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Rated 4.1 out of 5 by 247 reviewers.
Rated 4.0 out of 5.0 by Nice hotel We stayed one night as we were flying out the next day. The hotel was fine exactly what you would expect. Breakfast was good and overall we were happy to stay there. Wifi worked well and the ability to access and use the Crowne Plaza bar and restaurant next door was good for our party as we couldn't get a meal at the Holiday Inn. January 2, 2014
Rated 5.0 out of 5.0 by Night Flight We traveled through the night and the staff had a room ready for us to check in early and get some sleep. The need to use a key to access the elevator adds a sense of security to the building. December 29, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay. My friend and I stayed at this hotel en-route to Vienna and would not hesitate to return. We could not fault the standard of accommodation or staff and, the complementary breakfast was excellent. All in all, great value for money. December 22, 2013
Rated 5.0 out of 5.0 2-night Stay of a Solo Traveller Everything about this hotel is great! A warm-welcoming staff, super fast check in and out, clean on all corners at all times, every single detail is accounted for, not to mention the complimentary shuttle bus from/to Dublin Airport... and the list goes on. If luxury isn't your game, this is definitely the place for you. December 10, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff My wife and I were impressed with the helpful and friendly staff. The rooms were clean and comfortable. The tea and coffee, available in the room, was most useful. Morning breakfast was plentiful and good. December 9, 2013
Rated 5.0 out of 5.0 by Comfortable and good value This is a very good Holiday Inn express with clean comfortable rooms, nice breakfast. Excellent food and service at the Crown Plaza next door also. December 2, 2013
Rated 5.0 out of 5.0 by Fantastic service We arrived after a 9 hour overnight flight, tired and disoriented. The check-in was fast and easy. The front desk staff were friendly and very helpful. They explained about the hotel plus the restaurants, bus and cabs etc. Helped with tours, sharing experience and information. Rooms clean and beds comfortable giving us a home like feeling. Morning breakfast was wonderful. The bonus - being able to relax in the lounge and enjoy our first Guinness in Ireland November 29, 2013
Rated 4.0 out of 5.0 by Straightforward and Good Value The hotel was exceptional value. Clean, friendly, quiet and comfortable. Only a few gripes, but would like to have seen bacon for breakfast (must have been a special offer on sausages!). Breakfast cleanup was noisy (seemed she was trying to smash plates). We had a great time in Dublin that weekend, and the accommodation was a large part of the reason we had such fun. November 21, 2013
Rated 5.0 out of 5.0 by Very pleasant hotel & staff We were really impressed with the hotel and staff. Staff were very friendly & helpful. Rooms were very comfortable & clean. We were a bit disappointed with our breakfast. Not a huge variety to choose from. But apart from that, we would recommend it. November 19, 2013
Rated 5.0 out of 5.0 by Courteous and helpful desk receptionist We flew in from the United States at 9:30 am. When we arrived at your hotel your receptionist at the front desk was kind and very accommodating. She checked and found us a room and we were able to check-in immediately at 11:30 am. How wonderful since you truly have not had much sleep and now you can relax and take a little nap. That was amazing - very much a blessing! When we asked about dining facilities and nearby shopping all our questions were answered promptly and courteously. Thank you - we would stay again in a heartbeat! October 29, 2013
Rated 5.0 out of 5.0 by Great place to stay Lovely clean room. Bathroom spotless. Great to have free Wi-Fi access. Good shuttle bus to airport. Would recommend this hotel to others. October 24, 2013
Rated 5.0 out of 5.0 by Nice place for a quick stay My husband and I stayed at this hotel for a night before we flew out of the Dublin airport. Accommodations were very nice. There was not a restaurant in the building, but the hotel next door had a nice one and it was convenient to walk over for dinner. Also had shuttle service to and from airport. October 22, 2013
Rated 5.0 out of 5.0 by Very comfortable , welcoming with first class tasty breakfadt The hotel was chosen as our son was in the sports Clinic for an operation . The service was excellent and friendly . Unrestricted car Park use was very much appreciated Would happily recommend to others October 20, 2013
Rated 5.0 out of 5.0 by Excellent service The staff was pleasant and very helpful when I called in advance for information about getting to the hotel, and they were again helpful when we arrived late at night. October 20, 2013
Rated 4.0 out of 5.0 by Professional Service.... My husband and I stayed here at the end of our Ireland trip for 3 nights. The service from the manager Janice, turned a possible nightmare experience into a positive one. We found out after our very late arrival that there was not hot water coming out of our bathroom tap and in the morning no hot water to shower. The manager responded to our problem by putting us in a new (much larger ) room within the hour, offering to have someone move our bags for us and providing us with a complimentary lunch at the hotel restaurant next door. We were impressed with this quick service. The hotel is a good price for what it offers-complimentary breakfast and a free shuttle to the airport. We used this shuttle to get us to the airport one day and then link downtown Dublin on one of their Airlink buses- much more affordable than a taxi and faster than public transport. The only real drawback is there isn't much in the way of shops close by to walk to. We would stay here again. Tip: ask for their larger rooms....well worth it! October 19, 2013
