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Rated 4.1 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by excellant service I spent six weeks there while going to school in Edmonton. Very friendly staff from the front desk to the cleaning lady. I wish the breakfast had more options but without having a restaurant there is only so much they can do. I have stayed in hotels way more expensive and didn't get the service or comfort that I received here. Highly recommended May 18, 2014
Rated 4.0 out of 5.0 by Accomodating and Convenient Check in was less than great, but staff while I was there were more than accomodating and helpful. I only stay here two or three times a year, but I find everything I need (including accessibility to my clients) more than I need. May 18, 2014
Rated 5.0 out of 5.0 by SURPRISE .... I AM HERE EARLY ! There was an urgent need to arrive in Edmonton a day earlier so I called to see if I could book a room. No problem with my sudden telephone request because they accommodated me. This was a very nice surprise and my stay was very enjoyable. BRAVO May 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed I think it is time to change the mattress.we found them hard and lumpy. May 13, 2014
Rated 5.0 out of 5.0 by Missed HI Edmonton South I had almost forgotten what a pleasant accommodation this is, from the the staff to the room to the morning breakfast. Great customer service!! April 28, 2014
Rated 4.0 out of 5.0 by Close to Restaraunts and shopping Overall good hotel, location somewhat out of main shopping areas. Need rental car for sure. April 23, 2014
Rated 4.0 out of 5.0 by Great Breakfast, comfortable room and friendly breakfast staff We stayed two nights. The hotel offered comfortable rooms, great breakfast. Location was convenient and parking lot is safe area for my car. We will try out the pool next time we are there. Drawback: people smoking outside the back doors to the parking lot. Did not appreciate inhaling the second hand smoke. April 10, 2014
Rated 4.0 out of 5.0 by Convenient and Welcoming Experience Great location to shopping, restaurants, theatre, LRT, etc. in South Edmonton. Staff is always friendly and helpful. April 3, 2014
Rated 3.0 out of 5.0 by Comfortable bed but some issues My family recently spent a couple nights in this hotel. Although the beds were extremely comfortable there were some issues. Firstly, the room surfaces (i.e. - tables and floors) were not clean. The tables had glass marks and sticky spots like they had never been cleaned. I wiped them with a wet tissue and it came back filthy. Also, the carpet had stuff on it that apparently had not been vacuumed up. And the carpet/tile divider had spots where carpet nails stuck up which caught your socks or scratched bare feet. And there was blood on the door to the bathroom. Generally the room was disappointing for these reasons. April 2, 2014
Rated 5.0 out of 5.0 by Business Stay I stayed here last week on business. The Hotel was clean and the room was quiet. The Wireless internet was also excellent. The variety of the free breakfast was also excellent. March 31, 2014
Rated 1.0 out of 5.0 by Terrible experience We were placed in a poor location amongst a hockey team. The team members were in and out of their rooms and talking in the hallways the whole night and no staff member really did anything about it. After 4 calls to the front desk and a sleepless night we were offered bonus HI points, and were given an apology. Poor compensation for the amount of $ we paid to stay there. Anytime we've stayed in a hotel with a sports team we've had to sign a "team agreement" agreeing to certain terms placed by the hotel. If this team did sign one, the hotel sure didn't follow through with the consequences. Would not recommend this hotel. March 30, 2014
Rated 5.0 out of 5.0 by BUSY PLACE & WORTH EVERY PENNY This hotel fits my every need and they make sure you are welcomed from the time of arrival until departure. Bravo ! March 30, 2014
Rated 3.0 out of 5.0 by New property but not well maintained! Beds are comfortable, WiFi isn't very good - often cuts frequently, the shower sprinkler is strange! March 18, 2014
Rated 3.0 out of 5.0 by A good place to stay! The new WiFi works very good....rooms are spacious...friendly front desk staffs March 18, 2014
Rated 3.0 out of 5.0 by Good location but elevator speed is horrible I've stayed at this property many times over the last 4 years. The staff is great and the building is nice with good amenities, but the two elevators that are responsible for getting this many guests to their rooms leaves a lot to be desired. The speed to go from the lobby floor to the 6th floor takes twice as long as a normal elevator. Couple that, with a busy Friday morning full of people trying to check out, and you have the potential to miss a flight home. My hope is that they at least increase the speed of the two elevators which would help a little. Too many rooms and not enough elevators. March 18, 2014
Rated 5.0 out of 5.0 by good cooporation The management and front desk personnel were very helpful and cooperative in resolving a billing conflict that I made. March 2, 2014
Rated 4.0 out of 5.0 by Excellent suite! As always this hotel does not disappoint me. Great location and great rooms! The only one thing that I hate is that there are to power outlet next to the bed, so have to unplug a lamp in order to charge phone over night. February 27, 2014
