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Rated 3.9 out of 5 by 183 reviewers.
Rated 2.0 out of 5.0 by Tired Holiday Inn Express location Airport shuttle was very friendly and accommodating & the complimentary breakfast was done quite well. After that, the front desk staff was quite abrupt, they had nothing prepared even though I had made my reservation 10 days prior to arrival using the IHG website and my Priority Club Number. The room was very tired which surprised me because the room rate was quite high for a Holiday Inn Express.The Hotel is I believe quite old and in future I would spend a little more and find a place with a little more ambience and comfort. November 20, 2013
Rated 1.0 out of 5.0 by Worst of the Holiday Inns? Likely one of the worst stays at Holiday Inns and I am staying in Holiday Inn at least once a month! November 15, 2013
Rated 4.0 out of 5.0 by Customer Service could have been better Everything was great. I just felt when I would ask the front desk a question she was very short and rude on two different occasions. That was only one person not sure how the rest of the staff would have reacted. November 15, 2013
Rated 4.0 out of 5.0 by Hot water needs work. The rest of the stay was great The water in the shower and bathroom sink took about 15 minutes to get hot. It was warm and then went cold and then it would get hot. Again this took about 15minutes. I did stay on the 4th floor. November 6, 2013
Rated 4.0 out of 5.0 by convenient to the wedding venue (next door) had a wedding at the Deck next door and was great being able to walk over. We had been stuck in traffic and called ahead for a quick check in and the staff was very helpful and accommodating. October 24, 2013
Rated 5.0 out of 5.0 by Great Service I enjoyed my stay. Nice comfortable king size bed and the breakfast was delicious. Only thing they did not put new tubs in when they upgraded the tile and the one in my room was damaged but did not interfere with my stay. I would stay again. October 23, 2013
Rated 3.0 out of 5.0 by Service lacking Checking in was easy, but checking out was not so good. My business requires that I receive a zero balance receipt for reimbursement purposes. Most hotels are now sliding this type of receipt under the door, but occasionally I still have to ask. So, just as I do everywhere I travel for business, I called down to the front desk so that this would be ready so that I could grab some juice and get to the airport. The clerk at the front desk was talking with the van driver and had not begun the process of printing the receipt. No one else was in line, either. So, I parked my luggage and walked over to the breakfast area for some juice, but that was unavailable because the owner had not yet arrived with the key to unlock the machine or the milk refrigerator. So, I went back to the front desk and the clerk still didn't have the receipt printed. He even seemed to have an attitude at this point. No, I won't be back to this one. October 19, 2013
Rated 5.0 out of 5.0 by Wopnderful!!! This was a fantastic place to stay. Staff was friendly and helpful, everything was clean and nice and the view of the Delaware River at sunset was fantastic. October 14, 2013
Rated 4.0 out of 5.0 by Disrepair I was taken back by the peeling finish in the bath tub. I was uncomfortable using the shower because the paint finish was peeling so bad.... September 30, 2013
Rated 5.0 out of 5.0 by great staff my wife and I spent a night at this hotel. We found the staff to be very friendly and helpful. The hotel and room were very clean. We took advantage ofthe shuttle to the airport;again staff were very helpful and courteous. September 26, 2013
Rated 4.0 out of 5.0 by Comfortable and clean I checked in about 11:00 pm and the staff was very friendly and helpful. My room was very comfortable and clean. I slept like a log. Breakfast was wonderful with so many choices and everything was so fresh. I love Holiday Inn Express and try to stay where ever I am traveling. Thank you September 25, 2013
Rated 1.0 out of 5.0 by Not a great place to stay I have stayed at lot of Holiday Inn Express's and put this at bottom of the list. This must be a rehab of something else, that should have been knocked down. Its like being in a tent on the roof top when the planes come in and take off. September 15, 2013
Rated 1.0 out of 5.0 by Not within the Holiday Inn standards! We booked this Hotel thinking we couldn't be wrong selecting Holiday Inn Express as we always had very good experiences before but this time was the exemption. We were very disappointed! The rooms old dated and not very clean. Not enough towels for the party in the room. The front desk was not very friendly. At the time we arrived to the Hotel the front desk clerk made us wait for about 3 mins or so while she was taking a cigarette break even though she saw us coming in. She didn't apologize at all. She confirmed the room reservation and handed me off the room keys without any further instructions on where the room was located. Actually the room number was not very clearly written and I had to ask her what the number was and where was it located. We did NOT like the experience and won't recommend this hotel unless you really want to stay very close to the airport which was the only positive benefit. Thanks! September 12, 2013
