
January 27, 2014
Rated 5.0 out of 5.0 by RJT26 Great Stay
I have stayed at this property about 21 days last year ands have found the staff to be the extremely friendly and accommodating I highly recommend it.
January 12, 2014
Rated 5.0 out of 5.0 by oneofme Mr Charles
Good place to stay. Front desk very helpful due to fact that I had forgot to reserve a handicap room and they were able to make an immediate change to get me what I needed. Staff responsible for breakfast area were very friendly and helpful. Who says customer service is dead.
January 7, 2014
Rated 5.0 out of 5.0 by lorent Great stay
Great place to stay and close to grandchildren. Very quiet stay.
January 2, 2014
Rated 5.0 out of 5.0 by LEEROME BEST HOTEL IN NORTH COLUMBUS GA.
THE WHOLE STAFF MAKE YOU FEEL WRIGHT AT HOME . JUST ALL AROUND DAM GOOD PEOPLE TO AROUND FROM THE OWNERS, FRONT DESK,MAINTAINED MAN.HOUSE KEEPINNG;BUT MUST OF ALL WHEN YOU GO EAT THAT SOUTHERN BREAKFAST.MS. KEKE IS THE BEST AT WHAT SHE DO.
January 1, 2014
Rated 5.0 out of 5.0 by ma1125 amazing staff, beautiful rooms,super location
Linda is a huge pro to this hotel! Best part is that people like yvonne, cleanliness, club member recognition, super size rooms, great location just add to the experience. We stayed with kids and grandkids and had called prior to have rooms close and Linda did that and remembered me when I walked in the door. She told me how to get places and she as well as other staff made my family part of their family. PERFECT STAY
December 27, 2013
Rated 5.0 out of 5.0 by rondeausx4 Short stay but a great stay
My husband and I came to Fort Benning for the army and stayed here for four nights while waiting to get into our permanent living situation. It was great! The staff was extremely friendly and were so sweet to my two little girls. They were accommodating to all of our needs and helpful with information on restaurants and things to do in Columbus. Housekeeping was very clean and made the room look new everyday! They were not able make the bed some days because they claimed we left some of our belongings on the bed, which is probably correct having two young children, and when we did as for housekeeping they came right up and cleaned the room. The outdoor pool was perfect for my two year old who loves water and the breakfast was good, a typically hotel continental breakfast but suitable for my family. I would gladly stay here again.
December 25, 2013
Rated 5.0 out of 5.0 by chief1154 Excellent Staff
Hotel was very nice but what was really exceptional was the friendliness of the staff during check-in and any other interaction with front desk. Most Holiday Inn Express hotels are nice but the staff at this property are some of the nicest I have dealt with and I do travel alot. If I had the need to travel to Columbus ,Georgia again I would definitely try to stay at this hotel.
December 13, 2013