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Rated 4.3 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Room and Comfort Loved, loved, loved the king size bed. It was super comfortable and was able just to relax ! February 3, 2014
Rated 5.0 out of 5.0 by Recent Stay As usual, the staff and the facility provided the kind of experience I've grown to expect here. I am never disappointed. January 14, 2014
Rated 4.0 out of 5.0 by Consistently good Stayed here dozens of times with largely positive experiences. Seek out Manager Kevin for all your needs. December 23, 2013
Rated 5.0 out of 5.0 by ANOTHER OUTSTANDING STAY Wonderful, friendly, staff. Good location very well managed and well kept property. Snow and ice removal during recent storm was very efficiently and quickly done. December 23, 2013
Rated 4.0 out of 5.0 by Great surprise The holiday inn express in danbury was a great hotel for th value excellent beds and great comfort also great showers with wonderful water pressure will stay again! December 9, 2013
Rated 5.0 out of 5.0 by Above average service & stay for a relatively nondescript location & property We stay here regularly when visiting family nearby and find that this HIE provides comfortable beds, quiet rooms, and great service from staff. The fitness room has two treadmills, and elliptical, bicycle and free weights. There is an outdoor pool. Breakfast is typical HIE, but is well stocked at all times and the food is nice & fresh. It is close to Trader Joe's, the Danbury Mall, a diner across the street and Rosy Tomorrows restaurant. I'd definitely stay here when on business or thru travel. December 1, 2013
Rated 4.0 out of 5.0 by Great Hotel Beautiful Property, Friendly Staff, Clean, Great Breakfast. No indoor pool or spa, only an outdoor pool, so not good for children in the winter. November 28, 2013
Rated 4.0 out of 5.0 by Very quiet and comfortable I had a very relaxing experience where I was able to sleep well. The hotel room was a little under par as there were items from the previous guest still on the floor (bottle caps, coins, etc). I am not sure if it is protocol but I was not greeted as a Priority Club Gold member and did was not offered complimentary bottled water and/or snacks. Otherwise, it was a great location as well as a great place to relax for during a business trip. November 17, 2013
Rated 3.0 out of 5.0 by Not up to Holiday Inn Standards... Stayed Oct 18 and 19. We did not think it met the high Holiday Inn standards. This hotel is well off I-84. The poorly lit parking lot may be able to fit everyone, but would be tight on a sold-out night. There are several restaurants within walking distance of the hotel. Doors into the hotel do not open automatically. Our check-in was fine. We found the single hotel elevator to be very slow and had a dirty floor both days we were there. The fairly narrow hallway to our room was well lit, but we thought the carpet was old and stained. Inside the room we found all expected amenities including fridge and microwave. A big irritant however was the proximity of the entry door and the bathroom door. If the bathroom door is open, you can not get in from the hallway as the bathroom door covers it preventing entry. We thought maintenance in the room on several other items could be improved. The shower had good water pressure, and hot water in the afternoon/evening, but barely warm water was the best we could get in the morning. This is really not acceptable. Everything else in the bathroom worked as designed. Beds were clean, comfortable and had adequate pillows. Sheets were fresh. However, the bed did make a loud squeaking noise each time you get in or out. The breakfast area had an adequate number of tables and was well laid out. The hot breakfast was typical and was not bad. Bottom line, we would likely consider other area hotels the next time we are in Danbury. October 27, 2013
Rated 5.0 out of 5.0 by Manager Kevin Went Above & Beyond! Manager Kevin went above and beyond to offer excellent customer service when he did not have to! When we decided to stay a third day and use our points the 800 number said that there were no rooms available for points usage so we would have to ask the manager to release an additional room. Manager Kevin quickly and cheerfully released a room, allowed us to stay in the same room and also allowed us to check out late. All the while I saw Kevin manage what seemed like a full hotel on his own, stock the drink machine and always managing a smile. Please thank Kevin for his superior customer service. My family and I are greatly appreciative! Thanks, Pittsburgh Mom October 23, 2013
