Rated 3.9 out of 5 by 101
Rated 5.0 out of 5.0 by paww bathrooms
The room was lovely but we thought the bathroom was terrible, much too small dull lighting, no towel racks. The soap was not the best and there were only three bath towels. The bathroom floor had something on it in the corner which looked like rust or blood. Otherwise no complaints.
August 3, 2014
Rated 2.0 out of 5.0 by gman109 A Little Disappointed
I've stayed here before and always had a pleasant stay however this last time I was let down.
While checking in the person behind the counter gives me the paper to sign for check in and then disappears to help someone else out. She left me there for as long as 10 minutes to go behind the desk in another room and work with another employee. She just left me standing there for over 10 minutes! I was never thanked for being a gold member either. She eventually came back and then apologized and was giggling thinking it was funny.
If that wasn't rude enough when I got to my room I was given a handicap room which I put on my profile that I would not accept. I was stuck with a handicap room for my two night stay after making my reservation over 2 weeks in advance and checking in at 5 PM!!!!!
The hall way smelled like a church full of burning candles!
August 2, 2014
Rated 2.0 out of 5.0 by Geno and Ria Room has issues
Room 500 at this facility is hidden away at the end of the hall and is much smaller than the others.
Bathroom door severely out of adjustment. Could tell repairs had been attempted but effort without results is still failure.
Bathtub drain stopper would not function at all. If you take a bath, good luck getting it to drain.
Bathroom light switch is outside the bathroom. Not sure what this is about.
Found left items from previous customer, other trash items left on the floor.
Room service is top notch, quick service and the food is excellent. It was hot on delivery, 2 of 2 times, and if you can eat it all you must be really hungry.
August 1, 2014
Rated 5.0 out of 5.0 by grandma 22 Great value
We stay in this hotel 2 to 3 times a year when we want to get away for a few days or when we take the grandchildren to Maine. Always love the service here . The food is a great value and we love having a drink in the bar before we retire. The staff are always friendly and caring. I would recommend this hotel to everyone.
July 30, 2014
Rated 5.0 out of 5.0 by Rgray Great Service
Excellent check in staff t front desk when we arrived.
July 28, 2014
Rated 2.0 out of 5.0 by kettlecornpop Had to argue to get the Military Discount
Front desk personnel were argumentive about offerring me the military discount, tried to give me some story about how they only offer a specific percentage of rooms at that rate. Also both of the neighboring hotels offer a full complimentary breakfast for all individuals, all we got was a small cup a coffee.
July 18, 2014
Rated 5.0 out of 5.0 by Flatboy empty nesters
Except for only having one elevator for a building of that size and the cleaning staff opening my door at 9AM, we would and will be back. Everything you need is there. Pool, Lounge, Resteraunt, and amung other things. We like to just go to Portsmouth's Downtowm at about 11:30 AM walk around some, have lunch and check into our room, unwind, go to the pool. Around 5 or 6PM have the front call us a cab to return to the Downtown area and start over again but this time do some bar hopping and meet taxi at a pre arrainged place and time to take us back to Holiday Inn. Its a great time.
July 18, 2014
Rated 4.0 out of 5.0 by notinterested2 What you'd expect
I book at Holiday Inn because I know what to expect and this hotel lived up to those expectations. After an 11 hour drive, this standard is what I need to be able to face the next day's activities. Clean, quiet, comfortable...this hotel delivered.
July 16, 2014
Rated 4.0 out of 5.0 by theboss77 Good value for a quick family stay
I was able to book this room on a holiday just a few days before heading out. The staff was courteous and the room was sufficient for my family.
July 15, 2014
Rated 5.0 out of 5.0 by DaveM11 Very Comfortable bed. Friendly and helpful front desk
The personal had been outstanding. Shannon was at the front desk and meets all of our accommodations with great understanding. Also the restaurant delivered food before opening and did so without mistake. The beds had been very comfortable and matched up with the 4 star brand well known. The other furniture excluding the two TV's was in need of some updating although like I said the bed was great. This was the best stay I've had at a Holiday in and I'm in a hotel four times a month and that’s nothing compared to my travels in years past. I was pleasantly surprised with this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by Gin6 Comfortable hotel at the right price.
We really enjoyed our stay at the Holiday Inn in Portsmouth. The staff was friendly, the beds were extremely comfortable,and it was conveniently located downtown Portsmouth. We definitely will be back on our next trip to the area!
July 8, 2014
Rated 5.0 out of 5.0 by LoriRE Great Value for My Stay
I wasn't sure about staying at a Holiday Inn but am very happy I did. The staff was very attentive and polite. The location was perfect for us with easy access to stores and restaurants. Breakfast at the hotel restaurant was surprisingly good. The room was comfortable.
