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Rated 4.4 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by A winner! I have stayed at many Durham hotels in the past 5 -7 years, and this was my first experience at Holiday Day Inn Express. This is the ONLY hotel I will stay in from now on. Very nice room and bathroom, very comfortable bed and the best shower in the world! Wish I had that shower head in my house! Front Office Staff was all very pleasant. February 12, 2014
Rated 4.0 out of 5.0 by full size bed and refrigerator I was using reward points for this stay. The full size beds where too small and not very comfortable. Two queens would have been better not sure if it was available. Refrigerator was not very cold at all and there was no way to adjust temperature. That needs to be fixed. Room 212 January 26, 2014
Rated 5.0 out of 5.0 by Great Night Rest Very comfortable beds. Place is clean and well maintained. Great customer service. Will stay again and highly recommend this place if you desire a great night of rest, January 20, 2014
Rated 5.0 out of 5.0 by Great Staff Your Staff at Holiday inn Guess road in Durham have been so sweet to us.My husband and I travel to Duke for his cancer treatments and we love staying with u. We usually get there early and if u have a room available for us we get to check in early and thaT REALLY HELPS US OUT as we r usually late getting back from his treatments and we r so tired, our bags r unpacked so all we have to do is rest. God Bless you all for your extra kindness. We will always stay with Holiday Inn if possible. Thanks so much for all you've done for my Husband and I. Judy and James January 14, 2014
Rated 5.0 out of 5.0 by very comfortable and pleasant place to stay Comfortable rooms, lots of pillows, very nice. Lovely breakfast and friendly staff. January 5, 2014
Rated 5.0 out of 5.0 by Good place to stay This was our second time staying at this same hotel. It is a convenient mid-stop for when we travel to see family. It is conveniently located right off I95, so we don't have to go wandering far away from our travel route. I like that the breakfast is included. It is a GREAT breakfast with eggs, bacon, biscuits, pancakes, cereal, breads, fruit, yogurt, oatmeal, coffee, milk, juices, etc offered. The place is neat and tidy. Front desk was very friendly and helpful. When we arrived at 7 pm, we were hungry, and wanted to eat. The desk clerk recommended a place just 2 miles away, and gave us a card for a free appetizer. Our room was clean and comfortable. It included cable tv, mini fridge and microwave and coffeepot. Only drawback is you do hear I95 traffic noise, but that wasn't too bad. January 3, 2014
Rated 5.0 out of 5.0 by clean and comfortable and staff very friendly the staff try everyway to meet your needs and are very friendly the motel is clean easy access would recommend this motel to anyone traveling to the area. December 8, 2013
Rated 5.0 out of 5.0 by Great room and location Our second stay at this HIE. Convenient location next to interstate. Staff very friendly and helpful. Beds comfortable and room very clean. Breakfast was good but little variety in hot food during three days there. Would definitely stay here again. November 16, 2013
Rated 5.0 out of 5.0 by Modern, affordable, and comfortable hotel with great service I have stayed at the Holiday Inn in Durham on two occasions and I have been very pleased on both stays. The hotel staff is very friendly, the rooms are comfortable and clean, and wifi is free (parking is free as well!!). The hotel is close to Duke University, Northgate Mall, and other local attractions. I would strongly recommend this hotel. November 14, 2013
Rated 5.0 out of 5.0 by A Very Friendly Place This is one of the friendliest hotels I have ever stayed at. From the desk clerk, to the people working the breakfast area, and the maids in the halls everyone was very friendly smiling and greeting us every time we passed by. The hotel was also very clean. It is what you expect from a hotel but rarely get. November 13, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at front desk was very friendly. Very helpfull when asked about places to eat. Will definately come back when in the area. Thanks October 30, 2013
Rated 1.0 out of 5.0 by Worse stay ever This property is way overpriced. When checking in I showed the clerk what I had beenpaying at other Holiday Inns, he seemd unconcerned.There was no recognition for being a IHG Rewards Club Member, only disconcern, and not the usual friendliness I have become accustomed to at IGH Hotels Around 1:00 am, the fire alarm went off and the place got noisy. While it was determined there was no fire; someone had pulled the fire alram, I was unable to sleep then because of the noise. The next morning at breakfast I found a poor selection as compared to other Holiday Inns. The dining area was small , and kids placing their hands all over the food, and customers loud and not covering their mouths when they coughed, etc. At checkout, when the clerk asked about the stay, I told her about the night before, and again there was no concern, or frienndliness. I will in the future bypass this hotel and drive a further distance just to avoid it. NEVER AGAIN. October 29, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL This was our second stay at this hotel. The beds are a little hard for my liking, but the room is very clean, the lobby area is also clean and comfortable though small. Breakfast is excellent! The staff is helpful and accommodating. Fresh fruit out all day long and sometimes fresh hot cookies which I love. This will probably be my go to on my frequent visits to Durham. October 29, 2013
Rated 5.0 out of 5.0 by Staff was helpful and friendly We came to Durham for a football game. It was our first time in Durham and everyone was helpful getting us to our destination. We were comfortable overnight and were able to get quickly on the road the next morning after a warm breakfast. October 22, 2013
Rated 5.0 out of 5.0 by great stay Excellent stay, I had a great stay and slept well. October 21, 2013
Rated 5.0 out of 5.0 by Great Stay The staff at this location is "great" always helpful and ready to meet any request. The facility is well maintained and clean. My only complaint would be the "harder" then normal beds, other then that a great property to stay at. October 9, 2013
