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Rated 4.6 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Great stay, with the exception of broken pancake maker. Was here for shopping trip with my spouse and child. Chose this hotel because of the location and free breakfast. All was great until I went get breakfast for the family and discovered the pancake machine was out of service. Really disappointed because pancakes are my daughter's favourite breakfast and it was one of the main reasons I chose this hotel. Sounds silly I know, but getting my 2 yr old to eat breakfast quickly is a challenge when it's not something she really likes to eat. Other than the broken pancake maker and the blackout drapes that gaped just enough to let in a bright stream of sunlight, everything else about our stay was enjoyable. The front desk staff were wonderful. April 1, 2013
Rated 5.0 out of 5.0 by Lots of places for your stuff! My husband and I stayed for 3 nights with our adult daughter who travels with a lot of stuff--make up, hair appliances, jewelry, clothes, shoes, etc. All of us were amazed and pleased with the many horizontal surfaces in the room: A kitchenette with a counter, a usable height dresser with electricity and lighted mirror above, another dresser, a long padded bench, a desk with light, mirror, electricity and chair, and another table and chair. All that was in addition to the large bathroom counter. No fighting for space or feeling cramped. We've stayed at hotels costing much more, without nearly as much living space. We are big fans of the HIE breakfast anyway, but the selections at the Everett location reflect local favorites in addition to the usual yummies, which show they care. The hot tub was excellent, with lots of big, fluffy towels available. Clean, comfy beds and pillows, easy to control room temperature. Friendly staff, fast check in/out. This is the first time I've ever felt inclined to write a review, because this hotel stands out as our favorite HIE and probably one of our best rooms ever. A great stay at a great price! March 16, 2013
Rated 5.0 out of 5.0 by Visit to Washington We stayed here when we were unable to stay with our family and grandchildren. Upon arrival, we asked if our grandchildren might come and stay with us, and they upgraded our room to accommodate them. They did not want to stay with us that night, but came for breakfast. Although the kids came late, the breakfast staff went out of their way to make sure the kids had food. Instead of packing up at 9:30, they went around to everyone and asked if they needed anything else. They did this all three days we stayed there. The third day, the pancake machine was not working, the staff offered donuts to the kids that they had in the back. We swam in the pool, used the fitness equipment, and had breakfast. The beds were comfy and the rooms clean. The staff was amazing and the hotel itself was great. We will definitely stay here again. March 6, 2013
Rated 5.0 out of 5.0 by Great Way to Wakeup My Overall Experience Excellent, I enjoyed a clean room, breakfast was better than Denny's and I had the pleasure of meeting and speaking with other guests. The Staff and Service's excellent. I had forgotten my iPhone charger at home the staff was able to find one that I could use. I was able to relax and enjoy the privacy I needed to recover from Dental Surgery. March 3, 2013
Rated 5.0 out of 5.0 by Never disappointed The advantage of a hotel chain like HIE is that you know what the minimum standards are no matter which franchise you go to. We are a family who likes to enjoy a swim in a pool large enough for everyone to enjoy it. We like the buffet style breakfast as that is all we need. The room was clean and elegant. We were also offered a long list of movies to borrow from the front desk. Watching a DVD after a long day was fun. February 16, 2013
Rated 5.0 out of 5.0 by One of my favorites I travel most weeks and this Holiday Inn Express location converted my loyalty from another national brand. Nice folks, walking distance restaurants if the manager reception doesn't fill me up. One of my favorite Holiday Inn Expresses January 15, 2013
Rated 5.0 out of 5.0 by Excellent staff and great location The staff excelled in customer service. The rooms were large and very comfortable. The complimentary breakfast was adequate and the coffee was hot and tasty. Overall was very pleased with my stay at this Holidayn Inn. December 2, 2012
Rated 5.0 out of 5.0 by Great Stay !! Stayed here Nov 22 and 23 2012 and found location great close to freeway for access and very clean and comfortable. Breakfast was very well maintained and the dinning room was immaculate. The cookies were sooo good !! Dan November 30, 2012
Rated 2.0 out of 5.0 by NO HOT WATER!! I have stayed at this hotel several times, as it is close to my daughter's house. I awoke on sunday morning to get ready for church and found that I had to take a cold shower. I thought it odd but did not have time to deal with it at that moment. When I returned a couple house later I found that another daughter who was staying there with me was still in her PJs at 10:00 am. She tried to shower and the water was cold at that point. She had called the front desk and they informed her that they were aware of the problem, that is was caused because the weather had turned cold the night before (How dumb do they think we were?) and that they had some one working on it. To try again in 10 or 15 minutes. Thirty minutes later she still had cold water and tried to call again, but could get no answer from the from desk. Finally at 11:30 am she took a shower in cool water, barely lukewarm. I find this unacceptable for a hotel to have no hot water for over 5 hours. I will certainly think twice before staying there again. They did give us a $30.00 discount from our week end hotel bill, but I feel that was not adequate, but it was all they would do. November 30, 2012
Rated 4.0 out of 5.0 by Very Accommodating The front desk associate was extremely considerate and friendly to us as we checked in. Also, the help in the breakfast area was pleasant and helpful. This was our second stay and we will be back and recommend to friends/family. November 30, 2012
Rated 5.0 out of 5.0 by Musty Room We noted a musty smell upon entering the room. Wish it had been fresher. November 23, 2012
Rated 5.0 out of 5.0 by Staff is one of the best. I've stayed in most Holiday Inn Location all over the Pacific Northwest and this hotel is one of the best. The room and amenities are standard but the staff is what sets this hotel apart from the others. The Managers reception offers beer and a small bite to eat four days a week. The staff is very friendly and go above and beyond to set their hotel apart from the rest. November 20, 2012
Rated 5.0 out of 5.0 by Home Away From Home I love this place! Just finished my 3rd stay in 3 months and have had an above average experience each time! ALL of the staff I encountered were exceptionally kind and helpful in every way, from finding some milk for my mom at 11pm to giving me a stamped envelope! Beautiful facility, reliable internet and the shower is awesome! Looking forward to my 4th stay next month..... November 20, 2012
Rated 4.0 out of 5.0 by grgreat staff very friendly from front desk to housekeeping everyone was very friendly and helpfull the hotel wwas clean we enjoyed our stay we will be back November 17, 2012
Rated 4.0 out of 5.0 by Comfortable Hotel The breakfasts were nicely done. Very satisfying. It was nice to have coffee hot chocolate and even apple ciders available 24hrs. The movie borrowing was a nice touch as well. The pools were nicley maintained. The staff was exceptional. Our stay was was was very enjoyable. Thank you. November 7, 2012
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