July 7, 2014
Rated 2.0 out of 5.0 by RJMinTX Value for the dollar
Unless you are looking for an outdated hotel with few room features and an outdated recirculation A/C system, this hotel is a poor value for the cost of the room.
July 7, 2014
Rated 4.0 out of 5.0 by Ted190 Excellent value for the area
Room was clean and in excellent condition. Towels and bed linens were very good quality. Ventilation system worked perfectly. My only complaint was that the bathroom had no towel racks.
July 4, 2014
Rated 5.0 out of 5.0 by RENagle Great service and excellent food.
Entire staff at hotel was very personable and efficient. The food and drinks in both the bar and dining room were excellent and extremely reasonable.
July 2, 2014
Rated 3.0 out of 5.0 by UncleEd1 GREAT cookies @Front desk during check-in
Absolutely awesome front desk associates, great parking accommodations,
June 27, 2014
Rated 5.0 out of 5.0 by Alford Friendly staff and ultra comfortable bed
The Holiday Inn Portsmouth was clean, all staff encounters were friendly and the bed was very very comfortable. It actually wasn't my first choice, but I am pleased with the choice and would stay there again when we visit Portsmouth.
June 19, 2014
Rated 3.0 out of 5.0 by Bathroom Good Location
Bathroom was like a closet
Slow Food Service
Bar closed early when watching the Stanley Cup Final Game
Most of the staff was very Friendly
Good Location to down town
June 18, 2014
Rated 4.0 out of 5.0 by 12345678900987654321 Good Location
Room was fine for an average hotel. One of the beds was broken so it made noise all night. The chair and other furnishings were dated and the room wasn't overly clean. The hotel and its staff were nice and the location was great for what we wanted the trip to be. I'd go back to the area, but I'd likely try another comparative hotel for the same price.
June 17, 2014
Rated 4.0 out of 5.0 by Sunny Canada Friendly welcoming staff !
At check-in, during my stay and at check-out the staff was always attentive to my needs !
June 17, 2014
Rated 2.0 out of 5.0 by Mrs Mom would not stay again
Room was not clean and we were given a handicapped room which had no tub
June 7, 2014
Rated 5.0 out of 5.0 by JBJ - Tug SATURN Nice quiet hotel
I am a frequent business visitor of this hotel and always have a good experience. Nice and quiet with good food.
June 5, 2014
Rated 5.0 out of 5.0 by corpjet long time guest
i go to portsmouth every other week for business. i will stay no where else. its like my second home. great people, great food, its like a mini vacation every other week.
June 1, 2014
Rated 3.0 out of 5.0 Priority Club benefits
Been staying there every May for years. Always got a free drink with my Priority Club membership. This they didn't give it to me. I'm very disappointed.
May 24, 2014
Rated 3.0 out of 5.0 by WFARSr Toll Collector Hotel
I call places such as this one a "Toll Collector" hotel. The positive to this type of establishment is the same everywhere. It's relatively inexpensive and right off of the highway and it's close to all of the local points of interest. The problem with this is that to the Toll Collector, you're just another hand through the window paying the fee. While the collector might give a smile or a friendly wave as you pass by, you're not going to get much of a bump in personalized service.
Anyway, the best aspect of this hotel is the Lounge. It was capably staffed with a very friendly bartender (Saturday night 3/15) and the drinks were very inexpensively priced.
Moving on to the room. After waiting an eternity for the closet sized elevator that can barely fit two suitcases and two people, to arrive and transport us to "5", we found the King Bed room very chilly upon entering. The thermostat said 70 but my travel alarm digital said 67. I bumped the thermo up to 75 and while the room did warm up (71 on my clock 73 on the room thermostat), the temp never got to 75 for the time that we had possession of the room and the fan ran continuously. The bed was comfortable and the TV was modern and in very good working order.
The bathroom is small. And by small I mean SMALL. The door barely misses hitting the toilet which you have to negotiate around when you stand at the basin. Forget taking a bath if you're an adult. The water pressure was very annoying as well. It oscillated between hard and light; the only plus was that the temperature stayed constant. The good. The hair dryer was very powerful and there were 4 large bath towels.
This didn't really upset our sleep but when dawn came and we began to stir, we noticed several holes in the darkening curtains.
