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Rated 3.8 out of 5 by 131 reviewers.
Rated 2.0 out of 5.0 by poor service Unfortunately unscheduled stay due to airline issues. Pick up at PHL prompt and driver very nice but front desk staff was to busy watching Duck Dynasty to even talk. Did not notice or care of Platinum status and did not give welcome package and though reservation indicated would need toiletries not given until asked for. The driver to airport was more concerned with cell phone than clients and did not even call out for waiting patrons and did not say one word whole ride. Stay served purpose and room nice but service poor. January 16, 2014
Rated 1.0 out of 5.0 by Worst experience ever I was flying out of Philadelphia International airport on January 5 so I decided to stay in a hotel near the airport the night before my flight. I choose the Airport Holiday Inn Express at Essington, PA after doing a research online of the Hotels near PHL. The reviews was the decisive factor in choosing this property. I checked in on January 4, 2014 after the Northeastern snow storm of January 2 and 3. I did not know how bad the road conditions were after the snow storm so I decided to leave my house early for my stay at the Hotel before my flight. I got to the Holiday Inn Express about 1pm. Two hours before the check in time of 3pm.Traveling from South Jersey, a great distance from the Holiday Inn express, I approached the front desk and asked the front desk agent if I could checked in early because I was tired from the travel. The agent informed me that there was no room available yet and none will be ready before the check in time of 3pm. I told her it was fine and that I would wait in the lobby until check in time and to please let me have the first available room since I had a reservation and a confirmation number. As I waited for my room I observed how other walk in came in after me and the agent gave them a room right away. I did not complain about tis and waited patiently for the check in time of 3pm. While I waited in the lobby I observed and heard how the agent sat in the breakfast dining area to gather with other co workers and proliferated foul language as they lounge in the dining area. I did not complain about this. At about 2:55pm I approached the front desk agent and proceeded to inform her that it was almost 3pm check in time and that I was still waiting. Her answer was that knew how to tell time. She made me wait for the next front desk agent to come on for me to get my room. January 14, 2014
Rated 5.0 out of 5.0 by Stormy weather I stay at this location a lot. I was headed to another city when a snow storm hit and got very bad very quick. I knew I would not make the other location due to weather. I called the desk (not reservations) and the wonderful young lady who knew me by name said no problem get here safely, I have a room for you. It took me over a hour to drive 7 miles but I made it. All of the people(staff members) at this location have always treated me very well. One time I has an issue with my room charge and the manager herself handled it and I have never had anothe issue. To me when I am in the Philadelphia area it is like going home when I stay at this Holiday Inn Express. January 9, 2014
Rated 1.0 out of 5.0 by Not what I have come to expect from an express Bed was good. Walls are thin, shuttle drivers are rude to the point of not even making eye contact with you. I have stayed a few times and its not just one of their drivers. Stay on the top floor or stay awake all night listening to your upstairs neighbor. This hotel should be your last option. I am a platnum member and travel 150 + days a year. January 8, 2014
Rated 5.0 out of 5.0 by Wedding Gettaway We stayed at this location for a wedding in Center City Philadelphia. We chose this location primarily because of free parking and of course the continental breakfast. Although there was maintenance being performed on the elevator, the stay was great. We were only there for two nights, but I can't think of a complaint. The hotel staff were cordial and very knowledgeable. They provided a full breakfast. The rooms were clean as well. No complaints. January 2, 2014
Rated 3.0 out of 5.0 by Stuck in Philly My wife and I got stuck in Philly due to storms cancelling flights. After fighting the airline we decided to just stay at this HI Express located just a short distance from the Airport. Shuttle dropped us off and the staff quickly got us a room. We enjoyed a night a JD McDuffies right down the street and had a wonderful room to sleep in. The breakfast could use some TLC but for the most part it was a nice room and stay December 29, 2013
