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Rated 4.2 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by great stay thanks for the relaxing visit exercise room was nice, maybe one more tv would have been nice November 20, 2014
Rated 5.0 out of 5.0 by Nicely appointed Enjoyed the property. Front desk gal first night was wonderful. November 20, 2014
Rated 5.0 out of 5.0 by Good Place Well maintained, great location close to restaurants as well as all the things you look for iin the Chicago area. I will return there on all my stays in the outside of Chicago area. The breakfast hostess Hazel was friendly and attentive November 20, 2014
Rated 4.0 out of 5.0 by HIE Downers Grove Super staff. Always smiling. Very helpful. Old hotel. Needs updating but, all amenities required were available. November 17, 2014
Rated 2.0 out of 5.0 by not impressed with one particular front desk staff This hotel meets the standard for Holiday Inn cleanliness and comfort as I have grown to expect. However, I am a platinum rewards club member (not that it should matter in terms of customer service) and will not be back. Upon receiving my receipt, I asked in a friendly, inquisitive way why my bill was more than $30 more than what I had been quoted over the phone (single night stay). My inquiry was meet with a defensive, curt response from the front desk staff member who gave me the quote over the phone; she told me in a nutshell that prices change and that I'm out of luck. Note, all of the other front desk staff that I interacted with were GREAT. November 16, 2014
Rated 3.0 out of 5.0 by Pictures can be deceiving From the pictures, this place looks good inside and out. Clearly the outside entrance recently got a make over but that is where the renovation has stopped. Inside is very old and outdated. Over all condition is sub par for the Holiday Inn Express brand. November 16, 2014
Rated 4.0 out of 5.0 by Weekend in the Chi My stay worked out for the occasion. Since you accommodate pets, it would be awesome to have a lil bigger room. November 13, 2014
Rated 5.0 out of 5.0 Best hotel stay! Checked in from Texas for. 15th birthday celebration! We had great customer service, the staff was super nice, a great overall experience!! Thanks everyone!! November 12, 2014
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