Rated 4.0 out of 5.0 by Lack of food & poor check out service I was at your hotel for my daughters wedding, I wish the hotel had more then just breakfast, a bar or a lunch dinner venue would have been helpful. When checking out it was a very long confusing process. Given the wrong bill, I had called down to see if my husband could pay with Visa, then when I was checking out had no record of Visa number. Did not mention anything about possible additional charges, still checking my card to verify if any additional charges will appear. February 26, 2014
Rated 3.0 out of 5.0 by I would not recommend Although it appears to be a fairly new hotel the furnishings were very outdated and the layout of the room was poorly designed. The lobby is small, crapped and is furnished like a bus terminal. As it is an 'Express' without a dining location on sight, there is no restaurant within walking distance and you have to get a cab to go anywhere. The staff was not as helpful as they should have been. When I inquired about getting a taxi they pointed me to the lobby phone rather than asking if I would like them to arrange it for me. All of the other Holiday Inn's I have stayed at have always offered to arrange this for me. This is not a location that I will ever book again in the future. January 20, 2014
Rated 2.0 out of 5.0 by Worst stay. This was the worst stay my wife and I have had at this hotel. We usually stay at this Hotel when we travel to Edmonton as it is one of the only Pet Friendly Hotels in the area. We usually have great service at this hotel, but it started off not so well. As a Gold Member of IHG, I am usually offered a welcome back, which contains water and chips, but nothing this time. During our stay in our room, the fridge was unusually loud as it seemed there was a problem with the compressor. We did not ask for another room, as I had booked the adjoining room so that my mother-in-law would be in the room beside us, she had an early flight to catch. Upon check out, I mentioned this to the Front Desk attendant and was brushed off like I didn't know what I was talking about, ref the fridge, and that was it,no I'm sorry I will look into it, nothing, she just carried on typing in the computer. I left the keys and departed a not so happy person. January 6, 2014
Rated 5.0 out of 5.0 by Love this I have to go to Edmonton for my Cross Cancer Appointments and we always stay at the Holiday Inn Express and love staying here. I recommend it to everyone. January 5, 2014
Rated 4.0 out of 5.0 by Good value, breakfast room always crowded We have been to this holiday few tomes now and it's serves what we need to stay in Edmonton. It's right next to south common and most of the places we visit. Only thing that can be improved is the breakfast. During our stay we never found any fruits and Some of the items already gone each day by the time we got there. But the help full staff in the breakfast room is doing good job with what they have got to work with. January 2, 2014
Rated 5.0 out of 5.0 by great stay the staff is so friendly and helpful Very clean and wonderful breakfast January 1, 2014
Rated 2.0 out of 5.0 by Stale smell The bathroom had a stale damp smell and we had to air the room. I was not recognized as a gold member at all, which other holiday inn express hotels do. Because I am vegan I had to buy my own milk so I could have cereal and a coffee. This is not the first time I have brought up this issue. There was no fresh fruit either. December 30, 2013
Rated 2.0 out of 5.0 by Not good this time during Christams Staff was not helpful/knowledgeable at all during Christmas break holidays. Paid for 2 bed queens suit but not up to standard. Bath tub was not clean well or may be too old. Mattresses were poor. suit was having only one TV. Location is ideal but management also needs to work for maintenance/improvement. December 30, 2013
Rated 5.0 out of 5.0 by WONDERFUL PLACE We enjoyed our stay on Christmas Day and look forward to booking again in the new year. Thanks for the memories. December 29, 2013
Rated 5.0 out of 5.0 by Awesome Great location, friendly staff, rooms were nice and very clean. Would definitely recommend! December 26, 2013
Rated 3.0 out of 5.0 by TV chanel selection I was upgraded to a King Suite, nice to start with. Bed was great, room was great...Breakfast was great. TV chanel selection was very poor. Found myself watching either the Food network, or Blomberg channel. Too many news chanels, no A and E, Discovery, TLC, etc. Nothing for general entertainment. I love Duck Dynasty, Shipping Wars, Myth Busters, Storage Wars etc....none of those programs were available....upgrade the tv selection please...some of us spend a lot of time in the rooms. Evening programming was less than memorable. b December 25, 2013
Rated 5.0 out of 5.0 by Rejuvenate Here!! This location is in the heart of some great new retail big box shopping and surrounded by new and old dining just north of it. Shop your feet off, fill your belly and come home to lift your feet and sleep in quiet comfort that the Holiday Inns are famous for. Located on north south Calgary Trail and close to 23rd Ave and The Whitemud you can access any where in the city or quickly return to the Edmonton International Airport. Location, Location, Location!! December 25, 2013
Rated 4.0 out of 5.0 by comfortable and clean well worth the price paid. clean, comfortable,well prepared room December 18, 2013
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