Rated 3.0 out of 5.0 by Nice hotel But the internet is VERY slow! Other than that it is a great place, very convenient, and VERY close to the airport. September 9, 2013
Rated 3.0 out of 5.0 by Disappointed Overall stay was a disappointment, the hotel is old looking, breakfast was terrible, just a bad experience September 6, 2013
Rated 4.0 out of 5.0 by Great service and comfortable rooms I needed a quick place to stay after flying into the PHL area and they had a vacancy. A cheap one at that. Their service was superb and quick. Answered all my questions. As for the room, it was clean, spacious. Towels and linens were clean and ample. Really, the only negative I would say is that the A/C unit blew in a manner that separated the curtains removing the sense of privacy, but other than that, I could not really complain. They had numerous cable channels (some worked, some did not, but I did not really care). The hotel is next to a fairly popular night club, so entering the hotel was a little bit noisy, but once inside, I could rarely tell. In fact, I was on the side facing the night club and housing around it and only rarely, did I hear some loud noises. I recommend this place. Close to the airport. Close to the highway. Priced well. Clean. September 5, 2013
Rated 5.0 out of 5.0 by EXCELLENT PLACE FOR A STAY!!! I will always stay at this hotel when travelling to Philly. I do not care to even look or compare to other hotels no matter the cost. I received excellent service and comfort for my money spent with Holiday Inn. The shuttle bus drivers are very courteous and helpful with directions and recommendations on places to eat and visit. The area this hotel is located in has a beautiful view of the Delaware River and very quiet. August 31, 2013
Rated 5.0 out of 5.0 by Good location & Friendly Employees My wife & 2 children recently stayed at this hotel for one night as we were flying out the next morning to catch a cruise leaving out of Miami. The front desk clerk was very friendly as was the van driver drivers who took us to & from the airport. Our room was very clean and the breakfast in the morning was very good. August 27, 2013
Rated 5.0 out of 5.0 by very helpful staff I accidentally broke a bottle in the bathroom...the staff could not have been more helpful and concerned for our safety August 26, 2013
Rated 5.0 out of 5.0 by Staff was great - Rodney is the man!!! Had sever travel related issues and Rodney was able to take care of me. Great service!!! August 20, 2013
Rated 5.0 out of 5.0 by popo Great location. Away from door to a restaurant August 12, 2013
Rated 5.0 out of 5.0 Excellent Service The shuttle drivers went above and beyond to make sure I reached the places I needed to go. I was working at some hangars by the airport and they dropped off and picked me up at all hours of the day without missing a beat. One night when i got off of work at 2am, all the restaurants were closed. So the driver graciously took me to a convenient store so i could get food. Really Nice people... would recommend based solely on friendliness and shuttle service, although room rate was just a little expensive. August 12, 2013
Rated 1.0 out of 5.0 by Would Not Come Back My wife and I made advance reservations to stay at this hotel for one night at the beginning and end of a vacation in which we flew in and out of Philadelphia from the west coast. Both of our stays were extremely disappointing and probably the worst Holiday Inn experience that we have ever had to endure. The entire facility was dark and tired appearing and was not clean. The door to our room did not fully close and latch without a lot of extra effort. The walls were so thin that we could hear people in the next room speaking in their normal voices. There is a restaurant/bar/nightclub next door with live music is noisy and attracts a young crowd that likes to "hangout". Large groups of people gathered in the parking lot under our window and were talking loudly and laughing at 2am. On one occasion my wife used the stairs to get to our upstairs room and they appeared not to have been cleaned in quite some time. We ate at the restaurant immediately next door and found the service and food quality to be poor. When checking in we found, despite being a rewards member, that we were paying more for our room than almost all of the other guests checking in. The overall experience has caused us to choose to fly into Baltimore rather than Philadelphia in the future and reconsider our continued participation in the rewards program August 7, 2013
Rated 5.0 out of 5.0 by Stranded We were recently stranded in the Philadelphia airport when we happened upon the accommodations kiosk. Where do I begin in thanking Tarnia(?) and Bob. She quickly eased our stress and sent a shuttle to pick us up. Upon pickup at 9 at night, Bob offered to take us to get something to eat, and provided many food delivery choices.. At arrival, she made more suggestions on good delivery food and actually gave us menus! She set up wake up call right then and shared her apologies for the airport issues! Only apology we received on our trip. Nothing but understanding and help were provided by the employees. The hotel was a safe place to land instead of staying in the airport. Thank you doesn't express our appreciation for the kindness shown!! August 3, 2013
