Rated 4.1 out of 5 by 140
Rated 3.0 out of 5.0 by Dedicated Platinum Elite Disappointed in helpfulness of staff!!!
Our room was not up to the standards and cleanliness we have come accustomed to with HIE. Beds and bath were a bit worn- out and the air unit was so noisy we had to leave it off .
When we arrived downstairs at 9:05 for breakfast, the entire breakfast bar was put away. Startled looks from others in the room and a hostess who said nothing except : We don't serve past 9:00 today , contrary to the usual and noted time of 9:30 in the book in the room. I asked at the front desk and the staff merely "pointed" to a small sheet of paper that noted the time change for New Years. I returned to the dining room to see if I could at least get a cup for juice but request went " UN- HEARD" ! We can certainly see where times can be altered for such services , but to have that accompanied by less than helpful staff and " Curt " responses is unacceptable and not at all why we are dedicated customers of HIE. A word of concern or a helpful suggestion would been much appreciated.
January 4, 2015
Rated 4.0 out of 5.0 by EricD777 Great Breakfast, Only "OK" Room
The good: Breakfast was one of the best I had with a Holiday Inn Express. Service was good at check-in and breakfast. Pillows are awesome as usual. Beds are still nice but starting to get a little old and lumpy.
The bad: Room was dark and missing a light bulb in the standing lamp. Bathroom was a little dirty (not TOO bad, but dirtier than normal for a Holiday Inn Express). TV was broke, only sound came on and no picture. I was only staying overnight, so I didn't bother to report these, or trying to change rooms.
Overall the breakfast made up for everything and was the saving grace of the hotel. I still got a good night sleep, so I will give it a 4.
December 31, 2014
Rated 5.0 out of 5.0 by Kilt guy 1 great stay
nice property clean room nice size great for business or pleasre
December 27, 2014
Rated 5.0 out of 5.0 by mortner Clean and comfortable
Everything went well. Clean room, friendly staff, great breakfast...
December 25, 2014
Rated 4.0 out of 5.0 by bkoski Perfect Service
The front desk personnel were perfect. Very friendly
December 23, 2014
Rated 5.0 out of 5.0 by Pat1967 Clean, nice room.
Very nice hotel and wonderful staff. Good location and I would stay here again.
December 21, 2014
Rated 4.0 out of 5.0 by Buleh75 Typical HI Express
If you've stayed in one you've stayed in all of them.
December 15, 2014
Rated 4.0 out of 5.0 by Mshane01 Business Travel
Great hotel to stay for business travel. Easy access to hotel from roadway. Rooms and bathrooms are clean
December 15, 2014