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Rated 4.3 out of 5 by 107 reviewers.
Rated 4.0 out of 5.0 by great place close to lansing had a great time grandkids love pool breakfast was good and rooms were clean March 15, 2014
Rated 4.0 out of 5.0 by Solid Holiday Inn Express I enjoyed my stay here for the most part. I found some of the staff at the front desk to be a little rude and didn't care about providing for their guests. I had asked for a late checkout and an organized folio of all the rooms that would be getting closed out the day before I was going to check out in the morning. The front desk person "made a note". When I had come back to confirm that it was done, they had no idea anyone had even asked. Additionally, the folio wasn't even taken care of until right before I left, even though I had asked for it specifically. Other than that, this is you typical solid HIE. March 13, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Dimondale Enjoyed our stay. The breakfast was great and the staff were very helpful supplying directions to the places we had to go to in Lansing. March 13, 2014
Rated 5.0 out of 5.0 by very clean and welcoming hotel Such a good experience will definitely stay again. March 3, 2014
Rated 5.0 out of 5.0 by Wonderful-even for kids! I hosted a birthday party sleepover for my 8-year-old daughter and her friends. They were so excited and full of energy, but very welcomed by the hotel staff. The staff was prompt and courteous, and friendly to the kids. The environment was calm and soothing, and there was plenty of room for a variety of guests to enjoy the lobby with the different seating areas. During our stay we were told several times how well behaved the girls were and how nice it was to see them so happy and following directions. I was flattered, but so were the girls! It was so nice of the staff to verbalize that, and really left a good impression on us. Also, the breakfast was very well done and had choices for each of the girls, despite their variety of tastes. Thanks for helping make their sleepover a success. They want to come again! February 26, 2014
Rated 5.0 out of 5.0 by Love this Property Excellent property...Staff is great. Will continue to stay here when Im in the area. Should consider going back to the waffle maker for breakfast...The pancake machine is a good idea and less messy, but the quality of the pancake suffers badly. Those machines do not make good pancakes. February 24, 2014
Rated 5.0 out of 5.0 by Great staff Everyone from front desk, breakfast servers, housekeeping, maintenance were very friendly and courteous while being professional at the same time. February 23, 2014
Rated 5.0 out of 5.0 by great stay great hotel just had a great stay great staff Nikki andTina were great all staff encountered were professional and friendly February 14, 2014
Rated 2.0 out of 5.0 by Ugh- Don't Stay at this Location First room I was put in was dirty, had not been cleaned. Front desk apologized and put me in another room. I was put in the first room off the lobby, it had been cleaned but not well. There were nut shells on the floor behind the entry door. You could hear the front desk phone ringing constantly all evening. I also don't know what they were thinking putting me in that room as a single person...directly across the hall from the pool. Had kids and parents standing in front of my door until almost 11pm talking loudly. I went into the breakfast room an hour before the end and they were out of almost everything except bread items. No Utensils and no one to be found to ask for some. I won't stay here again. February 10, 2014
Rated 4.0 out of 5.0 by All the kids that swam in pool became ill. Every one of our teams kids that swam in your pool on saturday, 2/1. On average the kids missed two days of school. Some more. February 10, 2014
Rated 2.0 out of 5.0 by Horrible Experience! We recently attended the Nations Cup Hockey Tournament in East Lansing and this hotel was recommended by the tournament. It is somewhat out of the way but right next to one of the rinks so very convenient. However this hotel was awful to our team. The staff was rude immediately upon check in. They explained that they had a team stay the week before and if our kids acted up at all we would be kicked out. This was before we had even gone to our rooms! We were then told that no one was allowed in the common areas and when we inquired as to why again they complained about a previous issue. We have traveled to numerous tournaments throughout the US and Canada and I can say without doubt that the stay at this hotel was our worst experience. Many families plan on calling the tournament director and have this hotel taken off the list! February 5, 2014
Rated 3.0 out of 5.0 by Noisy Noisy hallways until after midnight; staff not attentive to correct after multiple calls to the Front Desk. Breakfast options limited. Room comfortable and fairly clean. February 5, 2014
Rated 5.0 out of 5.0 by Great Stay My stay at this hotel was great. Lindsay and her staff were great! They help provide a relaxed inviting atmosphere for me and my team to conduct a quality meeting. The rooms were comfortable and clean which helped me make the decision that this is the hotel for us when we meet in the Lansing area again. HRJ February 2, 2014
Rated 5.0 out of 5.0 by fantastic hotel just a great stay!! enjoyed the staff and room and breakfast January 29, 2014
Rated 5.0 out of 5.0 by Great Stay Staff was very friendly and helpful. Rooms and common areas were very clean. Everything looks fresh and updated. January 28, 2014
Rated 5.0 out of 5.0 by Great Service This hotel was very clean. Great staff and very safe area. January 23, 2014
Rated 4.0 out of 5.0 by Nice Place The stay at this hotel was a pleasant one. The rooms were very nice, and we enjoyed our time at the pool. The breakfast was adequate, and the facility overall was clean, with an attentive staff. January 15, 2014
Rated 5.0 out of 5.0 by Great! This is the perfect location for lodging when attending an event at The Summit. On a nice day, you could walk there more easily than drive and park! January 13, 2014
Rated 4.0 out of 5.0 by Close to venue Hotel is located to many spotlight areas. We were in town for a sporting event. The hotel was walking distance to the event. In between events we were able to go to the local mall, watch a movie, dinner and back to our venue. All locations were located on the same road. January 13, 2014
