Rated 4.5 out of 5 by 233
Rated 5.0 out of 5.0 by DCole Great Stay
Room was clean and comfortable, staff was really friendly, check in and out super conveniant. We enjoyed the fitness center and the breakfast was great.
December 23, 2014
Rated 5.0 out of 5.0 by mackv Great stay
clean and quiet. great staff. very nice breakfast.
December 22, 2014
Rated 5.0 out of 5.0 Dec 13, 2014 stay
Very nice motel and wonderful staff. We will recommend this motel to anyone coming to Dubuque. Stay at Holiday Inn every chance when traveling.
December 18, 2014
Rated 5.0 out of 5.0 by me in 2014 another wonderful stay
another wonderful stay
we visit yearly do too great service and quality
December 17, 2014
Rated 5.0 out of 5.0 by Genohibu Exceptional Staff
I'm usually too busy to write reviews but I have to give kudos to the staff of the Holiday Inn Express and Suites Dubuque-West. I haven't worked with a better staff in the 20 years I've been traveling.
It take s a toll being a road warrior and it's nice to have friends that greet you by name and with a friendly smile and accommodating attitude.
I say friends because that is how they make me feel. As a Marketing consultant for a large firm I understand and appreciate the importance of customer service and how it can affect and have an effect on business, both positively and negatively.
There is relationship marketing and there is friendship branding and the later is the latest and best form of conducting business.
This hotel staff has absolutely nailed it.
Thank you for a wonderful stay as always!
December 15, 2014
Rated 5.0 out of 5.0 by drhook Excellent Express
This hotel is on the west side of town but easy to access. Very well maintained and friendly staff. Even had cookies waiting for us at check-in. Quiet room and plenty of space.
December 14, 2014
Rated 5.0 out of 5.0 by Jazz96 Been There Two Times, Can't Wait For Three!
I stay at a lot of Holiday Inn Expresses. When I have a great experience I want the world to know. Prior to my last stay I was there to interview someone. I needed a place and Eden at the front desk made sure I was taken care of. She opened the eating area (which is real nice) and turned on the lights. It was because of that simple gesture that I went back.
In my last stay, after checking me in and having about 10 minutes in my room, Eden called to make sure everything was great with my room. I actually thought I was special but when walking by the front desk I heard her asking a guest the same question! She is good, real good.
If you are in Dubuque and wondering where to stay, I highly recommend this place for their staff and accommodations.
December 9, 2014
Rated 5.0 out of 5.0 by harry34 Need to add more hot food options for breakfast
Over all I did give Holiday Inn Express-Dubuque-West a 5 star rating as most everything was as good or better than any other hotel of this caliber I have stayed. However, I would suggest changing or adding some more hot foods to the breakfast menu. We were there 3 mornings and had the same scrambled eggs, sausage patties, biscuits and gravy each morning. I'm not saying they were not good but I like variety to my meals.
December 9, 2014