Rated 5.0 out of 5.0 by Great Location and Views The location was real convenient to the airport and the surrounding area was fine. The view of the adjoining park and river were excellent. August 2, 2013
Rated 5.0 out of 5.0 by Philly Airport location I chose this location because it was close to the airport and was convenient for me. Everything was up to or above the normal H.I. Express standards except that the rooms did not have a safe or a refrigerator. Neither of these were a deal breaker but would have been nice to have. August 1, 2013
Rated 4.0 out of 5.0 by Convenient and Efficient Staff The staff handled my reservations for 2 room very well. The computer connection was good and essential. We enjoyed the restaurant next door. What a view both from the restaurant and from the hotel. July 31, 2013
Rated 5.0 out of 5.0 by Customer Service Excellence Aiesha; at the desk should be the face of your facility. She was above and beyond in every contact with me and several of my colleagues for the week I was there.She convinced me to join your rewards program and I have used it several times since I joined. I cannot say enough about her. She is a shining jewel in your employee crown, one that you need to do whatever is needed to keep her! Unfortunately, good employees do move on. Ed, the Shuttle driver was a fountain of information as well as courteous, knowledgeable and funny and humorous in his deportment with the guests. Upon our leaving at the end of the week he was flexible in bringing our bags to the airport and meeting us, thereby saving us an extra trip to the hotel and then have to get right back to the airport to make our late afternoon flights, as we were in downtown Philly for government training. I have never had that kind of courteous, willing and goodnatured service and I've traveled traveled a lot in the past 35 years. Donna; helped to make my room home for the week that I was there. I ask for only decaf coffee and she obliged, not to mention the other many little things she did to to make things comfortable. Judy; made it a point to make sure I had a banana or apple or both, every day, to take with me downtown so that I would not have to stop and buy one in the Market Street Station. I am a diabetic and that fruit was an essential part of my daily diet! Not to mention those fabulous breakfasts that were there every morning. Good thing I was only there for a week! Anthony; Another jewel in your crown of employees. Good sport, filled with good tips and information on the area for our free time, what little of it there was. He also helped orchestrate arrangements with Ed on our last day and made sure all of our baggage was together for that late in the day pickup when we did our last day in Philly! Shawna; as a manager you are obviously very good at your job, when you consider the team of employees you have running your operation. There is nothing else that needs to be said, in my opinion. July 30, 2013
Rated 2.0 out of 5.0 by Tired hotel with friendly staff I travel a lot....and stay at hotels all over the country. I have to agree with one of the other reviewers (actually I think he didn't go far enough# - this HI Express is probably in the bottom 25% as far as showing it's age. Set off the beaten path, you have to park quite a distance away from the building and carry your bags past all the "park and fly" signs in the windshield of cars that are parked closer... I arrived after dark,, and the word "creapy" kind of sets the mood - next to a marina dry dock, with a lot of old boats. Generally not an inviting atmosphere. The elevator is old and feels it. Doors that seem to be metal and have had a coat of paint to hide their age give the first indication of the condition of this hotel. I would guess that it had a "paint and carpet" remodel a few years ago - and nothing else. In addition, there is no refrigerator or microwave in the room. I just stayed in Daytona Beach at a HI last week that was 50% less per night and almost brand new - by comparison this location is way overpriced for the quality of the hotel. Breakfast was ok - #not great, but not bad) - I also agree with another reviewer that the friendly older lady taking care of the breakfast room was the best part of the stay - but the rest of the staff was also pretty friendly. July 16, 2013
Rated 5.0 out of 5.0 by Comfortable Room and Helpful Staff My review will be mixed. First, high marks for room and hotel staff. I have stayed here a few times, and always a good sleep. However, I carry two computers, one personal and one for business. The Business Computer does not connect to the internet at this site. Sometimes this happens because my firewall and your system have a mismatch. Unfortunately, it hurts not to have the internet and I will probably seldom return now. July 16, 2013
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