Rated 5.0 out of 5.0 by Thank you When I go to a new place I always try to stay at Holiday Inn Express, but it is also with some apprehension over what I will find. This facility was super! I would stay again without any trepidation and I recommend it to anyone who wants a convenient place at good value. December 16, 2013
Rated 4.0 out of 5.0 by No complaints! I had to travel for my job and my original reservation was cancelled (not by me) at a different hotel. This hotel was very happy to book me in. It was a bit farther out, but the service,the staff, and the breakfast were well worth it. The desk clerk asked my floor preference, and was happy to arrange a cab for my early morning trip to work. The second night of my stay, they recommended a great little place that had delivery for dinner, since the weather had turned cold & windy. December 4, 2013
Rated 2.0 out of 5.0 by Tired Holiday Inn Express location Airport shuttle was very friendly and accommodating & the complimentary breakfast was done quite well. After that, the front desk staff was quite abrupt, they had nothing prepared even though I had made my reservation 10 days prior to arrival using the IHG website and my Priority Club Number. The room was very tired which surprised me because the room rate was quite high for a Holiday Inn Express.The Hotel is I believe quite old and in future I would spend a little more and find a place with a little more ambience and comfort. November 20, 2013
Rated 1.0 out of 5.0 by Worst of the Holiday Inns? Likely one of the worst stays at Holiday Inns and I am staying in Holiday Inn at least once a month! November 15, 2013
Rated 4.0 out of 5.0 by Customer Service could have been better Everything was great. I just felt when I would ask the front desk a question she was very short and rude on two different occasions. That was only one person not sure how the rest of the staff would have reacted. November 15, 2013
Rated 4.0 out of 5.0 by Hot water needs work. The rest of the stay was great The water in the shower and bathroom sink took about 15 minutes to get hot. It was warm and then went cold and then it would get hot. Again this took about 15minutes. I did stay on the 4th floor. November 6, 2013
Rated 4.0 out of 5.0 by convenient to the wedding venue (next door) had a wedding at the Deck next door and was great being able to walk over. We had been stuck in traffic and called ahead for a quick check in and the staff was very helpful and accommodating. October 24, 2013
Rated 5.0 out of 5.0 by Great Service I enjoyed my stay. Nice comfortable king size bed and the breakfast was delicious. Only thing they did not put new tubs in when they upgraded the tile and the one in my room was damaged but did not interfere with my stay. I would stay again. October 23, 2013
Rated 3.0 out of 5.0 by Service lacking Checking in was easy, but checking out was not so good. My business requires that I receive a zero balance receipt for reimbursement purposes. Most hotels are now sliding this type of receipt under the door, but occasionally I still have to ask. So, just as I do everywhere I travel for business, I called down to the front desk so that this would be ready so that I could grab some juice and get to the airport. The clerk at the front desk was talking with the van driver and had not begun the process of printing the receipt. No one else was in line, either. So, I parked my luggage and walked over to the breakfast area for some juice, but that was unavailable because the owner had not yet arrived with the key to unlock the machine or the milk refrigerator. So, I went back to the front desk and the clerk still didn't have the receipt printed. He even seemed to have an attitude at this point. No, I won't be back to this one. October 19, 2013
Rated 5.0 out of 5.0 by Wopnderful!!! This was a fantastic place to stay. Staff was friendly and helpful, everything was clean and nice and the view of the Delaware River at sunset was fantastic. October 14, 2013
Rated 4.0 out of 5.0 by Disrepair I was taken back by the peeling finish in the bath tub. I was uncomfortable using the shower because the paint finish was peeling so bad.... September 30, 2013
Rated 5.0 out of 5.0 by great staff my wife and I spent a night at this hotel. We found the staff to be very friendly and helpful. The hotel and room were very clean. We took advantage ofthe shuttle to the airport;again staff were very helpful and courteous. September 26, 2013
Rated 4.0 out of 5.0 by Comfortable and clean I checked in about 11:00 pm and the staff was very friendly and helpful. My room was very comfortable and clean. I slept like a log. Breakfast was wonderful with so many choices and everything was so fresh. I love Holiday Inn Express and try to stay where ever I am traveling. Thank you September 25, 2013