Rated 5.0 out of 5.0 by Five Star Staff Stayed at HIE one night for an early morning departure. Without asking, staff offered wakeup call, made reservation for shuttle to airport - and strongly recommended an earlier time than I asked for (she turned out to be correct). Since we were leaving before breakfast served, she offered to have a "go" meal prepared and waiting for us. Rooms were small, but very clean with all amenities included. But we didn't come to Ireland to sit in the room and watch TV. We enjoyed an evening in Dublin and got back to our room in time for bed and the early departure. October 19, 2013
Rated 4.0 out of 5.0 by Too bad the bed was so hard This is a really nice hotel with close proximity to both the airport and transportation into Dublin. The property is very clean and the staff is impeccable. The rooms are large with good amenities and nice big windows. Breakfast foods are varied and good quality. The only thing that keeps this hotel from being outstanding is the bedding. The mattress is a very thin mattress over a box spring that folds in the middle. It's like sleeping on a pull out couch. I had to buy Tylenol after the first night due to back discomfort. The next night I slept with my pillow wedged under me just to get a bit of softness. In all fairness the desk gal was mortified upon check out when I told her about the bedding. She would have suggested housekeeping bring another mattress up. But I really don't see how it would have mattered with the same box spring /mattress set up October 18, 2013
Rated 4.0 out of 5.0 by Good quality, close to airport This was a good choice for our last night before flying out of Dublin. Everything was clean and well kept. We had a room with two twin beds and it reminded us of a dorm room! But in a good way, just kind of funny. The WIFI worked really well. Beds were pretty comfortable. The hotel does not provide any bar soap or shampoo, etc. just liquid soap dispenser and a combo soap/shampoo dispenser in the shower. No washcloths provided - most hotels in the UK and Europe don't supply them. If you don't want to use their blow dryer, you better bring an extension cord because the plug is about 10 feet from the nearest mirror! The breakfast buffet was good with a lot of choices, nothing too fancy but did the trick. They have a free shuttle to and from the airport that leaves from the front of the Crowne Plaza next door. There is a little Italian restaurant around the corner where we ate dinner (called Little Venice) - one of our party loved it ad the rest said it was so-so. I think the hotel is a very good value for the money. October 16, 2013
Rated 5.0 out of 5.0 by Guest Staff I encountered Elena, who answered countless questions for me. I was very unfamiliar with how many things work in a different country from mine, but she answered each question with clarity and patience. I appreciated her sensitivity to this foreigner. I was given good directions for catching the bus to midtown Dublin. Everything happened as explained to me. That was very good. However, I needed a better idea for my return trip to the Hotel on which stop to disembark. I missed the stop but was able to walk back several blocks. If I had known what to look for, stop # or something which would tell me which stop was mine, it would have lessened my anxiety. Breakfast was wonderful and delicious. I found the staff monitoring the dining area were courteous and friendly, as well as competent. Enjoyed my stay and have already recommended HI Exp. Sara October 15, 2013
Rated 5.0 out of 5.0 by Clean and Quiet, Close to Airport and City Center Helpful and friendly staff. Clean and quiet rooms. Convenient shuttle from airport. Picks up about a quarter to the hour. Convenient City bus stop from hotel to downtown. Bus arrives every twenty minutes or so and stops at OConnell Street or Lower Abbey. Free Breakfast and WiFi. No airport noise like the hotels right at the airport. Not many restaurants in the area, but you can eat at City Center after a short bus ride. Overall a positive experience and I would stay there again. October 15, 2013
Rated 4.0 out of 5.0 by What More Do You Want? Once again, Holiday Express lives up to its name. Good quality accomodation, decent chioce of breakfast goods, hotel set in a very good setting , with a "Crown Plaza" hotel joined "at the hip", should you require food and drink Although staying here for only one night, it proved to be the right choice after a hectic day of family duties and sightseeing Regular bus's to the airport make it a good place to stay when flying in/out of Dublin October 12, 2013