Rated 4.0 out of 5.0 by First floor room too loud My friend and I booked a room at the hotel for a wedding near by. The bride had dropped off welcome bags at the hotels of her guests and our bags made it to us safely. The staff was courteous and prompt. The room was a little loud, though. We were on the first floor next to the stairwell and rooms where housekeeping and food prep occurred. Starting very early in the morning there was a lot of doors opening and closing disrupting our sleep. Other than that the room was clean and everything was in order. October 23, 2013
Rated 5.0 out of 5.0 by So relaxed as if at home! Staff goes out of their way to make you most comfortable. Bed and breakfast are superb and the location affords us excellent dining and shopping. October 18, 2013
Rated 4.0 out of 5.0 by Great room- bed needs to be replaced Great room- bed needs to be replaced- The mattress was lumpy and hard No conducive to a great nights sleep October 17, 2013
Rated 4.0 out of 5.0 by Terrific Stay The hotel offers a convenient location right near the interstate and a relaxing stay with all th amenities. We were pleased with our room and the comfortable sofa bed. Would recomend to others staying in the Danbury area. October 16, 2013
Rated 3.0 out of 5.0 by Clean, decent for the money Clean, comfortable, safe and easy from the highway for a place to catch shut eye on a long road trip. Fair for the money. Having said that, the "free breakfast" was really bad even compared to other "free" breakfast offered at hotels. Stick to the cereal and milk I guess. I'd stay there again with my children for a quick stop over. October 15, 2013
Rated 5.0 out of 5.0 by Nice Stay Overall very nice stay. the movie night with popcorn was VERY much appreciated although it wasn't removed from the bill as promised and I had to work it out in the morning. Otherwise A+ stay October 15, 2013
Rated 5.0 out of 5.0 by Nice property for business stay! This is my 2nd time at the hotel for business - very friendly staff, clean rooms, will definitely continue to stay there when in the area for business! October 3, 2013
Rated 5.0 out of 5.0 by Great location for our road trip As I always expect, and I always receive, a great, clean, bright room with luxurious bedding. I really appreciate your very nice hotel. Breakfast exceptional October 3, 2013
Rated 4.0 out of 5.0 by Friendly front staff, great value This was my first time staying at this location. I will probably stay again in the future as it is conveniently located to break up my trip home. I requested a room with an accessible bathroom and it was perfect for that. Also on the plus side it was nicely furnished and very clean. At check-in and check-out the staff were helpful (with nearby dinner suggestions) and very pleasant. On the minus side, the breakfast area doesn't have enough table seating, the attendant didn't do a good job keeping the food filled (cream pitcher, egg dish, sausages all empty at the same time and not quickly replenished# and there was no fruit other than two bananas which were well past their prime. In my room ##215) The hand shower was spraying water every direction where it was poorly attached to the wall, the AC unit was noisy and those pitiful little pillows need to be replaced with larger pillows for a king-sized bed. September 21, 2013
Rated 5.0 out of 5.0 by professional staff, very clean room, nice beds, great breakfast This was my first stay at a Holiday Inn Express, made the reservation online, easy website to use. We were in the area for a funeral service, we were invited to lunch afterwards which meant we wouldn't be at the hotel for check in time. I called to let them know we were nearby and still wanted the room, they said no problem, we'll put you down as a late check in. When we arrived, someone greeted us from the desk as we entered the lobby. They were well dressed, attentive, and very helpful. This is refreshing given how often one encounters poor customer service with young staff in other situations. The room was very nice, it was very obvious that it had been thoroughly cleaned. The beds were comfortable, the sheets smelled fresh and clean, and everything was in its place. The bathroom was clean and everything worked perfectly, plenty of towels, washcloths, and hand towels. Quiet night for being on the first floor not far from the desk, breakfast was very good. There were plenty of options for any palate, eggs, bacon, cereal, yogurts, toast, bagels, juices, and most important, good coffee. I would definitely stay here again, and consider another H.I.E. before staying at a different brand if they're all run like this one. As we were leaving I saw the ladies in the housekeeping area, and was compelled to stop and let them know I appreciated how great a job they had done with our room. Thank you again to all the staff of the Danbury, CT H.I.E for a great experience the weekend of Sept.14, in room 120. A Happy traveler. September 19, 2013
