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Rated 4.3 out of 5 by 280 reviewers.
Rated 4.0 out of 5.0 by Quiet place, good service One night stay, Although request about cot not received so none could be provided, we had a very good night there. Complimentary breakfast which was a nice surprise. Generally would recommend. September 24, 2013
Rated 5.0 out of 5.0 by Good nights sleep Really nice room with all the facilities you need for a one night stopover.Had a really good night`s sleep followed by a hearty breakfast and the coffee is excellent. September 22, 2013
Rated 3.0 out of 5.0 by Bad Breakfast and lousy Internet A clean hotel, I must admit, but the very much advertised free WIFI and free breakfast are bad as they are free. You cannot viber or Skype properly! Poor business people who need these devices. The breakfast eggs are made of powdered eggs and taste like plastic. The reception girls are trying to be nice but one can tell that they don't like what they are doing! I hope the hotel management reads these lines!!!!! September 21, 2013
Rated 4.0 out of 5.0 by Shame about the incredibly loud extractor fans! I'd have given a 5* review had it not been for the fact we were allocated a room immediately above the kitchen and could both hear and feel the extractor fans below! We could feel them vibrating under our feet and they were so loud that we could only watch the TV on full volume. They were finally turned off at 9.30pm but were back on at 6.30 in the morning.... as it was a weekend I was kinda hoping for a bit of a lie-in! My advice would be to ask to be moved if allocated room 135. I can't fault anything else. The rooms are well decorated, clean and comfortable. I'm a fussy so and so with regards to beds and pillows but can honestly say I had no complaints. Slept like a log. And the shower is absolutely amazing! I don't understand the complaints about breakfast. We thoroughly enjoyed it! No, there isn't bacon but there is so much to choose from that it really didn't matter. And the staff we came across were helpful and polite. The only thing I will say is that we weren't asked if we'd had a nice stay...found that a bit odd as it's something I've always been asked elsewhere. September 20, 2013
Rated 5.0 out of 5.0 by Could not fault this over night stay We chose this hotel as an over night stop after having been to Legoland that day. After driving down from Yorkshire in the early hours of the morning and having a wonderful day at the park, this was a stop over on our way back. It was very clean and tidy and it was nice to have a room which was very comfy and have a good nights sleep. The breakfast in the morning was very good, a good start to our drive home. thank you September 19, 2013
Rated 5.0 out of 5.0 by excellent hotel (new) excellent hotel lovely rooms nice shower , breakfast okay for the money payed. nice staff expensive food and drink .but overall very good September 19, 2013
Rated 3.0 out of 5.0 by Andy Hughes Lovely new hotel disapointing that the staff were not up to scratch, I had to knock on the office door to get service & was told that I had interupted a meeting. Is this my fault? The member of staff then said that she had been having her ears chewed all day long anyway, did I need to know that? Hotel was lovely but staff training focus needed urgently. September 8, 2013
Rated 5.0 out of 5.0 by highly recommended, one of the best holiday inns we have stayed in many holiday inns across the UK and would rate this as the best of all we have stayed in. Just over a year old, it is very clean and quiet, spacious, updated colour scheme in room, fantastic bathroom with wicked colour scheme :o) helpful staff, breakfast superb and a massive cauldron of Heinz baked beans :o) STRONGLY RECOMMENDED September 8, 2013
Rated 5.0 out of 5.0 by Room comfortable and compact We stayed in family room and it was comfortable and compact. The sofa bed was a little uncomfortable but ok. The service of staff was excellent and the breakfast was delicious and loads to choose from. September 7, 2013
Rated 5.0 out of 5.0 by Week end break Stayed 30th Aug to 1st Sept for Moto GP week end. Very nice hotel. Staff were and have been very helpful. My daughter left her toy that she has had from birth and they have gone out of their way to send it back for her. Will stop again. September 6, 2013
Rated 4.0 out of 5.0 by Quality and value - as usual Never disappointed at any of my Holiday Inn Express stays and this was no exception. Relaxed friendly atmosphere in a well appointed hotel. September 6, 2013
Rated 4.0 out of 5.0 by comfy rooms good breakfast Enjoyed our stay very modern and lovely rooms. Breakfast selection was good and was tasty. Staff didn't smile much or give a warm welcome when we arrived. Evening meal was nice but expensive for what it was. Overall though we had a really good experience and would definatly use again! September 4, 2013