Rated 5.0 out of 5.0 by Stayed at this location during ice storm. Clean, comfortable, friendly During the great ice storm of 2013 I grew tired of the nights without heat and I sought refuge in the Holiday Inn Express - Dimondale. Based upon the other person in line I think I got the last room available - maybe the last hotel room in Lansing that night. I was pleasantly surprised. The hotel is attractive. The staff is friendly. The room was nice. The bed was comfortable. The sheets are very soft - (can I buy these somewhere?).The continental breakfast is well appointed. This is a obviously a new property and it is a great stay. January 12, 2014
Rated 5.0 out of 5.0 by Great bed and pillows We had an unexpected stop at this hotel as we had just flew into Detroit from vacationing in Florida and was caught in the middle of a blizzard. It was late and couldn't drive any further in the snow as we were tired. The front desk immediately determined that I was a Gold member and provided us with a great rate for the room. Since a meal had not been provided on the plane and we were hungry (it was almost midnight), the girl at the front desk was able to get us some fruit and bagels/cream cheese from the breakfast area (which was super nice of her). Those are the special things that will bring us back to stay at this hotel when we are in the area. January 9, 2014
Rated 4.0 out of 5.0 by Great guest room, comfortable bed, but.... Very disappointed that the pool was COLD. This was planned as a pool weekend with our grandchildren. January 6, 2014
Rated 4.0 out of 5.0 by Great for families with kids Stayed here while visiting family, including grand kids. Room could have used a bit more attention in terms of dusting, bathroom cleanliness, and linen refresh. Breakfast was average for these locations. Convenient to our kids so would probably stay here again. January 6, 2014
Rated 1.0 out of 5.0 by Horrible experience I would not reccommend this hotel. If you want sleep this is not the place to be. January 5, 2014
Rated 5.0 out of 5.0 by Warm place in an ice storm We stayed here during the ice storm for 2 nights. The room was VERY CLEAN! (I noticed a housekeeper on her hands and knees cleaning another room) The staff was VERY FRIENDLY and HELPFUL! They did have issues with lack of some food items...but if you consider that they were not expecting that many guests, they did the best they could. We still had a hot breakfast (eggs, bacon, biscuits and gravy). It was actually plenty of food. (They ran out of forks, plates, milk, and cinnamon we ate with spoons and bowls!) They did have issues with the pool...the power outage affected their heater. Our sons spent a couple hours in there anyway. They had fun and that was all that mattered! Thank you to the staff! January 5, 2014
Rated 1.0 out of 5.0 by They give away your room We have stayed in this hotel in the past and enjoyed it. We live out of state but all our family is still in the area, and HI Express is our usual brand. A year ago we stayed here for several days over Christmas, and had a good time. But with two young boys it can be difficult for mom & dad to get any quiet time, or even sleep. So this year we reserved one of the 2 family suites that this hotel has. Reserved several weeks in advance, and we called the day before our trip to make sure they had our reservation, and also to make sure they had power (there had been an ice storm in the area and a lot of placed had no electricity for several days). They assured us that everything was fine, and they had our room reserved. We arrive to check in, only to be told that our room was not available, and that it had been given to someone else. After several minutes of 'discussing' options with the girl at the desk, who obviously had no clue of what to do, we took whatever room they had so we could have a place to sleep. They offered to give us 2 adjoining rooms in place of the family suite, but they apparently don't realise that you cannot put 2 young boys in a separate room by themselves. They had no real explanation of how/why our room was given to someone else, and offered very little in the way of making it right. We will likely not stay at this location in the future. January 3, 2014
Rated 1.0 out of 5.0 by Poorly prepared and staffed We checked in during a power outage and unfortunately the hotel was ill prepared even though they had power. Check in was at 3 and they didn't have our room ready until close to 5. There wasn't any pool towels and the pool was freezing. They refused to give us any more than 3 towels even though there were 5 people in our room. The next morning they actually ran out of food. It was Christmas Day and we had to go out to try to find someplace open. The staff had no recommendations of places we might be able to find food. The power outage had been going on for several days and the hotel was severely understaffed and unprepared and seemed to do nothing to fix any problems. Knowing they were sold out for at least a week I wish they would have been more prepared or given some kind of discount. December 31, 2013
Rated 5.0 out of 5.0 by Excellent service in difficult situation We and our out-of-town guests stayed at this Holiday Inn Express because an ice storm cut the electricity to our house; we had no heat or water. Many others were in the same situation and the hotel was at capacity over Christmas. The staff was very friendly and helpful even in the face of some disgruntled guests who didn't want to spend Christmas in a hotel. We appreciated their friendly manner and cheery spirit. December 30, 2013
Rated 5.0 out of 5.0 by Stayed at Holiday Inn Express Lansing-Dimondale - very nice I wasn''t planning on checking into a hotel for Christmas but lost power at home due to the ice storm and after a couple days I felt compelled to do so. I'm pretty sure I got the last room at this hotel. Staff was very friendly Room was clean. Bed was very comfortable with very smooth sheets. Hotel had limited housekeeping due to the holiday so I wasn't really able to judge quality in that regard, but the bed was nice made and towels neatly stacked when I arrived. This looks to be a recently-built hotel and it's nicely-appointed. Oddly the bathroom doesn't have an exhaust fan which seems odd for a modern property. TV was nice but the remote seemed to be slightly mis-programmed. Wi-Fi worked well. At check-in, desk clerk gave me an access code without my needing to ask; easy to log in. Continental breakfast offered a nice variety of food. It was well-stocked and an attendant was keeping it tidy. I didn't have a swimsuit with me so I did not check out fitness area. December 30, 2013
Rated 4.0 out of 5.0 by Very Nice Hotel Very Nice Hotel, second time we've stayed here. Picked it due to cleanliness and price. Very Polite staff. December 17, 2013
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