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Rated 4.3 out of 5 by 350 reviewers.
Rated 3.0 out of 5.0 by Mitelklassehotel Obwohl im Internet kostenloser Internetanschluss angepriesen wurde, sollte meine Enkelin dafür bezahlen. Die kostenlose Nutzung war viel zu schwach. Der Preis für die Parkplatznutzung war zu hoch. Die Freundlichkeit des Personals ließ auch zu wünschen übrig. March 30, 2014
Rated 5.0 out of 5.0 by Iron in rooms Only problem I see was we had to take all the Clothes up to the next floor to the iron room This was a very annoying thing as we would Have liked to do this in our room rather than Have to go to another floor 2 do this so please Please scrap this and install irons in the rooms Charging a few pounds more would still be Good I would pay extra for iron in rooms I never scored on breakfast as i never had it cost of Room a bit expensive would stay another time March 27, 2014
Rated 5.0 out of 5.0 by Excellent service We had a lovely overnight stay here the staff couldn't do enough to help we will definatly go back March 26, 2014
Rated 4.0 out of 5.0 by Good value, clean accommodation. Very friendly staff. Ideal location for visit to Playhouse theatre. Value for money B&B for overnight stay. Would visit again on next overnight stay in Edinburgh. March 26, 2014
Rated 5.0 out of 5.0 by Great hotel and location Good central location and friendly staff , rooms are standard express style and exceptionally clean . March 26, 2014
Rated 3.0 out of 5.0 by Basic and typically cold The rooms are basic yet functional, The free wifi is poor and the paid option is not much better, forget trying to download a programme for BBC I player and at a cost of £5 per 1 hour it's disgusting. I've never had a room in approximately 12 weeks of staying with you on a weekly basis for 1-3 nights where there was a problem. Broken tv, heaters not working/hanging off the walls, etc. The rooms are all very cold even with the heating on full and I always hate rooms on the 6th floor as I have to get dressed for bed. March 23, 2014
Rated 3.0 out of 5.0 by Spring visit My welcome was friendly however it went downhill from then on. .With regard to the room it was standard for the brand however there was a floorboard missing under the carpet at the toilet/shower entrance that can cause you to stumble. The TV reception was abysmal, kept dropping channels and saying weak signal. Breakfast room difficult to negotiate due to the tables being too close together. The serving area is a disaster. What are the two red ropes for other than to make a small area smaller. No milk available for cereals, had difficulty in finding a staff member to replenish. Bar OK but staff need to smile and engage with customers rather than talking to each other. March 16, 2014
Rated 5.0 out of 5.0 by Edinburgh Gem This is our second stay at this hotel. First impressions always important - we were greeted with a lovely smile and quick simple check-in from very efficient receptionist. Room was ready even though we were a little early. Stayed at many Holiday Inns over the year and this is one of the best. Room was spotless and very comfortable. Theatre, shops, restaurants, etc. right on the doorstep. Free breakfast was hot and plentiful - perfectly adequate to start your day. Check out was equally quick and courteous from the young gentleman. Would definitely return to this Edinburgh gem. March 16, 2014
Rated 3.0 out of 5.0 by Nice staff, location, and price. Room was unsatisfactory. Great location and the staff were very friendly. The price was really reasonable for location, room size, and the complementary breakfast. However after asking for a non-smoking room we were given a room for smokers. It smelt horrible and even after leaving the window open to help air it still was dreadful and therefore hard to sleep. I'm not sure I would stay there again and I would rather try my luck with a different hotel. March 15, 2014
Rated 5.0 out of 5.0 by Edinburgh hotel Hotel was very nice only one thing wrong was the double room should had two door cards so we could go our own way , come back to our room when we wanted. March 14, 2014
Rated 4.0 out of 5.0 by Good central location and value for money Hotel was very good in all respects, especially the central location Only negative was the poor parking facilities, however we did manage to find a space. March 11, 2014
Rated 4.0 out of 5.0 by Value for money except for those hard mattresses. You got to like them Central location, quick check in and out, friendly staff. Room was ready upon arrival although we were early. Clean and not too much noise considering you are in the middle of the city. Breakfast good enough for one or two days, after that maybe boring. Can't get used to the Express mattresses, they are too hard, but maybe for others no problem. Enough restaurants to pick from, Playhouse across the street, Calton HIll for a hike and a great view over the city and shopping mall around the corner for those who fancy it. I liked the local stores on Broughton Street better. Thanks for the List Guide with all the local restaurants. March 9, 2014
Rated 3.0 out of 5.0 by Disappointed Had to move room as the tv wasn't working. Went to purchase the upgraded wifi from reception but was given differing info regarding how much for how long. Eventually paid £5 for an hour but the code wouldn't work. Three trips to reception to resolve. When it actually worked the speed was no better than the free wifi. I felt it was a disgustingly large charge for something so useless. I tried to download 1 programme from BBC I player and gave up as within the hour it still hadn't downloaded. Not a great experience. March 9, 2014
Rated 5.0 out of 5.0 by first stay in edinburgh - wont be the last we had never been to Edinburgh before and went to celebrate a special birthday. we arrive early and were greeted by very friendly staff and allowed into our room early. it was on the 6th floor. we had a lovely view out to sea. the room was very comfortable. all in all we couldn't complain and will definitely return again as soon as possible. we would highly recommend this property. March 9, 2014
Rated 5.0 out of 5.0 by ted Motherwell overnight stay for theatre break very good all round room clean and very comfortable shower great plenty hot water no problems will happily use again staff also very nice thanks to all March 9, 2014