Rated 2.0 out of 5.0 by comfortable bed rooms spotless, breakfast leaves a lot to be desired room - perfect, location - great, free shuttle from airport - ideal, breakfast - atrocious, we paid for breakfast the morning of arrival, waste of money. Luke warm eggs sausages and beans, apple and orange juice tasted of water, only small cold croissants available, no warm pastries available small bread rolls, not crusty! plenty of cereal yoghurt and cheese. Not worth the 7.95 euro we paid. October 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. This is our 2nd stay in two years. We enjoyed the clean and comfortable room, and the attentive service from the staff. In particular, the value of the complimentary round trip airport coach shuttle service is a real advantage! Breakfast was hot and ready when we were ready to dine. Good value for the money and well-run! October 10, 2013
Rated 5.0 out of 5.0 by Great location, good service. Needed a place to stay for one night with 2 teenage boys . This hotel was perfect. Lovely room, decent breakfast, very reasonable car parking and easy to access from motorway. October 10, 2013
Rated 5.0 out of 5.0 by Bed, Breakfast and More A warm and friendly hotel ideally suited as lodging in preparation for our flight back to Canada following a superb vacation and visit to Ireland. "Up the Banner" for County Clare hurlers and the Irish passion for their teams and country! A healthy and hearty breakfast fueled a happy Dublin "lift-off". Mille mercis(many thanks). October 8, 2013
Rated 3.0 out of 5.0 by Convenient location and comfortable. This hotel was very conveniently located near the Airport. The shuttle comes frequently transporting you to and from the airport. If you have an overnight stay. The room was roomy , quiet and clean. The laundry facilities are not an in house laundromat but a service. that picks up and returns your clothes. In house breakfast had an wide assortment of hot and cold choices, eggs sausage, breads, yogurts,cereals. Restaurants nearby were the Cinnabar next door or an Italian restaurant down the street. We had a very nice sandwich at the Cinnabar. There is a local bus stop about a block away to in town Dublin which took about half an hour to 45 Mins. October 7, 2013
Rated 4.0 out of 5.0 by Very convenient Another enjoyable and very convenient stay. The 'Shuttle' transfer is a mighty helpful facility and so swift and useful. Thanks for both. The neighbouring park is a gem, a beautiful haven of peace, should be explored by all. The dining facilities 'next door' at the Crowne Plaza are excellent and perhaps should be more positively linked with an incentive to use. October 7, 2013
Rated 4.0 out of 5.0 by Good value This is a typical airport hotel, the room with everything one needs but a little tight in space. We hit an unseasonably warm day In September, and the room was uncomfortably warm at times. Also, the parking garage is a little confusing, and we never figured out how to access it except from the adjoining hotel. But the shuttle was right on time and got us to the airport entrance. October 6, 2013
Rated 3.0 out of 5.0 by Not really an airport hotel While the staff was super nice, the management needs to review some of the hotel details. We chose this hotel because it said it was 'airport'. Our flight left at 6AM, not unusual for an international flight, and we had to pay for a cab to take us to the airport. I was the GM an IHG airport hotel for 6 years in Texas and we had the hours of our transportation listed, so as to not mislead our guests. I was very disappointed. Not only did we have to pay for the cab, we had to worry if the cab would show up at such an early hour. I do applaud the choice of staff - every one was more delightful than the next and I know how difficult that can be in the hospitality business. October 6, 2013
Rated 1.0 out of 5.0 by Our worst night in a Hotel. After going to bed, sometime after 11pm, we were awakened by four men first knocking, then opening our door which was security locked. When I got up & asked, they said they needed access to our room because an alarm was triggered. They could show me no identification but insisted they needed to get into our room. After I allowed this, I called the night manager & was told they had a fire alarm, note manager did not call me either before or after the incident. We did not sleep the rest of the night because of this incident. But worst than this was the manner it was handled by the hotel management the next morning. I asked to speak to the manager next morning & was told the manager was in training. The manager respond about a half hour later, very defensive and, as near as I can tell, to tell me this was standard practice in all hotels. She actually started to walk out when I continued to insist it was not & we were unhappy. Eventually she did apologize and we learned that this alarm had been activated the night before our stay and again for us. The manager assured us the alarm would be fixed this time, or we could move to another room. Why had they not "fixed" it when it first malfunctioned? Later the desk clerk offered us free drink at the bar for our trouble. We said no thank you, then she offered a "light" meal, again we declined. She asked what more could they do for us, we said not to charge us for the night. She checked with her manager & took the price of the room for the night in question off our bill. Why did we need to ask for this, why was it not volunteered? I can not imagine ever staying at this Hotel again because of the poor management. In addition, the heating system in the room did not function properly & the toilet did not flush properly. October 6, 2013
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