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Rated 4.1 out of 5 by 276 reviewers.
Rated 4.0 out of 5.0 by Anniversary weekend On arrival we were greeted by really happy and welcoming reception staff and were able to access our rooms a little earlier. The rooms were clean & tidy, and shower room sparkly clean. A negative is that after a meal out on the Saturday evening, we arrived back to the hotel and would have like a drink at the bar, we were told it was closed, even though it was quite a bit earlier than quoted in the brochure, but we didn't make a fuss. Breakfast is a good selection of hot and cold food which you help yourself to and happy and helpful staff. There were 4 of us staying and we would recommend this hotel. March 19, 2014
Rated 3.0 out of 5.0 by Standards are dropping As a business traveller staying in 2-4 rooms a week, I thought I would make an effort to use HI more again having moved more toward independent hotels over recent years. My latest two experiences have been disappointing, both mainly concerning showers. This time there was more coming out of the hose than through the spray head. Also some wrappers and hair under the sink. Standards seem to have dropped unfortunately, and I think the independents are more caring and better value March 13, 2014
Rated 5.0 out of 5.0 by Well equiped room kept clean and smart Only stayed for one night, found Hotel had large carpark with pleanty of room. Hotel as with others in group was well serviced and with excellent staff. Thanks for a Nice stay, one to use again when the need arises. March 8, 2014
Rated 4.0 out of 5.0 by Friendly staff Excellent service with parking package. So easy to leave car and take taxi to Gatwick Airport. Remember to take local taxi number for returning journey, otherwise you have to use Gatwick taxi which are more expensive at £16. March 8, 2014
Rated 5.0 out of 5.0 by Everything you need Clean, super friendly staff and a breakfast thrown in as well. Ironically have stopped at Crowne Plaza and Holiday Inn, yet this budget hotel had the best wifi connection of all of them. Well worth money and a breakfast thrown in too. March 7, 2014
Rated 4.0 out of 5.0 by Pleasant Well-priced Stay! Well equipped good sized room with all the basics you can think of. Price included a decent breakfast in a relaxed environment. Staff were friendly, and location of nearby Harvester made my stay all the more convenient. Would recommend! March 2, 2014
Rated 5.0 out of 5.0 by excellent experience We stayed here for one night 31st jan 2014 as we were catching flight from Gatwick early the next morning. On arrival we had a friendly welcome and very efficient service. The room was clean and comfortable. We had an early morning flight a taxi wasi organised to take us to the airrport arranged by hotel, this was excellent as well. We left our car in hotel carpark which was safe and secure. On our return from holiday we stayed there again, we arrived at the hotel around 11pm and again the staff on reception were extremely accommodating and friendly. We were given room 348, which was really modern, we had the best night sleep in 3 weeks. the breakfast in the morning was very good as well. Had a brilliant stay and will use again with no hesitation, I would recommend without hesitation, February 26, 2014
Rated 4.0 out of 5.0 by Warm welcome I arrived at the hotel in the rain, and the warm and friendly welcome that I received was just what I needed to brighten my spirits. My room was exceptionally clean and extremely comfortable, and I had one of the best night's sleep in ages, waking fresh and alert for a day full of meetings. The only downside was the free Wi-Fi which is so slow I gave up trying to complete some online reports that I intended doing. February 24, 2014
Rated 4.0 out of 5.0 by quiet room and plenty of free parking I have now stayed here a few times. I enjoyed a good nights sleep, lovely and quiet, without having maids desperate to get in! Always plenty of free parking, a bonus around Gatwick, and enjoy the buffet breakfast (useful to have a sign up showing the quieter times to enjoy breakfast). Overall a good experience. February 23, 2014
Rated 4.0 out of 5.0 by Pleasant comfortable stay Very clean and comfortable. Staff very helpful and pleasant when my purse was stolen on an evening out in Crawley town. They contacted the taxi service on several occasions to find out if it was in the taxi ordered from the hotel. Sadly it wasn't found. Very relaxed atmosphere for breakfast. Had a member of the cleaning staff knocking on my door at 8.45am on the Sunday to ask if I was leaving though which I felt was very early. That was the only negative thing though. February 6, 2014
Rated 5.0 out of 5.0 by Expressly what we wanted As former Crawley residents we were fairly sure that H I E would be just right for our overnight stay. It met all our needs at a good value price. We were delighted we could adjust the heating (downwards!). Being a Saturday night we were slightly disturbed by the noise from partying younger folk going to and fro at all hours! Why are girls so loud! February 6, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and friendly service My husband and I stayed here on a weekend break for some events in London. We have stayed here before and again found that the high standards had been retained. Room was very clean, bed comfortable and atmosphere relaxed and quiet. Cooked breakfast every morning in the large annex to reception. Busy some mornings but the staff maintained the tables free of clutter and everything cleaned promptly. Will stay again and would certainly recommend to friends. ps if travelling at weekend try the 'Weekend Saver' ticket with First Cap Direct rail service from nearby Three Bridges into London Bridge Railway Station. January 31, 2014
Rated 5.0 out of 5.0 by Great location friendly and helpful staff Would recommend hotel, very clean, comfortable bed, good breakfast and free wifi. Gatwick airport only a short inexpensive taxi ride away. January 28, 2014
