Rated 4.2 out of 5 by 221
Rated 5.0 out of 5.0 by West Virginia 39 Great service,
recognized as platinum member, upgraded our room.
Great location. Friendly staff.
May 22, 2015
Rated 5.0 out of 5.0 by Seffyy Exceptionally large, comfortable room.
Was very relaxing to have the couch and large chair to watch TV. The balcony was an added pleasure. I would recommend this hotel to all my friends that travel in that area. So convenient to all the tourists places, but in a quiet area. Staff was great, friendly and helpful. Loved our stay there!
May 20, 2015
Rated 3.0 out of 5.0 by Judi22 So - So compared to other Holiday Inn Express Locations
Not well-staffed for breakfast and local area university graduation weekend and hotel was completely booked; air conditioning did not work in common areas of breakfast room, Out of creamer both mornings. Seemed like breakfast was not well stocked or staffed. The one lady who was working was extremely friendly and apologetic for being out of stock on items. Front desk was great at check-in, but Saturday morning shift seemed VERY annoyed having to help in the breakfast area.
Ice machines did not work well at all.
Beds were comfortable, so slept well, but otherwise, much better visits at other Holiday Inn locations.'
This one definitely needs upgrading.
May 14, 2015
Rated 5.0 out of 5.0 by MJSILVA Excellent Staff
I have stayed at this hotel several times. Both Betsy and Jessica have went out of their way to make my stay amazing. I truly couldn't ask for better service. They not only met my special requests, but I can call ahead and have everything waiting for me. The rooms are very clean as well and I love the coffee and free snacks available. This is a smaller hotel completely focused on customer satisfaction.
May 14, 2015
Rated 5.0 out of 5.0 by Flewbyu Comfortable bed and friendly, knowledgeable staff.
When we checked in as a first-time Dandridge guest, Betsy was attentive and helped us get settled. She also suggested some local restaurant(s) for dinner the first night. Angelo's (on Douglas Lake, nearby) was EXCELLENT! Thanks Betsy!!
May 13, 2015
Rated 5.0 out of 5.0 by Janie3 Friendly and Clean.
Stopped for an overnight stay. Second time at this Hotel. Very friendly staff and comfortable, clean rooms!
May 10, 2015
Rated 5.0 out of 5.0 by PaMac Great place to stay.
Excellant staff. Nice hotel. Two comments. 1. The carpets are getting worn. 2. In the handicap room it would be more convenient if the shower head and control were on the back wall and reachable by a wheelchair user.
May 9, 2015
Rated 5.0 out of 5.0 by Debbie/Floyd Everything was excellent with our stay.
On our check in we were very surprised to be up graded to a King room with Whirlpool tub. It was a great suprise and we really enjoyed all the special service we received. Thanks to all the staff and we will stay with you again in the near future. Thanks, again!!!!
May 6, 2015