Rated 4.0 out of 5.0 by sheet convenience to the centre of Edinburgh where else can you stay that ticks all the boxes. Very convenient for bus, train and the best shops! Time and time again we have stayed here and enjoyed the friendly atmosphere it presents. Thank you March 9, 2014
Rated 5.0 out of 5.0 by Birthday treat Worth every penny! So handy for shopping and the theatre. Very clean, great breakfast and service. Why would anyone pay five star rates in Edinburgh when this hotel has everything you need for a weekend trip to beautiful Edinburgh. Don't hesitate to stat here. March 7, 2014
Rated 3.0 out of 5.0 by Breakfast and Rooms On arrival at our allocated freezing cold basement rooms we found one of the rooms had black mould round the walls, just above the skirting boards. Reception staff moved us immediately so I can't complain about the service they provided at all. The rooms were very clean and facilities good and having a choice of soft or firm pillows in the room was a nice touch. Breakfast was reasonable but the fruit juice was so watered down you might as well have drunk a glass of water. March 7, 2014
Rated 4.0 out of 5.0 by Prime location First class hotel in a prime location. All services provided were of top quality, no questions on any aspects of the hotel. March 7, 2014
Rated 4.0 out of 5.0 by breakfast cooked element of breakfast was cold, unappetising and very poor quality. would be better to drop this element and concentrate on a good cold variety. March 2, 2014
Rated 5.0 out of 5.0 by room lovely and warm comfortable bed too Couldn't fault this hotel at all. We were at playhouse which is directly across the road. Room was well worth money and breakfast was fine. Something for everyone. Would definitely return . February 26, 2014
Rated 4.0 out of 5.0 by Great service and double bed but pull out double sofa bed awful We stayed 3 nights last week. The hotel is very well situated just a 5-10 minute walk from the hustle and bustle of Princes Street and Waverley train station (enough to be away from too much evening noise if you have children to consider as we did with our two young sons). There was a Tesco Express foodstore about 50m along the same road too. The staff at the hotel were very pleasant and helpful, the rooms very clean and tidy, and the hot and cold buffet style breakfast included had something to suit all tastes. The only negative feedback/comment I have is that the double sofa bed in the room was extremely uncomfortable with two very evident 'bumps' (slats) at about halfway and just below again across the base. This made for very uncomfortable sleeping for my two sons (my wife and I ended up taking turns to sleep with one of our sons on it to ensure we all managed to get at least 1 or 2 decent nights sleeps on the standard double bed (which was very comfy). Overall, I would recommend the hotel and we would use it again (but would ensure the fold out double sofa bed was better!). February 25, 2014
Rated 5.0 out of 5.0 by Family Break The room was clean, functional and quiet. The Hotel was near the main shopping centres so eating out was cheap and varied and in walking distance of the train station, with a city centre supermarket virtually next door if you needed any extras. The staff were extremely friendly and helpful and we were able to leave our bags after we'd checked out so that we could enjoy the City before catching our evening train. Highly recommend this hotel, a very pleasurable experience and fantastic value. February 24, 2014
Rated 5.0 out of 5.0 by faultless A great place to stay, was doing family history research at Scotlands People on Princes Street. Just a five minute walk. Only two minor faults, scrambled eggs and sausages could have been a bit hotter. My room was first class not "budget class" spotlessly clean and comfortable. i thought it was a shame that the bar/lounge was not used a bit more, it is so comfy and relaxing and had a good chat with the duty manager the night that I had a few malts to drink. I hope to come back at a later date but this time with my wife. Denboy Aberdeen February 24, 2014
Rated 5.0 out of 5.0 by Excellent Service I just wanted to take the time to say what fantastic service I have received from all the staff during my stay at the HIExpress in Edinburgh. I have been staying at this hotel over the last couple of months on business, and wanted to highlight how great the staff have been. It makes a big difference to have cheerful, happy and helpful staff when you are away from home for long periods. Their attitude and smiles have made for an enjoyable stay and I would definitely return and recommend to others. Thankyou! February 24, 2014
Rated 4.0 out of 5.0 by Excellent location with friendly staff We loved the location ideal for walking around the city and seeing all the sights.Helpful friendly staff.The breakfast choice was excellent for all our family.Only one complaint uncomfortable mattress February 23, 2014
Rated 5.0 out of 5.0 by Great convenient hotel Great convenient hotel. Friendly, helpful staff. Good atmosphere February 23, 2014
Rated 5.0 out of 5.0 by superb stay I thoroughly enjoyed my stay from check in to check out at the edinburgh city centre hotel- the location was perfect for the leisurely trip i had planned. There are restaurants, a cinema, theatre and shopping centre right on the doorstep. I only made the most of my included breakfast one morning out of three because they stopped breakfast at 9.30am and i was not up by then which was my own choice, if i was that worried i would have set an alarm. The staff i encountered were all friendly, my room was spacious and had a good view and the facilities were good. February 23, 2014
Rated 5.0 out of 5.0 by Lovely Place To Stay Stayed here as going to the Playhouse which is directly across the road. Staff friendly and helpful, spotless throughout, room was comfortable, teas made in the room. Central point to go out and about. Hot breakfast consisted of scrambled eggs, sausages, beans and toast, (a bit of bacon would have been nice but that's just my preference), plenty cereal, yoghurt, fruit, etc, spoiled for choice. Would definitely stay here again and will definitely recommend it. February 22, 2014
Rated 4.0 out of 5.0 Handy for Playhouse and parking Comfortable bed. Good breakfast choices. Great system for discounted parking February 21, 2014
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