Rated 5.0 out of 5.0 by Great value and comfortable Excellent price for a good quality room and facilities. Breakfast was good as it was included in the price and reasonable selection. January 27, 2014
Rated 4.0 out of 5.0 by Overnight Stay We stayed here the night before travelling from Gatwick Airport. The hotel is ideally situtated but the restuarant close by had a very long wait so ended up sending for a takeaway. Rooms were clean although the wet room in the wheelchair accessible room could do with a bit of updating. Overall a pleasant stay with nice friendly staff. January 8, 2014
Rated 5.0 out of 5.0 by excellent hotel This is a good hotel for Gatwick airport, comfortable clean quite rooms, good breakfast choice, competitive prices, and friendly staff, I recommended it January 3, 2014
Rated 4.0 out of 5.0 by Good Experience Located near centre of Crawley, convenient to shopping. Clean room and friendly staff. Will stay there again if in Crawley. January 3, 2014
Rated 5.0 out of 5.0 by Good experience Holiday inn has been our first choice for any Holiday. It is complete value for money with extremely helpful staff and good service. Our children like this place so much that they call it as Holiday home, which is indeed very good to hear. January 2, 2014
Rated 5.0 out of 5.0 by Great Service but bed was too soft Front desk staff were very helpful and pleasant. Restaurant staff were great. I had no real contact with the staff that serviced the room, but can see that they did and excellent job. My only issue is that the bed was not firm enough. I have a back condition and I was having a problem sleeping on the mattress that seemed to move a lot. The bathroom was very classy and the wifi was great. December 29, 2013
Rated 5.0 out of 5.0 Great night's sleep in a busy location A great first impression was created by being given a Christmas card and chocolate by the team, as we were checking in on Christmas Eve. This was a lovely, surprising gesture and much appreciated. We had two great nights sleep, as the glazing completely blocked out all of the traffic noise, and the curtains completely blacked out all of the light. This is very unusual, especially for a mid price-range hotel. The room is well decorated and very comfortably furnished. The double shower is far better than a bath with an attachment. Free wifi in the bedroom for the whole of the stay is still unusual and so adds to the great value for money here. The breakfast has vastly improved in recent months and provides great choice. Overall a very good stay and highly recommended. December 29, 2013
Rated 5.0 out of 5.0 by A great stay Had a wonderful two night stay here with free breakfast as well was perfect all the staff was ace and very helpful and the room was lovely would highly Recommend this place xxx December 23, 2013
Rated 5.0 out of 5.0 by Comfort, quality and value. This hotel is my first choice when flying from Gatwick. Always enjoy my stay here. The staff are friendly and helpful. The hotel is within easy reach of local facilities if required and Gatwick Airport. December 20, 2013
Rated 5.0 out of 5.0 by FIRST CLASS!! FROM WALKING IN TO LEAVING EVERYTHING FIRST CLASS. STAFF, ROOM, BREAKFAST - ALL EXCELLENT. December 17, 2013
Rated 4.0 out of 5.0 by Good value. An efficient and cost effective stop. I like the no-nonsense, no-waiting breakfast style (which can take so long in other hotels). December 15, 2013
Rated 5.0 out of 5.0 by great room and breakfast the staff were lovely, the room was very clean, nice bedding soft and firm pillows, sofa to sit on hairdryer, tea /coffee. restful room. the breakfast was great i had cereal toast and scrambled egg, and yogurt, mu husband had cereal toast scrambled egg sausage beans, yogurt coffee, it was all first class. this was our second stay and we will be back when we can for the third stay. thank you Holiday inn. December 12, 2013
Rated 5.0 out of 5.0 by Very comfortable and well kitted out room Rooms are the usual Holiday Inn quality so can't fault that side. Had a room near reception so constant banging doors from rude people or customers but that's the only fault. So quiet doors please need installing down near reception or a can of oil will do. December 10, 2013
Rated 4.0 out of 5.0 by Good times! Overall good time and awesome experience. Be careful on the elevator and the Internet isn't the greatest but, the staff was great and friendly. The room was a bit small for a family of 4 but, we made it work and made it comfortable. 10 min walk to the train station and it was easy to find and use. No on-site self-service laundry but, they offer a laundry service for a fee. December 2, 2013
Rated 2.0 out of 5.0 by Not great to stay away for business Accidentally booked express rather than Holiday Inn. Full of workmen & very cold room. Would never choose to stay in Express so probably my own fault ... Generally avoid having to go over to pub to eat travelling alone. Noisy due to workmen & people going on holiday but sure perfect for that purpose! Found one of the Managers rather rude which is why I wrote the review really..also could have stayed in nicer hotels for same cost if I'd known location better November 30, 2013
Rated 4.0 out of 5.0 by Good Value With Parking I stayed at this hotel because of its location to Gatwick Airport and the availability of parking on site.The room although small was well equipped, clean and tidy.Sleep comfort was good and the breakfast was very good.Would recommend to anyone using Gatwick Airport. November 20, 2013
Rated 4.0 out of 5.0 by Unsuitable bed but good in most respects The mattress of the small double bed was much too 'springy' for two people. The slightest movement could be felt, leading to a disturbed night. The type of mattress was not uncomfortable and would have been quite OK on a single bed. All four pillows were hard and there was no note to indicate that softer pillows might be available. Sound-proofing of the room could have been better but overall this is a very good hotel and, given the assurance of a twin bedded room and choice of pillows I would not hesitate to stay again. November 14, 2013
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