Rated 4.3 out of 5 by 253
Rated 5.0 out of 5.0 by Charlie'sMom Relaxing stay in comfortable facility
Clean and comfortable facility with friendly and helpful staff. Convenient location with shopping and restaurants nearby.
January 21, 2015
Rated 5.0 out of 5.0 by smbh Above & Beyond
I recently stayed at the hotel and was pleasantly surprised how accommodating and friendly the hotel staff was. When I first checked in I was greeted by two friendly employees. It was late in the evening and I was happy to see that there was hot water and tea bags available. I had a great night stay and the breakfast had everything I could have wanted. They had the healthy options I was looking for: 0% Greek yogurt and oatmeal. But it also had other options like the individual pancake maker- which I certainly would try in the future. What really sold me on the hotel was the fact that the customer service did not stop once I had left. When I finally made it home I realized I had left something in the room. I called the hotel and they said that it was no longer there. The front desk clerk then offered to check with a manager to see what further steps could be done. The manager offered to resend me a replacement of what had been left. I honestly did not expect that response. I felt that the staff and Katie (the manager) went above and beyond to assist and to make a customer very happy. I greatly appreciated their help and promptness in the situation. 2 thumbs up! Thanks again!!
January 17, 2015
Rated 5.0 out of 5.0 by HARIR Good Staff, Great Service
It is a welcoming place. Staff make you welcoming.
January 7, 2015
Rated 5.0 out of 5.0 by Judith73 Excellent service and great location.
My family of three checked in on December 23, 2014 and checked out January 2, 2015. In that Christmas week we almost felt we were at home! We got excellent service and had delicious breakfasts each day. We were particularly impressed with the people at the front desk, especially Latricia who went out of her way to make our stay perfect.
It is also an excellent location for getting to all spots in Chicagoland. We went downtown, into the northern suburbs and locally and no drive was more than 40 minutes. A real plus when you were visiting as many people as we did. We will always stay in your hotel when we return to the Chicagoland area and highly recommend it. Thank you.
January 6, 2015
Rated 5.0 out of 5.0 by Sues2dogs Comfortable Bed Great Staff
This is our hotel of choice. We have stayed many many times in the last 10 years. The staff is always courteous. The room is always comfortable. I use the exercise room and it is always clean and neat. The manager Latrice always greets personally and remembers that we have stayed there repeatedly. When coming to the general Chicago area I will always choose this hotel.
January 2, 2015
Rated 5.0 out of 5.0 by Daizy Wonderful Experience
When you open the door of your room and you are greeted by a clean, fresh smell, you know you've found a great place to stay! This was our second visit to the Downers Grove location and will be our hotel of choice for out future visits to the area. The linens are always fresh and clean and the staff is outstanding. I can actually relax in their rooms. My husband and I highly recommend this hotel!
December 28, 2014
Rated 4.0 out of 5.0 by hockey_dad17 Downers Grove
Nice place. Lots of places to eat around the hotel.
December 23, 2014
Rated 5.0 out of 5.0 by Anth49 Great weekend get away
This Holiday Inn Express was the high quality that I expected.
December 23, 2014