Rated 5.0 out of 5.0 by Excellent quality at an affordable price We stayed at Dunstable For three nights during a very busy period with our four yore old. The accommodation was brilliant - spacious, clean and well maintained. The breakfast was scrumptious with decent variety. I would definitely recommend this hotel to family, friends and work colleagues. September 4, 2013
Rated 5.0 out of 5.0 by HIGHLY RECOMMENDED Room perfect - modern / clean / fresh. Breakfast included - great! September 3, 2013
Rated 4.0 out of 5.0 by Good value for money The room was clean and the bed comfortable. Loved the shower! The breakfast was a bit of a bun fight, quite a small space when everyone arrives at the same time. September 3, 2013
Rated 4.0 out of 5.0 If you like sausages this is the place for you!!!!! A clean comfortable room. There was good choice for breakfast but no bacon or tomatoes which I don't mind but some might!!!! Great value for money with free breakfast, car park and wifi. A pleasant stay. September 3, 2013
Rated 3.0 out of 5.0 by bad experience I Phoned up the hotel on the day i was supposed to turn up. I spoke to a nice man who remembered me from before i asked him to cancel one and to book for the next Friday instead, the man said he would do that for me. I turned up the next week to find out my booking had not been cancelled and i had been charged for the day i had asked to be cancelled. Anyway the lady at the reception booked me in and said that the payment would be brought over from the week before due to what had happened. I went away to go to the shop and when i got back i was told i was given the wrong room and given another room. I stayed 2 nights in the end. \when i went to check out i was then being told i was being charged for the 2 nights instead of just one extra. So explaining everything again i was referred to the duty manger who intern then decided to treat me like i was stupid and tried telling me it was all my fault and begrudgingly did what i was told was gonna happen in the first place. The deputy manager that day was very rude as well. I used to go every weekend and now i wont be going back for quite a while if at all. September 1, 2013
Rated 5.0 out of 5.0 by Excellent hotel at good rates We spent two nights here and booked two rooms since our older daughters were with us. Just a few minutes from the motorway and - big plus - a real hotel car park free for guests. These days hotels often say there is ncp nearby or charge for parking so great to have parking right outside. Staff very friendly and really helpful and breakfast was excellent. Cleaning staff cheerful and happy which was nice to see. Rooms were extremely clean and welcoming. One room had mpty soap dispenser in bathroom but no problem since we had our own and if we had asked i am sure it would have been quickly sorted. Couldnt fault the hotel (and i usually find something to complain about!) but unfortunately wifi wasnt working which caused moans from the kids. Hotel gave us an alternative to use but still was t very reliable upstairs. Would definitely recommend 100% and would certainy stay again. Would like to commend staff for hlpfulnesd and standard of rooms. Great service! August 31, 2013
Rated 4.0 out of 5.0 by Terrible pillows Room not quite finished, soap dispenser not attached to wall, sink plug not working August 29, 2013
Rated 5.0 out of 5.0 by Perfect from start to finish... Well, what a revelation! Wouldn't normally write a review but felt this was more than worth the effort! The new Holiday Inn Express at Dunstable really is fantastic, fresh, friendly, comfortable and well appointed throughout... The new Express look and feel is spectacular, considering the price point. I've stayed in many 4* hotels that aren't this good. Well done to everyone concerned and thanks for a wonderful stay. August 28, 2013
Rated 4.0 out of 5.0 by Lost a point due to breakfast could be better!!!!! A very clean, modern and well presented hotel, staff were very helpful, the room was spacious enough for our family of 5, it was very clean, although it felt a little cold in the room when we first entered it. The bathroom had a double shower, which was ideal to wash all the children at once!!!! it was very new. Although the hotel was fully booked, the night time was very quiet and we didn't wake up till 9am as it was so quiet, however I think everyone went down to breakfast the same time as it was packed with hungry guests and the tables were very scattered about, I had to ask the staff to clean our table. There wasn't much organisation and I too noticed there was no bacon on the menu which is why I've only give a 4 out of 5. I also noticed that the girl helping out at the breakfasts was also on reception ( a jack of all trades). Its in a great location not far from the motorway and very reasonable priced and I would recommend this hotel to anyone wanting a comfortable overnight stay, book early for a cheap price. August 28, 2013