Rated 1.0 out of 5.0 by Not a great place to stay I have stayed at lot of Holiday Inn Express's and put this at bottom of the list. This must be a rehab of something else, that should have been knocked down. Its like being in a tent on the roof top when the planes come in and take off. September 15, 2013
Rated 1.0 out of 5.0 by Not within the Holiday Inn standards! We booked this Hotel thinking we couldn't be wrong selecting Holiday Inn Express as we always had very good experiences before but this time was the exemption. We were very disappointed! The rooms old dated and not very clean. Not enough towels for the party in the room. The front desk was not very friendly. At the time we arrived to the Hotel the front desk clerk made us wait for about 3 mins or so while she was taking a cigarette break even though she saw us coming in. She didn't apologize at all. She confirmed the room reservation and handed me off the room keys without any further instructions on where the room was located. Actually the room number was not very clearly written and I had to ask her what the number was and where was it located. We did NOT like the experience and won't recommend this hotel unless you really want to stay very close to the airport which was the only positive benefit. Thanks! September 12, 2013
Rated 3.0 out of 5.0 by Nice hotel But the internet is VERY slow! Other than that it is a great place, very convenient, and VERY close to the airport. September 9, 2013
Rated 3.0 out of 5.0 by Disappointed Overall stay was a disappointment, the hotel is old looking, breakfast was terrible, just a bad experience September 6, 2013
Rated 4.0 out of 5.0 by Great service and comfortable rooms I needed a quick place to stay after flying into the PHL area and they had a vacancy. A cheap one at that. Their service was superb and quick. Answered all my questions. As for the room, it was clean, spacious. Towels and linens were clean and ample. Really, the only negative I would say is that the A/C unit blew in a manner that separated the curtains removing the sense of privacy, but other than that, I could not really complain. They had numerous cable channels (some worked, some did not, but I did not really care). The hotel is next to a fairly popular night club, so entering the hotel was a little bit noisy, but once inside, I could rarely tell. In fact, I was on the side facing the night club and housing around it and only rarely, did I hear some loud noises. I recommend this place. Close to the airport. Close to the highway. Priced well. Clean. September 5, 2013
Rated 5.0 out of 5.0 by EXCELLENT PLACE FOR A STAY!!! I will always stay at this hotel when travelling to Philly. I do not care to even look or compare to other hotels no matter the cost. I received excellent service and comfort for my money spent with Holiday Inn. The shuttle bus drivers are very courteous and helpful with directions and recommendations on places to eat and visit. The area this hotel is located in has a beautiful view of the Delaware River and very quiet. August 31, 2013
Rated 5.0 out of 5.0 by Good location & Friendly Employees My wife & 2 children recently stayed at this hotel for one night as we were flying out the next morning to catch a cruise leaving out of Miami. The front desk clerk was very friendly as was the van driver drivers who took us to & from the airport. Our room was very clean and the breakfast in the morning was very good. August 27, 2013
Rated 5.0 out of 5.0 by very helpful staff I accidentally broke a bottle in the bathroom...the staff could not have been more helpful and concerned for our safety August 26, 2013
Rated 5.0 out of 5.0 by Staff was great - Rodney is the man!!! Had sever travel related issues and Rodney was able to take care of me. Great service!!! August 20, 2013
Rated 5.0 out of 5.0 by popo Great location. Away from door to a restaurant August 12, 2013
Rated 5.0 out of 5.0 Excellent Service The shuttle drivers went above and beyond to make sure I reached the places I needed to go. I was working at some hangars by the airport and they dropped off and picked me up at all hours of the day without missing a beat. One night when i got off of work at 2am, all the restaurants were closed. So the driver graciously took me to a convenient store so i could get food. Really Nice people... would recommend based solely on friendliness and shuttle service, although room rate was just a little expensive. August 12, 2013
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