Rated 5.0 out of 5.0 by A Modern Favorite This is one of our favorites! They treat guest right! September 13, 2013
Rated 3.0 out of 5.0 by Comfortable and easy access to the major highway. The staff wasn't friendly when we checked in, however, our experience of check-out was good. The maid wanted to clean the room at 3pm while we were resting, and refused to come back indicating she would be off work soon. September 8, 2013
Rated 5.0 out of 5.0 by Excellent overall Nice fresh look due to recent renovation. Quiet even though the motel was crowded the first night with a wedding party. Good value and nice discount for seniors. Breakfast included hard boiled eggs, pre-made cheese omlet, cereals, yogurt and a variety of breads, rolls, biscuits etc. August 29, 2013
Rated 5.0 out of 5.0 by Overall Stay Upon Checking in at 10pm past, the gentleman at the front desk was very pleasant. He greeted us with a smile and even accommodated us with a late check out of 1pm. Everything was fine up until a little after 10am when the cleaning personnel knocked at our door and woke me up to asked us when we were leaving. We had hoped that since we asked for a late check-out that that would have been conveyed to the cleaning crew. I don't know what the policy is for late check-out, but it would be nice not to have woken up especially since we have the door sign for privacy outside. It was very disappointing since I wasn't feeling well and trying to get some sleep before heading back home. In spite of this, the room was pleasant and the bed was comfortable and I got our firm pillows. August 25, 2013
Rated 5.0 out of 5.0 by Welcoming, convenient, comfortable Clean, great service, large rooms, big breakfast. Super friendly and attentive staff. Great location. Wish a/c worked a bit better - but we never bothered asking about it. I am sure hotel would have helped. August 21, 2013
Rated 5.0 out of 5.0 by Great hotel and a great price I recently stayed for a weekend trip and had a great experience. Room was very clean, everything worked as it should, and it was the lowest price of any of the hotels in the area. I stayed in the whirlpool tub room, a great choice. Close by to many bars and restaurants. I will definitely stay again if I am in the area again. August 21, 2013
Rated 5.0 out of 5.0 by Very Pleased with our stay here We called to say we would be a little early, Ashley was more than happy to help us get settled in, and was able to answer any questions we had. While away in New York we ate at a restaurant and got food poisoning! I was quite ill, the staff seemed to genuinely care and offered to let us stay later if necessary, an offer we much appreciated. My wife who did not get sick was able to drive us back to NH. I don't know that we would have been treated this well at a high end luxury hotel, Ashley and the staff went way beyond what you would expect to make us happy. August 20, 2013
Rated 1.0 out of 5.0 by Great room, poor service Took too many liberties with our credit card. Charged us pending charges and will not remove them. Unable to relax for fear of what we would be charged for next. August 19, 2013
Rated 5.0 out of 5.0 by All around wonderful We completely enjoyed our stay at this Holiday Inn Express! Staff met our every request! August 17, 2013
Rated 5.0 out of 5.0 by Quiet, Large rooms, Nice staff We have stayed at a lot of HIE and this ranks highly among them. The room was quiet despite facing the street. The room was large enough to comfortably fit two adults and two late teens. The sofa was on the far part of the large room which made it convenient to leave the sleeper bed open all the time. The refrigerator was quiet and the microwave was convenient for reheating breakfast for the teens who refused to get out of bed to get breakfast in the hours provided yet would wake hungry. <smile> The staff was very pleasant, wishing good morning/night when entering and leaving. We were visiting family nearby for the week, so were not in the room much other than to sleep and it accomplished that very nicely. August 16, 2013
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