Rated 5.0 out of 5.0 by Very Comfortable & well equipped room This is a very new and well kept Hotel that offers good value for money with the Free Breakfast that has a more than adequate buffet selection. A good location not far from the town centre. August 27, 2013
Rated 5.0 out of 5.0 by I go out of my way to stay here... Have stayed here numerous times and without hesitation will stay here again. When I am working down south I go out of my way to get back here. 5 mins from M1,quiet & clean. August 25, 2013
Rated 4.0 out of 5.0 by Shame about the bacon.... The staff were friendly and welcoming and the room was pleasant, clean and quiet. Unfortunately the wifi was not working which was a bit of a pain and some of the plug sockets in the room did not work, which we found out after putting my phone on charge all night and finding it flat in the morning! Breakfast was OK but very strange that bacon isn't offered as it is our favourite. August 24, 2013
Rated 4.0 out of 5.0 by Good but let down by reception staff Despite being a priority member there was no staff at reception when we checked in and only one member of staff at the bar. We waited for a while and a member of staff appeared. There was no acknowledgement of being a priority member at all. On the plus side a good room very comfortable and excellent breakfast. Good staff at breakfast as well. August 21, 2013
Rated 5.0 out of 5.0 by A lovely relaxing stay It was a nice surprise to find such a nicely decorated hotel. Only a year old and still looking brand new. The service was very good and our waitress at Breakfast was very friendly. She did her utmost to help but it was a shame that my wife - who has Coeliac disease - was not fully catered for. The breakfast menu was limited but we still managed to have a cooked breakfast even though it was only scrambled eggs, sausages & beans. The cold buffet was included a good variety of choices. August 21, 2013
Rated 3.0 out of 5.0 by Nice hotel, pleasant staff Nice modern hotel, ideal location for travelling to south coast. August 20, 2013
Rated 5.0 out of 5.0 by Get it while it's hot Very nice fairly new hotel . The room we had was surprisingly well appointed very clean and more than adequate for our stay . The staff are all approachable and pleasant and all extremely helpful . We will definitely consider this hotel first when we are next in the area . August 17, 2013
Rated 4.0 out of 5.0 by Clean bathroom and clean room. The rooms were clean, I love clean bathrooms. However, the room we stayed on this time had a very funny smell of urine coming from a sofa bed which the kids slept on. Nevertheless, we enjoyed our stay. August 16, 2013
Rated 2.0 out of 5.0 by Average stay I stayed for two nights at this hotel and was checked in by the night receptionist who was polite but there was no confirmation on duration and pre requests submitted online for late check out. I did question regarding this and was told I can book late check out on my second night and time was not an issue. The room upon entering was pleasant to the eye and nice to have air con, but upon close inspection found had dirty skirting and certain areas had not been dusted for a while. The bathroom was clean minus some hairs on the floor from previous guests and no shampoo in the shower cubicle as bottle was empty..and not changed even on the second night. I bring my own anyway but if you going to show your providing a facility then you expect it to be there. Tea/coffee making facility was provided yet no sugar and lack of teas and milk. Attempted to obtain some more as this is basics we are talking about to be advised there is a shortage. I checked on the second night with the receptionist regarding late check out and was advised till midday... I thought midday was standard for holiday inn, or at least the majority I have already visited so this did not seem like a late check out, not mentioning being miss informed by the night receptionist the night before stating can have late check out to what time I wanted. Plenty room for improvement to service and no water or chocs for Platinum members,again majority provide this hotel does not. Staff seemed to be ok, as have seen some reviews that did differ. Breakfast was good as per any other stay at an Express,plenty of choice. Was not a bad stay but all the little negative points did annoy me. August 15, 2013
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