How they failed in service. Our Sunday was jammed pack with three different events and we needed some flexibility in checking out. I had forgotten to ask for a later checkout (12-12:30) when I checked in and so I asked when we returned Saturday night around 10:30. The clerk said that he needed to check the next day's bookings and after a cursory glance at the computer. I was given a sterile and emphatic, "Booked solid. No." I have to say that this was the first time that I've ever asked for an extra hour on a Sunday and was turned down. In fact, I can't recall ever being denied an extra hour the handful of times I have asked for one. But, okay, even as a Gold IHG member, brand loyal for a decade, I understand that this "perk" is at the option of the hotel.
So, we moved on and devised an alternative strategy. The next morning around 9AM, or two hours before checkout time, Housekeeping tried to open our door, failed (I always put the double lock on) and then knocked and announced themselves.
We left around 10AM for our first event; the Parking Lot was near empty. When we left Portsmouth after the second event, I had to stop at a local business (a bike shop), which is right down the street from the Holiday Inn and then had to continue on to the UNH campus in Durham. This took us on Woodbury Road past where the Holiday Inn is. The time was about 3:45PM and the parking lot was a Ghost Town. I guess everyone arrived "later".
I am a very loyal IHG customer but in this instance, the negatives outweighed the positives and so a different brand or hotel would be a better choice for Portsmouth.
March 18, 2014
Rated 3.0 out of 5.0 by Keith S. Great place to relax! lol
Our stay was short but Ok. Beds are full size not queen. Question if rooms are vacuumed, peanuts on floor and bottlecap near window. Food in restaurant was great but waitstaff extremely slow and didn't feel welcoming. Had to wait 15 mins for a waitstaff to be seated. On a Saturday night 7:30 only one waitstaff. She was old and it showed. Complained and asked to be moved into lounge, was very accommodated by bartenders (2) however I still had the same slllooow. Waitress. Made no sence to move. Did receive better service between bartenders and waitress. Had Breakfast in Am there. Two waitress but still didn't feel welcoming in restraint. Breakfast was microwaved. Overall I'd stay again but eat somewhere else.
March 8, 2014
Rated 4.0 out of 5.0 by coachrod Good but not great
Though I was very impressed with the front desk people, I would recommend going elsewhere instead of eating at the restaurant in the hotel.
We had a problem with our reservation as our company had us check out and check back in a few hours later. The entire staff at the front desk figured out the problem and checked us in without any further delay.
The hotel restaurant and bar was lacking in its service as we ate it in 4 nights and breakfast 3 days. During the dinner meals the bar was either packed and only the bartender tending to everyone, or the bartender that was acting as the server really didn't seem interested in our order or making sure that we were taken care of. Breakfast was a little better but there was one instance of getting the order totally wrong.
I know these problems are the exceptions instead of the rule and I would recommend staying at this hotel when in the Portsmouth, NH area.
March 7, 2014
Rated 5.0 out of 5.0 by Veronica12 Can get anywhere from here
Love the location of this Holiday Inn; diner next door and at junction of several highways--and bowling just a couple of minutes' drive away for a fun activity. Important that parking and Wi-Fi are included. Was happily surprised to find that although the hotel was booked, I still got a hot shower in the morning. Friendly, efficient check-in. What can I say, I like that they put cookies out in the afternoon! Clean, comfortable lobby and room. Comfortable beds. Glad there was a pool and a restaurant although we didn't end up using them. Was perfectly happy and would definitely stay here again!
March 5, 2014
Rated 4.0 out of 5.0 by Business 1st Great Staff
I cannot say enough about how accommodating the staff was. The woman at the front desk was hilarious and quick to check me in while also dealing with phone calls in a very professional manner. The gentleman who assisted us in preparing our conference rooms was amazingly responsive to our needs and was a workhorse. There was really very little work on my team’s part; all we had to do was bring our equipment in and explain what we needed. I could not have been more appreciative. One complaint I had was regarding the fitness equipment. There are no weights of any kind which the woman at the front desk had openly told me. The treadmill quit working on me after 5 minutes so I tried my hand at the elliptical machine. I did this for a very short time as it wobbled and I was unsure of its safety. Bed was just a little saggy but not the worst. Overall, a good experience and I would stay there again.
February 27, 2014
Rated 4.0 out of 5.0 by Sandypo Nice property but check the thermostat!
I recommend the Holiday Inn Portsmouth, the staff is very welcoming and accommodating and our room was lovely. But the thermostat did not work and no matter what we did we couldn't get the heat higher than 62 degrees. In retrospect we should have asked for more blankets because it made for a very cold night. There were also several lamps without working light bulbs, but otherwise we enjoyed our stay. And the restaurant across the parking lot (The Roundabout) is terrific which was another plus, since the hotel restaurant does not serve breakfast. I would return to this property again, I would just be more vocal about any possible issues.
February 26, 2014