Rated 5.0 out of 5.0 by Very good experience The people at the front desk were very helpful. Great to have a shuttle to Duke. October 6, 2013
Rated 5.0 out of 5.0 by Great place to spend the night before surgery. I really enjoyed all. The staff was great. I only stayed overnight but had to be at the Hospital at 6:00 am and the breakfast did not start till 6:00am so was unable to check it out. Very good place to stay. October 3, 2013
Rated 5.0 out of 5.0 by Close to where we needed to be We usually stay at HIE when traveling. The accommodation is clean and has everything you need, Breakfast is good and you get value for money. October 2, 2013
Rated 5.0 out of 5.0 by Great service We traveled along distance and I was very tired. I told my husband that i needed a good cup of coffee to help revive me. when we got to the hotel i ask the young man at the front desk if there was coffee made.He said there was but it was late morning coffee, so he offered to make a fresh pot. He did and called when it was ready. When we brought the luggage carrier back I made a very fresh cup of coffee and used the hazelnut creamer and this made an excellent cup of coffee. I had two cups, what a life saver it give me a lift enough to get settled in for the night. We had stayed there before when my husband had surgery and I feel sure that we will again. I feel safe there being alone and coming and going at all hours. Oh yes, this was a reward night too. September 26, 2013
Rated 4.0 out of 5.0 by Great location to Duke It is in the perfect location for visiting Duke, just off the interstate. The staff were very nice and helpful when we had questions. We will definitely be staying here for our next Duke visit! September 21, 2013
Rated 5.0 out of 5.0 by Great Service The purpose of my stay was an early appointment at Duke Medical Clinic. The Hotel staff was very helpful with our stay. The room was excellent and Breakfast was satisfactory. The staff went beyond expectations getting my wife, who is wheelchair bound, and me to the Duke Clinic and returned to the Hotel later in the day. I would recommend this facility to anyone that must stay overnight for medical needs in the area. Thanks so much for your help!! September 6, 2013
Rated 5.0 out of 5.0 by Home-like comfort As soon as I checked in I was able to relax. My room was spotlessly clean, the bed extremely comfortable. Lots of TV channels to choose from. The room had a new refreigerater that kept my drinks very cold. Durham is my home and I visit this Holiday Inn whenever I travel to Durham. The staff is always very friendly and accommodating. I would choose this hotel over any other hotel in the Durham area. I always enjoy my stay at the Guess Road Holiday Inn. sk September 5, 2013
Rated 4.0 out of 5.0 by First Stay with an Issue I have stayed at this Holiday Inn Express a great many times over the last 4 years, and this is the first time that I was not completely satisfied with my stay. The problems I encountered was (1) trying to maintain a comfortable temperature in the room and (2) having to get rid of some insects in the Bed, first night 2 small spiders and the second night a couple of ants. Both issues were reported upon check out to Management. I do not plan to let these things stop me from staying at this Holiday Inn Express. August 23, 2013
Rated 5.0 out of 5.0 by By Far a Wonderful Experience This hotel has the most wonderful staff I believe I have ever encountered. From the moment I checked in until the time I left everyone was so nice and helpful. August 21, 2013
Rated 5.0 out of 5.0 by PEACEFULL STAY We came from New Jersey in August 2013 for a Funeral and had to travel by car, we arrived at the hotel early and the Front Desk Clerk, found a room for us so we could check in early, get changed and get to the services. The room was Clean, Quiet and very peaceful for us to rest and mourn. The "free" breakfast provide is one of the best I've experienced, they have everything you could imagine for breakfast and did I mention it's all FREE...I would DEFINITELY RECOMMEND HOLIDAY INN XPRESS for anyone. When we come back down to visit, this is our new home away from home. August 21, 2013
Rated 5.0 out of 5.0 by My favorite! Have stayed at this location on several occasions. NEVER had a problem with anything and I do not partake in the free breakfast. The only comment is there needs to be a little more attention paid to guests who are Priority Club members. My last two visits, there was nothing, no recognition, no amenities. Not that big a deal to me but most properties in the IHG family seem to go out of their way for PC members. August 1, 2013
Rated 2.0 out of 5.0 by Room was infested with ants I arrived at the hotel and then had to go meet with some friends, got back late and noticed there were ants all over the room, on the desk area and up the walls and on the floor. I figured that since it was so late, i probably would not have gotten another room, and the hotel was full, so i endured the night very restless and not able to sleep after seeing the ants. In the morning at checkout, i promptly told the front desk person, female, about the situation and was not very happy with her response to me. All she said was "oh! I'll have them go clean it" and that was it. NO I'm sorry or anything or; is there anything we can do to make it better and proceeded to do whatever it was she was doing so needless to say, that left a bad impression with me and this particular hotel. I seem to be treated alot better at the Miami Blvd site when i stay there and the staff and rooms are much better so for future stays, I will probably be going there rather than the Guess Road Facility. I would still reccommend this hotel because at least the check in person has been very personable and customer friendly so thats a plus, but for me, i dont think i wil use it again. Thanks. July 31, 2013
Rated 5.0 out of 5.0 by Durham Vacation My girlfriend & I stayed here for a quick vacation/exploration trip in Durham. Hotel was very close to Duke, Durham Bulls, & American Tobacco Center. Staff was great and helpful in us finding a tax cab. We would stay here again! July 26, 2013
Rated 5.0 out of 5.0 by Great Holiday Inn Express Very clean, room appointments attractive & useful & the beds are VERY comfortable!!! What else could you ask for? July 23, 2013
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