Rated 4.0 out of 5 by 113
Rated 5.0 out of 5.0 by cmecoe Comfortable and easy to find from interstate
Arrived late at this hotel. Front desk person was very welcoming and got us checked in quickly. Enjoyed our brief stay. Very good selection of breakfast items in the morning.
July 22, 2014
Rated 4.0 out of 5.0 by JHPJR Room assignment
While waiting to check-in behind a Young couple and child, the desk clerk offered them a handicapped accessible room because they did not wish to have a 2nd floor room. I asked for a handicapper room and was told that the only one left was being saved in case a handicapped patron arrived. At that point I placed my cane and automobile handicapped indicator on the desk and settled for a 2nd floor room. Perhaps the desk clerk should be told not to assign accessible rooms just because a guest did want to be on the 2nd floor.
July 21, 2014
Rated 2.0 out of 5.0 by jess66 Sorry about that Dandridge Holiday Inn
This was not a good time We went away to rest and relax, but instead we had to go home to rest and relax. The food was great at Shoneys Across the street, it is also a great value. At least in my Opinion. All of this is just MY OPINION.
July 16, 2014
Rated 1.0 out of 5.0 by SDX INC horrible
WORST HOTEL EXPERIENCE IN 3 YEARS
WATCH OUT for the Dandridge Tennessee location, they are unsafe, dirty, no working TV and rude management, also was overcharged, When I tried to get some satisfaction from management I was rudely rebuffed, I have stayed in hotels 2/3 of the time over the last few years, will NEVER STAY in another IHG property after this experience. A person called me after 3 customer complaints and did nothing, the emails get a generated reply telling me the on site Management will address my concerns yet after 3 more days as I was locked in for 9 they never even attempted to, probably better considering how rude they were. Entrance doors never locked, I will be posting a picture I took this morning off a garbage trail stain that has been sitting on the floor since SUNDAY.
July 16, 2014
Rated 4.0 out of 5.0 by wildfire2040 comfortable beds and great service
had friendly staff, room was cool upon entry, smooth check-in. breakfast food wasn't really that great.
July 15, 2014
Rated 2.0 out of 5.0 by 1958RON Rude Front desk
I will not mention her name, but the lady at the front desk was horribly rude to my wife and I. I have never been talked to like that at any of the many HIE we have stayed and we ONLY stay at HIEs when I travel for business or leisure. I will never stay at this one again. Other than the front desk encounter, everything else was top notch HIE.
July 15, 2014
Rated 5.0 out of 5.0 by Coby01 Comfortable and easy access
We stayed at the Holiday inn Express during our vacation. The kids enjoyed the pool and the free breakfast was a great delight.
July 13, 2014
Rated 5.0 out of 5.0 by hard head comfortable
everything was great . but I did find the shower head was partially clogged from build up but it did work. but overall it was a nice stay and I will be back.
July 9, 2014